伍伦贡北岸诺富特酒店 4 星

客户意见评级 (ALL 评级) 4.3/5 3,230 评论

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2-14 Cliff Road, NORTH WOLLONGONG, 2500 伍伦贡, 澳大利亚

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酒店其他优惠

  • 无线网络、有线电视、多数客房带阳台

  • 室外温水泳池、健身中心、桑拿房

  • 点菜菜单、自助餐、海景露台

  • 宽敞的大堂酒吧 Pepe 供应海滨小吃

  • 酒店外面即可乘坐免费巴士，方便前往城市购物区和餐饮区

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酒店位置

伍伦贡北岸诺富特酒店

2-14 Cliff Road, NORTH WOLLONGONG
2500 伍伦贡
澳大利亚

GPS:-34.414486, 150.900293

电话
传真 +61 2 4224 3141

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 不允许携带宠物
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

PALISADE KITCHEN & BAR

The best quality local produce, prepared in the simplest way.

我们的客人评论

我们的客人评论

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ALL 评级  4.3/5  3,230 评论

TripAdvisor 评级  4.0/5  2,832 评论

Overall good

Tripadvisor 评级 4.0/5

Promisetobegood 商务住宿 - 经 TripAdvisor 认证的评论

Nice hotel - friendly staff - great views. Rooms fairly basic and room service food was not great -despite being expensive. Bit tight with teas/coffee facilities in the rooms which were not reliably replenished. But location was gorgeous and staff very pleasant.

Dear Promisetobegood, Thank you for taking the time to share your feedback following your stay at Novotel Northbeach Wollongong. We are delighted to hear that you found our hotel staff friendly, enjoyed the breathtaking views, and appreciated the gorgeous location. We regret that certain aspects of your experience, such as the basic room features, room service, and tea/coffee replenishment, did not meet your expectations. Please know that your comments regarding these areas have been shared with our team, and we will use them as an opportunity to improve the quality of our services and amenities. We greatly value your input and hope to welcome you back to Novotel Northbeach Wollongong in the future, where we aim to make your next stay an even more enjoyable experience. Sincrerely, Novotel Team.

Tired hotel , poor service

Tripadvisor 评级 2.0/5

AndrewE1801 家庭住宿 - 经 TripAdvisor 认证的评论

My wife, daughter and I stayed here for 6 nights for a friend’s wedding. The hotel rooms are very small, the wardrobe was tiny and our room had a mouldy smell to it. The room itself had a renovation in the past 5 years or so but it was my daughter’s so-called disabled room we had an issue with. It has carport on the floor throughout which everybody knows is not suitable for a wheelchair or a hoist! This along with the small size of the room made moving my daughter around the room very difficult. The main problem with this hotel is the POOR SERVICE! In this town there are no other 4 star hotels that could provide any competition. Which indeed is the cause of the poor standard of service. The exception to this was the fantastic young man who was working in the bar who served us bar food when we arrived on our first night. Each morning at breakfast we had to wait for a waiter to come to the always unattended front counter. Our dirty plates and cutlery sat for a long time on the table as we continued with our breakfast. As we sat there wondering when someone would appear to take the plates and cutlery, I witnessed another worker setting tables. She proceeded to put her fingers inside the clean glasses as she placed them on the table. I reported what I had observed to another waitress who told me the person was on work experience but she didn’t seem to perturbed by what I had witnessed. Some of the hot food- fried eggs were cold even though they had a heat lamp above them. On the Saturday night we decided to eat in the Palisade Restaurant, we arrived at 8.45pm and were told by a very abrupt manager, Ian, that we needed to hurry up and order as the kitchen was closing! Was this really a Novotel I was staying at? Shutting at 9. pm on a Saturday night, really? And then being told to hurry up! On a positive note, the food at Palisades was very nice and our waitress was very friendly too. She told us she’d remove the charge for the drink that did not turn up when ordered. Although when I went to pay , Ian the manager tried to argue with me about the $5 for the pineapple juice that was suppose to be removed from the bill! On one occasion room service forgot to make up one of our beds. We called about it, they came to the room and still didn’t make the bed. To top it all off, when I went to pay the bill upon checking out, I was charged $500 over what I should have paid until I pointed it out. The whole checking out process took nearly 15 minutes as the person could print out a new invoice for me to check. This hotel needs to lift its game as it has no idea what real service looks like!

Dear Andrew, Thank you for taking the time to tell us about your experience at the Novotel Northbeach Wollongong. We are saddened to hear that your experience did not meet your expectations. Please be assured that your feedback has been passed onto management to be reviewed and investigated further. You will receive a response to your personal email shortly. Sincerely, Novotel Team

Beautiful hotel at the beach.

Tripadvisor 评级 5.0/5

kd2226 家庭住宿 - 经 TripAdvisor 认证的评论

Beautiful Novotel in a beautiful location at the beach. Helpful, accommodating staff. We really enjoyed spending time in the enormous lobby bar with the eye catching virtual aquarium. There is an inviting outdoor pool and bar/restaurant area. The rooms and bathrooms were clean and nicely decorated - standard Novotel rooms. The traffic situation with pulling into the driveway and getting into the parking garage was a bit confusing, with a bunch of bollards adding to the confusion. This hotel is our first choice when staying in Wollongong. Unfortunately, sometimes the price for a room can be unreasonable (the price fluctuates greatly). I would absolutely recommend this hotel if you can get it at a decent price.

