Novotel Sydney Brighton Beach

Avis-klantbeoordeling (ALL beoordeling) 4.3/5 1.003 beoordelingen

Beste prijs
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Novotel Sydney Brighton Beach - Image 1
Novotel Sydney Brighton Beach - Image 2
Novotel Sydney Brighton Beach - Image 3
Novotel Sydney Brighton Beach - Image 4
Cnr Grand Pde and Princess St, 2216 SYDNEY, Australië

Omschrijving

Extras van het hotel

  • Al onze ruime kamers hebben een balkon

  • De meeste kamers bieden prachtig uitzicht op het strand

  • Het onlangs geopende restaurant biedt een ongelooflijk ontbijtbuffet

  • Groot aantal Suites met bad en prachtig uitzicht op de baai

  • Centrale locatie op slechts 14 km van CBD van Sydney en 10 min rijden naar de luchthaven

Onze accommodaties

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Hotel locatie

Novotel Sydney Brighton Beach

Cnr Grand Pde and Princess St
2216 SYDNEY
Australië

Gps:-33.960121, 151.156433

Telefoon
Fax +61 2 9556 5119

Toegang en transport

Hoteldiensten

Inchecken vanaf - Uitchecken tot

Op het terrein
  • Zwembad
  • Parking
  • Huisdieren niet toegestaan
  • Rolstoeltoegankelijk
  • Fitnessruimte
  • Wifi
  • Airconditioning
  • Ontbijt
  • Bar
  • Vergaderzalen
  • 100% niet-roken accommodatie
  • Roomservice

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Meer informatie

ALL beoordeling  4.3/5  1.003 beoordelingen

TripAdvisor score  3.6/5  2.400 beoordelingen

A nightmare whitout windows

Tripadvisor-waardering 1.0/5

Cristian F Gecertificeerde beoordeling door TripAdvisor

The worst experience in a hotel of the Accor group. We booked a family room for 4 people and got a room without windows!!! And a room directly connected to two ventilation shafts that were in operation around the clock and caused incredible noise. we asked 3 times to change the rooms, and at some point we were referred to the duty manager, who informed us that the hotel was fully booked, even though the reservation system on the hotel site had rooms available in all categories I kept insisting on changing the room and at some point he offered us an even worse rooms without windows therefore without noise, assuming we would be charged 60 Aus dollars per room because of cleanig our rooms Because of this experience, I would recommend that the hotel manager/owner urgently train his employees or urgently rethink the house policy and I recommend that travelers do not book this hotel, there are enough alternatives in the area I find such behavior towards guests a scandal for a Novotel Standard P.S. No hotel description mentions that the hotel has rooms without windows!!! a shame !!!

Dear Cristian, Thank you for sharing your feedback. I sincerely apologize for the issues you encountered during your stay. I understand your frustration regarding the room assignment, and I’m sorry that the experience did not meet your expectations. As mentioned by the duty Manager, unfortunately, we did not have any family rooms available at the time of your stay, and the only option was the Deluxe Family Room without a window. We do mention in our website information that this room type may not have a view, and we sincerely regret that it didn’t meet your needs. The rooms that you saw available online were twin rooms and are much smaller in size and is considered a down grade of the room that you had originally reserved. I’m truly sorry that your experience with our Duty Manager and the room change process was not handled to your satisfaction. We strive to provide exceptional service, and I will be reviewing this matter internally to ensure our team handles such requests with more care and professionalism moving forward. We greatly value our guests, and I can assure you that we take your feedback seriously to improve our service. Warm regards, Sophie Fontana Guest Experience Manager

