Novotel Wollongong Northbeach 4 gwiazdki

Ocena klientów (Ocena ALL) 4.3/5 Liczba opinii: 3 241

Gwarancja
najniższej ceny
Novotel Wollongong Northbeach - Image 1
Novotel Wollongong Northbeach - Image 2
Novotel Wollongong Northbeach - Image 3
Novotel Wollongong Northbeach - Image 4
2-14 Cliff Road, NORTH WOLLONGONG, 2500 WOLLONGONG, Australia

Opis

O hotelu

  • Ocean views, rooms with balconies

  • Heated outdoor pool , fitness centre "Beachside Fitness"

  • Ocean-view dining, outdoor terrace overlooking the beach

  • Your choice of 4 bars North Bar, Adrift Pool Bar, The Frisky Flamingo or Pepe's on the Beach

  • Free bus outside for city shopping and dining

Nasze pokoje

Take advantage of our Flight + Hotel offers

Discover
Discover

Lokalizacja hotelu

Novotel Wollongong Northbeach

2-14 Cliff Road, NORTH WOLLONGONG
2500 WOLLONGONG
Australia

Pozycja GPS:-34.414486, 150.900293

Telefon
Faks +61 2 4224 3141

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Zwierzęta niedozwolone
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

PALISADE KITCHEN & BAR

The best quality local produce, prepared in the simplest way.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.3/5  Liczba opinii: 3 241

Ocena TripAdvisor  4.0/5  Liczba opinii: 1 189

Little disappointed

Ocena na stronie TripAdvisor 3.0/5

KDRudd Couples - Opinia zatwierdzona w TripAdvisor

Loved that we got an upgrade to an ocean view room. But gasped as we stepped out of the elevator to be hit by stifling heat in the foyer hallways to the room! No air-conditioning. Then the room had filthy smeary mirrors except in the bathroom and the basin was all cracked. Needs a good clean and repaint plus air-conditioning in the passage area. Not 5 star i remember!

Dear KDRudd, Thank you for your review following your stay at Novotel Northbeach Wollongong. I’m delighted to hear that you appreciated the upgrade to an ocean view room—our team always strives to provide memorable touches to enhance your stay. However, I’m saddened that other aspects of your experience did not meet the high standards you remember from us. I apologise about the cleanliness and maintenance concerns in your room, including the smeary mirrors and cracked basin. Please accept my sincerest apologies for these oversights. I have addressed these matters with our housekeeping and maintenance teams to ensure immediate attention is given to improving our facilities and cleanliness standards. Your comments are incredibly valuable in helping us identify areas for improvement, and I appreciate your honesty. We are committed to making the necessary changes to provide the five-star experience you expect and deserve. If there’s anything further I can do to address your concerns or if you plan to visit us again, please don’t hesitate to contact me directly at guestrelations@novotelnorthbeach.com.au. Wishing you and your loved ones a very Merry Christmas and a Happy New Year 2025. Sincerely, Novotel Team.

Disappointed

Ocena na stronie TripAdvisor 3.0/5

MicheleN1954 Couples - Opinia zatwierdzona w TripAdvisor

The stay began with an unhelpful checkin when the staff member told me that I was not entitled to a welcome drink as a Gold Accor member. I had already received the vouchers in my app so I knew I was correct but I was not going to argue with her. I certainly was not made to feel welcomed as an Accor member and my husband asked me if I thought there was any point being a member when he heard the checkin conversation. Later that same staff member spoke to me via the phone and offered me a late check out and told me that I actually was able to receive a welcome drink. Our room had great views of the beach and the bed was very comfortable. There was only one packet of standard biscuits in the room which I think is stingy, and there was nothing to welcome me as a member. This is the first Accor hotel I’ve been to where I have not received a special treat eg fancy biscuits, chocolates or fruit. Breakfast was average. Great location, and I really enjoyed my swim in the pool.

