メルキュールブダペストシティセンターホテル 4.5 星

お客さまの声 4.5/5 6,216 件のレビュー

ALLSAFE認証ホテル

このホテルを予約
客室 1

ベストレートをお約束

使い方?
メルキュールブダペストシティセンターホテル
地図で見る
+ 22 サービス

ホテルのその他の情報

  • 市の中心という絶好の立地

  • 新しいデザインのスーペリアルーム

  • 客室に無料のコーヒー / ティーメーカーをご用意

  • ホテル全館でWi-Fiが無料

  • 親しみやすい、一流のスタッフ

このホテルはPlanet 21に参加しており、ホスピタリティ向上のために活動しています。

ホテル館内および周辺のサービス

チェックインは15h00からです

チェックアウトは12h00です

有料サービス

サービス情報とお役立ち情報
  • オンラインチェックイン
  • Wi-Fi/インターネットアクセス
  • 公共の屋内駐車場 有料サービス
  • お身体の不自由なお客さまのためのバリアフリー
  • ペット同伴可 有料サービス
  • 完全禁煙ホテル
  • エアコン
  • LISZT FERENC 有料サービス
  • ホテルスタッフが応対可能な言語
  • フロントデスクは24時間対応しています
  • アーリーチェックイン/レイトチェックアウト 有料サービス
  • ポーター
  • コンシェルジュ
ケータリング
  • 朝食 有料サービス
  • レストラン1軒
  • ルームサービス
レジャーとアクティビティ
  • フィットネスセンター
  • マッサージ 有料サービス
  • 遊覧船
ビジネスサービス
  • 会議室7室
  • コンベンションホテル
  • セルフサービスのビジネスセンター
  • コピー/印刷サービス利用可能

ホテル所在地

メルキュールブダペストシティセンターホテル

Vaci utca 20
NTAK: SZ19000376, szálloda
1052 ブダペスト
ハンガリー

電話番号: +3614853100

ファックス: (+36)1/4853111

チェックインは15h00からです

チェックアウトは12h00です

  • LINE 15 :  SZERVITA TER

  • METRO BLUE LINE :  3 FERENCIEK TERE

  • METRO RED LINE :  2 DEÁK TÉR

  • METRO YELLOW LINE :  1 VÖRÖSMARTY TÉR

  • BY TRAM :  2 VIGADO TER

  • 飛行機で

    LISZT FERENC 20km / 12.43 マイル - シャトルバス有料

  • 電車で

    EASTERN RAILWAY 2.5km / 1.55 マイル

  • 電車で

    SOUTHERN RAILWAY 2km / 1.24 マイル

  • 電車で

    WESTERN RAILWAY 2km / 1.24 マイル

GPS:47.494183, 19.052557

当ホテルの客室

デザインしたてのスーペリアルームにアップグレード、またはスーペリアプリビレッジルームを選んで、一流のプリビレッジラウンジのご利用などワンランク上のサービスをご満喫ください。

レストランとバー

Winestone City Center

お料理の種類: 多国籍料理

Winestone City Center pairs accessible, regional-inspired cuisine with a creative selection of Hungarian and international wines, in a vibrant and sophisticated setting.

非契約写真

ミーティングとイベント

会議室

  • 会議室の数:7

  • 最大サイズ:120 m²

  • 最大ご利用人数:130 人

  • パーティの最大ご利用人数:100 人

詳細

お客さまの口コミ
メルキュールブダペストシティセンターホテル

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ 4.5/5

6,216 件のレビュー

トリップアドバイザーの評価 4.0/5

544 件のレビュー

2021 トリップアドバイザーのエクセレンス認証
2021エクセレンス認証

Great location but bad way to approach at night..

トリップアドバイザーの評価 3.0/5

Mak2009 09/09/2021 トリップアドバイザー認証口コミ

Because of a construction of a building beside the hotel you have to enter the hotel by a dangerous dark path or by walking 500-600 m if you are at the pedestrian Vaci u ...where the entrance via the restaurant is closed same time as the restaurant at 22h.The night of Saturday 4 September front desk employee was quite rude and impolite when i make my notice ...

