メルキュールブダペストコローナホテル 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.6/5 97 件のレビュー

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Kecskemeti utca 14, NTAK: SZ19000369, szálloda, 1053 ブダペスト, ハンガリー

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ホテルのその他の情報

  • 最近改装済み

  • 設備の充実したミーティングルーム9室

  • 市街地区に立地

  • 空港に簡単にアクセス

  • 専用複数階駐車場

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ホテル所在地

メルキュールブダペストコローナホテル

Kecskemeti utca 14, NTAK: SZ19000369, szálloda
1053 ブダペスト
ハンガリー

GPS:47.4899364, 19.0612425

電話番号
ファックス +36 1 318 3867

アクセスと交通機関

ホテルサービス

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敷地内
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

WINESTONE BUDAPEST KORONA

Discover the taste of passion, enjoy the vibe of the city with a glass of wine and authentic cuisine in our sunny terrace in the heart of the city. We offer dedicated Winestone wines and wines from all around the world. Take home what you like.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

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確認済みレビュー アコーホテルズ  4.6/5  97 件のレビュー

トリップアドバイザーの評価  3.5/5  3,443 件のレビュー

Lovely hotel, fantastic location.

トリップアドバイザーの評価 4.0/5

robinsonwendy トリップアドバイザー認証口コミ

Loved this hotel! The room on the 7th floor had a fantastic view of the busy city below, and all the amenities you could need (softer pillows were the only missing). The best things were the wonderful helpful and friendly staff, the quality and choice at breakfast, and the location- it is close to all the heat sights and activities. Would def stay here again.

Dear Wendy, Thank you for your kind words about your recent stay with us. We are delighted to hear that you enjoyed the fantastic view from your room and appreciated our helpful staff, as well as the quality of our breakfast offerings. Your feedback regarding the pillows is valued, and we will consider it as we strive to enhance our guests' experience. We look forward to welcoming you back to Mercure Budapest Korona Hotel on your next visit. Best regards, Henriette Viglási-Vincze

Good hotel for exploring

トリップアドバイザーの評価 4.0/5

1234ggow トリップアドバイザー認証口コミ

The hotel is excellently located with Metro outside, walking distance to many sights and short taxi wait times. The hotel is bright and clean, coffee shops and convenience store across the street is very handy. The hotel ticks all the boxes for what you need to enjoy an active stay in Budapest, however if you want a luxury hotel stay or plan on spending a lot of time in your room this isn’t for you. The rooms are on the small side, our view was non existent and the air conditioning didn’t work. Don’t bother with the hotel bar, we felt like an inconvenience trying to order a drink and the team had limited experience in making a cocktail, including not knowing the ingredients of the signature cocktail on the menu so it couldn’t be done.

Dear 1234ggow, Thank you for sharing your feedback regarding your recent stay at Mercure Budapest Korona Hotel. We are delighted to hear that you appreciated our prime location and the cleanliness of our facilities. Your comments regarding the size of the rooms and the air conditioning have been duly noted; we understand that comfort is essential for an enjoyable stay. We strive to provide a high standard of service, and I apologize for the experience you had at the hotel bar. Your observations regarding the staff's cocktail knowledge will be addressed to ensure our team is well-equipped to meet our guests' expectations in the future. We appreciate your understanding that our hotel may not cater to those seeking a more luxurious experience, as our focus is on providing a comfortable and accessible stay for our guests exploring the city. Thank you once again for your valuable insights. We hope to welcome you back in the future. Best regards, Henriette Viglási-Vincze

