Novotel Wollongong Northbeach 4 yıldız

Avis müşterileri puanı (ALL Puanlama) 4.3/5 3.260 görüş

En iyi fiyat
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Novotel Wollongong Northbeach - Image 1
Novotel Wollongong Northbeach - Image 2
Novotel Wollongong Northbeach - Image 3
Novotel Wollongong Northbeach - Image 4
2-14 Cliff Road, NORTH WOLLONGONG, 2500 WOLLONGONG, Australia

Açıklama

Otel ekstraları

  • Ocean views, rooms with balconies

  • Heated outdoor pool , fitness centre "Beachside Fitness"

  • Ocean-view dining, outdoor terrace overlooking the beach

  • Your choice of 4 bars North Bar, Adrift Pool Bar, The Frisky Flamingo or Pepe's on the Beach

  • Free bus outside for city shopping and dining

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Otelin konumu

Novotel Wollongong Northbeach

2-14 Cliff Road, NORTH WOLLONGONG
2500 WOLLONGONG
Australia

GPS:-34.414486, 150.900293

Telefon
Faks +61 2 4224 3141

Erişim ve ulaşım

Otel servisi

Otele giriş başlangıç saati: - Otelden çıkış bitiş saati:

Otel içi
  • Yüzme havuzu
  • Araba parkı
  • Evcil hayvanlara izin verilmez
  • Restoran
  • Tekerlekli sandalye ile girişe uygun
  • Fitness merkezi
  • Wi-Fi
  • Klima
  • Kahvaltı
  • Bar
  • Toplantı odaları
  • %100 Sigara İçilmeyen Otel
  • Oda servisi

PALISADE KITCHEN & BAR

The best quality local produce, prepared in the simplest way.

Konuk değerlendirmelerimiz

Konuk değerlendirmelerimiz

Otelimizde konaklayan konuklarımızdan %100 onaylı yorumlar

Daha fazla bilgi edinin

ALL Puanlama  4.3/5  3.260 görüş

TripAdvisor Derecesi  4.0/5  1.191 görüş

Could be better

Tripadvisor puanı 3.0/5

Renee S Solo travel - TripAdvisor onaylı yorum

I have stayed here a number of times (before becoming an Accor member). I love the beds and pillows, they are like sleeping on clouds. The rooms are always clean. And the service has generally been great. The beach across the road is a huge draw card. This stay though, on my first night, my room phone rang at 12:45 am. I called reception back thinking it was something important and the trite girl said "sorry, we were testing the phones. Did it wake you?". Seriously? I went down to reception to talk about it. Her tone and manner inflamed the situation. Also, I ordered the prawn and crab linguine to my room for dinner. It was delicious however the prawns were chopped so small. I'd guess I got 2 prawns in the whole meal that were diced. Disappointing for a hotel like this. I live in a country town 4hrs inland and my local Italian restaurant gives at least 12 whole prawns in their prawn linguine. It seems a gross money grab. I am also surprised that the tv does not have streaming capability. This seems like something that's should be standard now

Dear Renee, We very much appreciate your comments regarding your stay at the Novotel Wollongong Northbeach. It’s always a pleasure to welcome you back, and I’m glad to hear that you continue to enjoy the comfort of our beds and pillows, as well as the cleanliness of our rooms and the allure of our beachfront location. I want to sincerely apologise for the disruption you experienced on your first night due to the phone test and I am deeply apologetic for the inconvenience and the manner in which your concern was addressed. Please rest assured I address this with our front office team to ensure such incidents are avoided in the future. I also appreciate your feedback on the prawn and crab linguine. While I’m pleased to hear you found it delicious, it’s disappointing to learn that the portion of prawns fell short of your expectations. Your comments will be shared with our culinary team. Regarding the lack of streaming capabilities on our TVs, I understand how important this feature has become for modern travelers. We are continuously reviewing our amenities to meet our guests' expectations. Thank you again for your candid remarks. Your feedback is invaluable in helping us improve. We truly hope to have the opportunity to welcome you back and provide a seamless and outstanding experience on your next stay at Novotel, Wollongong. Wishing you a wonderful Festive Season and a Happy New Year 2025!

Terrific hotel

Tripadvisor puanı 5.0/5

richamar Couples - TripAdvisor onaylı yorum

Lovely room, good food. The lady who prepared our room was very efficient and detailed: her name was Nuryana. The Bar Manager, Miguel was very friendly and helpful. The front desk personnel were somewhat abrupt and clinical.

Dear Richamar, We very much appreciate your comments regarding your stay at the Novotel Wollongong Northbeach. We’re thrilled to hear that you enjoyed your room and our dining offerings. It’s especially wonderful to know that Nuryana’s efficiency and attention to detail made a positive impression on your stay, and that Miguel’s friendly and helpful nature stood out. I will make sure to pass along your kind words to them, as recognition like this means a great deal to our team. However, I’m saddened to hear that your experience with our front desk personnel was less than welcoming. This is not the standard of service we strive to provide, and I will personally address this with the team. We truly value your feedback, as it helps us improve and ensure every guest has a fantastic experience. We hope to welcome you back soon and provide an even more exceptional stay. Wishing you a wonderful Festive Season and a Happy New Year 2025!

Little disappointed

Tripadvisor puanı 3.0/5

KDRudd Couples - TripAdvisor onaylı yorum

Loved that we got an upgrade to an ocean view room. But gasped as we stepped out of the elevator to be hit by stifling heat in the foyer hallways to the room! No air-conditioning. Then the room had filthy smeary mirrors except in the bathroom and the basin was all cracked. Needs a good clean and repaint plus air-conditioning in the passage area. Not 5 star i remember!