Dear Mak2009, First of all I would like to thank you for choosing our hotel during your recent visit in Budapest. Furthermore I am grateful that you have shared your feedback with us. On the one hand I am happy to hear that you found our location great and you could benefit from it. On the other hand I am sorry that you experienced some inconvenience due to the closed entrance on the Váci street. I would like to kindly inform you that doors are closed due to security reasons after closing of our restaurant in order to protect our guests and staff. Furthermore I am deeply sorry that you felt that our colleague was impolite with you. I am sure that it was not his intention to treat you improperly. Please be assured that we put our utmost effort into the training of our partly new team to empower them with all the necessary knowledge to server our clients on a high level they all deserve. Thank you once again for sharing your honest and constructive feedback and I do hope you will give us the chance to welcome you back in the near future and we can prove our real high quality service level. Kind regards, Nándor Iváncsics General Manager

nice place, beware of heavy rain

トリップアドバイザーの評価 4.0/5

Saurin_IdF 26/07/2021 トリップアドバイザー認証口コミ

We stayed for one night, We chose the hotel for the convenient location and underground parking. Staff was very nice, they gave all the information we've asked for. Only negative point occurred during the night, when there was a heavy rain. Some water got into the room through the window borders. Reception desk tried to find another room, none available in an equivalent configuration. We've towels, that did the work until morning. As I lost several hours in the night I can't give more than average to the "Sleep Quality". Probably an isolated issue in this hotel.

Dear Saurin, First and foremost I would like to thank you for taking your time for sharing your opinion with the readers of Tripadvisor and us! On the one hand I was happy to read that you were satisfied with our convenient location and found our staff really helpful. On the other hand I am terribly sorry that you experienced such an inconvenience during the night; please let me express my sincerest apologies for this unfortunate situation. Please be informed that our technical team has solved this issue since then. One again I regret that your night sleep was disturbed by the heavy rain and I do hope that you will give us another chance to welcome you back and we can prove our real high quality service level. Kind regards, Nándor Iváncsics General Manager

Seven Days in Junior Suite in Mercure Budapest City Center

トリップアドバイザーの評価 5.0/5

BigTravellerAgain Business - 21/07/2021 トリップアドバイザー認証口コミ

Overall - Excellent in Every Way. Terrific location on Vaci Street. Our Junior Suite was just perfect for our week long stay. The Staff were just brilliant - so attentive, pleasant and efficient. We felt also that it was excellent value for money.

Dear BigTravellerAgain, Thank you for your nice summary about what you experienced in Mercure Budapest City Center Hotel. We are more than happy to learn from your review that you had a very pleasant stay with us in the heart of Budapest. It is great to hear that you were satisfied with our Junior Suite, you found it comfortable for a longer stay. We are delighted that you found our colleagues always ready and eager to assist you and for highlighting the high-level services provided by them. Thank you for your kind words one again and we hope to have the pleasure to host you again in the future! Kind regards, Lívia Nagyidai Guest Experience Coordinator

Perfect location, great hotel

トリップアドバイザーの評価 5.0/5

Emil_London 19/07/2021 トリップアドバイザー認証口コミ

From the excellent location right on the famous shopping pedestrian street, over the freshly designed and clean rooms, to the extraordinary attention of the staff who make you very welcome, this hotel is a perfect choice for tourists visiting Budapest

Dear Emil_London, Thank you for taking your time to write a short summary about your stay! We are very proud to read that the service provided by our team exceeded your expectations and that you especially liked our central location that all interesting points of the capital are within walking distance. Our housekeeping team was very happy to hear that you were satisfied with your room and cleanliness as well. Thank you for recommending us and we look forward to welcoming you back in the near future! Kind regards, Lívia Nagyidai Guest Experience Coordinator

