Nemzeti Hotel Budapest - MGallery Collection 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.7/5 1,034 件のレビュー

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Jozsef Krt. 4, NTAK: SZ19000217, szálloda, 1088 ブダペスト, ハンガリー

説明

ホテルのその他の情報

  • グルメな朝食

  • ワインテイスティング

  • Gallery Café offering unique mixture of snack menu and Hungarian specialties

  • Library Meeting room for meetings up to 45 pax

  • High-speed 5G wifi access in the entire area of the hotel

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ホテル所在地

Nemzeti Hotel Budapest - MGallery Collection

Jozsef Krt. 4, NTAK: SZ19000217, szálloda
1088 ブダペスト
ハンガリー

GPS:47.4966, 19.07081

電話番号
ファックス +36 1 477 4501

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • ペット可
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス
建物付近
  • 駐車場

GALLERY CAFÉ

Unique mixture of snack menu and Hungarian specialties called 'Hungarikum'. Try some traditional Goulash Soup, or a Signature burger is you prefer, accompanied with top quality Hungarian wine of French champagne

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.7/5  1,034 件のレビュー

トリップアドバイザーの評価  4.6/5  2,493 件のレビュー

2025エクセレンス認証

Christmas market stay

トリップアドバイザーの評価 5.0/5

kaz113 ファミリー - トリップアドバイザー認証口コミ

Just returned from a lovely stay at this hotel. Rooms were great had everything you needed. We had 2 rooms booked and 1 was far bigger than the other hence 4 stars. But lovely & comfortable, tea & coffee facilities, basic minibar, and a bottle of water on arrival. Staff were all very helpful, friendly and efficient. Great choice for breakfast too, and just kept replenishing. Great location with bus, tram & metro right on your doorstep! Would definitely stay here again.

Frustrating to say the least

トリップアドバイザーの評価 2.0/5

Venture52131096731 トリップアドバイザー認証口コミ

Firstly a disclaimer: Im accustomed to high standards so please read my review with that in mind. Lets start off with the good things first. The location is really good, right in the city center with lots of restaurants, bars and shops nearby. The breakfast is adequate, above avearge i'd say and the rooms are decent. Now for the bad part, which ended of ruining the whole experience for me. We got two keys/cards for the room but only one of them worked. We just used the one that didnt work to power the electricity all the time (there is a slot in which you need to put it in order for the lights and A/C to work). That resulted in the cleaning personal knicking our card when we were out, apparently to save electricity (or so the staff said). Thats fine, weird but fine, but they didnt leave the card in the room and there was no note that they had taken it. I had to go down from third floor, stand in line for 15-20 minutes at the reception to be told that the cleaning personal had indeed taken the card and that this was standard and, as mentioned, to save electricity. We got a new card and this also didnt work for the door so we just used it for electricity once again. After a long and hot day this led to frustration but it wasnt the end of the world. The next day I made sure to unplug the card from the slot when we left the room and when we came back the cleaning personal had once again knicked the card. Again, didnt leave it in the room, no note no nothing. By now, I was kinda getting angry about it. So, once again I went down from third floor and got in line at the reception. They didnt seem very understanding other than telling me "they do it to save electricity". OKAY FINE! But it wasnt plugged in this time and even if it were why dont they just take it out of the slot and leave it in the room so I dont have to waste my precious time going down ten thousand of stairs to stand in line and receive a new card...... Words cant explain how illogical that is. After a heated conversation I get a new card and at least this one worked for the door also. Finally! Only took three attempts. The older guy in the reception said something in Hungarian, which I didnt understand and can only assume it was some form of insult. So, on the last day before our departure we finally had two cards that could open the door to the hotel and the door to our room meaning we could actually split up and not be dependant on eachother. I have visited plenty of hotels in my lifetime so far and never have I experienced that the staff or cleaning personal steals your card. Never. Nowhere does it say you cant leave the card in and nowhere does it say that doing so may result in theft. Which is basicly is in my view. So, to sum up, the location is good, breakfast is fine and the rooms are okay but the experience and situations with the cards drags it so much down that I would highly reconsider staying at another hotel. Unless you can get this dirt cheap and/or doesnt care about people stealing your stuff. I will probably get the standard "my sincerest apology, we hope you will give the opportunity bla bla bla" reply from the hotel which I dont really care for cause its useless to me and dont mean anything. Actions speak louder than words.

Dear Venture, Thank you for taking the time to share such a detailed review of your stay. We truly appreciate your honesty and the constructive feedback — especially given your high expectations and travel experience. We’re very pleased to hear you enjoyed our central location, found the breakfast above average, and were satisfied with the room itself. That said, we’re truly sorry to read about your experience with the key cards, and we completely understand how frustrating and inconvenient this situation must have been for you. You’re absolutely right — the way this was handled did not reflect the standard of service we aim to provide. While we do have a policy of removing cards left in the power slot when guests are not in the room — as part of our commitment to energy efficiency — this should never result in confusion or leave guests feeling like their time and comfort are not respected. At the very least, a clear note should have been left in the room, and our team should have communicated the policy better upon check-in. We also sincerely regret that you felt the interaction at the reception was dismissive or unprofessional. That is not the impression we ever want to leave. As for the key card functionality issues — that clearly compounded your frustration, and we are already reviewing this with our technical and front desk teams to ensure better quality control and guest support in the future. Your comment about “actions speaking louder than words” is noted and taken seriously. We are actively working to improve the clarity of our in-room policies and staff communication. Feedback like yours helps us do that. Once again, please accept our sincere apologies for the experience you had — not just for the inconvenience, but for the feeling that your time and patience weren’t properly valued. We genuinely hope you'll reconsider and give us another opportunity in the future to show you the quality of service we’re capable of providing. Warm regards, Gergő Gasparik Front Office Manager

Excellent stay

トリップアドバイザーの評価 5.0/5

Gréta M トリップアドバイザー認証口コミ

I recently stayed at this hotel and everything was perfect! The reception staff were very friendly and helpful, always ready to answer any questions. The breakfast was delicious with plenty of options to choose from. My room was clean, comfortable, and well-equipped. Overall, I had a great experience and I would definitely recommend this hotel to anyone visiting the area.

Dear 118gr_tam, We very much appreciate your comments regarding your stay at the Nemzeti Hotel Budapest - MGallery Collection. :)) It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gergő Gasparik Front Office Manager

Great boutique style hotel in the center

トリップアドバイザーの評価 5.0/5

CePur トリップアドバイザー認証口コミ

The hotel is located in the center with easy access to all sights.The staff was very attentive and friendly during the stay.Rooms are well designed and super clean.Breakfast had a good selection.I highly recommend it.

Dear CePur, We very much appreciate your comments regarding your stay at the Nemzeti Hotel Budapest - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gergő Gasparik Front Office Manager

Good hotel

トリップアドバイザーの評価 5.0/5

Vanda V トリップアドバイザー認証口コミ

Wonderful hotel! Clean rooms, friendly and kind staff, good breakfast with wide selection, perfect location. Highly recommend

Dear Vanda V, We very much appreciate your comments regarding your stay at our Hotel :) . It is always a pleasure to receive such positive feedback. I most definitely will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you soon ! :) Sincerely, Gergő Gasparik Front Office Manager

との提携 TripAdvisor

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