Novotel Ambassador Seoul Gangnam 5 yıldız

Avis müşterileri puanı (ALL Puanlama) 4.5/5 1.263 görüş

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Novotel Ambassador Seoul Gangnam - Image 1
Novotel Ambassador Seoul Gangnam - Image 2
Novotel Ambassador Seoul Gangnam - Image 3
Novotel Ambassador Seoul Gangnam - Image 4
130 Bongeunsa ro, Gangnam gu, 06124 SEOUL, South Korea

Açıklama

Otel ekstraları

  • Located in Gangnam district near Sinnonhyeon station and Coex with easy access to the airport

  • 332 modern guest rooms and 12 business meeting rooms for up 400 pax

  • 6 luxurious restaurants & bars offering cuisines ranging from international to Bistro

  • Web / Internet corner and free WIFI for your business needs in comfort and privacy

  • Health and relaxation facilities: swimming pool, gym, sauna, and golf range

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Otelin konumu

Novotel Ambassador Seoul Gangnam

130 Bongeunsa ro, Gangnam gu
06124 SEOUL
South Korea

GPS:37.505258, 127.028829

Telefon
Faks +82 2-564-4573

Erişim ve ulaşım

Otel servisi

Otele giriş başlangıç saati: - Otelden çıkış bitiş saati:

Otel içi
  • Araba parkı
  • Servis aracı
  • Restoran
  • Tekerlekli sandalye ile girişe uygun
  • Wi-Fi
  • Klima
  • Kahvaltı
  • Bar
  • Toplantı odaları
  • %100 Sigara İçilmeyen Otel

Konuk değerlendirmelerimiz

Konuk değerlendirmelerimiz

Otelimizde konaklayan konuklarımızdan %100 onaylı yorumlar

Daha fazla bilgi edinin

ALL Puanlama  4.5/5  1.263 görüş

TripAdvisor Derecesi  4.5/5  2.201 görüş

2024 mükemmeliyet sertifikası

Helpful staff, near gangnam, near train station to visit other parts of Seoul, comfortable room, hearty breakfast