Best stay ever

トリップアドバイザーの評価 5.0/5

Attila N Couples - 10/07/2020 トリップアドバイザー認証口コミ

We stayed from Friday to Sunday. As Platinum tier Level holder my wife and i were offered- while calling the Hotel reception itself and asking specifically about availability- an upgrade from the Superior Room to Junior Suite. That was prepared accordingly for which we are thankful. Mentioning that this is a travel also in connection with our 10th Wedding anniversary, we received a personalized congratulation card and even a little gift. Very appreciated. We felt home right away. The hotel is located directly in the inner city and one of Budapest's shopping street. What was sad- but the hotel can't be blamed for- is, that due to the Corona Pandemic certain benefits were not possible to use like the infrarot Sauna at the Junior Suite (a reason for our upgrade request) or time-wise reduced like the Executive Lounge Access for Platinum tier level or Junior Suite guests. We were sad about it and mentioned it but still it was a great stay at the Hotel. What made it an amazing stay was the way the receptionists Mrs. Judit and Mr. Vörösi dealt with our feelings and found ways to make up for the restrictions with other solutions. They were not satisfied with "Great" service but went the extra-mile for "Amazing". Also in regard to the Breakfast it is not self-service due to Corona restrictions but service at the table. Especially the Saturday service of Mr. Körmendi is to be highlighted we felt special. All in All a place we would like to come back again, too. Thanks for the wonderful time.

Dear Attila N, Thank you so much for posting your positive and detailed review of our hotel on Tripadvisor. We are more than happy to know that you had a great stay here at the Mercure Budapest City Center Hotel. We are delighted that you found our colleagues always ready and eager to assist you and for highlighting the high-level services received during your stay. We are very proud of them. They are real treasures to our hotel. We gladly shared your feedback with our entire team which is a great support in providing service excellence further on! Thank you for recommending us and we hope to see you again very soon for your next stay in our hotel. Kind regards, Nándor Iváncsics General Manager

Superb hotel in a great location

トリップアドバイザーの評価 4.0/5

Philip F 01/03/2020 トリップアドバイザー認証口コミ

We had stayed here before and had been pleased with it and decided to return for our break in Budapest at the end of February. We had a minor problem on the first evening, which I reported. Over the next two days, at breakfast, we were approached by the Restaurant Manager and the Hotel Manager to apologise and make amends - really caring service. It is nice to see that managers still care about their hotels and its' reputation. The world would be a better place if there were more people like these two gentlemen. Apart that we were really pleased that we had chosen this hotel to return to; the location in the city centre is great for exploring the city.

Dear Philip F, Thank you very much for taking the time to write your review following your stay at the Mercure Budapest City Center. The truth to be told, I was concerned to read that during your second stay with us, you have experienced inconveniences, but at the end I was relieved that my colleagues could help you. I am really proud of them, they are indeed excellent people and I am really happy that you thought the same way. I have already shared your feedback with the team, I am sure it will be a great source of motivation for them to keep up the good work. I look forward welcoming you back, and I sincerely hope your future visits will be just as pleasant as the previous ones. Kind regards, Nándor Iváncsics General Manager

Excellent location

トリップアドバイザーの評価 4.0/5

shazzle50 15/02/2020 トリップアドバイザー認証口コミ

We loved The Privilege Upgrade that we had and used the Club for coffee and small snacks. Room was excellent and breakfast worth every penny. Only downside was only 1 lift working and this meant huge waits to access the lift. Lucky we were on the 1st floor and walked up and down the stairs.

Dear shazzle50, Thank you so much for sharing your very positive feedback! We are glad to hear that you were very satisfied with your room, breakfast selection and services of our Privilege Lounge. At the same time I would like to apologize for the waiting time of the elevators. Please be informed that upgrade of our elevators is scheduled in order to avoid similar cases and ensure smooth operation. We do hope you will choose our hotel again in the near future! Kind regards, Nándor Iváncsics General Manager

Customer best treatment ever

トリップアドバイザーの評価 5.0/5

christianlQ8870PV Business - 10/02/2020 トリップアドバイザー認証口コミ

First time in this hotel, I got an excellent treatment by the whole staff. I’m dire it will be my hotel in Budapest next time. Fantastic amenities and extras, the staff Made me feel really special. I will recommend it to my mates.

