伍伦贡北岸诺富特酒店 4 星

客户意见评级 (ALL 评级) 4.3/5 3,673 评论

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伍伦贡北岸诺富特酒店 - Image 1
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2-14 Cliff Road, NORTH WOLLONGONG, 2500 伍伦贡, 澳大利亚

描述

酒店其他优惠

  • 无线网络、有线电视、多数客房带阳台

  • 室外温水泳池、健身中心、桑拿房

  • 点菜菜单、自助餐、海景露台

  • 宽敞的大堂酒吧 Pepe 供应海滨小吃

  • 酒店外面即可乘坐免费巴士，方便前往城市购物区和餐饮区

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酒店位置

伍伦贡北岸诺富特酒店

2-14 Cliff Road, NORTH WOLLONGONG
2500 伍伦贡
澳大利亚

GPS:-34.414486, 150.900293

电话
传真 +61 2 4224 3141

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 不允许携带宠物
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

PALISADE KITCHEN & BAR

The best quality local produce, prepared in the simplest way.

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.3/5  3,673 评论

TripAdvisor 评级  4.1/5  1,213 评论

客户意见评级 3.5/5

Jayne M. 家庭住宿 - 所有已确认评论

干净 舒适

Dear jayne m., We very much appreciate your comments regarding your stay at the Novotel Wollongong Northbeach! It is always a pleasure to receive positive feedback. We are delighted to hear that you enjoyed our beautiful beachfront location, as well as finding the room clean and comfortable. I will be sure to share your kind comments with our team, as this feedback will certainly encourage them as we continue to improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations

OVerpriced, needs maintenance

Tripadvisor 评级 3.0/5

Lyn S 经 TripAdvisor 认证的评论

Have stayed their a number of times and always been happy with the service. this year prices were crazy $1528 for 2 nights.... not including breakfast ( $42 each ) or parking ($39 per night!) you would expect to have that included. we had an ocean view balcony room.... the sliding doors to the balcony were broken and did not shut.. constant wind whistling all night. Service/staff at the bar on 26/12 were minimal and unthusiastic... slow service, forgotten orders. Will say the staff at the bar 27/12 were great, but still forgot our last drink order. Also in the pool area the roof above needs maintenance - a coat of paint even. Might want to check the edges of the balconies too - lots of concrete coping missing - hate it to and on someone. Breakfast amazing - but couldnt sit outside as door was broken

Dear Lyn, Thank you for taking the time to tell us about your experience at Novotel Wollongong Northbeach. I am truly sorry that your recent stay did not meet your expectations, particularly in relation to the room maintenance, pricing inclusions, and elements of service. Please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every guest; therefore, your feedback is very important to us. I am disappointed to learn about the issues with the balcony doors, breakfast terrace access, and the maintenance concerns you observed around the pool and balconies. Please be assured that your comments have been shared with our Maintenance and Food & Beverage teams so appropriate action can be taken to address these matters and prevent future occurrences. While I am pleased to hear that you enjoyed the breakfast offering and that service improved during your visit, I regret that consistency was not met throughout your stay. We appreciate you sharing your concerns with us, and it is our hope that you will give us the opportunity to better serve you in the near future and restore your confidence in our hotel. Kind regards, Cassandra McMurdo Guest Relations

Stay using our Free Night

Tripadvisor 评级 5.0/5

Got2try 经 TripAdvisor 认证的评论

As you will know, Accor has changed alot of there features. Now a free night, means you have to stay 2 nights and one of them is free. Clever concept. Food is now 30% off, no more 50% BUT alcohol we now get 15%. Again clever. We were upgraded on check in. Nice. Still I do miss boot scooting Karl on check in and Marina, but life goes on. Best Accor staff eva. Our room, lovely and clean, bed made to perection. Well done housekeeping. Love how you still have biscuits for your tea, coffee and those cheeky Cockatoos. Love this hotel for that. Hotel has a major update and looking gorgeous. We certainly can't complain at all. 15 out of 10...great service, funny service. Went for lunch, we were given dinner menu's but hey, easliey resolved.