Tripadvisor puanı 5.0/5

sleepybabykai TripAdvisor onaylı yorum

Check-in, check-out - Check-in starts from 3pm korea time, and check-out latest by 12pm - You can deposit your luggage at the level 1 concierge before you check-in, and after you check-out, so that you can visit other places in Seoul after and before your flight respectively Staff - The staff were polite, helpful and able to converse in English - I want to commend a concierge staff who noticed that I dropped my phone in the Uber on Friday, 8 November, before he closed the door. Otherwise I would have lost my phone and memories inside it! - I also want to commend a concierge staff who helped me get back into my room on Friday, 8 November morning. I left my room for a morning gym workout. After returning from my workout, my room was not allowing me to enter with my card. He helped to change to another card which worked. Location - The hotel is conveniently located near Sinnonhyeon Station, with Gangnam just around the area - So you can visit places in Gangnam or other parts of Seoul very conveniently using the subway or train network - To get to and from the hotel and the airport, you can use the (1) all station train network, (2) K-Limousine bus service which stops at the airport and Novotel Ambassador Seoul Gangnam hotel, (3) Uber or other types of taxi Room - Comfortable hotel room - Besides coping with timezone differences, I had no trouble falling asleep. You can draw the curtains close to block out light, switch off the lights in your room, and fall asleep. The rooms are fairly soundproof even with vehicles driving past the street - There are alot of light switches in the room to customise the lighting you want - eg Main room, bathroom, entrance, night lamps (beside your bed; 1 on each side) - Shower gel, shampoo, conditioner, hand wash, body lotions, and a hair dryer are available in the bathroom for use - Shower and face towels are available and changed daily - Bathroom entrance towel to dry your feet is available and changed daily - Please bring your own toothbrush, toothpaste and facial care products - Bathroom - Standing shower, bath tub, Toto toilet bowl. The Toto toilet bowl was great as I got to sit on a warm seat, with adjustable temperature settings. The bath tub was also great at the start and end of my trip, when I had time to spare and wanted to defrost myself now that we experience cold, windy weather in Seoul (November) - Indoor slippers are provided and the housekeeping team changes them daily - Bathrobe is provided if you wish to use, and the housekeeping team changes them daily - 2 bottles of water. The housekeeping team maintains 2 bottles of water in your room daily - Winsaf kettle for boiling water you get from the tap, 2 drinking cups with coaster, 1 microwave oven - Hangers for your clothes, with an ironing board and iron - Laundry is available on request, and requires additional fees - Mini-bar items (ie. items placed above your kettle and in the mini fridge) require additional fees - Power socket - The hotel has 2-pin round and 3-pin power sockets, with USB charging sockets as well. I did not need to use my power socket adapter - Wireless charger - There is 1 wireless charger for your phone - TV channels - You can watch Netflix, Disney and local korean TV shows, or listen to korean songs via the Melon app - A leisure chair with a coffee table for reading - A chair with rollers where you can sit to work on your laptop on the table - Room temperature - My room was cold and I was not able to adjust the temperature higher than 26 degrees celsius, which would have been great on cold days Facilities - Breakfast on the second floor - 0630-1030 (with 1000 for the last entrance). Breakfast is buffet style, with fruits (eg watermelon, grapes, orange, apple, etc), cereals, bread, ham and bacon, different types of soups (at least 4 types of soups, eg cream of mushroom soup), small traditional korean food (eg dimsum, mandu/dumpling), eggs (scrambled, hard boiled, soft boiled, plus 1 special type of egg preparation daily eg tomato egg stir fry), salads, sausages, korean dishes (eg beef stir fry, salmon stir fry, beef bulgogi, etc), coffee and tea. There were so many dishes to try, with peppermint tea (the only non-caffeinated tea available) as a great cooling tea - Gym on the third floor - 0600-2200. The gym was closed on the first monday of every month. You have free weights (dumbbells, 1 olympic bar at the bench press), 1 smith machine, stacked weight machines, 1 pullup & dips station, 1 decline bench, treadmills, cycling and elliptical machines. The gym was not crowded during the 2 times I visited - Sunday evening and Friday morning, so I was able to complete my workout without any challenges - Swimming pool on the third floor. I did not have the time to laze around in the pool or the pool lounge chairs. Do check them out on the third floor if you are interested - Level 1 lobby - The lobby has a few areas for you to sit or stand as you wait for others in your group to arrive

Dear Guest, Thank you so much for taking the time to share such a detailed and comprehensive review of your stay with us. We are truly grateful for your interest in our hotel and for providing such thoughtful feedback. We are delighted to hear that you enjoyed our convenient location, comfortable rooms, and the hearty breakfast offerings. Your kind words about our staff’s helpfulness and attentiveness, especially their efforts to assist you with retrieving your phone and resolving your room card issue, are deeply appreciated. It is always our goal to provide exceptional service, and we will be sure to pass along your compliments to the team members involved. We also value your detailed observations about the room amenities and facilities, including the gym, pool, and dining options. Your descriptions provide wonderful insights, not only for us to continuously improve but also for future guests seeking a similar experience. Your note regarding the room temperature adjustment is duly noted, and we will ensure that this feedback is shared with the appropriate team to enhance the comfort of our guests during colder days. Once again, thank you for your kind and thoughtful review. It is guests like you who motivate us to strive for excellence every day. We hope to have the pleasure of welcoming you back in the near future for another memorable stay in Seoul. Thank you. Sincerely, Kate (Ji-Young) Yoo Guest Experience Executive Front Office Novotel Ambassador Seoul Gangnam 130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea Tel : +82 (2) 531 6552

It is located close to subway station and convenient to go wherever I wanted to go.

Tripadvisor puanı 5.0/5

Jeong Su K TripAdvisor onaylı yorum

I was very satisfied when Mr. Alex Nam at front desk explained what I could use and enjoy during my stay. He was a very professional and understanding person. His non verbal expression was excellent. The room, executive lounge, souna, lobby longe were all nice. Also, Miss Jonga Lee at the reservation team made me feel very impressed. She was an important asset of the hotel, I believe. All people in the hotel were nice and everything was good.

