Novotel Rotorua Lakeside

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Novotel Rotorua Lakeside 4.5 stars

Customer review rating (ALL Rating) 4.3/5 3,163 reviews

ALLSAFE approved hotel

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Hotel extras

  • Close to bars & restaurants of Eat Streat, with its iconic heated footbath & vivid lighting

  • Complimentary access to geothermal mineral pools

  • Indoor pool, fitness centre, and hot tub

  • Light-filled restaurant with floor-to-ceiling windows - lunch, dinner and hot breakfast buffet

  • Clarke's Bar with a lake-view terrace - perfect for wine, beer or cocktails with friends

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Rotorua Lakeside

Lake End, Tutanekai Street
New Zealand



  • By plane

    HAMILTON At 80km / 49.71 miles

  • By plane

    ROTORUA At 8km / 5 miles

GPS:-38.132935, 176.25143

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms


Atlas Restaurant brings the world to you with a tantalizing array of flavours. Our seasonal menus inspired by international dishes and local produce incorporate organic or gluten free combinations and healthy choice items to assist our diners wellbeing.

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Our guest reviews

Our guest reviews for
Novotel Rotorua Lakeside

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  3,163 reviews

TripAdvisor Rating  4.0/5  3,168 reviews

Certificate of excellence 2022

Great location

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

When in Rotorua - on business - I stay at the Novotel as its location is great and the bar and restaurant are always welcoming.

Awesome stay

Customer review rating 4.5/5

Nancy A. D. Business - Confirmed reviews ALL

Staff was excellent, very friendly hospitable kitchen and front desk team. You guys made our short stay memorable. The wide selection of food was absolutely amazing. I kept going back to the sea food section. Yum

Amazing place to stay!! Staff absolutely amazing! So helpful and friendly.

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Another great stay. Been going to Novotel for years and it’s only getting better! Staff are fantastic, very friendly and helpful. Reception crew do such a great job, also the bar/restaurant team are A+.Booked again for a few weeks time. Thank you Novotel Rotorua

Reservation POOR Service

Customer review rating 1.5/5

Jayson A. V. Families - Confirmed reviews ALL

Reservation : POOR Service - I have phone 3 times and leave my details to book for my company trip. No call back. Reception not really keen to talk about the reservation. - Need to improve the Customer Service

Great accommodation and located so close to Eat Street and the waterfront

Customer review rating 4.5/5

Chris P. Business - Confirmed reviews ALL

Great to see the restaurant Buffet open again for all guests. Large selection of good quality food available and very friendly helpful waiting staff.

Flying visit

Customer review rating 4.0/5

Toni M. Business - Confirmed reviews ALL

Stayed one night for business. Was given complementary drinks voucher and a room with view of the lake. Very helpful friendly staff. Great atmosphere in the bar. Love the center room gas fire

Great Stay- close to eat street, good parking

Customer review rating 4.5/5

Nathan C. Friends - Confirmed reviews ALL

Clean tidy rooms, kind and friendly staff

Room was quite dated

Customer review rating 3.0/5

Carl Couples - Confirmed reviews ALL

Overall staff were great however room was an odd layout and the room was dated. The bath looked like it was original to the hotel. We booked the suite for the spa bath but never ended up using it. The spa jets and bathroom plastics in general were all yellow and uninviting.


Customer review rating 5.0/5

Patricia (. W. Friends - Confirmed reviews ALL

As always fantastic

Clean and beautiful but for windows

Customer review rating 4.0/5

Kataraina G. W. Families - Confirmed reviews ALL

One small problem with breakfast, when we checked in and wanted Sunday breakfast it was all booked out. Sadly our son Nolan was the only family member to book breakfast when booking his room. I thought all house guest should have been allowed breakfast.

1 star ⭐️ Stay

Customer review rating 1.0/5

Keyur S. Couples - Confirmed reviews ALL

I have requested at the time of booking to do some kinds of decorations for our anniversary. I have repeatedly told to your staff and they said we will do it. When I checked into the room, there was nothing in regards of anniversary decorations. I was ready to pay extra for the decorations. But your staff told me not to pay extra. It spoils my surprise because I wanted to give surprise to my wife on our wedding anniversary and wasn’t able to give it to her due to your hotel mismanagement. I would not recommend Novotel for future stay.


Customer review rating 5.0/5

Maia Couples - Confirmed reviews ALL

Perfect location not too far from everything, best buffet restaurant & good service all round. My partner and I only stayed 1 night last minute getaway and we wish we booked the full weekend! would definitely recommend anyone to stay here.

Brilliant friendly staff

Customer review rating 5.0/5

Ron S. Families - Confirmed reviews ALL

The staff were very friendly and couldn’t do enough for us.

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Awesome location. Clean tidy rooms.

We love the location and the welcoming staff. Always a pleasure1

Customer review rating 5.0/5

Scout Couples - Confirmed reviews ALL

Excellent as always

Great Stay.

TripAdvisor rating 5.0/5

Howarth A TripAdvisor review

Really enjoyed our stay.So easy to get around. Very family friendly city.Loved the new lakeside park.Everything you might want to do within a 5-30 minute drive. Some great walks/bike trails,the Redwoods a must. History of the Tarawera eruption/Buried village. So much to do,so little time.All the staff we met were very professional/friendly and made our stay a pleasure.

Kia ora Howarth, I am very pleased to read such a positive feedback and to know that you enjoyed all aspects of your stay is everything we want when our guests stay with us. I will make sure to pass on your feedback to the team members and we hope to welcome you again very soon.

Fantastic holiday stay.

TripAdvisor rating 5.0/5

kevinhilliam TripAdvisor review

Many thanks for a fantastic time at your great hotel. Our family loves your hotel with great views. We love the jym and natural hot water spas. Very relaxing The staff were all very helpful and did their best to make our stay very enjoyable. They were all most helpful and kind.

Kia ora kevinhilliam, Thank you for taking the time to review our hotel, I am so pleased to see you enjoyed your time with us! We look forward to your next visit.

Central location but not the Ritz!

TripAdvisor rating 3.0/5

karenmoore2022 TripAdvisor review

The customer service was exceptional however the rooms are very dated and not overly clean. Unfortunately the walls are not sound proof and we were disturbed numerous times throughout the night with people running up and down the corridor and then knocking on our doors so not the most enjoyable stay we have had. :(

Kia ora Karen, Thank you for taking the time to review our hotel, I apologize that your stay was up to your standards. I am sure your next stay will be more enjoyable.

Outstanding staff and ideal location

TripAdvisor rating 5.0/5

JanineRodge TripAdvisor review

The staff in both the restaurant and bar were extremely professional, polite and cheerful despite all the extra covid precautionary requirements for them to complete their roles. They looked after our every need and went above and beyond to assist us

Kia ora JanineRodge, It is refreshing to see how amazing our staff are through the eyes of a guest, we think they are fantastic also. Thank you for a 5 start review! See you next time.

End of Holiday

TripAdvisor rating 4.0/5

coraliesavill TripAdvisor review

Lovely & relaxing. Facilities were clean & tidy. It was very quiet. Staff were friendly and helpful. With COVID being close by, the Health & safety protocols the standards were high and strict. Great to see.

Kia ora coraliesavill, Thank you so much for your amazing review. Come back to visit us again soon!

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