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Wollongong Northbeach. It is always a pleasure to receive such positive and heartfelt feedback. We’re delighted to hear that you enjoyed the upgrade on arrival, the cleanliness and comfort of your room, and the little touches like the biscuits for your tea and coffee (and of course, our cheeky Cockatoos!). Your kind words about our housekeeping team and overall service truly mean a lot. We also appreciate your understanding regarding the updated Accor benefits and the small mix-up with the menus at lunch. We’re glad it was easily resolved. Your mention of our team members and the hotel’s recent update will certainly be shared with the whole team, and I’m sure it will bring many smiles. Feedback like yours is a wonderful encouragement as we continue striving to deliver memorable and enjoyable stays. Thank you again for sharing your experience. We truly value your loyalty and hope your next visit will be just as pleasant, if not even better, than the last. Kind regards, Cassandra McMurdo Guest Relations

客户意见评级 2.5/5

Zixu R. 商务住宿 - 所有已确认评论

打扫不及时，客房服务吃了房间里的饼干，包装袋扔在地上。有时打扫没有补水

Dear Zixu R., Thank you for taking the time to tell us about your experience at Novotel Wollongong Northbeach. I am sincerely sorry that your stay did not meet your expectations, particularly with regard to the timeliness and standard of housekeeping service. Please accept my apologies for the issues you encountered, including the delay in room cleaning and the unacceptable handling of items left in your room. This is certainly not the level of service or professionalism we strive to provide, and I understand how disappointing this must have been. With regard to the bottled water, please allow me to clarify that bottled water is supplied in select rooms upon arrival. In line with our commitment to reducing plastic waste and supporting sustainable practices, we no longer replenish bottled water during the stay. However, guests are welcome to request a complimentary jug of ice water at any time through In-Room Dining, which will be promptly delivered to the room. At Novotel, we are committed to delivering a superior service experience for every guest, and your feedback is extremely important to us. Please be assured that your comments have been shared with our housekeeping and management teams, and appropriate measures are being taken to address these matters and prevent a recurrence. We truly appreciate you bringing these concerns to our attention, and we hope you will allow us the opportunity to restore your confidence and better serve you in the future. Sincerely, Kind regards, Guest Relations Novotel Wollongong Northbeach

Over priced and a under serviced

Tripadvisor 评级 2.0/5

Michael G 经 TripAdvisor 认证的评论

Oh dear. Well I paid $278 for one night and I got a much better deal at a country pub last week where it was quite, clean and reasonable for under $100 which is not the case here. Street noise is not what I expected. TV is so old and I can’t stream my apps like I could at the pub. TV remote control is horrible and not fit for purpose. Carpet is dirty. Room looks like it’s never been painted since new. No microwave. Fridge doesn’t fit the cupboard properly Room is small for price. In the bar area downstairs it was freezing. Had to go back to my room to get a jumper! No hand lotion in the bottle in bathroom. No hand rails in the bathroom or shower. For the price definitely not worth it.

Dear Michael G, Thank you for taking the time to share your feedback regarding your recent stay with us. I am very sorry to hear that your experience did not meet your expectations, and I sincerely apologise that you did not feel you received value for money. I regret that aspects of your room, including the carpet, TV, fridge, and overall size, did not meet your expectations, and I appreciate your detailed comments. These observations have been shared with our management team as part of our ongoing review of facilities and guest comfort. Regarding amenities such as hand lotion, as part of our sustainability initiative, not all items are placed in the room on arrival. This is to reduce unnecessary waste, but all amenities are readily available upon request, and I apologise if this was not made clear during your stay. I also note your comments about the temperature in the bar area and the lack of handrails in the bathroom and shower. We take your feedback seriously and will continue to review areas where we can improve guest comfort and safety. Thank you again for sharing your experience. Your feedback is valuable to us, and we will take your comments on board as we continue to look for ways to enhance both our facilities and overall guest experience. Sincerely, Kind regards, Guest Relations Novotel Wollongong Northbeach

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其他网络用户评价我们的酒店

  • 1,370 评论 8.7/10 位置
  • 2,275 评论 7/10 房间
  • 1,682 评论 8.2/10 服务
  • 146 评论 3.4/10 上网
  • 986 评论 5.6/10 舒适度
  • 694 评论 6.1/10 清洁度
  • 504 评论 4.1/10 性价比
  • 434 评论 6.9/10 早餐

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