Novotel Rotorua Lakeside 4.5성

고객 평점 (ALL 평가) 3.8/5 2,859 리뷰

아코르호텔 그룹 전 세계 호텔 최저가 보장
Novotel Rotorua Lakeside - Image 1
Novotel Rotorua Lakeside - Image 2
Novotel Rotorua Lakeside - Image 3
Novotel Rotorua Lakeside - Image 4
Lake End, Tutanekai Street, 3010 ROTORUA, New Zealand

호텔설명

호텔 추가 정보

  • Close to bars & restaurants of Eat Streat, with its iconic heated footbath & vivid lighting

  • Complimentary access to geothermal mineral pools

  • Indoor pool, fitness centre, and hot tub

  • Light-filled restaurant with floor-to-ceiling windows - Buffet breakfast & Dinner

  • Clarke's Bar with a lake-view terrace - perfect for wine, beer or cocktails with friends

숙박

객실

City View King Room with Special Access Bathroom

  • 2명 최대
  • 28 m² / 301 sq ft
  • 침구 1 x 킹사이즈 베드
  • 전망: 도심쪽
  • 장애인 객실

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호텔 위치

Novotel Rotorua Lakeside

Lake End, Tutanekai Street
3010 ROTORUA
New Zealand

GPS:-38.132935, 176.25143

전화
팩스 +64 7 347 1888

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 수영장
  • 주차장
  • 레스토랑
  • 휠체어 이용 가능
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 바
  • 회의실
  • 100% 금연 호텔
  • 룸 서비스

ATLAS RESTAURANT

Atlas Restaurant brings the world to you with a tantalizing array of flavours. Our seasonal menus inspired by international dishes and local produce incorporate organic or gluten free combinations and healthy choice items to assist our diners wellbeing.

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  3.8/5  2,859 리뷰

TripAdvisor 평가  4.0/5  3,298 리뷰

Top location and easy access to all the sites .

트립어드바이저 평점 4.0/5

pob28008 Couples - TripAdvisor 인증 리뷰

Well located for adventure tavellers . Right on the lakefront and opposite Eat Street. Comfy beds and clean rooms . Nice gym and hotpools …..Great for sore muscles after a big hike . Parking is expensive and not undercover though but thats a rotorua issue !

Kia Ora, Thank you for your feedback! We're thrilled you enjoyed our prime location, comfortable beds, and relaxing hot pools—perfect after a day of adventure. It's great to hear you appreciated the gym facilities too. We understand parking can be a challenge, and while we strive to offer convenient options, the lack of undercover spaces is indeed a city-wide issue. We hope to welcome you back for more adventures soon!

Disappointing visit

트립어드바이저 평점 2.0/5

Julie P Couples - TripAdvisor 인증 리뷰

As the reviews state, cleanliness is still an issue here. There were hairs in sink/bath, bits in the bottom of the bin, dust on sink/clock and rusting rails in the bathroom. What is stopping Novotel fixing this after all the poor reviews going on for some months? It’s a shame as the bed was comfortable and towels fluffy, but when you feel it’s not been cleaned properly, it makes the whole experience unpleasant.

Kia Ora Julie, Thank you for your honest feedback. We're truly sorry to hear about the cleanliness issues you experienced during your stay. This is certainly not the standard we strive to maintain, and it's disappointing to know that recurring concerns have impacted your visit. Your comments about the bathroom and overall cleanliness are taken seriously, and we will address them immediately with our housekeeping team to ensure a more thorough and consistent cleaning process. While we're glad you found the bed comfortable and the towels to your liking, we understand that cleanliness is essential to an enjoyable stay. Thank you for bringing this to our attention, and we hope to have the opportunity to make it right in the future.

Tired hotel housekeeping need addressing

트립어드바이저 평점 2.0/5

marinect2017 Couples - TripAdvisor 인증 리뷰

Upon arriving at the hotel we were advised due to staff shortages that our room was not ready and would not be ready until 17.30 approximately, not what we expected after a long day travelling. On entering room, we found the safe not working, open sour milk in the fridge and the sink blocked, this required a maintenance man. The sink was in blocked but none of the other issues were commented on. In summary our room was passable but very tired and not the cleanest we have stopped in . Old bath with shower attachment.

