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お客さまの声 (確認済みレビュー アコーホテルズ) 4.3/5 987 件のレビュー

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Cnr Grand Pde and Princess St, シドニー, オーストラリア, 2216 シドニー, オーストラリア

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ホテルのその他の情報

  • 広々とした客室はすべてバルコニー付き

  • 大半の客室から美しいビーチを一望

  • 新しくオープンしたレストランで美味しい朝食ビュッフェを提供

  • バスタブ付きで湾を一望できるスイートルームが多数

  • シドニーの中心部までわずか 14 km、空港までは車で 10 分という便利な立地

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ホテル所在地

ノボテルブライトンビーチ

Cnr Grand Pde and Princess St, シドニー, オーストラリア
2216 シドニー
オーストラリア

GPS:-33.960121, 151.156433

電話番号
ファックス +61 2 9556 5119

アクセスと交通機関

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敷地内
  • プール
  • 駐車場
  • ペット不可
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

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実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.3/5  987 件のレビュー

トリップアドバイザーの評価  3.6/5  2,400 件のレビュー

A nightmare whitout windows

トリップアドバイザーの評価 1.0/5

Cristian F トリップアドバイザー認証口コミ

The worst experience in a hotel of the Accor group. We booked a family room for 4 people and got a room without windows!!! And a room directly connected to two ventilation shafts that were in operation around the clock and caused incredible noise. we asked 3 times to change the rooms, and at some point we were referred to the duty manager, who informed us that the hotel was fully booked, even though the reservation system on the hotel site had rooms available in all categories I kept insisting on changing the room and at some point he offered us an even worse rooms without windows therefore without noise, assuming we would be charged 60 Aus dollars per room because of cleanig our rooms Because of this experience, I would recommend that the hotel manager/owner urgently train his employees or urgently rethink the house policy and I recommend that travelers do not book this hotel, there are enough alternatives in the area I find such behavior towards guests a scandal for a Novotel Standard P.S. No hotel description mentions that the hotel has rooms without windows!!! a shame !!!

Dear Cristian, Thank you for sharing your feedback. I sincerely apologize for the issues you encountered during your stay. I understand your frustration regarding the room assignment, and I’m sorry that the experience did not meet your expectations. As mentioned by the duty Manager, unfortunately, we did not have any family rooms available at the time of your stay, and the only option was the Deluxe Family Room without a window. We do mention in our website information that this room type may not have a view, and we sincerely regret that it didn’t meet your needs. The rooms that you saw available online were twin rooms and are much smaller in size and is considered a down grade of the room that you had originally reserved. I’m truly sorry that your experience with our Duty Manager and the room change process was not handled to your satisfaction. We strive to provide exceptional service, and I will be reviewing this matter internally to ensure our team handles such requests with more care and professionalism moving forward. We greatly value our guests, and I can assure you that we take your feedback seriously to improve our service. Warm regards, Sophie Fontana Guest Experience Manager

Overnight stay

トリップアドバイザーの評価 4.0/5

SaleenXTRM Couples - トリップアドバイザー認証口コミ

Stayed for the night only, prior to a flight out. It was not our first choice as we were hoping to get a closer airport hotel. We didn’t start booking until about 7.30pm (unexpected delay) and it was hopeless. Web sites saying they have availability and when they obtain uour your details……..no rooms! We couldn’t even ring hotels; just no answer. Hmm, data collection sites. First observation is to book with Expedia or bookings.com. Not only could we get a room at the Novotel (bookings.com) but reception was open, they were taking phone calls and checking in walk-ins. It’s a full service hotel. 🥳. Sounds silly to celebrate what we once thought was the norm. The hotel rooms are classic 4 star and in part getting a little tired (bathrooms) but everything works, plenty of hot water, good airconditioning, lovely beds and we had about 4 different thickness pillows to choose from. Not sure if they meant it or because we ended up with two king beds. The fact that w got a booking at a late stage and they are a full service hotel has to get 4 stars. Makes me feel sick to say that but the world is becoming impersonal and AI driven. Sad 🥲

Dear Saleen, Thank you for sharing your experience with us. We're glad that we were able to accommodate you at the last minute and that our team provided the full-service experience you were looking for. We understand the frustration of booking challenges, and we’re pleased that we could offer a seamless check-in process when you arrived. We also appreciate your feedback on the room. While we are constantly working to maintain and improve our facilities, we’re glad to hear that the amenities provided a comfortable stay. Your comments about the changing nature of the hospitality industry are truly noted, and we strive to remain personal and service-oriented despite the growing reliance on technology. We hope to welcome you back for another stay, and thank you again for your thoughtful feedback. Best regards, Sophie Fontana Guest Experience Manager Novotel Sydney Brighton Beach

