Novotel Sunshine Coast Resort 4 yıldız

Avis müşterileri puanı (ALL Puanlama) 4.0/5 4.140 görüş

En iyi fiyat
garantisi
Novotel Sunshine Coast Resort - Image 1
Novotel Sunshine Coast Resort - Image 2
Novotel Sunshine Coast Resort - Image 3
Novotel Sunshine Coast Resort - Image 4
270 Ocean Drive, TWIN WATERS, 4564 SUNSHINE COAST, Australia

Açıklama

Otel ekstraları

  • Cafe, Bar and Restaurants overlooking private lagoon and swimming pool

  • Private saltwater lagoon with complimentary use of kayaks and catamarans for all guests

  • Walking distance to the patrolled surf beach, Maroochy River boardwalk and 18 hole golf course

  • Sunshine Coast Convention Centre

  • Exclusive one-of-a-kind renovated Overwater Bungalows & a brand new 3 bedroom Grand Bungalow.

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Otelin konumu

Novotel Sunshine Coast Resort

270 Ocean Drive, TWIN WATERS
4564 SUNSHINE COAST
Australia

GPS:-26.631233, 153.097443

Telefon
Faks +61 7 5448 8001

Erişim ve ulaşım

Otel servisi

Otele giriş başlangıç saati: - Otelden çıkış bitiş saati:

Otel içi
  • Yüzme havuzu
  • Araba parkı
  • Evcil hayvanlara izin verilmez
  • Restoran
  • Tekerlekli sandalye ile girişe uygun
  • Fitness merkezi
  • Wi-Fi
  • Klima
  • Kahvaltı
  • Bar
  • Toplantı odaları
  • %100 Sigara İçilmeyen Otel

Konuk değerlendirmelerimiz

Konuk değerlendirmelerimiz

Otelimizde konaklayan konuklarımızdan %100 onaylı yorumlar

Daha fazla bilgi edinin

ALL Puanlama  4.0/5  4.140 görüş

TripAdvisor Derecesi  3.5/5  350 görüş

Business/Pleasure

Tripadvisor puanı 4.0/5

michaelnY9698JA TripAdvisor onaylı yorum

Room was great. King bed fantastic and comfortable. Cleanliness we could not fault. Air conditioner a little loud but you get used to it. Second floor no lift only stairs, a bit hard with luggage. Staff helpful but service could be a little slow at times. Not much of a restaurant but nice food none the less.

Disappointing

Tripadvisor puanı 2.0/5

Robert B TripAdvisor onaylı yorum

venue and rooms good, dining a nightmare, whereas the food was quite good, there were children running riot around the restaurant. Most unpleasant. They no longer have al acarte dining or a buffet. Its just a free for all, not at all enjoyable. not a dining venue any more, will never return!

Dear Valued Guest, Thank you for sharing your feedback. We’re glad to hear that you enjoyed the venue and rooms. However, we sincerely apologize for the dining experience you had during your stay. We understand that the atmosphere and dining service were not up to your expectations, and we truly regret the disruption caused by the situation in the restaurant. We take your comments seriously and will work with our team to address both the dining setup and the environment to ensure a more comfortable experience for all guests in the future. Your feedback is invaluable in helping us improve our services. We hope to have the opportunity to welcome you back and provide a more enjoyable dining experience in the future. Sincerely, Guest Service Agent

Very disappointing restaurant. Silly cost cutting within resort.

Tripadvisor puanı 2.0/5

Earth O TripAdvisor onaylı yorum

Initial impressions on arrival were good. Good reception, nice room, picturesque setting. When we began to use the facilities, however, the wheels began to fall off. Firstly, there is little to no assistance for elderly or handicapped guests. The large pool has one handrail going into the water. The showers have no safety rail at all. This made showering very risky for me as a 72 yr old. We then decided to have dinner at the only restaurant SOLA. You go to a mini reception where you are handed a paper menu and asked to order at the counter. Inside is spartan with nothing on the tables. There is absolutely NO table service anywhere in the resort, so you have to go outside to the bar to order drinks then bring them back to the table. When our meals arrived my wife asked the server if she could have some water. He told her she could get it herself from the bar area. ( foods getting cold) The quality of the food was BELOW school canteen, but was EXPENSIVE. I had a battered flathead with chips $25. All there was on my plate was batter. When I complained to the mini reception person who took my order, she said nothing. I waited for a response, but received not a word. No apology. No nothing. Of course they have already charged for the meal, so you’ve lost the money. No managers anywhere to complain to. Just a young girl who cannot make a decision on what to do. Incidentally, my wife’s meal was appalling also. If there is a Food and Beverage Manager at the resort, Novotel needs to have a quiet word because that’s not what anybody expects when staying in a (so called) luxury resort. Overall we would give Novotel Twin Waters a 2.5 Star rating. It feels like it’s in its death throws, looking at every way to save a dollar.

