Novotel Wollongong Northbeach 4 gwiazdki

Ocena klientów (Ocena ALL) 4.4/5 Liczba opinii: 2 578

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2-14 Cliff Road, NORTH WOLLONGONG, 2500 WOLLONGONG, Australia

Opis

O hotelu

  • Ocean views, rooms with balconies

  • Heated outdoor pool , fitness centre "Beachside Fitness"

  • Ocean-view dining, outdoor terrace overlooking the beach

  • Your choice of 4 bars North Bar, Adrift Pool Bar, The Frisky Flamingo or Pepe's on the Beach

  • Free bus outside for city shopping and dining

Nasze pokoje

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Lokalizacja hotelu

Novotel Wollongong Northbeach

2-14 Cliff Road, NORTH WOLLONGONG
2500 WOLLONGONG
Australia

Pozycja GPS:-34.414486, 150.900293

Telefon
Faks +61 2 4224 3141

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Zwierzęta niedozwolone
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

PALISADE KITCHEN & BAR

The best quality local produce, prepared in the simplest way.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.4/5  Liczba opinii: 2 578

Ocena TripAdvisor  4.0/5  Liczba opinii: 2 821

Noise

Ocena na stronie TripAdvisor 1.0/5

Inspire16248155723 Opinia zatwierdzona w TripAdvisor

Hotel hosts private events, right outside your room. Stayed with kids, loud music went until late, kids couldn’t sleep, rang reception, hotel didn’t care, nothing they could do apparently. I would understand if we were staying in rooms above a pub or a nightclub but we paid top dollar to stay at a nice hotel and this was like being in the nightclub. Cost a fortune, not happy.

Dear Inspire16248155723, Thank you for taking the time to tell us about your experience at the Novotel Wollongong Northbeach. I am sorry that your experience did not meet your expectations; please accept our sincerest apologies that the noise you encountered from the private function affected your stay. For any future stays, please do not hesitate to ask our Front Desk team for a room move, and if occupancy allows we will be more than happy to find an alternative for you via another Hotel Room away from disturbance or noise. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Warm regards, Guest Relations

Happy Stay

Ocena na stronie TripAdvisor 5.0/5

GlennW4 Rodziny - Opinia zatwierdzona w TripAdvisor

Happy stay . Originally booked for 1 night . On the first night the local electricity grid shut down to delay check in and loss of electricity in the hotel including the lifts . We stayed on the 10 th floor .Marooned in the room for over 3 hours from about 6.30 pm . No fault of the Hotel . Next morning ( Saturday 25/05/24 ) spoke with the Duty Manager Jan ( I hope I spelt his name right ,) who was excellent . He remedied our issues and we stayed another night and fully enjoyed our time with our 2 young grand children whom we came to visit after travelling for about 2 hours . Thank you to the Duty Manager and Novotel . We will return and stay again .

Dear GlennW4, We very much appreciate your comments regarding your stay at the Novotel Wollongong Northbeach! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Great stay

Ocena na stronie TripAdvisor 5.0/5

Liselotte W Opinia zatwierdzona w TripAdvisor

We had an amazing stay in a beautiful room with amazing views. Just a few steps from the beach and sea pool. Too bad that we only stayed 1 night. I wish we could have stayed for weeks. The pool and restaurants looked great and we hope to come back soon

Dear liselottew249, Thank you for taking the time to share your wonderful experience with us! We are delighted to hear that you had an amazing stay in one of our beautiful rooms with stunning views, and that you enjoyed our spectacular location. Thank you for choosing to stay with us, and we look forward to the opportunity to host you again for a longer stay in the future! Kind regards, Nadine

Good location, that’s it!

Ocena na stronie TripAdvisor 2.0/5

Sjc997 Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

This hotel on a positive benefits from its great location and that’s really it. The rooms are older and single window glazed. The air condition runs as noisy as a helicopter; the shower head leaked; the safe didn’t work; and the extractor fan in the bathroom didn’t work! The hotel also charges for WiFi!!!! The bed was comfortable. Everything fed directly to the hotel staff who didn’t seem surprised!

