Mercure Hotel Hamburg am Volkspark 4 yıldız

Avis müşterileri puanı (ALL Puanlama) 4.3/5 1.198 görüş

En iyi fiyat
garantisi
Mercure Hotel Hamburg am Volkspark - Image 1
Mercure Hotel Hamburg am Volkspark - Image 2
Mercure Hotel Hamburg am Volkspark - Image 3
Mercure Hotel Hamburg am Volkspark - Image 4
Albert Einstein Ring 2, 22761 HAMBURG, Almanya

Açıklama

Otel ekstraları

  • Volksparkstadion (HSV) ve BARCLAYS Arena'dan 25 dakikalık yürüme mesafesinde

  • 16 yaşın altında 1 çocuk ebeveynlerinin odasında ücretsiz kalabilir.

  • Otoparkta günlük 13 EUR ücretli otopark, sınırlı müsaitlik/EV şarj noktaları 100 m uzakta.

  • Volkspark'ta, VAF spor tesisinde veya şehir bisikleti kiralama hizmetiyle rahatlayın

  • 2 ve 3 numaralı otobüs hatları otelin hemen önünde durur

Konaklama olanaklarımız

Otelin konumu

Mercure Hotel Hamburg am Volkspark

Albert Einstein Ring 2
22761 HAMBURG
Almanya

GPS:53.574836, 9.889451

Telefon
Faks +49 40 89952333

Erişim ve ulaşım

Otel servisi

Otele giriş başlangıç saati: - Otelden çıkış bitiş saati:

Otel içi
  • Araba parkı
  • Evcil hayvanlara izin verilmez
  • Restoran
  • Tekerlekli sandalye ile girişe uygun
  • Wi-Fi
  • Klima
  • Kahvaltı
  • Bar
  • Toplantı odaları
  • %100 Sigara İçilmeyen Otel
  • Oda servisi
Otele yakın
  • Araba parkı

Konuk değerlendirmelerimiz

Konuk değerlendirmelerimiz

Otelimizde konaklayan konuklarımızdan %100 onaylı yorumlar

Daha fazla bilgi edinin

ALL Puanlama  4.3/5  1.198 görüş

TripAdvisor Derecesi  4.0/5  883 görüş

Staff

Avis müşterileri puanı 0.5/5

Ali M. Tek başına seyahat edenler - ALL için doğrulanmış yorumlar

Kesinlikle önermiyorum, en pahalı odayı ön ödemeli rezervasyonunu yaptırmıştım fakat tarihler yanlıştı. Aradığımda iptal edilmez ve değişiklik yaparsamsın dediler çok ısrar edince bana maç olduğu için suit oda kiralamama rağmen normal oda +40€ istediler bir 1 için oysa ben iki gün kahvaltı için de ön ödeme yapmıştım. Mecbur kaldığım için kabul etim. Oraya gidince de normal odayı verdiler ve iki gün kalabileceğime ve benden fazla para istemediklerini beyan ettiler fakat yine normal oda ve bir gün kalabildim yine ve herhangi bir iade alamadım.

Sayın Ali M., Mercure Hotel Hamburg Volkspark'ta konakladığınız ve yorumunuz için teşekkür ederiz. Bizimle iptal edilemez bir fiyattan bir süit rezervasyonu yaptınız, ne yazık ki tarihte bir hata yaptınız ve Haziran yerine Ağustos için rezervasyon yaptınız. Bir iyi niyet göstergesi olarak odanızı yeniden rezerve ettik, evet artık size bir süit sunamadık, ancak bunu size telefonda önceden söyledik Ve bu senin için iyiydi. Hamburg'da Türkiye Avrupa Şampiyonası maçıydı ve tamamen doluyduk. Avrupa Şampiyonası'ndaki oda fiyatları çok daha yüksek olmasına rağmen, onları hiçbir ekstra ücret ödemeden yeniden rezerve ettik. Umarız eve iyi bir yolculuk geçirmişsinizdir. Saygılarımızla, Cornelia Spiller Gastgeberin

A great stay at Mercure Hotel

Tripadvisor puanı 5.0/5

Miloš Đ TripAdvisor onaylı yorum

First of all, I was surprised that it for free for my 13 year-old-son. It is not in the city center and not close to the metro, but there is an express bus number X3 and another one is just 3 that can take you right to the center in 15 to 20 minutes. The hotel is great, breakfast is great. The staff was so nice and helpful. The hotel and the room are so clean. Everything looks so new. The pillows were too soft but we found another one in the drawer. We stayed only two nights but there was nothing we could complain about. Hamburg is a beautiful city, too. The weather was sunny for 3 days and maybe that is a reason we simply loved everything about the trip. Would definitely come to this hotel again.

Dear fun2and2travel, thank you very much for your comments on your stay at the Mercure Hotel Hamburg am Volkspark. We are very happy about your words of praise. Of course, we will be happy to pass on your positive appreciations to our team. Your satisfaction is the best reward for our employees, who work day after day to provide you with an impeccable service. My team and I look forward to welcoming you back on your next trip to Hamburg.

Should have been 5 out of 5, 3 out of 5....