Dear Valued Guest, Thank you for your feedback. We’re glad your initial experience was positive but sincerely apologize for the issues you encountered, particularly with accessibility and dining. We take your concerns seriously, especially regarding the lack of assistance for elderly or handicapped guests and the disappointing dining experience. Your comments about the restaurant’s setup and food quality are concerning, and we will address this with our team. We also apologize for the lack of response to your complaint; this is not the level of service we strive for. We truly value your input, and we’ll use it to make necessary improvements. We hope to have the opportunity to provide a better experience in the future. Sincerely, Guest Service Agent

Not a luxury escape

Tripadvisor puanı 3.0/5

B7814QQlizs Friends getaway - TripAdvisor onaylı yorum

We booked this on luxury escapes . Definatley not luxury!. Ordered room service which came in a styrofoam package which didn’t look great. Too many families with little kids and it’s too hard to get a chair near the pool. Not with $400/night.

Dear B7814QQlizs, Thank you for sharing your feedback. We regret to hear that your stay did not meet your expectations, particularly in terms of the luxury experience you were hoping for. We sincerely apologize for the presentation of the room service and will review our packaging standards to ensure a more polished and appealing service. We also understand your concerns about the pool area and the number of families during your stay. We aim to offer a family-friendly environment, but we appreciate your perspective and will consider ways to improve the guest experience for all types of visitors. We truly value your feedback and hope to have the opportunity to offer a more refined and relaxing experience on a future visit. Sincerely, Guest Service Agent

Relaxing ambience

Tripadvisor puanı 5.0/5

Paradise36037081300 Couples - TripAdvisor onaylı yorum

Great experience, Facilities and Customer Service from all Hotel Staff. Highlights include the hotel gardens and extensive Walking paths. The well cared for and clean Swimming Pool. Also a great atmosphere and Food at the Sola Bar and restaurant. Well done to Hotel management and all Staff

Dear Paradise36037081300, Thank you for sharing such a glowing review of your recent stay! We are delighted to hear that you enjoyed the relaxing ambience, as well as the exceptional facilities and customer service provided by our team. We take great pride in maintaining our gardens, walking paths, and pool, and we’re thrilled that you found them to your liking. It’s also wonderful to hear that you had a great experience at Sola Bar and Restaurant. Your kind words mean a lot to us, and we will be sure to share your feedback with our staff. We look forward to welcoming you back soon. Sincerely, Guest Service Agent

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Yakınlardaki diğer tesislerimiz

Sunshine Coast şehrindeki tüm otellerimiz

Başlangıç fiyatı, ilgili yaklaşık fiyatlı oda kategorisinde 1 kişi için 1 gece, ek hizmetler hariç, kahvaltı hariç. Sonraki 20 gün içindeki bir gecelik konaklama için https://all.accor.com/ sitesinde söz konusu konaklama için o gün belirtilen, tüm vergiler dahil (Bazı vergilerin, yürürlükteki yerel mevzuata bağlı olarak otele varıldığında ödenmesi gerekebilir (örneğin konaklama vergisi).) en düşük genel fiyata karşılık gelir. Döneme ve doluluk durumuna göre değişiklik gösterebilir. Fiyat sadece rezervasyon anında garanti edilmektedir. Tüm rezervasyonlar (yurtdışı) otelin bulunduğu ülkenin para biriminde ödenmelidir. Yalnızca rezervasyon sırasında onaylanan ve otelin bulunduğu ülkenin para birimindeki tutar garanti edilir. Kendi para biriminizdeki tahmini bir karşılık size gösterilebilir, ancak bu sözleşme vasfı taşımaz. Ödeme anında bankanız sizden bankacılık ücretleri veya döviz dönüştürme masraflarını tahsil edebilir.