Dear Sjc997, Thank you for taking the time to share your feedback with us. We are glad to hear that you appreciated our great location, however we are truly sorry to learn about the issues you encountered during your stay. Your experience falls short of the standards we aim to provide for our guests, and we apologise for any inconvenience caused by the older rooms, noisy air conditioning, leaking shower head, malfunctioning safe, and non-functional bathroom extractor fan. Please know that your comments have been shared with our team, and we will take appropriate measures to address and rectify these issues to ensure a more comfortable stay for our guests in the future. In regards to our Wi-Fi charges, please accept our apologies that you were not verbally advised about our complimentary Wi-Fi for our Accor members across all Accor properties. For any future stays, this is noted on our welcome letter with a QR code that you simply need to scan on your device to sign up to Accor’s free membership. Alternatively, you may visit the following link: https://all.accor.com/loyalty-program/reasonstojoin/index.en.shtml The entire team at Novotel Wollongong Northbeach hope to have the opportunity to welcome you back for a much-improved experience. Kind regards, Nadine

Disappointing!

Ocena na stronie TripAdvisor 3.0/5

SydneySally Opinia zatwierdzona w TripAdvisor

My husband and ! bought a voucher for $500 for this hotel for a charity auction. We paid slightly more than the face value which we were happy to do We saved the voucher for our 30th wedding anniversary. On booking the hotel I advised by email that we were celebrating our milestone. We booked an ocean view balcony room at a 'cost' of $457, with parking of $30 this pretty much was the full voucher The room was the 6th floor, the second level of accommodation. The room was large and the bathroom lovely, but that where it ended unfortunately. Our room was in the 'v' of the building so the balcony door was small this meant you couldn't see the view from a large part of the room. The balcony looked over the roof of the lower levels of the hotel so sure you could see the ocean but it was not as nice as it could have been...just really disappointing. Can't help thinking that because we were paying with a 'gift voucher' that we were given a lowest 'level' of room in the category we booked. I know the hotel will deny this but I am not convinced. It was a Sunday night so I am sure the hotel wasn't at capacity The design of the room was odd too, it meant you couldn't see the TV from the lounge Breakfast was included in our booking. It was your standard buffet, nothing wrong with it but nothing really outstanding. There was a cost for a barista coffee, which I guess is not unusual. What was really lousy though was when you ordered at a counter (rather than to hospitality staff) you were told to come back in 5 mins for the coffee. Really!!!! I would have thought delivering it to the table would be a given. We have stayed at many hotels and these days wifi is almost always included. While it didn't inconvenience us, to have to pay for wifi if needed, unless you are a member of your loyalty program seems to me to be gouging Lastly, we were celebrating an important milestone. A token acknowledgment of that would have been a nice touch When we checked out, we were asked if we enjoyed our stay. I gave a very unenthusiastic "it was ok", the response was "ok". No request for feedback, nothing!. I did provide feedback but I'm not confident it will be passed on We are unlikely to be back. The hotel is expensive, Sydney CBD prices, and just doesn't deliver

Dear SydneySally, Thank you for taking the time to share your experience with us. We understand that celebrating your 30th wedding anniversary is a significant milestone, and we regret that we fell short of your expectations. Regarding your room assignment, we want to reassure you that we do not prioritise guests based on their method of payment. However, we apologise if the room you were allocated did not fully meet your expectations for such a special occasion. Your feedback on the room design and balcony view is valuable to us, and we will certainly consider it for future improvements. Please also accept our apologies for any inconvenience you experienced with the breakfast service and the handling of coffee orders. Your comments regarding the Wi-Fi charge and the lack of acknowledgment for your milestone celebration have been duly noted, and we will review these areas to ensure a better experience for our guests in the future. Please know that your feedback is important to us, and we will take every effort to address the issues internally. We understand your hesitation to return, however hope you will reconsider and give us another opportunity to exceed your expectations in the future. Kind regards, Nadine

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

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  • 338 Liczba opinii 7.1/10 Śniadanie
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