Novotel Rotorua Lakeside 4.5성

고객 평점 (ALL 평가) 3.8/5 2,926 리뷰

아코르호텔 그룹 전 세계 호텔 최저가 보장
Novotel Rotorua Lakeside - Image 1
Novotel Rotorua Lakeside - Image 2
Novotel Rotorua Lakeside - Image 3
Novotel Rotorua Lakeside - Image 4
Lake End, Tutanekai Street, 3010 ROTORUA, New Zealand

호텔설명

호텔 추가 정보

  • Close to bars & restaurants of Eat Streat, with its iconic heated footbath & vivid lighting

  • Complimentary access to geothermal mineral pools

  • Indoor pool, fitness centre, and hot tub

  • Light-filled restaurant with floor-to-ceiling windows - Buffet breakfast & Dinner

  • Clarke's Bar with a lake-view terrace - perfect for wine, beer or cocktails with friends

숙박

객실

City View King Room with Special Access Bathroom

  • 2명 최대
  • 28 m² / 301 sq ft
  • 침구 1 x 킹사이즈 베드
  • 전망: 도심쪽
  • 장애인 객실

Take advantage of our Flight + Hotel offers

Discover
Discover

호텔 위치

Novotel Rotorua Lakeside

Lake End, Tutanekai Street
3010 ROTORUA
New Zealand

GPS:-38.132935, 176.25143

전화
팩스 +64 7 347 1888

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 수영장
  • 주차장
  • 레스토랑
  • 휠체어 이용 가능
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 바
  • 회의실
  • 100% 금연 호텔
  • 룸 서비스

ATLAS RESTAURANT

Atlas Restaurant brings the world to you with a tantalizing array of flavours. Our seasonal menus inspired by international dishes and local produce incorporate organic or gluten free combinations and healthy choice items to assist our diners wellbeing.

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  3.8/5  2,926 리뷰

TripAdvisor 평가  4.0/5  3,295 리뷰

Family Celebration

트립어드바이저 평점 4.0/5

Lyngrin Couples - TripAdvisor 인증 리뷰

We stayed here for 9 nights. Love the location close to lake and eat street. Our room had great views of the lake, was very comfortable and we slept well. The bathroom needed some attention. The shower was difficult to manage as it squirted everywhere and the fittings were rusted.The indoor pool and thermal tubs are great for relaxing but some body wash in the showers would be handy. Breakfast buffet was disappointing and now overpriced. The use of communal butter and condiments with a communal knife poses health risks. Coffee machine was always needing some adjustment. Hot options, particularly eggs, were very limited. In spite of this we did enjoy our stay.

Kia Ora, Thank you for choosing us for your family celebration and for sharing your experience. I’m delighted you enjoyed our lake views, central location, and relaxing thermal facilities. It’s wonderful to hear that you had restful nights during your stay. I’m sorry, though, that some aspects fell short, especially the shower fittings and the breakfast buffet. Your observations about communal items and hot breakfast options are valuable, and we will review them to enhance both safety and satisfaction. We appreciate your feedback, as it helps us continue to refine our offerings. Looking forward to welcoming you back for an even better stay!

Poor breakfast service

트립어드바이저 평점 2.0/5

Duncan C Friends getaway - TripAdvisor 인증 리뷰

I only gave this hotel 2 stars because I’m at breakfast and very frustrated. This hotel caters to tour groups and I myself am in a group touring New Zealand. They have one multifunction coffee machine (makes cappuccinos/lattes/espressos etc). There are over 100 people getting breakfast so the line to get coffee is very long. To add to that, the machine constantly needs service (clean grounds, add milk) and you have to find staff to do that. A lot of people just give up. I asked a staff member why there was only the one machine and was told I could buy a coffee for $6 if I wanted to. Breakfast was included on my booking. Why not add a second machine or even a coffee urn? This does not seem up to the Novotel standards of other hotels I’ve stayed at in Europe!

Kia Ora Duncan, Thank you for sharing your breakfast experience and for highlighting these concerns. I’m sorry to hear about the frustration caused by the wait times for coffee. With a high number of guests, especially in larger tour groups, the coffee machine does experience heavier use, and we understand the impact this has on your dining experience. Your suggestion for a second machine or an alternative like a coffee urn is very helpful, and I’ll be discussing this with our team to explore options for smoother service during busy times. We want your stay to meet the high standards you’ve come to expect from Novotel, and your feedback is invaluable in helping us get there.