Dear jeongsuk704, Thank you for choosing to stay with us at Novotel Ambassador Seoul Gangnam. We sincerely appreciate your kind words about our staff, Alex and Jong-a. We are delighted to hear that our efforts to make your stay more comfortable and special were successful! Your review will be shared with all team members, and such feedback serves as a great motivation for our staff, who are committed to providing consistently high levels of service. If you have any questions or requests, please do not hesitate to let us know at any time. We are here to assist you. It was a pleasure hosting you, and we look forward to welcoming you back for another enjoyable stay in the future. Thank you. SIncerely, Kate (Ji-Young) Yoo Guest Experience Executive Front Office Novotel Ambassador Seoul Gangnam 130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea Tel : +82 (2) 531 6552

Customer service

Tripadvisor puanı 5.0/5

Uni J TripAdvisor onaylı yorum

I’ve stayed for 3 days ! Mini was very helpful checking in. She is an excellent worker who helps with customers needs like I needed two beds in the room. Thank you Jini ❤️ I was able to change room to satisfy my needs. Novotel is close to subway and buses. Many restaurants too.

Dear Unij2024, Thank you for choosing to stay with us at Novotel Ambassador Seoul Gangnam. We sincerely appreciate your kind words about our staff, Jini. We are delighted to hear that our efforts to make your stay more comfortable and special were successful! Your review will be shared with all team members, and such feedback serves as a great motivation for our staff, who are committed to providing consistently high levels of service. If you have any questions or requests, please do not hesitate to let us know at any time. We are here to assist you. It was a pleasure hosting you, and we look forward to welcoming you back for another enjoyable stay in the future. Thank you. SIncerely, Kate (Ji-Young) Yoo Guest Experience Executive Front Office Novotel Ambassador Seoul Gangnam 130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea Tel : +82 (2) 531 6552

No Housekeeping and No Turn-Down Service

Tripadvisor puanı 3.0/5

SangSom Couples - TripAdvisor onaylı yorum

Booked an executive room for 5 nights. I was surprised that no attempt was made to clean my room when I was in the Club Lounge and out for dinner from 5 p.m. Even after pushing the button for room cleaning, nobody appeared. The front desk told me, after I returned, that there is no turn-down service available, but housekeeping ends at 6 pm. They had time to clean my room but ignored my request. Definitely not the level of service I would expect for this class of hotel. Novotel, you need to do better.

Dear SangSom, Thank you for choosing to stay at Novotel Ambassador Seoul Gangnam and for taking the time to share your review. We sincerely apologize for the inconvenience caused by the room cleaning. Your feedback will be shared with the relevant department, and we will implement staff retraining and a review of our service quality. Once again, we apologize for not providing you with a comfortable and special stay, and we appreciate you sharing your concerns with us despite the inconvenience. When you choose to visit our hotel again in the future, we will strive to offer you an even more comfortable and special experience, and we look forward to welcoming you back soon. Thank you. Sincerely, Kate (Ji-Young) Yoo Guest Experience Executive Front Office Novotel Ambassador Seoul Gangnam 130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea Tel : +82 (2) 531 6552

Service is OUTSTANDING!

Tripadvisor puanı 5.0/5

Cori D TripAdvisor onaylı yorum

I felt compelled to write this review immediately (I’m still staying here) because the level of service I have received by the entire staff, but especially the concierge team (Logan, Woo Chi and the others) has been absolutely EXCEPTIONAL!!! Second to none! The room and accommodations are wonderful and so comfortable. Definitely would recommend Novotel Ambassador Gangnam Seoul to anyone lucky enough (or smart enough) to visit the wonderful, welcoming country!

Dear corid988, Thank you for choosing to stay with us at Novotel Ambassador Seoul Gangnam. We sincerely appreciate your kind words about our staff, Logan and Woo Chi. We are delighted to hear that our efforts to make your stay more comfortable and special were successful. Your review will be shared with all team members, and such feedback serves as a great motivation for our staff, who are committed to providing consistently high levels of service. If you have any questions or requests, please do not hesitate to let us know at any time. We are here to assist you. Thank you. SIncerely, Kate (Ji-Young) Yoo Guest Experience Executive Front Office Novotel Ambassador Seoul Gangnam 130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea Tel : +82 (2) 531 6552

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