Dear christianlQ8870PV, Wow! What a nice review! Thank you very much for taking the time to write it, I have instantly shared it with the reception team. It is always a special pleasure to receive a positive, satisfied feedback, and I am truly happy that we made such a good impression on you. I sincerely hope, you will be a regular guest of ours and your future visits will be this enjoyable and memorable. I appreciate that you would recommend us to your friends, I am looking forward welcoming you back in the future. Kind regards, Nándor Iváncsics General Manager

Family weekend

トリップアドバイザーの評価 5.0/5

peterlast22020 30/01/2020 トリップアドバイザー認証口コミ

What a fantastic hotel. All the staff were great. It was extremely close to all of the sites my family wanted to visit. You could get trains or a metro which were only a six minute walk to the hotel from the metro. Even the Winestone internal bar & restaurant staff were great.

Dear peterlast22020, Thank you very much for sharing your feedback following your stay at the Mercure Budapest City Center. I was happy to read that in your opinion we a have fantastic hotel. I have taken good note of your remark regarding the great staff, and the central location. I hope you could take advantage of our central location. It was a special pleasure to see that my colleagues at the Winestone restaurant were great too. I hope, we will have another chance to welcome you back in the future. Kind regards, Nándor Iváncsics General Manager

Nice staff for this well located hotel

トリップアドバイザーの評価 5.0/5

French-foody92 Business - 26/01/2020 トリップアドバイザー認証口コミ

You will definitely feel come in this Mercure well located in Budapest downtown. Thanks for the upgrade to a suite, this was much appreciated. To be noted: there was a sauna in the room with a second bathroom. Nice breakfast with a strange machine that cut for you the butter...

Dear French-foody92, I very much appreciate that you have decided to share your review following your stay at the Mercure Budapest City Center. I was glad to read that you had a pleasant stay with us and your experiences regarding the hotel met with your expectations. I am happy that you could enjoy the perks of a free upgrade, our junior suite is indeed a very comfortable room. I have also taken good note of your remark regarding the nice breakfast. I hope, we will have another chance to welcome you back in the future. Kind regards, Nándor Iváncsics General Manager

Good experience

トリップアドバイザーの評価 5.0/5

amolasheth Business - 18/01/2020 トリップアドバイザー認証口コミ

Except check-in time everything is very very good. Location in the heart of the city. access to all local things very fast and near. Good atmosphere. Great keep it up. Expecting lot improvement in check in for accor priority members.

Dear amolasheth, Thank you very much for sharing your review following your stay at the Mercure Budapest City Center. I would like to express my sincerest apologies for any inconvenience you have experienced in line with the priority check-in. We have a dedicated corner for our members, but sometimes it cannot be visible if there is a big crowd in our relatively little lobby. On the other hand I was happy to see that you had a pleasant stay with us. It was a special pleasure to read that you have liked our atmosphere. I am going to share your feedback with the team, because I think it will be a great source of motivation for them to keep up the good work. I am looking forward for your next visit! Kind regards, Nándor Iváncsics General Manager

Excellent location! Highly recommended!

トリップアドバイザーの評価 4.0/5

susannalaw Friends getaway - 16/12/2019 トリップアドバイザー認証口コミ

Visited Budapest Christmas in December. The excellent location of Mercure City Centre has contributed a lot to our trip. We could walked to the Christmas markets and the river and crossover to Pest side easily from the hotel. The room was spacious and quiet and clean. We stayed in Premium room which was well worth it. We enjoyed beautiful Budapest despite our transfer didn’t turn up. We took the City taxi which was safe and good service.