Very very poor

トリップアドバイザーの評価 1.0/5

FarAway28124816362 トリップアドバイザー認証口コミ

What a dump. If this is after the new renovation I’d hate to have seen it before. Paint peeling off the walls, old and stained furniture, most of the gym equipment with “out of order” signs, theres a suffocating smell of perfume throughout the hotel, staff are rude and poorly trained and management are no better. I could go on. This is an embarrassment for the Novotel brand who should be concerned not only about the condition of the hotel but more importantly about the way the management behave which is disgraceful and not at all what I’d expect from an international hotel brand. There are many better hotels in Sydney which are better located for far less money. For those unfamiliar with Sydney this is one of the less desirable beach locations so for anyone visiting Sydney for the first time looking for beachside hotel this isn’t the ideal location. It’s very close the the airport so there’s noise and pollution from the proximity to a major international airport and the bay backs onto Sydney’s main commercial port. If you’re okay with scruffy decor, rude staff, in a substandard location then go ahead but otherwise I’d strongly suggest looking elsewhere

Dear Jay, We sincerely apologize that your stay did not meet our mutual expectations. Regrettably, the situation regarding your stay is now under prolonged investigation, and as such, we are unable to discuss it further. Please know that the safety of our guests and staff is always a top priority. Kind regards, Novotel Sydney Brighton Beach Team

Quite Good, but Not Exceptional

トリップアドバイザーの評価 3.0/5

aussiesseetheworld ビジネス - トリップアドバイザー認証口コミ

The highlight of this property is the pool area, which is kept very clean. Recently renovated, the public areas are ok but the hotel needs to find a way to manage large groups of airline staff who stand around upon arrival and departure and could be briefed onboard their crew bus rather than in the lobby of the hotel. Rooms are new, but simple things such as bathroom amenities are missing. The hotel's PC approach to single use items seems to have gone a bit far... they think it's ok for a guest to have to call housekeeping to request feminine hygiene disposal bags etc, but to our minds this is insensitive and fails the customer experience test. Rooms are neat, clean and spacious but a bit 'beige'. The only mirror in the room is in the bathroom and empty cupboards reveal a lack of spare pillows and blankets. There are lots of cafes and restaurants in the area, and there is a decent happy hour in the hotel bar in the late afternoon. At $45 pp, the hotel breakfast is overpriced for the relatively small buffet that is available, however the staff are pleasant and happy to engage with guests. This hotel is a reasonable option for those travelling to or from nearby Sydney airport (about $15 in an Uber) and want to be able to walk by Botany Bay to shake off jet lag, but if you're considering a transit hotel, you may get better value closer to the airport

Attention to detail missing in renovation

トリップアドバイザーの評価 4.0/5

Sonja W ビジネス - トリップアドバイザー認証口コミ

There is a lot to like about the newly renovated Novotel Brighton Beach. The staff in the Sands bar and restaurant where universally friendly, helpful and obliging. The bar menu was good and drinks delivers with a smile. Staff were also very well groomed and the grounds and maintenance team worked hard from very early in the morning to ensure that the spacious pool area was spotless. Night staff covering checking were pleasant and chatty, however day staff probably need to be a little more thorough when ensuring that billing is correct. The communal areas in the hotel were in great shape, however competing with large groups of airline staff for the attention of checkin staff and space in the lobby was interesting on two the mornings on which our group stayed. There is also no obvious Accor Plus recognition offered at checkin or check out. Room designs were a little ordinary. We stayed in three upgraded 'suite' rooms which had a small signed / lounge area and a bedroom. We were intrigued by the hotel's policy of charging extra for linen on the sofa bed in addition to the more expensive room charge fee. Gauging guests in this way is not cool. Surprisingly, the only mirror in the suite room was in the bathroom. Unlike other hotels, there were no spare blankets and no full length mirror in the wardrobe. (One wonders how all of those flight attendants were able to check that their uniforms were up to standard when they had no way to check their hemlines and stockings before they strutted out the door)

Dear Sonja, Thank you for sharing your detailed feedback. I’m pleased to hear you enjoyed the friendly service from our Sands bar and restaurant team, as well as the well-maintained pool area. We also appreciate your comments about the day staff and the check-in process, and I will address those areas for improvement to ensure a smoother experience for all guests in the future. I apologize for the inconvenience regarding the extra charge for the sofa bed linens and the lack of a full-length mirror in the suite rooms. Your suggestions are valuable, and we’ll review these aspects to enhance our guest experience moving forward. We appreciate your loyalty as an Accor Plus member and will certainly take your feedback into consideration for better recognition at check-in and check-out in the future. We hope to welcome you back soon, with the opportunity to provide an even better stay. Warm regards, Sophie Fontana Guest Experience Manager Novotel Sydney Brighton Beach

との提携 TripAdvisor

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料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。