Novotel Wollongong Northbeach 4 gwiazdki

Ocena klientów (Ocena ALL) 4.4/5 Liczba opinii: 2 225

Novotel Wollongong Northbeach - Image 1
Novotel Wollongong Northbeach - Image 2
Novotel Wollongong Northbeach - Image 3
Novotel Wollongong Northbeach - Image 4

Opis

O hotelu

  • Ocean views, rooms with balconies

  • Heated outdoor pool , fitness centre "Beachside Fitness"

  • Ocean-view dining, outdoor terrace overlooking the beach

  • Your choice of 4 bars North Bar, Adrift Pool Bar, The Frisky Flamingo or Pepe's on the Beach

  • Free bus outside for city shopping and dining

Nasze pokoje

Take advantage of our Flight + Hotel offers

Discover

Lokalizacja hotelu

Novotel Wollongong Northbeach

2-14 Cliff Road, NORTH WOLLONGONG
2500 WOLLONGONG
Australia

Pozycja GPS:-34.414486, 150.900293

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Zwierzęta niedozwolone
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

PALISADE KITCHEN & BAR

The best quality local produce, prepared in the simplest way.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.4/5  Liczba opinii: 2 225

Ocena TripAdvisor  4.0/5  Liczba opinii: 2 820

Great stay

Ocena na stronie TripAdvisor 5.0/5

Liselotte W Opinia zatwierdzona w TripAdvisor

We had an amazing stay in a beautiful room with amazing views. Just a few steps from the beach and sea pool. Too bad that we only stayed 1 night. I wish we could have stayed for weeks. The pool and restaurants looked great and we hope to come back soon

Dear liselottew249, Thank you for taking the time to share your wonderful experience with us! We are delighted to hear that you had an amazing stay in one of our beautiful rooms with stunning views, and that you enjoyed our spectacular location. Thank you for choosing to stay with us, and we look forward to the opportunity to host you again for a longer stay in the future! Kind regards, Nadine

Good location, that’s it!

Ocena na stronie TripAdvisor 2.0/5

Sjc997 Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

This hotel on a positive benefits from its great location and that’s really it. The rooms are older and single window glazed. The air condition runs as noisy as a helicopter; the shower head leaked; the safe didn’t work; and the extractor fan in the bathroom didn’t work! The hotel also charges for WiFi!!!! The bed was comfortable. Everything fed directly to the hotel staff who didn’t seem surprised!

Dear Sjc997, Thank you for taking the time to share your feedback with us. We are glad to hear that you appreciated our great location, however we are truly sorry to learn about the issues you encountered during your stay. Your experience falls short of the standards we aim to provide for our guests, and we apologise for any inconvenience caused by the older rooms, noisy air conditioning, leaking shower head, malfunctioning safe, and non-functional bathroom extractor fan. Please know that your comments have been shared with our team, and we will take appropriate measures to address and rectify these issues to ensure a more comfortable stay for our guests in the future. In regards to our Wi-Fi charges, please accept our apologies that you were not verbally advised about our complimentary Wi-Fi for our Accor members across all Accor properties. For any future stays, this is noted on our welcome letter with a QR code that you simply need to scan on your device to sign up to Accor’s free membership. Alternatively, you may visit the following link: https://all.accor.com/loyalty-program/reasonstojoin/index.en.shtml The entire team at Novotel Wollongong Northbeach hope to have the opportunity to welcome you back for a much-improved experience. Kind regards, Nadine

Disappointing!

Ocena na stronie TripAdvisor 3.0/5

SydneySally Opinia zatwierdzona w TripAdvisor

My husband and ! bought a voucher for $500 for this hotel for a charity auction. We paid slightly more than the face value which we were happy to do We saved the voucher for our 30th wedding anniversary. On booking the hotel I advised by email that we were celebrating our milestone. We booked an ocean view balcony room at a 'cost' of $457, with parking of $30 this pretty much was the full voucher The room was the 6th floor, the second level of accommodation. The room was large and the bathroom lovely, but that where it ended unfortunately. Our room was in the 'v' of the building so the balcony door was small this meant you couldn't see the view from a large part of the room. The balcony looked over the roof of the lower levels of the hotel so sure you could see the ocean but it was not as nice as it could have been...just really disappointing. Can't help thinking that because we were paying with a 'gift voucher' that we were given a lowest 'level' of room in the category we booked. I know the hotel will deny this but I am not convinced. It was a Sunday night so I am sure the hotel wasn't at capacity The design of the room was odd too, it meant you couldn't see the TV from the lounge Breakfast was included in our booking. It was your standard buffet, nothing wrong with it but nothing really outstanding. There was a cost for a barista coffee, which I guess is not unusual. What was really lousy though was when you ordered at a counter (rather than to hospitality staff) you were told to come back in 5 mins for the coffee. Really!!!! I would have thought delivering it to the table would be a given. We have stayed at many hotels and these days wifi is almost always included. While it didn't inconvenience us, to have to pay for wifi if needed, unless you are a member of your loyalty program seems to me to be gouging Lastly, we were celebrating an important milestone. A token acknowledgment of that would have been a nice touch When we checked out, we were asked if we enjoyed our stay. I gave a very unenthusiastic "it was ok", the response was "ok". No request for feedback, nothing!. I did provide feedback but I'm not confident it will be passed on We are unlikely to be back. The hotel is expensive, Sydney CBD prices, and just doesn't deliver

