伍伦贡北岸诺富特酒店 4 星

客户意见评级 (ALL 评级) 4.3/5 3,663 评论

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伍伦贡北岸诺富特酒店 - Image 1
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伍伦贡北岸诺富特酒店 - Image 4
2-14 Cliff Road, NORTH WOLLONGONG, 2500 伍伦贡, 澳大利亚

描述

酒店其他优惠

  • 无线网络、有线电视、多数客房带阳台

  • 室外温水泳池、健身中心、桑拿房

  • 点菜菜单、自助餐、海景露台

  • 宽敞的大堂酒吧 Pepe 供应海滨小吃

  • 酒店外面即可乘坐免费巴士，方便前往城市购物区和餐饮区

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酒店位置

伍伦贡北岸诺富特酒店

2-14 Cliff Road, NORTH WOLLONGONG
2500 伍伦贡
澳大利亚

GPS:-34.414486, 150.900293

电话
传真 +61 2 4224 3141

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 不允许携带宠物
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

PALISADE KITCHEN & BAR

The best quality local produce, prepared in the simplest way.

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.3/5  3,663 评论

TripAdvisor 评级  4.1/5  1,212 评论

Stay using our Free Night

Tripadvisor 评级 5.0/5

Got2try 经 TripAdvisor 认证的评论

As you will know, Accor has changed alot of there features. Now a free night, means you have to stay 2 nights and one of them is free. Clever concept. Food is now 30% off, no more 50% BUT alcohol we now get 15%. Again clever. We were upgraded on check in. Nice. Still I do miss boot scooting Karl on check in and Marina, but life goes on. Best Accor staff eva. Our room, lovely and clean, bed made to perection. Well done housekeeping. Love how you still have biscuits for your tea, coffee and those cheeky Cockatoos. Love this hotel for that. Hotel has a major update and looking gorgeous. We certainly can't complain at all. 15 out of 10...great service, funny service. Went for lunch, we were given dinner menu's but hey, easliey resolved.

客户意见评级 2.5/5

Zixu R. 商务住宿 - 所有已确认评论

打扫不及时，客房服务吃了房间里的饼干，包装袋扔在地上。有时打扫没有补水

Dear Zixu R., Thank you for taking the time to tell us about your experience at Novotel Wollongong Northbeach. I am sincerely sorry that your stay did not meet your expectations, particularly with regard to the timeliness and standard of housekeeping service. Please accept my apologies for the issues you encountered, including the delay in room cleaning and the unacceptable handling of items left in your room. This is certainly not the level of service or professionalism we strive to provide, and I understand how disappointing this must have been. With regard to the bottled water, please allow me to clarify that bottled water is supplied in select rooms upon arrival. In line with our commitment to reducing plastic waste and supporting sustainable practices, we no longer replenish bottled water during the stay. However, guests are welcome to request a complimentary jug of ice water at any time through In-Room Dining, which will be promptly delivered to the room. At Novotel, we are committed to delivering a superior service experience for every guest, and your feedback is extremely important to us. Please be assured that your comments have been shared with our housekeeping and management teams, and appropriate measures are being taken to address these matters and prevent a recurrence. We truly appreciate you bringing these concerns to our attention, and we hope you will allow us the opportunity to restore your confidence and better serve you in the future. Sincerely, Kind regards, Guest Relations Novotel Wollongong Northbeach

Over priced and a under serviced

Tripadvisor 评级 2.0/5

Michael G 经 TripAdvisor 认证的评论

Oh dear. Well I paid $278 for one night and I got a much better deal at a country pub last week where it was quite, clean and reasonable for under $100 which is not the case here. Street noise is not what I expected. TV is so old and I can’t stream my apps like I could at the pub. TV remote control is horrible and not fit for purpose. Carpet is dirty. Room looks like it’s never been painted since new. No microwave. Fridge doesn’t fit the cupboard properly Room is small for price. In the bar area downstairs it was freezing. Had to go back to my room to get a jumper! No hand lotion in the bottle in bathroom. No hand rails in the bathroom or shower. For the price definitely not worth it.

Dear Michael G, Thank you for taking the time to share your feedback regarding your recent stay with us. I am very sorry to hear that your experience did not meet your expectations, and I sincerely apologise that you did not feel you received value for money. I regret that aspects of your room, including the carpet, TV, fridge, and overall size, did not meet your expectations, and I appreciate your detailed comments. These observations have been shared with our management team as part of our ongoing review of facilities and guest comfort. Regarding amenities such as hand lotion, as part of our sustainability initiative, not all items are placed in the room on arrival. This is to reduce unnecessary waste, but all amenities are readily available upon request, and I apologise if this was not made clear during your stay. I also note your comments about the temperature in the bar area and the lack of handrails in the bathroom and shower. We take your feedback seriously and will continue to review areas where we can improve guest comfort and safety. Thank you again for sharing your experience. Your feedback is valuable to us, and we will take your comments on board as we continue to look for ways to enhance both our facilities and overall guest experience. Sincerely, Kind regards, Guest Relations Novotel Wollongong Northbeach

Expensive hotel where nothing seems to work.

Tripadvisor 评级 2.0/5

Mikeyeli 经 TripAdvisor 认证的评论

What a terrible hotel, all its systems seem to be broken. Just booking the hotel is difficult, no one on site can take a booking on a Sunday and the booking service you’re directed to is closed. Check in is even more difficult, staff under training can’t answer any questions about the room and aren’t able to sign you up for parking. Most of the information about the booking appears incorrect. Setting up wifi requires you to take the pay option, hopefully undertakings that it will not be charged at checkout are correct. Unruly arguing neighbours aren’t the hotels fault but when they go on their balcony to smoke dope why is our room suddenly full of weed smell. No coffee machine in the room despite being an expensive hotel. Power points at the bed where they are needed are covered up by the bed side tables, requiring furniture to be moved around. No one answers calls to desk or house keeping, just getting some milk to make our own coffee seems impossible. Pretty much every time you need to interact with this hotel, it’s broken.

A little piece of heaven!

Tripadvisor 评级 5.0/5

Roving06866213972 经 TripAdvisor 认证的评论

What a great Hotel- the staff - the food the beds! This was a great hotel and the. Price and location was just right! 15 min walk from the train station- 2 mins to the beach- The room was extra clean and well kept.

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其他网络用户评价我们的酒店

  • 1,370 评论 8.7/10 位置
  • 2,272 评论 7/10 房间
  • 1,677 评论 8.3/10 服务
  • 147 评论 3.3/10 上网
  • 989 评论 5.6/10 舒适度
  • 683 评论 6.1/10 清洁度
  • 492 评论 4.1/10 性价比
  • 432 评论 7.1/10 早餐

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价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价 (根据当地法规，抵达酒店时可能需要支付一些税费（例如，城市税）。)。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。