Novotel Rotorua Lakeside 4.5 stars

Customer review rating (ALL Rating) 3.8/5 2,624 reviews

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Novotel Rotorua Lakeside - Image 1
Novotel Rotorua Lakeside - Image 2
Novotel Rotorua Lakeside - Image 3
Novotel Rotorua Lakeside - Image 4
Lake End, Tutanekai Street, 3010 ROTORUA, New Zealand

Description

Hotel extras

  • Close to bars & restaurants of Eat Streat, with its iconic heated footbath & vivid lighting

  • Complimentary access to geothermal mineral pools

  • Indoor pool, fitness centre, and hot tub

  • Light-filled restaurant with floor-to-ceiling windows - Buffet breakfast & Dinner

  • Clarke's Bar with a lake-view terrace - perfect for wine, beer or cocktails with friends

Our accommodation(s)

Room

City View King Room with Special Access Bathroom

  • 2 pers. max
  • 28 m² / 301 sq ft
  • Bedding 1 x King size bed(s)
  • Views: City View
  • Accessible room

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Hotel location

Novotel Rotorua Lakeside

Lake End, Tutanekai Street
3010 ROTORUA
New Zealand

GPS:-38.132935, 176.25143

Telephone
Fax +64 7 347 1888

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

ATLAS RESTAURANT

Atlas Restaurant brings the world to you with a tantalizing array of flavours. Our seasonal menus inspired by international dishes and local produce incorporate organic or gluten free combinations and healthy choice items to assist our diners wellbeing.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  2,624 reviews

TripAdvisor Rating  4.0/5  3,322 reviews

Avoid

TripAdvisor rating 1.0/5

Danielle H TripAdvisor review

As others have said, dirty rooms, stained carpet, outdated furnishings. More like a one star motel and in desperate need of a refurbishment. Our room was ready when we arrived at around 5pm. Location decent but has nothing else going for it. Go elsewhere if you want a nice hotel.

Kia Ora, Thank you for sharing your feedback, and I’m sorry to hear that your stay did not meet expectations. I sincerely apologize for the issues you encountered with the cleanliness and condition of the room. This is not the standard we strive to provide, and I understand your disappointment. We are actively reviewing our facilities and furnishings to ensure we maintain a welcoming and comfortable environment for our guests. Your feedback is invaluable in helping us prioritize these improvements. I appreciate your recognition of our convenient location and hope we have the opportunity to provide you with a significantly better experience in the future.

GO SOMEWHERE ELSE

TripAdvisor rating 1.0/5

Passport38599893898 TripAdvisor review

For NZ$439 per night and a 5 * Hotel - I expected more! It was terrible. Check in was delayed. Room was neat, bathroom was dated and cruddy - needed a good clean. View onto a building site was yuk. The milk in the fridge was off - so no coffee in the morning. Location was good - but definitely recommend going elsewhere for better, cheaper, newer experience. Waste of money.

WORST PLACE TO STAY EVER.

TripAdvisor rating 1.0/5

Ashlal123 TripAdvisor review

From the start to end terrible service. Upon check in were given a room that was dirty stains on floor n bathroom n toilet was not cleaned. We had to change room upon complain. Called 5 times to get someone to come make the sofa bed which was done at 10.30pm finally. By this time the child was already asleep. Next day asked for room to be serviced before left hotel. Came back 2pm was not done, we asked again they said definitely will be done in 30 mins. We left room and went out till 5.30pm. Came back , the room was still not done, We had to wait in lobby while they did it after 5.30pm. Complained was told oh we so busy. Not my problem, I paid so much money to have the services of a hotel. Not a 3rd class motel service. Seriously I would have been better to stay in a motel then this hotel. Worst customer service ever. Not staying here ever again. Left a bitter stay about Rotorua for us. Highly recommending people to NOT stay here.

Great spot and clean rooms

Customer review rating 3.5/5

Michael Families - Confirmed reviews ALL

Arrived at 5pm for check-in and room wasn't ready. Our Lakeview room didn't have any lake views which was disappointing as it cost extra. Otherwise room was nice, staff were friendly and on-site bar had live music. Had no hand soap in the room and had to be chased up with staff. Location is great near park and lakeside with good access to restaurants and city sites.

Dear Michael S., Thank you for your review. I'm glad to hear that you found our location great and our rooms clean, and I appreciate your positive comments about our friendly staff and the live music at the bar. I apologize for the issues you encountered with your room not being ready and the Lakeview room not offering the expected views. This should have been addressed at the time of booking, and I understand your disappointment. Additionally, I apologize for the lack of hand soap, and I will ensure that this is promptly addressed with our housekeeping team. We truly appreciate your feedback and hope to have the opportunity to offer you a more seamless experience on your next visit. Sincerely, Edward Judd General Manager

Unpleasant waiting times

Customer review rating 1.0/5

Jacque Families - Confirmed reviews ALL

we booked a night at Novotel Rotorua. Staff were excellent however, when we checked in at 2.08pm - we were told a 30 min wait for our and given drink vouchers. After 45 mins however, we still were waiting for our room. After 1.15 waiting, I approached the desk again and asked if our room was ready. No it wasn’t -told a 10 min wait again. Meanwhile a bus load of people arrived and were given their room keys right in front of us. After 1 hour and 45 mins passed our check in time - we were given our key. It was hot and the kids just wanted to swim. Totally unacceptable to wait this long for our room which was booked in advance and we have paid for the room to be available since 2pm. Wasn’t impressed at all and given no reason other than it wasn’t cleaned. This was a Monday check in time. Not a busy weekend. Just not up to service.

Dear Jacque R., Thank you for taking the time to share your experience, and I sincerely apologize for the long wait during check-in. This is certainly not the level of service we aim to provide, and I understand your frustration, especially after traveling and with kids eager to swim. I will address this delay with our team to ensure this does not happen again, as we strive to provide a smooth and timely check-in experience. I also apologize for the issues with the online check-in process, and we’ll look into improving that system. Your feedback is invaluable, and I truly appreciate your patience during this situation. I hope we can welcome you back and provide the seamless experience you deserve. Sincerely, Edward Judd General Manager

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Other web-users rate our hotel

  • 1,440 reviews 9.1/10 Location
  • 2,456 reviews 4.4/10 Room
  • 1,731 reviews 6.7/10 Service
  • 31 reviews 4.6/10 WiFi
  • 1,049 reviews 2.3/10 Cleanliness
  • 870 reviews 5.4/10 Comfort
  • 661 reviews 4.2/10 Amenities
  • 645 reviews 3.2/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.