Novotel Rotorua Lakeside bintang 4,5

Catatan tamu Avis (Peringkat ALL) 3.7/5 2.777 ulasan

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Novotel Rotorua Lakeside - Image 1
Novotel Rotorua Lakeside - Image 2
Novotel Rotorua Lakeside - Image 3
Novotel Rotorua Lakeside - Image 4
Lake End, Tutanekai Street, 3010 ROTORUA, New Zealand

Deskripsi

Keistimewaan hotel

  • Close to bars & restaurants of Eat Streat, with its iconic heated footbath & vivid lighting

  • Complimentary access to geothermal mineral pools

  • Indoor pool, fitness centre, and hot tub

  • Light-filled restaurant with floor-to-ceiling windows - Buffet breakfast & Dinner

  • Clarke's Bar with a lake-view terrace - perfect for wine, beer or cocktails with friends

Akomodasi kami

Kamar

City View King Room with Special Access Bathroom

  • Maksimum 2 orang
  • 28 m² / 301 sq ft
  • Selimut 1 x Tempat tidur king
  • Pemandangan: Sisi kota
  • Kamar disabilitas

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Lokasi hotel

Novotel Rotorua Lakeside

Lake End, Tutanekai Street
3010 ROTORUA
New Zealand

GPS:-38.132935, 176.25143

Telepon
Fax +64 7 347 1888

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service

ATLAS RESTAURANT

Atlas Restaurant brings the world to you with a tantalizing array of flavours. Our seasonal menus inspired by international dishes and local produce incorporate organic or gluten free combinations and healthy choice items to assist our diners wellbeing.

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Peringkat ALL  3.7/5  2.777 ulasan

Peringkat TripAdvisor  4.0/5  3.304 ulasan

Disappointing Stay with excellent Customer Service from Joe and Steve, guys who sorted TV out for us.

Catatan Tripadvisor 2.0/5

mary K Ulasan TripAdvisor tersertifikasi

Very disappointing experience at Novotel Rotorua Lakeside Hotel, especially given the expectations for cleanliness and service. The state of the room, with dust, mold, and an unclean toilet, seems unacceptable for the price we paid. Its frustrating when facilities like TV are broken and not immediately addressed. However, it's great that Joe and Steve provided excellent customer service, offering apologies and resolving the issues promptly. They made a positive impact despite the overall dissatisfaction with the room. Hopefully, the hotel can address these cleanliness issues for future guests.

Kia Ora, Thank you for your feedback. I’m truly sorry that your stay fell short of expectations due to cleanliness and maintenance issues. This is not the level of service we strive for, and I apologize for the frustration it caused. I’m pleased to hear that Josh and Steve were able to assist you promptly and provide excellent service. We’ll be sure to recognize their efforts. In the meantime, we’re addressing the cleanliness concerns with our housekeeping team to ensure future guests have a more pleasant experience. We appreciate your honest feedback and hope you’ll consider giving us another opportunity to provide a better stay.

Dirt, dust, and mold

Catatan Tripadvisor 1.0/5

vbveronikabraz Ulasan TripAdvisor tersertifikasi

The rooms are unfortunately filthy... Dust in corners of the room, hair clumps, dirty glasses, dead spiders in the closet, black rings in the toilet. Don't expect a cleaning service or room refreshment, even for toilet paper you have to ask 4 times at the reception before you get it to the room.. The hotel is also old, so the facilities are not the best. But the dirtiness is what got me. Thank god the bed sheets looked clean!! :D The staff was very nice and friendly. But that was the only positive side of this stay.

Kia Ora, Thank you for your feedback. I am truly sorry to hear about the cleanliness issues you encountered during your stay. This is far from the standard we aim to provide, and I sincerely apologize for the inconvenience caused. Please be assured that your concerns have been shared with our housekeeping team for immediate corrective action. We are also reinforcing our service protocols to ensure guest requests, such as room refreshments, are handled promptly. While I’m glad our staff’s friendliness left a positive impression, I regret that this couldn’t outweigh the challenges you faced. Thank you for bringing these matters to our attention as we work to improve our guest experience.

Dirty Hotel And Management Did Nothing

Catatan Tripadvisor 1.0/5

Jean M Ulasan TripAdvisor tersertifikasi

We spent 3 weeks in New Zealand and this hotel was terrible because it was so dirty. My husband complained to the front desk and asked for the duty manager to contact us. We were in the hotel for 3 days and heard nothing at the check out I complained to the front desk as well. M husband received a weak apologetic email with no person's name for us to contact (probably AI generated) on it . I have stayed in Novotel's before by after this experience I doubt I will again. See the photos attached it was disgusting certainly not a 4 four star hotel. Also there are a lot of tour buses using this hotel so breakfast is less than great. Went down one morning and the buffet was picked over there wasn't even any jam!

Avoid this hotel!

Catatan Tripadvisor 1.0/5

Go36100750342 Ulasan TripAdvisor tersertifikasi

I received a parking infringement ticket for when I was staying at Novotel lakeside Rotorua despite being told I could park in the car park for free. When I arrived at the hotel I was told that I could use the hotel car park and if I signed up with an Accor membership the parking would be free for my stay at the hotel. The gentleman who I believe was the manager actually completed the membership application for me and told me I could park in the car park for free. I have now received an email telling me that I had parking infringement for parking there during my stay at Novotel. I have just called the hotel and the receptionist gentleman accepted liability and told me that this was down to your error and if I emailed the infringement notice to you it would be sorted out. However despite numerous emails I am being ignored and getting no response. Please note there is also a charge from the hire car company because they have charged an admin fee. This is your error, please sort this out ASAP!

Very disappointing

Catatan Tripadvisor 2.0/5

Lee G Ulasan TripAdvisor tersertifikasi

This was the most disappointing hotel we stayed at during three weeks in NZ. The hotel does not feel clean; there was dirt on the carpets in the lobby and the hall on our floor (do they even own a vacuum cleaner?); the carpet in our room was stained, and the second morning there was no hot water in our room. The hotel feels tired, and it really needs a make-over. The only thing that keeps this from being a one-star review is the location and the breakfast buffet, which was not bad. I am sure there are better options in Rotorua.

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Pengguna web lain yang memberikan peringkat untuk hotel kami

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  • 677 ulasan 4.1/10 Fasilitas
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