Novotel Wollongong Northbeach 4 gwiazdki

Ocena klientów (Ocena ALL) 4.3/5 Liczba opinii: 3 073

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2-14 Cliff Road, NORTH WOLLONGONG, 2500 WOLLONGONG, Australia

Opis

O hotelu

  • Ocean views, rooms with balconies

  • Heated outdoor pool , fitness centre "Beachside Fitness"

  • Ocean-view dining, outdoor terrace overlooking the beach

  • Your choice of 4 bars North Bar, Adrift Pool Bar, The Frisky Flamingo or Pepe's on the Beach

  • Free bus outside for city shopping and dining

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Lokalizacja hotelu

Novotel Wollongong Northbeach

2-14 Cliff Road, NORTH WOLLONGONG
2500 WOLLONGONG
Australia

Pozycja GPS:-34.414486, 150.900293

Telefon
Faks +61 2 4224 3141

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

PALISADE KITCHEN & BAR

The best quality local produce, prepared in the simplest way.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.3/5  Liczba opinii: 3 073

Ocena TripAdvisor  4.0/5  Liczba opinii: 2 825

Comfortable and Blissful Stay But My Loyalty Card Was Snubbed

Ocena na stronie TripAdvisor 4.0/5

Rich L Friends getaway - Opinia zatwierdzona w TripAdvisor

Went there for a weekend trip rest and recreation. The hotel structure though a bit old in structure, but the amenities seemed currently refurbished. The room has a spacious floor area, the bed is comfortable enough. The stay was relaxing and quite enjoyable -- however, there is no much variety of dining options nearby. We needed to go to the town center for dinner. How I wish they have free bottled water rather than water in the jug that they give to the room. My Accor Card did not do enough charm, because when I requested a late check out, the reception did not allow it. But I could be happier if a slight extension was extended. Hope the management can help me find the right person to contact for such small request.

Dear Rich, We very much appreciate your comments regarding your stay at the Novotel Wollongong Northbeach. We are delighted that you enjoyed a comfortable and blissful stay with us. Your kind words about our recently refurbished amenities and spacious rooms are much appreciated, as we strive to ensure a relaxing environment for all our guests. We are truly sorry to hear about the inconvenience regarding the dining options nearby and the water provided in your room. Your feedback is very helpful and allows us to better address these areas. Regarding the late check-out, we apologise that we couldn’t accommodate your request on this occasion. We understand the value of a flexible departure for our loyal Accor members, and I’ll personally follow up with our front office team to explore how we can better honor requests for our loyalty members, like yourself, in the future. Please feel free to reach out to us directly via our guest services contact email guestrelations@novotelnorthbeach.com.au and we will make your next stay even more enjoyable. Thank you for all your comments, they will be shared with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to welcoming you back to Novotel Northbeach Wollongong and we hope your next visit will be as pleasant as the previous one, with all requests met. Sincerely, Novotel Team.

Quick stayover in Wollongong

Ocena na stronie TripAdvisor 5.0/5

Ted C Opinia zatwierdzona w TripAdvisor

Like most Novotel Hotels the Wollongong Northbeach doesn't disappoint. My room on the top floor (Level 10) had a lovely north facing beach view over the coastline. The room itself was particularly large, spacious and provided all the usual creature comforts. The bathroom was of normal size but lacked a rain shower head (not a big deal). If there was one feature I could point out was the toilet and how close to the wall it was located. This may make things a little uncomfortable for 'larger' persons. I had a buffet style breakfast in the Palisade Kitchen & Bar which adjoins the Novotel and found it also very good. With a spread of hot dishes and cereals it was a great start to the day. The hotel is situated right on the beach which is nice. There are no close by 7-11 type convenience stores but these are about a 5-10 minute walk away. I'd highly recommend this hotel to anyone visiting Wollongong - it won't disappoint.

Dear Tedistravelling, We very much appreciate your comments regarding your stay at the Novotel Wollongong Northbeach. It is always a pleasure to receive positive and constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back to Novotel Northbeach Wollongong in the near future. Sincerely, Guest Relations.

