Novotel Wollongong Northbeach bintang 4

Catatan tamu Avis (Peringkat ALL) 4.3/5 3.226 ulasan

Jaminan Harga
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Novotel Wollongong Northbeach - Image 1
Novotel Wollongong Northbeach - Image 2
Novotel Wollongong Northbeach - Image 3
Novotel Wollongong Northbeach - Image 4
2-14 Cliff Road, NORTH WOLLONGONG, 2500 WOLLONGONG, Australia

Deskripsi

Keistimewaan hotel

  • WiFi, TV kabel, banyak kamar dengan balkon

  • Kolam air panas luar-ruang, pusat kebugaran, sauna

  • A la carte, hidangan prasmanan, teras berpemandangan laut

  • Bar Lobi luas, camilan tepi pantai Pepe

  • Bus gratis di luar hotel untuk berbelanja dan bersantap di kota

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Lokasi hotel

Novotel Wollongong Northbeach

2-14 Cliff Road, NORTH WOLLONGONG
2500 WOLLONGONG
Australia

GPS:-34.414486, 150.900293

Telepon
Fax +61 2 4224 3141

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Hewan peliharaan tidak diperbolehkan
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service

WINDJAMMERS RESTAURANT

Windjammer terkenal dengan beragam menu a-la-carte dan prasmanan, tujuh hari seminggu untuk sarapan dan makan malam. Seafood Extravaganza tersedia Jumat dan Sabtu malam. Menghadap Samudra Pasifik. Bisa bersantap di dalam dan luar ruangan.

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Peringkat ALL  4.3/5  3.226 ulasan

Peringkat TripAdvisor  4.0/5  2.832 ulasan

Overall good

Catatan Tripadvisor 4.0/5

Promisetobegood Bisnis - Ulasan TripAdvisor tersertifikasi

Nice hotel - friendly staff - great views. Rooms fairly basic and room service food was not great -despite being expensive. Bit tight with teas/coffee facilities in the rooms which were not reliably replenished. But location was gorgeous and staff very pleasant.

Dear Promisetobegood, Thank you for taking the time to share your feedback following your stay at Novotel Northbeach Wollongong. We are delighted to hear that you found our hotel staff friendly, enjoyed the breathtaking views, and appreciated the gorgeous location. We regret that certain aspects of your experience, such as the basic room features, room service, and tea/coffee replenishment, did not meet your expectations. Please know that your comments regarding these areas have been shared with our team, and we will use them as an opportunity to improve the quality of our services and amenities. We greatly value your input and hope to welcome you back to Novotel Northbeach Wollongong in the future, where we aim to make your next stay an even more enjoyable experience. Sincrerely, Novotel Team.

Tired hotel , poor service

Catatan Tripadvisor 2.0/5

AndrewE1801 Keluarga - Ulasan TripAdvisor tersertifikasi

My wife, daughter and I stayed here for 6 nights for a friend’s wedding. The hotel rooms are very small, the wardrobe was tiny and our room had a mouldy smell to it. The room itself had a renovation in the past 5 years or so but it was my daughter’s so-called disabled room we had an issue with. It has carport on the floor throughout which everybody knows is not suitable for a wheelchair or a hoist! This along with the small size of the room made moving my daughter around the room very difficult. The main problem with this hotel is the POOR SERVICE! In this town there are no other 4 star hotels that could provide any competition. Which indeed is the cause of the poor standard of service. The exception to this was the fantastic young man who was working in the bar who served us bar food when we arrived on our first night. Each morning at breakfast we had to wait for a waiter to come to the always unattended front counter. Our dirty plates and cutlery sat for a long time on the table as we continued with our breakfast. As we sat there wondering when someone would appear to take the plates and cutlery, I witnessed another worker setting tables. She proceeded to put her fingers inside the clean glasses as she placed them on the table. I reported what I had observed to another waitress who told me the person was on work experience but she didn’t seem to perturbed by what I had witnessed. Some of the hot food- fried eggs were cold even though they had a heat lamp above them. On the Saturday night we decided to eat in the Palisade Restaurant, we arrived at 8.45pm and were told by a very abrupt manager, Ian, that we needed to hurry up and order as the kitchen was closing! Was this really a Novotel I was staying at? Shutting at 9. pm on a Saturday night, really? And then being told to hurry up! On a positive note, the food at Palisades was very nice and our waitress was very friendly too. She told us she’d remove the charge for the drink that did not turn up when ordered. Although when I went to pay , Ian the manager tried to argue with me about the $5 for the pineapple juice that was suppose to be removed from the bill! On one occasion room service forgot to make up one of our beds. We called about it, they came to the room and still didn’t make the bed. To top it all off, when I went to pay the bill upon checking out, I was charged $500 over what I should have paid until I pointed it out. The whole checking out process took nearly 15 minutes as the person could print out a new invoice for me to check. This hotel needs to lift its game as it has no idea what real service looks like!