Dear Michele, Thank you for sharing your recent experience following your stay at Novotel, Wollongong. We are saddened to hear that your stay did not meet the high standards you’ve come to expect from Accor properties and from your membership benefits. The confusion during check-in and the initial misunderstanding about your welcome drink entitlement is not reflective of the warm and attentive service we strive to provide. I will address this matter with our front desk team to ensure such oversights are avoided in the future. I am glad this was eventually resolved, but I understand the frustration it caused and regret the negative impression it left on you and your husband. I also regret that your experience as a Gold Accor member was not acknowledged with the personalised touches you deserve. It’s disappointing to hear that this fell short, as we value and greatly appreciate your loyalty. I’ve shared your feedback with our team to reinforce the importance of recognising and celebrating our valued members. While I’m delighted to know you enjoyed the location, pool, and the comfort of your room, I’m sorry that elements of your stay—such as the breakfast variety and room amenities—did not live up to expectations. Please know that are Front Office Team are available 24/7 should you require anything at all for your future stay with us. Your feedback is incredibly valuable, and I hope we can have the opportunity to restore your confidence in us on a future visit. Should you decide to return, please feel free to contact us directly at guestrelations@novotelnorthbeach.com.au, and we will be delighted to personally assist with your reservation and ensure a flawless stay. Wishing you a Merry Christmas and a very Happy New Year from the entire team. Sincerely, Novotel Team.

Overall good

Ocena na stronie TripAdvisor 4.0/5

Promisetobegood Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

Nice hotel - friendly staff - great views. Rooms fairly basic and room service food was not great -despite being expensive. Bit tight with teas/coffee facilities in the rooms which were not reliably replenished. But location was gorgeous and staff very pleasant.

Dear Promisetobegood, Thank you for taking the time to share your feedback following your stay at Novotel Northbeach Wollongong. We are delighted to hear that you found our hotel staff friendly, enjoyed the breathtaking views, and appreciated the gorgeous location. We regret that certain aspects of your experience, such as the basic room features, room service, and tea/coffee replenishment, did not meet your expectations. Please know that your comments regarding these areas have been shared with our team, and we will use them as an opportunity to improve the quality of our services and amenities. We greatly value your input and hope to welcome you back to Novotel Northbeach Wollongong in the future, where we aim to make your next stay an even more enjoyable experience. Sincrerely, Novotel Team.

Tired hotel , poor service

Ocena na stronie TripAdvisor 2.0/5

AndrewE1801 Rodziny - Opinia zatwierdzona w TripAdvisor

My wife, daughter and I stayed here for 6 nights for a friend’s wedding. The hotel rooms are very small, the wardrobe was tiny and our room had a mouldy smell to it. The room itself had a renovation in the past 5 years or so but it was my daughter’s so-called disabled room we had an issue with. It has carport on the floor throughout which everybody knows is not suitable for a wheelchair or a hoist! This along with the small size of the room made moving my daughter around the room very difficult. The main problem with this hotel is the POOR SERVICE! In this town there are no other 4 star hotels that could provide any competition. Which indeed is the cause of the poor standard of service. The exception to this was the fantastic young man who was working in the bar who served us bar food when we arrived on our first night. Each morning at breakfast we had to wait for a waiter to come to the always unattended front counter. Our dirty plates and cutlery sat for a long time on the table as we continued with our breakfast. As we sat there wondering when someone would appear to take the plates and cutlery, I witnessed another worker setting tables. She proceeded to put her fingers inside the clean glasses as she placed them on the table. I reported what I had observed to another waitress who told me the person was on work experience but she didn’t seem to perturbed by what I had witnessed. Some of the hot food- fried eggs were cold even though they had a heat lamp above them. On the Saturday night we decided to eat in the Palisade Restaurant, we arrived at 8.45pm and were told by a very abrupt manager, Ian, that we needed to hurry up and order as the kitchen was closing! Was this really a Novotel I was staying at? Shutting at 9. pm on a Saturday night, really? And then being told to hurry up! On a positive note, the food at Palisades was very nice and our waitress was very friendly too. She told us she’d remove the charge for the drink that did not turn up when ordered. Although when I went to pay , Ian the manager tried to argue with me about the $5 for the pineapple juice that was suppose to be removed from the bill! On one occasion room service forgot to make up one of our beds. We called about it, they came to the room and still didn’t make the bed. To top it all off, when I went to pay the bill upon checking out, I was charged $500 over what I should have paid until I pointed it out. The whole checking out process took nearly 15 minutes as the person could print out a new invoice for me to check. This hotel needs to lift its game as it has no idea what real service looks like!