Great location, but getting tired

Ocena na stronie TripAdvisor 3.0/5

Caml2f Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

I was here for a conference. The location is amazing and had a great waterfront room. The rooms were not bad but the place feels like it needs a good renovation, particularly the corridors which need a paint, carpet feels like it needs a steam clean and the general vibe feels dated. Good stay for convenient location.

Dear Caml2f, Thank you for taking the time to share your feedback following your recent visit to Novotel Wollongong Northbeach! We are delighted to hear that you enjoyed our beautiful beachfront location. It is always a pleasure to receive both positive and constructive feedback. I will certainly share your comments with our team, as I am confident that this will encourage all our staff as we continuously strive to improve the quality of our services. Thank you once again for sharing your experience. We hope to welcome you back in the near future! Warm regards,

Expected better

Ocena na stronie TripAdvisor 3.0/5

Debi B Rodziny - Opinia zatwierdzona w TripAdvisor

Oceanview queen rooms with balcony. Good - room spacious, bed comfortable, view great, location great. Bad - no in room complimentary water, wifi very expensive, parking expensive, tired decor, aircon outdated and really drying, need humidifiers, no smart tvs for streaming. We were here for my daughter’s wedding which was across the street, she booked for our family and bridal party a year ago. We checked in earlier as staying 4 nights and check in smooth. All rooms booked were the same, oceanview queen with balcony. And all on the same floor. When the rest of the wedding party came the next day, check in staff tried to give them rooms with no balcony. And the guy at reception was quite rude. When we could prove that balconies were paid for and if weren’t received that we would be asking for a refund of the extra money, suddenly they could find the balcony rooms. There was a corporate function on the same time and I got the impression that they were catered to more. Obviously that is the money maker and because our wedding wasn’t on site care factor was zero. Honestly, for the money that it cost me ( over $1400 for 4 nights), I wouldn’t stay here again. Amenities in hotel are good but the rooms are tired, need updating and all the extras should be included, like free wifi. Bar staff were friendly and helpful.

Dear Debib340. Congratulations on your Daughter's wedding! Thank you for taking the time to share your detailed feedback following your stay at Novotel Northbeach Wollongong. While we're glad to hear that you appreciated the room's spaciousness, comfort, view, and our bar staff, we are genuinely sorry that other aspects of your stay did not meet your expectations, especially during such a significant event as your daughter's wedding. We sincerely apologise for the issues you encountered, this is certainly not the standard of service we aim to provide, and we will address this with our team to ensure it doesn't happen again. Your comments about the room amenities, including the air conditioning, décor, Wi-Fi, and parking fees, are well noted. We understand that these are important aspects of the guest experience, and your feedback will be shared with our management. We appreciate your candidness and hope you might reconsider and give us another opportunity to provide you with the experience you deserve. If you do, please email us at guestrelations@novotelnorthbeach.com.au and we will make sure your stay is both pleasant and comfortable.

Noise

Ocena na stronie TripAdvisor 1.0/5

Inspire16248155723 Opinia zatwierdzona w TripAdvisor

Hotel hosts private events, right outside your room. Stayed with kids, loud music went until late, kids couldn’t sleep, rang reception, hotel didn’t care, nothing they could do apparently. I would understand if we were staying in rooms above a pub or a nightclub but we paid top dollar to stay at a nice hotel and this was like being in the nightclub. Cost a fortune, not happy.

Dear Inspire16248155723, Thank you for taking the time to tell us about your experience at the Novotel Wollongong Northbeach. I am sorry that your experience did not meet your expectations; please accept our sincerest apologies that the noise you encountered from the private function affected your stay. For any future stays, please do not hesitate to ask our Front Desk team for a room move, and if occupancy allows we will be more than happy to find an alternative for you via another Hotel Room away from disturbance or noise. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Warm regards, Guest Relations

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 1 178 Liczba opinii 8.6/10 Lokalizacja
  • 1 983 Liczba opinii 7.4/10 Pokój
  • 1 499 Liczba opinii 8/10 Obsługa
  • 115 Liczba opinii 4.5/10 Internet
  • 893 Liczba opinii 5.6/10 Komfort
  • 594 Liczba opinii 6.7/10 Czystość
  • 436 Liczba opinii 4.1/10 Dobra oferta cenowa
  • 372 Liczba opinii 7/10 Śniadanie

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