Tripadvisor puanı 3.0/5

TamMc92 Aileler - TripAdvisor onaylı yorum

I came over to Germany with my 10 year old Son for the Hamburg match and to do some other activities during our 3 night stay. The hotel was very clean, the staff outwith the bar were also very pleasant and couldn't help enough which was very professional to see. The food selection was very good and we thoroughly enjoyed our breakfast there before heading off out to explore. 5 out of 5 until we asked to watch some German football in the bar... I asked the man at the bar if he could switch a match on as I noticed they were advertising Sky Sports games and Bundesliga 1 and Bundesliga 2 matches. I was ABRUPTLY told NO. I was pretty confused ( also due to the language barrier) but I then asked for another game and was told NO and that I was to go and speak to the service desk. I want to make it clear he absolutely understood that I was asking for the football! The man whom I spoke to was very helpful throughout our stay and solved the issue. The bar was empty when I asked but the football couldn't have been put on quick enough when other residents ( I'm assuming, German) where in the bar. This is why I have gave the 3.5 star rating which was a shame. It really did ruin part of our experience as I felt we weren't made to feel that welcome after this incident.

Dear TamMo, Thank you very much for taking the time to write to us after your stay at the Mercure Hotel Hamburg am Volkspark and deeply regret that the services provided did not meet your expectations. For the inconvenience caused, we kindly ask you to I apologize. The hotels of the Mercure brand make every effort to offer you the best quality of service during each of your stays. Your opinion is therefore of great interest to us. Rest assured that we have taken steps to prevent such occurrences in the future. Thank you again for your comments. We hope to regain your trust during one of your next nights and look forward to welcoming you back soon.Best regards Your host Cornelia Spiller

nice place with excellent food

Tripadvisor puanı 5.0/5

Sarah E İş - TripAdvisor onaylı yorum

The hotel was quiet and clean, the staff was polite. But the breakfast buffet was suburb and the bar menu was quite good. It is a short walk to DESY. There are not many restaurants nearby, but as I said the hotel food was much better than average. It seemed to have many guests even this last week of November.

Hello Sarah, thank you very much for your stay in our hotel, we are pleased that our team was able to make your stay with us a pleasant one. Our kitchen team will be delighted to hear your compliments about the food. Maybe we can be your host again when you are in Hamburg again - we would be very happy. Greetings from Hamburg - Cornelia Spiller Manager

Not really a 4-star hotel

Tripadvisor puanı 3.0/5

WorldExplorer_1111 İş - TripAdvisor onaylı yorum

The quality of the hotel does not represent a 4-star hotel. The bathroom was kind of dirty. Same issue with curtains. The doors from the room were damaged and unrepaired. I could spot a bunch of small low-cost unprofessional "bricolage" repairs in various places of the bathroom. A side board mounted above the bathtube was leaking when using a shower. The ventilation in the bathroom did not work and it was not posible to open the window completely, which resulted in dense air both in the bathroom and in the room. But the breakfast was good and internet worked quite well.

Dear WorldDiscoverer_1111, thank you for taking the time to write to us after your stay at our hotel, and we deeply regret that the services offered did not meet your expectations. We sincerely apologize for the inconvenience caused. MERCURE brand hotels do their utmost to provide you with the best quality of service during each of your stays. Therefore, your opinion is of the utmost interest to us. Moreover, we can assure you that we will take the necessary measures to improve the quality of the above-mentioned services in a sustainable way. We are glad that you enjoyed our delicious breakfast so much and that we could give you a good start into the day. Thank you again for your comment. We hope to regain your trust at one of your next overnight stays and look forward to welcoming you back soon. With kind regards Your hostess Cornelia Spiller Hotel Director

ile iş birliği içinde TripAdvisor

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Hizmet sağlayıcı Trustyou

Yakınlardaki diğer tesislerimiz

Hamburg şehrindeki tüm otellerimiz

Başlangıç fiyatı, ilgili yaklaşık fiyatlı oda kategorisinde 1 kişi için 1 gece, ek hizmetler hariç, kahvaltı hariç. Sonraki 20 gün içindeki bir gecelik konaklama için https://all.accor.com/ sitesinde söz konusu konaklama için o gün belirtilen, tüm vergiler dahil (Bazı vergilerin, yürürlükteki yerel mevzuata bağlı olarak otele varıldığında ödenmesi gerekebilir (örneğin konaklama vergisi).) en düşük genel fiyata karşılık gelir. Döneme ve doluluk durumuna göre değişiklik gösterebilir. Fiyat sadece rezervasyon anında garanti edilmektedir. Tüm rezervasyonlar (yurtdışı) otelin bulunduğu ülkenin para biriminde ödenmelidir. Yalnızca rezervasyon sırasında onaylanan ve otelin bulunduğu ülkenin para birimindeki tutar garanti edilir. Kendi para biriminizdeki tahmini bir karşılık size gösterilebilir, ancak bu sözleşme vasfı taşımaz. Ödeme anında bankanız sizden bankacılık ücretleri veya döviz dönüştürme masraflarını tahsil edebilir.