Sofitel Melbourne on Collins 5성

고객 평점 (ALL 평가) 4.7/5 7,584 리뷰

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Sofitel Melbourne on Collins - Image 1
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Sofitel Melbourne on Collins - Image 4
25 Collins Street, 3000 멜버른, 호주

호텔설명

호텔 추가 정보

  • ALLSAFE 인증 - 안심하고 무료 AXA 의료 원격 서비스 이용

  • 멜버른에서 가장 높은 전망은 가장 높은 위치에서 야라강과 포트 필립 베이를 볼 수 있습니다.

  • 벽난로가 있는 고층 클럽 라운지, 트레져리 가든스 전망, 고급 음식과 와인

  • No35 레스토랑은 거리 150m 높이에서 세련된 식사를 제공합니다.

  • Unique signature cocktails & refined exclusive ambience at Atrium Bar on 35

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호텔 위치

Sofitel Melbourne on Collins

25 Collins Street
3000 멜버른
호주

GPS:-37.813504, 144.973355

전화
팩스 +61 3 9650 4261

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 주차장
  • 셔틀
  • 레스토랑
  • 휠체어 이용 가능
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 바
  • 회의실
  • 100% 금연 호텔
  • 룸 서비스

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.7/5  7,584 리뷰

TripAdvisor 평가  4.5/5  6,480 리뷰

2025으뜸 시설

Magnificent Melbourne Icon

트립어드바이저 평점 5.0/5

BigRedAl99 TripAdvisor 인증 리뷰

Three wonderful nights here to enjoy the Australian Open tennis. Wonderful views, impeccable service, very comfortable room, spacious bathroom and a marvellous king-size bed. Even got the chance to have a nice chat with Jim Courier, who was also staying here, together with a number of players and supports. Really enjoyed the breakfasts, although I note another review mentions pancakes, which I didn't notice being available. Maybe next year I'll look a little more closely.

Lovely Hotel, but ......

트립어드바이저 평점 4.0/5

StCecilia22 TripAdvisor 인증 리뷰

My stays at Sofitel Melbourne have consistently been exceptional. The hotel’s prime location and high standard of service are key reasons I continue to return, and my Platinum benefits have always been recognised, for which I am very appreciative. On this occasion, however, I experienced an issue at reception where my loyalty points and status rewards were incorrectly credited to another account. Unfortunately, the process to resolve this error has proven to be unexpectedly complex and remains ongoing. To date, it has been unclear who holds responsibility for resolving the matter, which has added to my frustration. The absence of a dedicated ALL office in Australia has further complicated the resolution process. I would appreciate clearer ownership of this issue and a timely correction to my account to reflect the benefits I am entitled to. I value my relationship with Sofitel and trust this matter can be resolved promptly and professionally. Kind regards,

고객 평점 5.0/5

Hanbi K. 가족 - 전체(All) 통지 확인

소피텔 멜버른에서 이번 2주간의 호주 여행 중 최고의 경험을 했습니다. 멋진 방과 멋진 뷰는 완벽했습니다. 클럽밀레짐의 식음료는 조금 아쉬웠지만 친절한 서비스 태도와 멋진 뷰로 만족합니다.

Dear Hanbi, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your kind words with our team as welcoming, safeguarding and taking care of our guests is at the heart of what we do and who we are. Please accept our apologies for your disappointment with food offerings in Club Sofitel. Thank you again for sharing your experience, and we truly hope your next visit will be even more pleasant and wishing you a wonderful week ahead. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne On Collins

Always a Good Stay

트립어드바이저 평점 5.0/5

Jenny B TripAdvisor 인증 리뷰

I have stayed at the Sofitel multiple times, and it doesn't disappoint. As members of Accor Plus, we booked one of our free nights and booked another. We booked a Superior Room and was upgraded to a Deluxe Room, room no: 4725. The room was large with a king size bed, comfortable pillows, good air-conditioning, a wall mounted tv that swivels, 2 large comfortable, one with a foot stool, a small dining table with 2 chairs. There are multiple points for charging your devices. Tea & Coffee with a night turn down service where they offer "calming tea" to help you sleep. The bathroom was small with a single vanity, a large walk-in shower. The shower head is a handheld, water is hot and pressure is fine. Breakfast was included and it the usual assortment of juices, teas, coffees, cereals, fruits, cold meats, pastries, breads, eggs all ways, bacon, mushrooms, etc. Service at breakfast was good too. The hotel is in an excellent location, so easy to walk to shops, restaurants, a tram just out the front to take into the city or to the Carlton, East Melbourne or the suburbs. There are many shops within the complex and a cafe. Check in was easy, fast and friendly.

Thank you for taking the time to post such a delightful review following yet again, another most enjoyable stay. I am so pleased to learn that you continue to enjoy your stays here at Sofitel Melbourne On Collins and that we can continue to create some long lasting memories for you during your time in the City and of course the hotel

Pleasant but lacked the little 'wow' touches that delight!

트립어드바이저 평점 4.0/5

IanA63 TripAdvisor 인증 리뷰

We spent 2 nights here recently. We took advantage of a suite upgrade we had via our Accor membership to upgrade our room to a Prestige suite. It was wonderfully roomy, even having an 8-seater dinner table which was a little unnecessary. The bathroom was very small for a suite and had a tired appearance clearly not having been renovated for many years. Perhaps it was the original. Our upgrade came with access to the Club lounge. It's a lovely space with lots of room for many guests. The service is warm and efficient and breakfast comes with the option of ordering from a menu which is a lovely touch. We took advantage of this on our section morning an enjoyed our selections. Canapés at dinner were a little basic but sufficient to fill you before heading off to an early theatre performance. The bar on the 35th floor is great! A feature space and has a good selection of food options. The hotel felt a little tired, struggling to maintain its 5-star rating. It lacked some of the little extra touches that add a wow factor, for example, some fruit/pastries on welcome, turndown treats or other, and an enthusiasm in delighting guests. Staff were generally warm, efficient but lacked that extra 'delight' factor that wows in a top 5-star hotel.

Thank you very much for taking the time to share your feedback on TripAdvisor. I am sorry to hear that the guest bathroom did not meet your expectations. However, I am pleased that you enjoyed your experience at the Club Sofitel and the Atrium Bar. I was also disappointed to learn that the service did not wow you on this occasion, as this is certainly not the experience we aim to deliver. Please be assured that your comments have been shared with our team. We truly hope to have the opportunity to welcome you back in the future, so we may provide you with the special and memorable experience our guests expect and deserve.

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 1,303 리뷰 9.8/10 위치
  • 3,162 리뷰 8.4/10 객실
  • 3,669 리뷰 9.2/10 서비스
  • 15 리뷰 3.9/10 인터넷 가격
  • 864 리뷰 8.1/10 분위기
  • 748 리뷰 7.2/10 레스토랑
  • 611 리뷰 8.2/10 조식
  • 502 리뷰 8.1/10 청결도

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