Dear kd2226, Thank you for taking the time to share your detailed and thoughtful feedback following your stay at Novotel Northbeach Wollongong. It’s wonderful to hear that you enjoyed your stay and appreciated our beautiful location, helpful staff, and inviting amenities like the lobby bar with the virtual aquarium and the outdoor pool and dining area. We’re also pleased to know that our clean and well-decorated rooms met your expectations. Your kind words about making us your first choice in Wollongong truly mean a lot to our team. I understand your concerns about the traffic flow into the parking garage and the fluctuating room rates. We’ll certainly review your feedback. Regarding pricing, we recommend booking early to secure the best rates, as prices can fluctuate based on demand. Thank you again for your recommendation. We look forward to welcoming you back on your next visit to Wollongong! Wishing you and your loved ones a very happy Festive Season. Sincerely, Novotel Team.

Tired and in need of repairs

Tripadvisor 评级 2.0/5

431frequenttraveller Couples - 经 TripAdvisor 认证的评论

Novotel north beach you would expect at least a four star hotel but like most Novotel these are looking tired and in need of Reno’s. the dinner was exceptional very impressed but the breakfast was embarrassing - and have had better at 2 star B&Bs… suggest you go next door to the cafe for breakfast like most that stay there do…

Dear 43frequenttraveller, Thank you for sharing your experience following your stay with us at Novotel Northbeach Wollongong. While we are delighted to hear that you enjoyed the exceptional dinner, we are saddened that breakfast did not meet your expectations. We take pride in offering a quality dining experience, and I’ve shared your feedback with our culinary team. Your comments about the condition of the property are also noted. We strive to deliver consistent excellence, and I regret that your visit didn’t reflect this fully. I hope you will give us another opportunity to provide you with the quality and service we aim for. Your satisfaction means a great deal to us, and we hope to have the chance to make your next visit to Novotel Wollongong seamless and enjoyable. Please don’t hesitate to contact us directly at guestrelations@novotelnorthbeach.com.au for any assistance or special requests before your arrival. Sincerely, Novotel Team.

Go elsewhere!

Tripadvisor 评级 2.0/5

Katrina O 经 TripAdvisor 认证的评论

I don't usually write reviews but this is one of the worst hotel experiences I've had. The hotel has been renovated in parts but it's mostly crappy (see photos). The building is tired and it feels like being in a time warp back to the 1980's. My main gripe is I couldn't even watch tv/relax throughout my stay at night as there were weddings Friday and Saturday night and the music was blaring so loud I couldn't hear myself think. As another review noted, the windows are not double glazed and you will hear the car hoons driving for hours in a loop in a nearby park, the nightclub next door, or the wedding venue within the same building. On top of this, on Saturday night the wedding guests decided to return to a hotel room (conveniently located underneath mine), and were blasting music at 11:30pm at night. It sounded like 100 people were in the room, as well as cigarette smoke billowing up through my balcony doors. When I called reception to complain, the said they'd send security. When they eventually arrived, the guests quietened down for 5 mins then kicked right back off. When I tried calling the reception 20 mins later, they didn't pick up so I had to leave my hotel room in my pyjamas to go speak to them. Once I got to reception, the guy was lovely and he explained that the wedding had moved from the function centre to the upper suite. I told him I can't hear myself think, and I'm paying more than staying at the Shangri La in Sydney so it's not really much of a 'holiday' if I can't watch tv and can't sleep. He quickly sent a second security member up and the noise quickly stopped. My question is, why are wedding guests allowed to even walk en mass towards a hotel room when very clearly there are other paying guests staying in rooms nearby. Surely there is a hotel policy that restricts this? If the guy working reception saw them all moving towards the upper level suite, why wasn't something done? Why did it take me, as a paying guest to leave my hotel room and follow this up and complain!? It's ridiculous if hotels think other people wouldn't be pissed off by this. If you pay $750 a night and can't watch tv, can't sleep and can't even have a conversation then I don't think you can expect positive reviews. A few other things to note: - there were no lights in the ceiling (ocean suite room) and it was very dark. See photos attached. - no fan in the bathroom - you can hear EVERYTHING through the walls so if you got noisy neighbours like I did then good luck - the shower door doesn't close properly so water leaks - furniture and walls are scuffed/damaged - no cushions on lounge so it's uncomfortable to sit on - couldn't access window easily with bath (no space) Unfortunately the price I paid ($1500+ for two nights) and the experience I had does not warrant a positive review.

Dear Katrina Orenstein, Thank you for taking the time to tell us about your experience at the Novotel Wollongong Northbeach. We are sorry to hear that your experience did not meet your expectations. Please be assured that your feedback has been passed onto management to be reviewed and investigated further. We appreciate your patience as our team thoroughly investigates this matter. Rest assured; we will follow up with you directly as soon as our review is complete. Sincerely, Novotel Team.

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其他网络用户评价我们的酒店

  • 1,203 评论 8.7/10 位置
  • 2,050 评论 7.4/10 房间
  • 1,541 评论 8/10 服务
  • 119 评论 4.4/10 上网
  • 923 评论 5.6/10 舒适度
  • 613 评论 6.7/10 清洁度
  • 450 评论 4.4/10 性价比
  • 394 评论 7.3/10 早餐

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