Overnight stay

Tripadvisor-waardering 4.0/5

SaleenXTRM Stellen - Gecertificeerde beoordeling door TripAdvisor

Stayed for the night only, prior to a flight out. It was not our first choice as we were hoping to get a closer airport hotel. We didn’t start booking until about 7.30pm (unexpected delay) and it was hopeless. Web sites saying they have availability and when they obtain uour your details……..no rooms! We couldn’t even ring hotels; just no answer. Hmm, data collection sites. First observation is to book with Expedia or bookings.com. Not only could we get a room at the Novotel (bookings.com) but reception was open, they were taking phone calls and checking in walk-ins. It’s a full service hotel. 🥳. Sounds silly to celebrate what we once thought was the norm. The hotel rooms are classic 4 star and in part getting a little tired (bathrooms) but everything works, plenty of hot water, good airconditioning, lovely beds and we had about 4 different thickness pillows to choose from. Not sure if they meant it or because we ended up with two king beds. The fact that w got a booking at a late stage and they are a full service hotel has to get 4 stars. Makes me feel sick to say that but the world is becoming impersonal and AI driven. Sad 🥲

Dear Saleen, Thank you for sharing your experience with us. We're glad that we were able to accommodate you at the last minute and that our team provided the full-service experience you were looking for. We understand the frustration of booking challenges, and we’re pleased that we could offer a seamless check-in process when you arrived. We also appreciate your feedback on the room. While we are constantly working to maintain and improve our facilities, we’re glad to hear that the amenities provided a comfortable stay. Your comments about the changing nature of the hospitality industry are truly noted, and we strive to remain personal and service-oriented despite the growing reliance on technology. We hope to welcome you back for another stay, and thank you again for your thoughtful feedback. Best regards, Sophie Fontana Guest Experience Manager Novotel Sydney Brighton Beach

Very very poor

Tripadvisor-waardering 1.0/5

FarAway28124816362 Gecertificeerde beoordeling door TripAdvisor

What a dump. If this is after the new renovation I’d hate to have seen it before. Paint peeling off the walls, old and stained furniture, most of the gym equipment with “out of order” signs, theres a suffocating smell of perfume throughout the hotel, staff are rude and poorly trained and management are no better. I could go on. This is an embarrassment for the Novotel brand who should be concerned not only about the condition of the hotel but more importantly about the way the management behave which is disgraceful and not at all what I’d expect from an international hotel brand. There are many better hotels in Sydney which are better located for far less money. For those unfamiliar with Sydney this is one of the less desirable beach locations so for anyone visiting Sydney for the first time looking for beachside hotel this isn’t the ideal location. It’s very close the the airport so there’s noise and pollution from the proximity to a major international airport and the bay backs onto Sydney’s main commercial port. If you’re okay with scruffy decor, rude staff, in a substandard location then go ahead but otherwise I’d strongly suggest looking elsewhere

Dear Jay, We sincerely apologize that your stay did not meet our mutual expectations. Regrettably, the situation regarding your stay is now under prolonged investigation, and as such, we are unable to discuss it further. Please know that the safety of our guests and staff is always a top priority. Kind regards, Novotel Sydney Brighton Beach Team

Vacanza

Tripadvisor-waardering 5.0/5

vagabonda57 Stellen - Gecertificeerde beoordeling door TripAdvisor

Nel complesso ci siamo trovati bene La camera era spaziosa e il bagno anche Mi ha lasciato un po' perplessa la pulizia Che l'ho trovata un po' carente

Dear Vagabonda57, Thank you for taking the time to tell us about your recent experience at Novotel Sydney Brighton Beach. We are delighted that you had a positive experience during your stay with us. We appreciate the compliments regarding our spacious rooms and the comforts that accompany it. Our team take pride in our hotel to ensure that our guests have a wonderful experience. Please do accept my sincerest apologies pertaining to the standard of cleanliness. Would you be kind enough to contact me to provide further information so I may follow up with our Housekeeping Manager? We thank you for choosing to stay with us at Novotel Sydney Brighton Beach and we look forward in welcoming you back in the near future. Kind regards, Sophie Fontana Guest Experience Manager Novotel Sydney Brighton Beach sophie.fontana@accor.com