TERRIBLE

トリップアドバイザーの評価 1.0/5

Nare F ファミリー - トリップアドバイザー認証口コミ

Absolutely Terrible Experience – AVOID THIS HOTEL I had one of the worst experiences at this hotel during my recent stay. If I could give zero stars, I would. One day, I returned to my room to find a dirty, wet, and moist cleaning cloth lying directly on my expensive clothes, worth €520. This included two sweaters and a pair of jeans, which I had specifically brought on my vacation to wear in photos and stay warm in Budapest’s cold weather. I have no idea what that cloth was used for—possibly cleaning the toilet or bathroom—but it had soiled my clothes, leaving them damp and filthy. When I took the cloth to the reception to report this, the staff’s response was shockingly dismissive. Initially, they offered to have the clothes cleaned, but how could I wear them again knowing they may have been contaminated by a cloth used for such unhygienic purposes? This was not just about stains—it was about cleanliness and dignity. I explained that I didn’t have other clothes to wear and needed the sweaters to go out in the cold. Their next “solution” was to suggest I take the clothes myself to a laundry house in the city because their in-house laundry service was closed for the weekend. This was absolutely absurd! I am on vacation, paying for my stay and time at the hotel. Why should I lose an entire day—potentially hours of my limited 6-day trip—just to clean clothes that THEY ruined? When I refused, they reluctantly offered a €100 compensation. This was an insult. My clothes were worth €520, and the €100 wasn’t even close to covering their value. It was clear they weren’t offering the money to rectify the situation but to silence me. To make matters worse, the staff, particularly the supervisor, were incredibly rude, unprofessional, and dismissive throughout the entire ordeal. Instead of taking responsibility, they acted as though I was a nuisance for demanding fair treatment. This entire experience was beyond unacceptable. A hotel should prioritize guest comfort and take accountability for its mistakes. This one did neither. DO NOT STAY HERE. If you value your belongings, your time, and being treated with respect, look elsewhere. This hotel completely ruined part of my vacation and offered no real solutions or apology.

Dear Nare F, Thank you for sharing your feedback. We sincerely apologize once again for the incident involving your clothing and the inconvenience it caused. Our team expressed their regrets multiple times and worked to find a suitable resolution despite the challenges of operating at full capacity during the holiday season. We regret that, despite several discussions and various forms of compensation offered, none met your expectations. We are grateful for your understanding as we navigate the demands of running a large hotel. Thank you for your feedback, and we hope to provide a better experience should you choose to stay with us again. Sincerely, Henriette Viglási-Vincze

Ideal Location to explore Budapest

トリップアドバイザーの評価 4.0/5

Y4005ZQjenniferm ファミリー - トリップアドバイザー認証口コミ

Stayed here for 3 nights while visiting Xmas Markets. When arrived at airport literally walked out and got the 100E airport bus which let us off across the road from hotel only cost us about €5 was able to tap my card to pay. We had a nice corner room which was quite spacious beds were so comfy!! The reception was quite nice and staff were very pleasant, really nice bar and restaurant. Great for a night cap after a day of walking. Second night we had food which was quite nice bar staff really friendly. Didn't go for the breakfast in hotel thought it was a bit expensive and to be honest plenty of places to eat around. Was a great location for xmas markets about 15min-20min walk. Right beside transport station bus stop across the road if you didnt want to walk. Recommend downloading the Budapest Go App for easy acess for bus tickets. Everything was walking distance Danue, St. Stephens basicilla. We got a taxi on BOLT to the Thermal Baths which cost about €10 20mins away. We discovered the no.72 bus stop was outside the baths and we got that back to hotel which again stopped across the rd from hotel. This bus actually goes all the way to terminus Deak Ferenc which is right in the middle of all sight seeing areas. This hotel was perfect for sight seeing and comfortable rooms to stay in. Would definitely stay here again.

Dear Jennifer M, Thank you for taking the time to share your wonderful experience at Mercure Budapest Korona Hotel. We are delighted to hear that our ideal location made your exploration of Budapest enjoyable, especially during the festive season. It's gratifying to know that you found your corner room spacious and comfortable, and that our staff contributed to your pleasant stay. We appreciate your positive feedback regarding our bar and restaurant. While we understand that you opted not to enjoy breakfast with us, we strive to provide a variety of options to cater to our guests' preferences. Your recommendation to use the Budapest Go App will undoubtedly benefit future travelers. Thank you once again for your kind words and for recommending us. We look forward to welcoming you back on your next visit to Budapest. Best regards, Henriette Viglási-Vincze

Nice hotel next to the city centre

トリップアドバイザーの評価 3.0/5

Juan A トリップアドバイザー認証口コミ

The hotel is in a beautiful location, not far from the city centre, which is also accessible by metro. It is directly next to the train station. If you are travelling by car, you can park it at the hotel (garage in the basement). The hotel has modern meeting rooms for business events, and the restaurant serves excellent food. The rooms are well-equipped and clean.

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 362 件のレビュー 9.5/10 ロケーション
  • 343 件のレビュー 5.7/10 客室
  • 283 件のレビュー 8.1/10 サービス
  • 6 件のレビュー 7.1/10 インターネット
  • 208 件のレビュー 8.9/10 朝食
  • 187 件のレビュー 3.7/10 快適さ
  • 150 件のレビュー 6.4/10 清潔さ
  • 83 件のレビュー 8.6/10 料理

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