伍伦贡北岸诺富特酒店 4 星

客户意见评级 (ALL 评级) 4.3/5 3,139 评论

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2-14 Cliff Road, NORTH WOLLONGONG, 2500 伍伦贡, 澳大利亚

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酒店其他优惠

  • 无线网络、有线电视、多数客房带阳台

  • 室外温水泳池、健身中心、桑拿房

  • 点菜菜单、自助餐、海景露台

  • 宽敞的大堂酒吧 Pepe 供应海滨小吃

  • 酒店外面即可乘坐免费巴士，方便前往城市购物区和餐饮区

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酒店位置

伍伦贡北岸诺富特酒店

2-14 Cliff Road, NORTH WOLLONGONG
2500 伍伦贡
澳大利亚

GPS:-34.414486, 150.900293

电话
传真 +61 2 4224 3141

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 不允许携带宠物
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

PALISADE KITCHEN & BAR

The best quality local produce, prepared in the simplest way.

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.3/5  3,139 评论

TripAdvisor 评级  4.0/5  2,828 评论

Go elsewhere!

Tripadvisor 评级 2.0/5

Katrina O 经 TripAdvisor 认证的评论

I don't usually write reviews but this is one of the worst hotel experiences I've had. The hotel has been renovated in parts but it's mostly crappy (see photos). The building is tired and it feels like being in a time warp back to the 1980's. My main gripe is I couldn't even watch tv/relax throughout my stay at night as there were weddings Friday and Saturday night and the music was blaring so loud I couldn't hear myself think. As another review noted, the windows are not double glazed and you will hear the car hoons driving for hours in a loop in a nearby park, the nightclub next door, or the wedding venue within the same building. On top of this, on Saturday night the wedding guests decided to return to a hotel room (conveniently located underneath mine), and were blasting music at 11:30pm at night. It sounded like 100 people were in the room, as well as cigarette smoke billowing up through my balcony doors. When I called reception to complain, the said they'd send security. When they eventually arrived, the guests quietened down for 5 mins then kicked right back off. When I tried calling the reception 20 mins later, they didn't pick up so I had to leave my hotel room in my pyjamas to go speak to them. Once I got to reception, the guy was lovely and he explained that the wedding had moved from the function centre to the upper suite. I told him I can't hear myself think, and I'm paying more than staying at the Shangri La in Sydney so it's not really much of a 'holiday' if I can't watch tv and can't sleep. He quickly sent a second security member up and the noise quickly stopped. My question is, why are wedding guests allowed to even walk en mass towards a hotel room when very clearly there are other paying guests staying in rooms nearby. Surely there is a hotel policy that restricts this? If the guy working reception saw them all moving towards the upper level suite, why wasn't something done? Why did it take me, as a paying guest to leave my hotel room and follow this up and complain!? It's ridiculous if hotels think other people wouldn't be pissed off by this. If you pay $750 a night and can't watch tv, can't sleep and can't even have a conversation then I don't think you can expect positive reviews. A few other things to note: - there were no lights in the ceiling (ocean suite room) and it was very dark. See photos attached. - no fan in the bathroom - you can hear EVERYTHING through the walls so if you got noisy neighbours like I did then good luck - the shower door doesn't close properly so water leaks - furniture and walls are scuffed/damaged - no cushions on lounge so it's uncomfortable to sit on - couldn't access window easily with bath (no space) Unfortunately the price I paid ($1500+ for two nights) and the experience I had does not warrant a positive review.

Dear Katrina Orenstein, Thank you for taking the time to tell us about your experience at the Novotel Wollongong Northbeach. We are sorry to hear that your experience did not meet your expectations. Please be assured that your feedback has been passed onto management to be reviewed and investigated further. We appreciate your patience as our team thoroughly investigates this matter. Rest assured; we will follow up with you directly as soon as our review is complete. Sincerely, Novotel Team.

Best Novotel we have stayed in.

Tripadvisor 评级 5.0/5

JohnF388 Couples - 经 TripAdvisor 认证的评论

This is a high quality hotel with excellent views, amenities, bars/restaurants and staff. We were treated like valued customers and wouldn't stay anywhere else when in Wollongong

Dear John F388, Thank you so much for your kind words! We’re thrilled to hear that you enjoyed your stay with us and felt like a valued guest. It’s wonderful to know that you appreciated our views, amenities, and dining options. Our team works hard to ensure each guest has a memorable experience, and your feedback is truly rewarding. We look forward to welcoming you back to Novotel Wollongong for another exceptional stay! Sincerely, Novotel Team.

