マントラ シドニー エアポート 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.3/5 2,495 件のレビュー

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3 Ross Smith Avenue, 2020 マスコット, オーストラリア

説明

ホテルのその他の情報

  • 国内線ターミナルから800m、徒歩10分

  • 国際線ターミナルからわずか4km、シャトルサービス(1名様片道7AUD)をご利用いただけます

  • ホテルから、さえぎるもののない滑走路の眺めが楽しめます。

  • シドニーCBDまでタクシーで30分

  • ホテルの敷地内に駐車場があり、長期間の駐車も可能です。

当ホテルの客室

ホテル所在地

マントラ シドニー エアポート

3 Ross Smith Avenue
2020 マスコット
オーストラリア

GPS:-33.932831, 151.186755

電話番号
ファックス +61 2 8398 0730

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • ペット不可
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • 朝食
  • 全館禁煙

ON SITE RESTAURANT

Our inhouse restaurant offers a buffet breakfast, mid week lunch menu and a la carte dinner service. If your travel involves a later flight, there is also an all-day dining option outside of these times. Our bar is open from midday daily.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.3/5  2,495 件のレビュー

トリップアドバイザーの評価  3.9/5  610 件のレビュー

Nice location poor aircon

トリップアドバイザーの評価 1.0/5

Lee H ビジネス - トリップアドバイザー認証口コミ

Paid for airport view which was great to start with. However, the aircon was stuck on 27 degrees and no amount of effort to change it worked. Rang reception and asked if someone knew how to change it, but no so they said they would give us another room. Of course this was on the other side of the hotel. No refund was forthcoming for the extra amount to be on the airport side. Traffic noise was bad all night and the aircon was on 25 degrees and once again unable to be changed. Ended up turning it off as it was cooler than having it on. All in all a poor night’s sleep with no cares given when we mentioned it at reception in the morning.

Dear Lee, Thank you for taking the time to share your feedback with us. I'm truly sorry to hear that your recent stay did not meet your expectations, and I want to sincerely apologize for the discomfort and inconvenience you experienced. We understand how important a comfortable room temperature and a quiet environment are for a restful night’s sleep. It’s disappointing to hear that the air conditioning system in both rooms was not functioning properly and that our team was unable to resolve this during your stay. I will personally follow up with our maintenance team to ensure this issue is addressed immediately. I also regret that we were unable to offer a more suitable solution at the time, especially after your move from an airport-view room. While we do our best to ensure guests receive the room type, they’ve paid for, we understand your frustration at not receiving a refund or acknowledgment for this change. This will be reviewed internally so we can better support our guests in similar situations in the future. Lastly, I’m particularly sorry to hear that your concerns were not met with the level of care and attention they deserved during check-out. This is not the standard of service we strive to provide. Please know your comments have been taken seriously, and we are taking steps to ensure improvements are made. If you’re open to it, I would welcome the opportunity to discuss your experience further and personally assist with any future stay. We’d love a chance to provide the experience you were expecting. Kind regards, Shaheen Dipa Assistant Manager

好立地だが、レセプションの態度が良くない

お客さまの声 2.5/5

E.k 一人 - 確認済みレビュー すべて

立地は良くお部屋も泊まるだけなら悪くないが、有名なホテルなのに受付の女性の態度が悪すぎて驚いた。英語が完璧でないので翻訳機を使ってコミュニケーション取ろうとしたら、あからさまに嫌な顔をされて拒否された。彼女は夜シフトで疲れていたのだろうか。 "The location was good and the room was ok, but the attitude of the female receptionist at night was very bad." My mother wasn't confident in English at the time of check-in, so she tried to communicate using a translator, but she looked very displeased and refused. I was surprised that something like this could happen at such a famous hotel. Maybe I had high expectations.

Dear Shikiyo, We very much appreciate your feedback regarding your stay at Mantra on Sydney Airport. I am very disappointed to hear that you were not provided with the high standard of service we strive for during your time with us and for your encounter with my front desk staff. Please accept my apologies for the shortfalls you experienced, this is certainly not up to our usual standards. You can rest assured that this will be followed up with my team members to ensure that this can be rectified and to prevent its occurrence. Thank you again for sharing your experience and we hope to be able to welcome you back again. Kind Regards, Emil Baeckstroem Front Office Manager

Small room and very disappointing restaurant

トリップアドバイザーの評価 3.0/5

phildally57 Couples - トリップアドバイザー認証口コミ

Rooms small and restaurant well below expectation in Sydney. We booked close to airport as had early morning flight. Bed comfortable, but room just big enough for bed. Whilst the restaurant menu looked OK and was very busy, it has to have been the worst and therefore overpriced fish we have had the displeasure to consume. The flathead fillets looked like fish fingers and were very dry. Salad was very very basic. Out of all the airport hotels we have stayed at, it is the worst of the bunch. Would recommend eating somewhere else.

