ibis Avallon 3 gwiazdki

Terrible experience. We had booked a room for 2 adults, 2 children (one infant) and a dog and after a long journey, what did we find? A note on the door saying that the hotel was closed for lack of staff. We understand that this is possible but they did not send us on any message at all and we had to find another hotel straight away. This is terrible customer service and we most definitely will not come back.

We are used to quite a high degree of care and efficiency in the many Ibis hotels we have stayed at so far, but in the Avallon Ibis the wonderful personnel took it to a new high .. help with keeping our food cool, a good cart available for carting our wine boxes to our room, everyting neat and clean, good breakfasts and we had dinner twice, as we thought the chef was turning out well cooked lovely meals. As usual we could also enjoy some very good local wines.... Thank you to Margaux, Jenny, and at least 2 other ladies who made our a stay a happy and easy one and a special thabk you for the chef !

Probably one of the most difficult hotels to find. The address, title and location are all unhelpful. I dont have a satnav perhaps if I did it would not take so long. Having arrived ( three requests from the public later) it is amost pleasant hotel with good food and clean rooms.

The hotel is located in the middle of nowhere, between fields of cows and sheep. It’s a calm and pleasant hotel with friendly staff. It’s a great place to bring your dog since there are fields all around. There’s nothing to see or do within walking distance.

I stopped here on Saturday 18 July - it is an unprepossessing hotel at first glance - just off of the A6 motorway - but set in fields on a country road that will take you to Avallon. I wasn't expecting much and knowing I'd be arriving late had telephoned ahead to say I'd be arriving around mid-night. A reassuring woman told me that the hotel was open 24 hours so not to worry. When I arrived at about 11pm - I was given the warmest welcome by the gentleman on reception. He apologised if I'd been kept waiting. Actually I had not - I rang the bell and he was there very quickly. He also offered me a welcome glass of wine - which after a long drive from Marseille, was really appreciated. Although I am an Accor member and this is part of the loyalty package - many Accor hotels forget to do this. This Ibis did not. I was so surprised by the warmth of the welcome, that I did something I rarely do - I actually wrote to the hotel to give them positive feedback. The hotel itself is set away from the road in the countryside very close to the A6. It is also about ten minutes's drive from Avallon which is a very picturesque town. I had a room on the ground floor which looked out onto fields. Lovely sleep and I awoke to the sound of lambs bleating. The breakfast was to a high standard and served fastidiuosly given the Covid-19 situation. Great staff on duty at breakfast too. I noticed a very high level of interpersonal skills at this hotel which I think is worth commenting on. In particular a number of guests were quite testy on the morning of the 19th for no other reason than due to Covid-19 there was less choice of seats in the breakfast room. I observed large amounts of tack and diplomacy from the manager on duty. Never been before there but very impressed. You can also have dinner outside the hotel looking out to the fields. I do not often write this much but feel these staff are an exceptional team and great ambassadors for the hospitality industry in general and Accor in particular. I'm so impressed in fact; that I am going back to stay when I return from London to Marseille on the night of the 24th July! If you are travelling in an electric car, as I was, it will be good to know that there is a free charging station less than 10km distant in Avallon just where the Rue Tour du Magasin turns off the Rue de Lyon.