Comfortable and Blissful Stay But My Loyalty Card Was Snubbed

Tripadvisor 评级 4.0/5

Rich L Friends getaway - 经 TripAdvisor 认证的评论

Went there for a weekend trip rest and recreation. The hotel structure though a bit old in structure, but the amenities seemed currently refurbished. The room has a spacious floor area, the bed is comfortable enough. The stay was relaxing and quite enjoyable -- however, there is no much variety of dining options nearby. We needed to go to the town center for dinner. How I wish they have free bottled water rather than water in the jug that they give to the room. My Accor Card did not do enough charm, because when I requested a late check out, the reception did not allow it. But I could be happier if a slight extension was extended. Hope the management can help me find the right person to contact for such small request.

Dear Rich, We very much appreciate your comments regarding your stay at the Novotel Wollongong Northbeach. We are delighted that you enjoyed a comfortable and blissful stay with us. Your kind words about our recently refurbished amenities and spacious rooms are much appreciated, as we strive to ensure a relaxing environment for all our guests. We are truly sorry to hear about the inconvenience regarding the dining options nearby and the water provided in your room. Your feedback is very helpful and allows us to better address these areas. Regarding the late check-out, we apologise that we couldn’t accommodate your request on this occasion. We understand the value of a flexible departure for our loyal Accor members, and I’ll personally follow up with our front office team to explore how we can better honor requests for our loyalty members, like yourself, in the future. Please feel free to reach out to us directly via our guest services contact email guestrelations@novotelnorthbeach.com.au and we will make your next stay even more enjoyable. Thank you for all your comments, they will be shared with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to welcoming you back to Novotel Northbeach Wollongong and we hope your next visit will be as pleasant as the previous one, with all requests met. Sincerely, Novotel Team.

Quick stayover in Wollongong

Tripadvisor 评级 5.0/5

Ted C 经 TripAdvisor 认证的评论

Like most Novotel Hotels the Wollongong Northbeach doesn't disappoint. My room on the top floor (Level 10) had a lovely north facing beach view over the coastline. The room itself was particularly large, spacious and provided all the usual creature comforts. The bathroom was of normal size but lacked a rain shower head (not a big deal). If there was one feature I could point out was the toilet and how close to the wall it was located. This may make things a little uncomfortable for 'larger' persons. I had a buffet style breakfast in the Palisade Kitchen & Bar which adjoins the Novotel and found it also very good. With a spread of hot dishes and cereals it was a great start to the day. The hotel is situated right on the beach which is nice. There are no close by 7-11 type convenience stores but these are about a 5-10 minute walk away. I'd highly recommend this hotel to anyone visiting Wollongong - it won't disappoint.

Dear Tedistravelling, We very much appreciate your comments regarding your stay at the Novotel Wollongong Northbeach. It is always a pleasure to receive positive and constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back to Novotel Northbeach Wollongong in the near future. Sincerely, Guest Relations.

Great location, but getting tired

Tripadvisor 评级 3.0/5

Caml2f 商务住宿 - 经 TripAdvisor 认证的评论

I was here for a conference. The location is amazing and had a great waterfront room. The rooms were not bad but the place feels like it needs a good renovation, particularly the corridors which need a paint, carpet feels like it needs a steam clean and the general vibe feels dated. Good stay for convenient location.

Dear Caml2f, Thank you for taking the time to share your feedback following your recent visit to Novotel Wollongong Northbeach! We are delighted to hear that you enjoyed our beautiful beachfront location. It is always a pleasure to receive both positive and constructive feedback. I will certainly share your comments with our team, as I am confident that this will encourage all our staff as we continuously strive to improve the quality of our services. Thank you once again for sharing your experience. We hope to welcome you back in the near future! Warm regards,

合作伙伴包含 TripAdvisor

其他网络用户评价我们的酒店

  • 1,178 评论 8.6/10 位置
  • 1,983 评论 7.4/10 房间
  • 1,499 评论 8/10 服务
  • 115 评论 4.5/10 上网
  • 893 评论 5.6/10 舒适度
  • 594 评论 6.7/10 清洁度
  • 436 评论 4.1/10 性价比
  • 372 评论 7/10 早餐

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