Distrusting attitude towards the old guests

トリップアドバイザーの評価 3.0/5

dravicb2019 Couples - 12/12/2019 トリップアドバイザー認証口コミ

My husband an myself has been guests of Mercure chain hotels for many years. In Budapest we stayed mostly at Mercure centrum. For the first time, we have experienced incredible amount of distrusted attitude, towards us as a guests. Our credit card was charged at the middle of the night, before our departure. At the check out procedure we have been asked did we used mini bar and we sad no. Two hours after we left, they charged our credit card for something that we did not use.We will never come to this hotel again. Carpet at the room full of stains. Room maid poorly cleaned the room, sometimes even did not empty the garbage bins. ,

Good location, average stay

トリップアドバイザーの評価 3.0/5

bigbadjoe Friends getaway - 11/12/2019 トリップアドバイザー認証口コミ

We booked 3 rooms for a friends trip to the Xmas markets. Cab from the airport to the door and found the location to be excellent with one of the markets a couple of hundred meters up the road. Check in was fairly swift and the room was generally very clean. The bathroom was small and smelt musty, probably because the shower door did not keep all the water in and there was a minor flood every time we had a shower. Not just us as the others complained of the same thing. Clearly a design fault here. Kettle in the room and a Nespresso machine which is the only option if you want a coffee as there was no instant. English breakfast tea was lacking but we managed to get some off the chambermaid, however there is no milk, not even UHT pods. We asked at the bar in the lobby and were given a cup of milk to take to the room and kept in the minibar fridge. One of the rooms had a shower which was not clean and we had to get the maintenance man in to clean the shower head. Overall, not quite up to the standard of Mercure Hotel that I am used to. We did not eat in the hotel so cannot comment on this aspect.

従業員の質に差が大きい

お客さまの声 2.0/5

匿名 ファミリー - 10/12/2019 確認済みレビュー すべて

レストランの予約を朝出かける時にお願いしたところ、まだ開いてないので出来ないとおっしゃいます。 私達としては予約ができたら良い訳で、開いてからレストランに連絡して欲しいと言ったのですが、非常にご不満なようでした。 結局他のスタッフにお願いしたら引き受けてくれました。 立地は便利で設備も値段なりだと思います。

3日間宿泊させていただきました

お客さまの声 3.5/5

匿名 一人 - 23/11/2019 確認済みレビュー すべて

滞在中お世話になりました。スタッフ方の対応もにこやかで、英語の話せない私でも何とかなりました。ただ一点残念なことがあり、部屋の清掃です。 1日目のチェックインして入ったのに、床にゴミが落ちたままだったり、浴室に毛がのこっていたり。日本と比べてはいけないことは重々承知ですが残念でした。そのまま2日目に観光から帰ってきてもゴミは床に落ちたままだったので、「そんなものか」と思いました。

2点ほどお願い

お客さまの声 3.5/5

Business T. ビジネス - 21/11/2019 確認済みレビュー すべて

お風呂のシャワーカーテンがなかったので、フロアが水浸しになりました。 ドアが重いせいか、夜もドアを閉める音が気になりました。 それ以外はとても快適でした。

Good

お客さまの声 5.0/5

Luka K. ビジネス - 18/11/2019 確認済みレビュー すべて

部屋がきれいで大変満足しております。

もうブダペスト出張時の定宿です♪

お客さまの声 4.5/5

彦. ビジネス - 11/11/2019 確認済みレビュー すべて

今回で3度目の宿泊でしたが、繁華街に面しており、ショッピング、食事などにもとても便利で、ドナウ川沿いの散策でも、鎖橋、国会議事堂なども徒歩圏内でロケーションは最高です。 ルーム内もとてもゆったりしていて、一見デザイナーズホテルとも思えるオシャレ感もあります。 そして私のお気に入りのひとつとしては朝食メニューで、ついつい色々と手を出してしまい満腹感を通り過ぎてしまうほど充実した内容になっています。

pnina ofir regev

トリップアドバイザーの評価 4.0/5

pninaregev Couples - 11/11/2019 トリップアドバイザー認証口コミ

Location of the hotel was excellent, breakfast very rich, the shower room was too small as well as the area of the sink. Service was very good and the reception staff excellent. We were satisfied with the hotel

最新の20口コミ

との提携 TripAdvisor

周辺のホテル

ブダペストのすべてのホテル