Dear Andrew, Thank you for taking the time to tell us about your experience at the Novotel Northbeach Wollongong. We are saddened to hear that your experience did not meet your expectations. Please be assured that your feedback has been passed onto management to be reviewed and investigated further. You will receive a response to your personal email shortly. Sincerely, Novotel Team

Beautiful hotel at the beach.

Catatan Tripadvisor 5.0/5

kd2226 Keluarga - Ulasan TripAdvisor tersertifikasi

Beautiful Novotel in a beautiful location at the beach. Helpful, accommodating staff. We really enjoyed spending time in the enormous lobby bar with the eye catching virtual aquarium. There is an inviting outdoor pool and bar/restaurant area. The rooms and bathrooms were clean and nicely decorated - standard Novotel rooms. The traffic situation with pulling into the driveway and getting into the parking garage was a bit confusing, with a bunch of bollards adding to the confusion. This hotel is our first choice when staying in Wollongong. Unfortunately, sometimes the price for a room can be unreasonable (the price fluctuates greatly). I would absolutely recommend this hotel if you can get it at a decent price.

Dear kd2226, Thank you for taking the time to share your detailed and thoughtful feedback following your stay at Novotel Northbeach Wollongong. It’s wonderful to hear that you enjoyed your stay and appreciated our beautiful location, helpful staff, and inviting amenities like the lobby bar with the virtual aquarium and the outdoor pool and dining area. We’re also pleased to know that our clean and well-decorated rooms met your expectations. Your kind words about making us your first choice in Wollongong truly mean a lot to our team. I understand your concerns about the traffic flow into the parking garage and the fluctuating room rates. We’ll certainly review your feedback. Regarding pricing, we recommend booking early to secure the best rates, as prices can fluctuate based on demand. Thank you again for your recommendation. We look forward to welcoming you back on your next visit to Wollongong! Wishing you and your loved ones a very happy Festive Season. Sincerely, Novotel Team.

Lokasi strategis

Catatan tamu Avis 5.0/5

Anonim Sendiri - Ulasan terverifikasi ALL

Sangat memuaskan

Dear Heru K., We very much appreciate your comments regarding your stay at the Novotel Wollongong Northbeach. I’m delighted to hear that you found our location strategic and your experience very satisfactory. We strive to provide our guests with a comfortable and convenient stay, and it’s rewarding to know that we met your expectations. soon! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anna Guest Relations Executive

Tired and in need of repairs

Catatan Tripadvisor 2.0/5

431frequenttraveller Couples - Ulasan TripAdvisor tersertifikasi

Novotel north beach you would expect at least a four star hotel but like most Novotel these are looking tired and in need of Reno’s. the dinner was exceptional very impressed but the breakfast was embarrassing - and have had better at 2 star B&Bs… suggest you go next door to the cafe for breakfast like most that stay there do…

Dear 43frequenttraveller, Thank you for sharing your experience following your stay with us at Novotel Northbeach Wollongong. While we are delighted to hear that you enjoyed the exceptional dinner, we are saddened that breakfast did not meet your expectations. We take pride in offering a quality dining experience, and I’ve shared your feedback with our culinary team. Your comments about the condition of the property are also noted. We strive to deliver consistent excellence, and I regret that your visit didn’t reflect this fully. I hope you will give us another opportunity to provide you with the quality and service we aim for. Your satisfaction means a great deal to us, and we hope to have the chance to make your next visit to Novotel Wollongong seamless and enjoyable. Please don’t hesitate to contact us directly at guestrelations@novotelnorthbeach.com.au for any assistance or special requests before your arrival. Sincerely, Novotel Team.

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

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  • 119 ulasan 4.4/10 Internet
  • 923 ulasan 5.6/10 Kenyamanan
  • 613 ulasan 6.7/10 Kebersihan
  • 450 ulasan 4.4/10 Kesepadanan nilai
  • 394 ulasan 7.3/10 Sarapan

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