Dear Andrew, Thank you for taking the time to tell us about your experience at the Novotel Northbeach Wollongong. We are saddened to hear that your experience did not meet your expectations. Please be assured that your feedback has been passed onto management to be reviewed and investigated further. You will receive a response to your personal email shortly. Sincerely, Novotel Team

Beautiful hotel at the beach.

Ocena na stronie TripAdvisor 5.0/5

kd2226 Rodziny - Opinia zatwierdzona w TripAdvisor

Beautiful Novotel in a beautiful location at the beach. Helpful, accommodating staff. We really enjoyed spending time in the enormous lobby bar with the eye catching virtual aquarium. There is an inviting outdoor pool and bar/restaurant area. The rooms and bathrooms were clean and nicely decorated - standard Novotel rooms. The traffic situation with pulling into the driveway and getting into the parking garage was a bit confusing, with a bunch of bollards adding to the confusion. This hotel is our first choice when staying in Wollongong. Unfortunately, sometimes the price for a room can be unreasonable (the price fluctuates greatly). I would absolutely recommend this hotel if you can get it at a decent price.

Dear kd2226, Thank you for taking the time to share your detailed and thoughtful feedback following your stay at Novotel Northbeach Wollongong. It’s wonderful to hear that you enjoyed your stay and appreciated our beautiful location, helpful staff, and inviting amenities like the lobby bar with the virtual aquarium and the outdoor pool and dining area. We’re also pleased to know that our clean and well-decorated rooms met your expectations. Your kind words about making us your first choice in Wollongong truly mean a lot to our team. I understand your concerns about the traffic flow into the parking garage and the fluctuating room rates. We’ll certainly review your feedback. Regarding pricing, we recommend booking early to secure the best rates, as prices can fluctuate based on demand. Thank you again for your recommendation. We look forward to welcoming you back on your next visit to Wollongong! Wishing you and your loved ones a very happy Festive Season. Sincerely, Novotel Team.

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 1 208 Liczba opinii 8.7/10 Lokalizacja
  • 2 072 Liczba opinii 7.3/10 Pokój
  • 1 551 Liczba opinii 8/10 Obsługa
  • 122 Liczba opinii 4.4/10 Internet
  • 932 Liczba opinii 5.6/10 Komfort
  • 617 Liczba opinii 6.6/10 Czystość
  • 457 Liczba opinii 4.5/10 Dobra oferta cenowa
  • 401 Liczba opinii 7.2/10 Śniadanie

Zarządzane przez Trustyou

Inne nasze placówki w pobliżu

Wollongong - wszystkie nasze hotele

Minimalna, szacunkowa cena za 1 noc dla 1 osoby w danej kategorii cenowej pokoju, bez usług dodatkowych, bez śniadania. Odpowiada najniższej cenie zwykłej obejmującej wszystkie podatki (Niektóre podatki należy opłacić po przybyciu do hotelu (np. podatek turystyczny) zgodnie z obowiązującymi przepisami lokalnymi.) w danym obiekcie, dostępnej danego dnia na stronie https://all.accor.com/, za pobyt na jedną noc rozpoczynający się w ciągu kolejnych 20 dni. Cena zmienna uzależniona od okresu i dostępności. Cena jest gwarantowana tylko w momencie rezerwacji. Opłaty za wszystkie rezerwacje (zagraniczne) dokonywane są w walucie kraju, w którym znajduje się hotel. Gwarantowana jest tylko kwota potwierdzona podczas rezerwacji w walucie kraju, w którym znajduje się hotel. Szacunkowa wysokość opłaty w Twojej walucie może zostać wskazana, ale nie stanowi ona ceny umownej. W momencie płatności Twój bank może obciążyć Cię opłatami bankowymi i/lub opłatami za przewalutowanie.