Dear Phil dally, Thank you for sharing your feedback following your recent stay with us. While I’m glad to hear you found the bed comfortable and appreciated the convenience of our location, I’m truly sorry that the rest of your experience fell short of expectations. We understand how important a relaxing and enjoyable meal is—especially when travelling—and I sincerely apologize that your dining experience did not reflect the quality we aim to deliver. Your comments regarding the fish dish and salad presentation have been shared with our Head Chef for immediate review and follow-up with the kitchen team. Regarding the room size, all of our rooms are indeed compact, as clearly displayed on our website with accurate descriptions and photos. We aim to be transparent about what guests can expect, especially given our location near the airport where space is at a premium. While they are designed to be efficient and comfortable for short stays. We genuinely appreciate your honest feedback—it helps us identify areas for improvement, and we take it seriously. I’m sorry we didn’t meet the standard you’ve experienced at other airport hotels, and I hope you’ll give us the opportunity to provide a much better experience in the future. Kind regards, Shaheen Dipa Assistant Manager

The worst hotel in Australia

トリップアドバイザーの評価 1.0/5

Joel R トリップアドバイザー認証口コミ

I would never have chosen this hotel willingly but was put up here when my flight was cancelled. Never again. The room was noisy, the beds were horrible, the wireless was spotty, the restaurant was overpriced with indifferent service and charged an exorbitant price for the worst piece of meat I have had in Australia. And the food credit they provided did not cover breakfast. This is hands down the worst experience I have had in Australia. I had a better time at a cinderblock roadhouse in the Nullarbor with just a bed and wastebasket in the room and an air conditioner that banged through the night. I would not let my dog stay here and will not be coming back here or to any other Accor properties.

Dear Gjoelr, Thank you for taking the time to share your experience, though I’m truly sorry to hear how disappointing your unexpected stay with us was. We completely understand how frustrating it can be to have travel plans disrupted and to find yourself in a hotel not of your choosing. That said, we’re deeply sorry that your time with us left such a negative impression—from the comfort of the room to the dining experience and Wi-Fi reliability. Your comments have been taken seriously and shared with the relevant teams, particularly in regard to noise, bedding quality, service in the restaurant, and the value of the food credit provided. We strive to offer a welcoming and comfortable experience for every guest, and it’s clear we fell short in your case. While it’s disappointing to hear this has affected your view of not just our hotel, but of Accor properties more broadly, we do appreciate your honesty. Feedback like yours helps us identify where improvements are most needed. If there's anything further, you'd like to share, or if you're open to discussing your experience in more detail, please don’t hesitate to reach out directly. We truly regret that your stay was so unsatisfactory and wish you better travel experiences ahead. Warm regards, Shaheen Dipa Assistant Manager

Bad experience at Mantra Sydney Airport

トリップアドバイザーの評価 1.0/5

genevieves935 トリップアドバイザー認証口コミ

I booked a studio king via Egencia, our company corporate travel, 2 months before the actual travel. The hotel put me and another colleague in a twin share. I went to reception and asked what I booked. I even showed them my booking and they said I booked twin share. It seems the staff at reception, their motto is the customer is wrong and we are right. I called Egencia to assist, they said to Egencia that they are fully booked and could not give me the room that I booked but when my colleague complained about his room being smelly, out of the blue they have a room that had the type of room that I booked. Who’s lying now?… Another college of mine complained about one of her towel when she checked in was dirty. They really dropped the ball in providing customer service. We suppose to be back at this hotel to catch our flight back to Melbourne (2 of us) and others (4) going back to United States. But after our experiences, we all decided to cancel our booking here and booked at Rydges Sydney Airport. We will definitely tell our colleagues not to use this hotel. We do not recommend it.

Dear Genevieves, Thank you for taking the time to provide your detailed feedback. I’m genuinely sorry to hear about the issues you and your colleagues experienced during your recent stay with us. We sincerely apologize for the room allocation error and any confusion caused around your booking. While our intention is never to dispute what a guest has booked, it’s clear that this situation was not handled as it should have been. You deserved a better level of communication and service at the front desk, and I will personally follow up with the team to ensure that a more guest-focused approach is taken in situations like this. I also regret that your colleague received a room that did not meet cleanliness standards, and I completely understand how this, along with your experience, would impact your perception of our hotel. Please rest assured that we are addressing this internally with both our housekeeping and front office teams to prevent similar situations from happening again. We respect your decision to stay elsewhere for the remainder of your trip, though we’re truly disappointed to have lost your confidence. Our goal is always to provide a reliable, welcoming, and comfortable experience—especially for our valued corporate and frequent travelers—and I regret that we fell short this time. Your feedback is being taken seriously and used constructively to improve our service. Should your travels ever bring you back to the area, we’d appreciate the opportunity to welcome you again and provide the stay you expected from the start. Warm regards, Shaheen Dipa Assistant Manager

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 961 件のレビュー 8.9/10 ロケーション
  • 1,360 件のレビュー 7.1/10 客室
  • 1,316 件のレビュー 7.8/10 サービス
  • 20 件のレビュー 4.7/10 インターネット
  • 720 件のレビュー 8.3/10 料理
  • 610 件のレビュー 6.2/10 清潔さ
  • 227 件のレビュー 7.3/10 朝食
  • 8 件のレビュー 0/10 ウェルネス・温泉エリア

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周辺の他の施設

マスコットのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。