Travaux bruyants non signalés HOTEL VÉTUSTE

Tripadvisor-waardering 1.0/5

tibsl Stellen - Gecertificeerde beoordeling door TripAdvisor

Indigne du groupe ACCOR. Même pas un ibis. Vous réservez une chambre pour 8 heures et vous payez pour cela à notre arrivée 13 heures la chambre n'est pas prête. Nous insistons mais voilà que la catégorie supérieure spa n'est pas disponible. On nous propose un upgrade sans spa, nous finissons dans une chambre spa standard non rénovée. Le temps c'est arrêté en 1976, les commandes de la climatisation dont d'un autre siècle, mobilier en triste état. Le balcon vue mer est d'une saleté sans nom et il faut exiger que quelqu'un vienne le nettoyer en expliquant qu'il y a 200 chambres. La vue mer donne sur le chantier de la piscine et il faut souffrir le bruit du chantier. Évidemment piscine et jacuzzi sont inaccessibles, sans avoir averti le client auparavant. Tâches suspectes aux murs plafonds et sol. Je passerai sous silence les toilettes tellement petite qu'il faut les utiliser la porte ouverte, ou les moisissures dans les joints ou le bouchon du spa. Membre du programme de fidélité nous avons la chance d'avoir un verre d'accueil, mais le bar est fermé, le room service n'est pas joignable au téléphone. Et pour finir on vous amene deux coupes recouverte de film plastique qui ne seront pas retiré par le personnel.Bref payer ce prix pour cela est purement scandaleux.

Dear Tibsl, I hope this response finds you well. Thank you kindly for taking the time to tell us about your experience at the Novotel Brighton Beach. We are extremely disappointed to hear that you were underwhelmed by your stay. Please know that we are ever striving to improve the experience of our guests, and are committed to providing them with the highest quality services and facilities. We consider maintaining said services and facilities and the overall standard of operations here at Novotel Brighton beach of the upmost importance. That said we sincerely regret that you feel we fell short in some areas. We are truly apologetic for the temporary closure of the facilities. As you have kindly mentioned we are in the midst of some truly exciting changes in our hotel, as part of our commitment to enhancing our property and services we are currently undergoing renovations and all levels are yet to be completed. Full disclosure of renovations are available on our websites. Your comments are important to the success of our organization, as we rely on you, our guest, to tell us how we are doing and how we can better meet your needs. Please be assured that your feedback will be passed on to our Management team are addressing the concerns cited. Would you be kind enough to reach out to me so I can further assist? We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. I look forward to speaking with you. Kind Regards Sophie Fontana Guest Experience Manager Novotel Sydney Brighton Beach H1656-gr@accor.com

In samenwerking met TripAdvisor

Andere internetgebruikers beoordelen ons hotel

  • 559 beoordelingen 8.9/10 Locatie
  • 1.031 beoordelingen 7.7/10 Kamer
  • 809 beoordelingen 7.7/10 Service
  • 12 beoordelingen 5.6/10 Wifi
  • 409 beoordelingen 6.5/10 Voorzieningen
  • 290 beoordelingen 5.9/10 Netheid
  • 246 beoordelingen 6.9/10 Zwembad
  • 214 beoordelingen 7.3/10 Ontbijt

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Prijs vanaf, voor 1 nacht voor 1 persoon in de betreffende slaapkamerprijscategorie, exclusief aanvullende services, exclusief ontbijt. Het komt overeen met de laagste openbare prijs inclusief alle belastingen (Sommige belastingen kunnen worden betaald bij aankomst in het hotel (bijvoorbeeld toeristenbelasting) volgens de lokale regelgeving.) voor de betreffende accommodatie die op die dag op de website https://all.accor.com/ te vinden is, voor een verblijf van een nacht in de volgende 20 dagen. Variabel afhankelijk van de periode en beschikbaarheid. De prijs wordt pas gegarandeerd op het moment van de reservering. Alle reserveringen (in het buitenland) zijn betaalbaar in de valuta van het land waar het hotel zich bevindt. Alleen het bedrag, dat bij de reservering is bevestigd in de valuta van het land waar het hotel zich bevindt, is gegarandeerd. Er kan een schatting van de omrekening in uw valuta worden verstrekt, maar dit is niet contractueel. Op het moment van betaling kan uw bank u bankkosten en/of wisselkoerskosten in rekening brengen.