Dear KDRudd, Thank you for your review following your stay at Novotel Northbeach Wollongong. I’m delighted to hear that you appreciated the upgrade to an ocean view room—our team always strives to provide memorable touches to enhance your stay. However, I’m saddened that other aspects of your experience did not meet the high standards you remember from us. I apologise about the cleanliness and maintenance concerns in your room, including the smeary mirrors and cracked basin. Please accept my sincerest apologies for these oversights. I have addressed these matters with our housekeeping and maintenance teams to ensure immediate attention is given to improving our facilities and cleanliness standards. Your comments are incredibly valuable in helping us identify areas for improvement, and I appreciate your honesty. We are committed to making the necessary changes to provide the five-star experience you expect and deserve. If there’s anything further I can do to address your concerns or if you plan to visit us again, please don’t hesitate to contact me directly at guestrelations@novotelnorthbeach.com.au. Wishing you and your loved ones a very Merry Christmas and a Happy New Year 2025. Sincerely, Novotel Team.

Disappointed

Tripadvisor puanı 3.0/5

MicheleN1954 Couples - TripAdvisor onaylı yorum

The stay began with an unhelpful checkin when the staff member told me that I was not entitled to a welcome drink as a Gold Accor member. I had already received the vouchers in my app so I knew I was correct but I was not going to argue with her. I certainly was not made to feel welcomed as an Accor member and my husband asked me if I thought there was any point being a member when he heard the checkin conversation. Later that same staff member spoke to me via the phone and offered me a late check out and told me that I actually was able to receive a welcome drink. Our room had great views of the beach and the bed was very comfortable. There was only one packet of standard biscuits in the room which I think is stingy, and there was nothing to welcome me as a member. This is the first Accor hotel I’ve been to where I have not received a special treat eg fancy biscuits, chocolates or fruit. Breakfast was average. Great location, and I really enjoyed my swim in the pool.

Dear Michele, Thank you for sharing your recent experience following your stay at Novotel, Wollongong. We are saddened to hear that your stay did not meet the high standards you’ve come to expect from Accor properties and from your membership benefits. The confusion during check-in and the initial misunderstanding about your welcome drink entitlement is not reflective of the warm and attentive service we strive to provide. I will address this matter with our front desk team to ensure such oversights are avoided in the future. I am glad this was eventually resolved, but I understand the frustration it caused and regret the negative impression it left on you and your husband. I also regret that your experience as a Gold Accor member was not acknowledged with the personalised touches you deserve. It’s disappointing to hear that this fell short, as we value and greatly appreciate your loyalty. I’ve shared your feedback with our team to reinforce the importance of recognising and celebrating our valued members. While I’m delighted to know you enjoyed the location, pool, and the comfort of your room, I’m sorry that elements of your stay—such as the breakfast variety and room amenities—did not live up to expectations. Please know that are Front Office Team are available 24/7 should you require anything at all for your future stay with us. Your feedback is incredibly valuable, and I hope we can have the opportunity to restore your confidence in us on a future visit. Should you decide to return, please feel free to contact us directly at guestrelations@novotelnorthbeach.com.au, and we will be delighted to personally assist with your reservation and ensure a flawless stay. Wishing you a Merry Christmas and a very Happy New Year from the entire team. Sincerely, Novotel Team.

Overall good

Tripadvisor puanı 4.0/5

Promisetobegood İş - TripAdvisor onaylı yorum

Nice hotel - friendly staff - great views. Rooms fairly basic and room service food was not great -despite being expensive. Bit tight with teas/coffee facilities in the rooms which were not reliably replenished. But location was gorgeous and staff very pleasant.

Dear Promisetobegood, Thank you for taking the time to share your feedback following your stay at Novotel Northbeach Wollongong. We are delighted to hear that you found our hotel staff friendly, enjoyed the breathtaking views, and appreciated the gorgeous location. We regret that certain aspects of your experience, such as the basic room features, room service, and tea/coffee replenishment, did not meet your expectations. Please know that your comments regarding these areas have been shared with our team, and we will use them as an opportunity to improve the quality of our services and amenities. We greatly value your input and hope to welcome you back to Novotel Northbeach Wollongong in the future, where we aim to make your next stay an even more enjoyable experience. Sincrerely, Novotel Team.

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Wollongong şehrindeki tüm otellerimiz

Başlangıç fiyatı, ilgili yaklaşık fiyatlı oda kategorisinde 1 kişi için 1 gece, ek hizmetler hariç, kahvaltı hariç. Sonraki 20 gün içindeki bir gecelik konaklama için https://all.accor.com/ sitesinde söz konusu konaklama için o gün belirtilen, tüm vergiler dahil (Bazı vergilerin, yürürlükteki yerel mevzuata bağlı olarak otele varıldığında ödenmesi gerekebilir (örneğin konaklama vergisi).) en düşük genel fiyata karşılık gelir. Döneme ve doluluk durumuna göre değişiklik gösterebilir. Fiyat sadece rezervasyon anında garanti edilmektedir. Tüm rezervasyonlar (yurtdışı) otelin bulunduğu ülkenin para biriminde ödenmelidir. Yalnızca rezervasyon sırasında onaylanan ve otelin bulunduğu ülkenin para birimindeki tutar garanti edilir. Kendi para biriminizdeki tahmini bir karşılık size gösterilebilir, ancak bu sözleşme vasfı taşımaz. Ödeme anında bankanız sizden bankacılık ücretleri veya döviz dönüştürme masraflarını tahsil edebilir.