Choose another hotel

트립어드바이저 평점 2.0/5

FernAces6 비즈니스 - TripAdvisor 인증 리뷰

Reception staff don’t have name badges so don’t know who you’re dealing with. Rooms are sparse. Bed had bugs, I was bitten overnight woke up with hives. Bathrooms are old & dated, wall mounted shower which sprayed everywhere but central. Had to climb into the tub to shower. No milk in the fridge for a cup of tea. Not even a piece of paper & pen to write something down on. the barcode for the hotel information didn’t work & when i tried to call room service no one answered. Finally after checking out & my company paying my bill, my cc got charged someone else’s room charges & parking fee for 2days 🤦‍♀️🤦‍♀️ safe to say I won’t be going back there for sure.

Kia Ora, Thank you for sharing your experience. I’m deeply sorry that your stay fell so far below expectations, especially regarding cleanliness, room setup, and billing. Guest comfort and convenience are our top priorities, so it’s concerning to hear about the issues with the bed and bathroom, as well as the challenges you faced with service accessibility and billing accuracy. Rest assured, we are thoroughly reviewing these points to prevent a repeat for future guests. Thank you for providing this feedback, as it highlights areas where we need to improve. I apologize sincerely for these oversights and any frustration caused during your stay.

Dingy rooms

트립어드바이저 평점 1.0/5

Allison S TripAdvisor 인증 리뷰

The lobby looked nice but the rooms were very dingy. The sheets had mascara on them, the couch was stained, and the trash can had gunk on the bottom. We had to ask the front desk for a shower curtain because there wasn’t one! We were glad this was the last stop of our trip because we were ready to go home. However, people at the front desk were nice and filled up our water bottles for us when we inquired where to get water.

Kia Ora, Thank you for taking the time to share your experience. We're sorry to hear that the room cleanliness did not meet your expectations and for the inconvenience caused by the missing shower curtain. This certainly does not reflect the standard we aim to provide. We appreciate your kind words about our front desk staff, and we’ll be sure to address the housekeeping issues you mentioned with our team. We hope you’ll give us another chance to improve your experience in the future.

Great location, terrible Saturday

트립어드바이저 평점 3.0/5

davidwZ8350AX 가족 - TripAdvisor 인증 리뷰

What happened? Saturday October 5. No towels at pool - multiple requests over couple of hours. Room not serviced till 5.30pm. Spoke to another family who didn’t get to check in till 7.30pm. Staff doing their best but no one knew what was going on.

Kia Ora, Thank you for sharing your feedback regarding your recent stay with us. I sincerely apologize for the challenges you faced, particularly with pool towels and room servicing. It’s disappointing to hear about the delays in check-in and the overall communication on that busy Saturday. We strive to provide a seamless experience, and your comments highlight areas where we can improve. I will ensure that our team addresses these concerns to prevent future occurrences. I appreciate your understanding and hope to welcome you back for a more enjoyable stay.

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 1,458 리뷰 9.1/10 위치
  • 2,528 리뷰 4.7/10 객실
  • 1,808 리뷰 6.7/10 서비스
  • 44 리뷰 3.2/10 인터넷 가격
  • 1,057 리뷰 2.5/10 청결도
  • 913 리뷰 5.6/10 안락함
  • 684 리뷰 4.2/10 편의 시설
  • 654 리뷰 3.5/10 분위기

Powered by Trustyou

주변에 있는 다른 시설

Rotorua 지역 모든 호텔

해당 객실 카테고리의 1인 1박 요금에 가까운 가격입니다( 현지 규정에 따라 일부 세금은 호텔 도착 시에 지불해야 합니다(예: 숙박세).). 이는 당일 https://all.accor.com/ 웹사이트에서 확인할 수 있는 해당 숙박시설의 모든 세금(VAT 및 관광세 포함) 포함 향후 20일 이내의 1박 최저가 공시 가격에 해당합니다. 기간 및 예약 상황에 따라 다를 수 있습니다. 이 요금은 예약 시에만 보장됩니다. 모든 해외 예약은 호텔이 위치한 국가의 통화로 결제 가능합니다. 예약 시 호텔이 위치한 국가의 통화로 확인된 금액만 보장됩니다. 귀하의 통화로 환산한 근사치를 제공해 드릴 수 있으나 이 액수에는 책임을 지지 않습니다. 결제 시 은행으로부터 은행 수수료 및/또는 환율 수수료가 청구될 수 있습니다.