Kia Ora, Thank you for your feedback. We sincerely apologize for the delays and issues you encountered during your stay. Staff shortages can sometimes cause unforeseen delays, but your experience with the room condition is certainly not up to our usual standards. The safe and sour milk should have been addressed promptly, and we're sorry these concerns were overlooked. We appreciate your patience with the blocked sink and will review our housekeeping and maintenance processes to ensure a more seamless experience for future guests. Thank you for bringing these matters to our attention, and we hope you'll consider giving us another chance to provide the stay you deserve.

Family Celebration

트립어드바이저 평점 4.0/5

Lyngrin Couples - TripAdvisor 인증 리뷰

We stayed here for 9 nights. Love the location close to lake and eat street. Our room had great views of the lake, was very comfortable and we slept well. The bathroom needed some attention. The shower was difficult to manage as it squirted everywhere and the fittings were rusted.The indoor pool and thermal tubs are great for relaxing but some body wash in the showers would be handy. Breakfast buffet was disappointing and now overpriced. The use of communal butter and condiments with a communal knife poses health risks. Coffee machine was always needing some adjustment. Hot options, particularly eggs, were very limited. In spite of this we did enjoy our stay.

Kia Ora, Thank you for choosing us for your family celebration and for sharing your experience. I’m delighted you enjoyed our lake views, central location, and relaxing thermal facilities. It’s wonderful to hear that you had restful nights during your stay. I’m sorry, though, that some aspects fell short, especially the shower fittings and the breakfast buffet. Your observations about communal items and hot breakfast options are valuable, and we will review them to enhance both safety and satisfaction. We appreciate your feedback, as it helps us continue to refine our offerings. Looking forward to welcoming you back for an even better stay!

Poor breakfast service

트립어드바이저 평점 2.0/5

Duncan C Friends getaway - TripAdvisor 인증 리뷰

I only gave this hotel 2 stars because I’m at breakfast and very frustrated. This hotel caters to tour groups and I myself am in a group touring New Zealand. They have one multifunction coffee machine (makes cappuccinos/lattes/espressos etc). There are over 100 people getting breakfast so the line to get coffee is very long. To add to that, the machine constantly needs service (clean grounds, add milk) and you have to find staff to do that. A lot of people just give up. I asked a staff member why there was only the one machine and was told I could buy a coffee for $6 if I wanted to. Breakfast was included on my booking. Why not add a second machine or even a coffee urn? This does not seem up to the Novotel standards of other hotels I’ve stayed at in Europe!

Kia Ora Duncan, Thank you for sharing your breakfast experience and for highlighting these concerns. I’m sorry to hear about the frustration caused by the wait times for coffee. With a high number of guests, especially in larger tour groups, the coffee machine does experience heavier use, and we understand the impact this has on your dining experience. Your suggestion for a second machine or an alternative like a coffee urn is very helpful, and I’ll be discussing this with our team to explore options for smoother service during busy times. We want your stay to meet the high standards you’ve come to expect from Novotel, and your feedback is invaluable in helping us get there.

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 1,459 리뷰 9.1/10 위치
  • 2,531 리뷰 4.7/10 객실
  • 1,805 리뷰 6.7/10 서비스
  • 43 리뷰 3.3/10 인터넷 가격
  • 1,062 리뷰 2.5/10 청결도
  • 915 리뷰 5.6/10 안락함
  • 684 리뷰 4.2/10 편의 시설
  • 656 리뷰 3.5/10 분위기

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해당 객실 카테고리의 1인 1박 요금에 가까운 가격입니다( 현지 규정에 따라 일부 세금은 호텔 도착 시에 지불해야 합니다(예: 숙박세).). 이는 당일 https://all.accor.com/ 웹사이트에서 확인할 수 있는 해당 숙박시설의 모든 세금(VAT 및 관광세 포함) 포함 향후 20일 이내의 1박 최저가 공시 가격에 해당합니다. 기간 및 예약 상황에 따라 다를 수 있습니다. 이 요금은 예약 시에만 보장됩니다. 모든 해외 예약은 호텔이 위치한 국가의 통화로 결제 가능합니다. 예약 시 호텔이 위치한 국가의 통화로 확인된 금액만 보장됩니다. 귀하의 통화로 환산한 근사치를 제공해 드릴 수 있으나 이 액수에는 책임을 지지 않습니다. 결제 시 은행으로부터 은행 수수료 및/또는 환율 수수료가 청구될 수 있습니다.