Novotel Paris Lyon İstasyonu 4 yıldız

Avis müşterileri puanı (ALL Puanlama) 4.6/5 4.177 görüş

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Novotel Paris Lyon İstasyonu - Image 2
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Açıklama

Otel ekstraları

  • Kapalı yüzme havuzu ve fitness center 7:00 ile 23:00 arasında açıktır.

  • Akdeniz esintilerine sahip Olicéa bar ve restoran

  • Paris'te en fazla 4 kişilik geniş odalar

  • Marais, Bastille ve Accor Arena'ya yakındır

  • 14 numaralı metro hattı ile Orly'ye ve RER A ile Disneyland'a doğrudan bağlantılar

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Otelin konumu

Novotel Paris Lyon İstasyonu

2 rue Hector Malot
75012 PARIS
Fransa

GPS:48.84538, 2.375301

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Otel servisi

Otele giriş başlangıç saati: - Otelden çıkış bitiş saati:

Otel içi
  • Yüzme havuzu
  • Araba parkı
  • Evcil hayvan kabul ediliyor
  • Restoran
  • Tekerlekli sandalye ile girişe uygun
  • Fitness merkezi
  • Wi-Fi
  • Klima
  • Kahvaltı
  • Bar
  • Toplantı odaları
  • %100 Sigara İçilmeyen Otel
  • Oda servisi

GOURMET BAR

Olicéa restoranın Provençal atmosferinde cömert yemekler ve güneşin lezzetini taşıyan mezelerin tadını çıkarın. Yerel ve sezonluk ürünlerle hazırlanan Akdeniz yemekleri yapıyoruz.

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Konuk değerlendirmelerimiz

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Otelimizde konaklayan konuklarımızdan %100 onaylı yorumlar

Daha fazla bilgi edinin

ALL Puanlama  4.6/5  4.177 görüş

TripAdvisor Derecesi  4.0/5  3.854 görüş

2023 mükemmeliyet sertifikası

Disaster experience with very poor people

Tripadvisor puanı 1.0/5

Thomas G TripAdvisor onaylı yorum

I would think twice before booking at this hotel. And especially do not rely on their payments system. I booked 5 nights in Paris in December 2024. I booked on the website and payment was confirmed. I received a booking reference via email. Novotel then cancelled my booking, saying there was a payment problem, and never informed me. So 5 days before my trip, I contacted them to check everything was OK and they told me my reservation was cancelled. The staff and the manager did not lift a finger to help me. So I had to find somewhere else at the last minute. Very bad experience.

Dear Tom, We have read your 2 reviews on different platforms. You intiated your pre-paid booking through the website 3 weeks ago. The transaction failed which means there was a problem with your card and we did not receive the payment. In that case the booking is automatically cancelled as the paiment can not be done. Following that event you received an automatic mail informing you about the cancellation of your booking. Four days before your arrival, you contact us to validate your booking. Our team informs you about the cancellation and you mention not receiving a mail. Two days ago you contact our team again and we offer you to do the payment again keeping the initial price. You refuse saying you already have booked another hotel. You can not say our team "did not lift a finger" as we offer you to re-do the payment for the same booking. Thank you very much. Have a lovely day. Léa - Community & Quality Manager Novotel Paris Gare de Lyon

Perfect location

Tripadvisor puanı 5.0/5

Steve B TripAdvisor onaylı yorum

We were in Paris for 3 nights and needed a room near Gare de Lyon, so this was an obvious choice. The room itself was fine, we slept well, staff were helpful. The location was just what we needed-right by the metro and TGV station, plenty of restaurants and shops nearby. It's Paris so it's not cheap, but we'd stay here again.

Dear StevebG, What a delight to read your lovely review ! We are happy to know you appreciated your stay in our hotel and your confortable room. Indeed we are located in a lovely nighbourhood with many shops, and lovely sites to visit such as the Coulée verte (Park), Pont des Arts, Opéra Bastille ... We can not wait for you to come back. Have a lovely day. Léa - Community & Quality Manager

Odanın genişliği iyiydi, ama banyo yaparken su gölleniyordu, gideri tıkalıydı. Kahvaltı mekanı, bu kadar çok odalı bir otel için çok dardı, kahvaltıya girebilmek için sıra beklemek gerekiyordu, bu da sıkıntı yaratıyordu.

Avis müşterileri puanı 2.5/5

N.b. İş - ALL için doğrulanmış yorumlar

Odanın genişliği iyiydi, ama banyo yaparken su gölleniyordu, gideri tıkalıydı. Kahvaltı mekanı, bu kadar çok odalı bir otel için çok dardı, kahvaltıya girebilmek için sıra beklemek gerekiyordu, bu da sıkıntı yaratıyordu.

Dear N. B. Please forgive me as I do not speak Turkis, I chose to answer you in English. We are sincerely sorry you had a problem with the water drain. It is been notified to our maintenance team who will fix it. Regarding the queue at breakfast, indeed, it can happen that you have to a bit at certain times as most of our guest arrive at the same time. We apologize for the inconvenience. We do hope you will give another chance to uour establishment. We wish you a lovely day, Léa - Community & Quality Manager

Horrible staff horrible hotel

Tripadvisor puanı 1.0/5

Rana B TripAdvisor onaylı yorum

Worst hotel experience, don't recommend for anyone to stay in that hotel. The room was dirty, tight and smell bad, cleaning services are horrible. They don't change beddings. Unprofessional rude staff. We had an incident there, the cleaner came into our room and scatter all the garbage around just to get extra charges for cleaning, so whoever want to stay there make sure you take photo for your room before you leave it. All in all, very bad experience maybe the only good thing about this hotel is its location next to the train station.

Dear Ranab562, I am really surprised by your comment. The event you describe is unlikely to happen. Our cleaning team does not scatter garbage around the rooms for fun or to had a small extra charges. Furthermore, for the stay above 2 days, our team changes the beddings at least every two days. If you have any kind of cleaning problem during your stay the best is to reach out to reception directly. I wish you a lovely day. Léa - Community & Quality Manager

Meets the mark nicely

Tripadvisor puanı 5.0/5

dkeith TripAdvisor onaylı yorum

Stayed here as a stopover on a long rail journey. Did a bit of advance research on how to get there from the train station and glad I did as no signage, that I could see, inside the station. However exited Hall 2 at Place Henri Frenay then turned left and walked for 90 seconds to the hotel entrance . Hotel common areas and the room were quite nice and the restaurant was fine for supper and breakfast. Only drawback was at the restaurant for breakfast where , except for someone checking your room number for those with breakfast included in their rate, there was no greeter for seating, coffee arrangement etc. However a minor point as this was a comfortable inn that did the job quite nicely.

Dear dkeith, We thank you for taking your time to share your feedback with us. Unfortunatly, we are not allowed to put any sign in the train station to indicate our location. We are glad you found our establishment quite easily. Usually we have someone at breakfast who welcome you and accompany you to your seat. I have notified our Restaurant Manager about your review. We do hope that overall you enjoyed your stay with us. We wish you a lovely day. Léa - Community & Quality Manager

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