Dear SydneySally, Thank you for taking the time to share your experience with us. We understand that celebrating your 30th wedding anniversary is a significant milestone, and we regret that we fell short of your expectations. Regarding your room assignment, we want to reassure you that we do not prioritise guests based on their method of payment. However, we apologise if the room you were allocated did not fully meet your expectations for such a special occasion. Your feedback on the room design and balcony view is valuable to us, and we will certainly consider it for future improvements. Please also accept our apologies for any inconvenience you experienced with the breakfast service and the handling of coffee orders. Your comments regarding the Wi-Fi charge and the lack of acknowledgment for your milestone celebration have been duly noted, and we will review these areas to ensure a better experience for our guests in the future. Please know that your feedback is important to us, and we will take every effort to address the issues internally. We understand your hesitation to return, however hope you will reconsider and give us another opportunity to exceed your expectations in the future. Kind regards, Nadine

Good location and facilities, watch out for the noise

Ocena na stronie TripAdvisor 2.0/5

Joshola78 Opinia zatwierdzona w TripAdvisor

Hotel is pretty standard and generally adequate facilities given the age of the property. Location is great - directly across the road from the beach. In-house restaurant was very good and a handful of other nice dining options in the immediate surrounds. Major issue to watch for is the bar/nightclub in the front basement (Pepe's). The club's doof-doof music goes until late and rattled the balcony windows with every beat. When we called reception at 1030pm, they said it would stop at 11pm... which it didn't. It was still going at 12ish, and eventually quietened down about 1am. There's also a huge amount of shouting and street noise as people come and go from there. This is particularly the case if you're on a lower level on the north side of the hotel. It makes it hard when you're travelling with a family who want to sleep. No doubt management will respond to this review and (unhelpfully) point out that it has nothing to do with them and Pepe's is a separate tenant to the hotel. That might be the case, but given the prices they are charging per night, that's not a good enough excuse. Also, there is no warning about this whatsoever. I would suggest thinking carefully about booking here with that in mind.

Dear Joshola78, Thank you for taking the time to share your feedback following your recent visit to Novotel Wollongong Northbeach. We are delighted to hear that you enjoyed our beautiful beachfront location and facilities. We were, however, disappointed to hear that you did not feel you received your value for money due to exterior noise. Please accept our sincere apologies that the noise you encountered from the External venues affected your stay. For any future stays, please do not hesitate to ask our Front Desk team for a room move, and if occupancy allows we will be more than happy to find an alternative for you via another Hotel Room away from disturbance or noise. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Dora Guest Relations Executive

Average, not the best, not the worst.

Ocena na stronie TripAdvisor 3.0/5

686kyarac Rodziny - Opinia zatwierdzona w TripAdvisor

Check in experience was smooth and lucky for us we got an early check in! The beds were very soft, very uncomfortable to sleep on. The room was advertised as having two queen beds which is absolutely not the case, they were doubles, that was very disappointing. The rooms are not very sound proof, can hear the street noise (the loud cars outside don’t stop until about midnight), and people walking up and down the hallway. The hotel is very close to the beach, and has a great and convenient beach towel borrowing program. That rocked! The food at North Bar was expensive and not great - food was flavourless but the chips were fresh The buffet breakfast was good enough at Palisades, I could see the chef removing food which had been there for a while which was cheering. Both places were welcoming to children which was nice! Les was very kind in the little shop, as were the beautiful housekeepers who took good care of our room and were lovely when we spoke to them.

Dear 686Kyarac, Thank you for taking the time to share your feedback following your recent visit to Novotel Wollongong Northbeach! We are delighted that you enjoyed our beachfront location and were pleased with your checkin process. I will pass along your lovley comments to Les and our housekeeping team. We were saddened to hear of your discomfort with the bedding. For any future stays, please be sure to ask our friendly Front Office Staff for a mattress board that can be brought up to your room to adjust the firmness of the mattress. I can assure you our bed sizes are no smaller then a Queen exept for the sofa beds option. We sincerely appoligise for the unsatisfactory dining experience at North Bar. We appreciate your comments as we are always looking for ways to improve our guest experience. Please be assured this feedback has been passed onto management to be reviewed and addressed. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards, Dora Guest Relations Executive

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 1 010 Liczba opinii 8.5/10 Lokalizacja
  • 1 699 Liczba opinii 7.3/10 Pokój
  • 1 302 Liczba opinii 8.1/10 Obsługa
  • 96 Liczba opinii 4.2/10 Internet
  • 778 Liczba opinii 5.6/10 Komfort
  • 530 Liczba opinii 5.9/10 Czystość
  • 380 Liczba opinii 3.8/10 Dobra oferta cenowa
  • 328 Liczba opinii 6.8/10 Śniadanie

Zarządzane przez Trustyou

Inne nasze placówki w pobliżu

Wollongong - wszystkie nasze hotele