Novotel Ambassador Seoul Gangnam 5 gwiazdki

Ocena klientów (Ocena ALL) 4.5/5 Liczba opinii: 1 474

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Novotel Ambassador Seoul Gangnam - Image 1
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130 Bongeunsa ro, Gangnam gu, 06124 SEOUL, Korea, Republika

Opis

O hotelu

  • Położony w dzielnicy Gangnam blisko stacji Sinnonhyeon i Coex, z łatwym dostępem do lotniska

  • 332 nowoczesne pokoje, z tego 12 biznesowych sal konferencyjnych dla do 400 osób

  • 4 luksusowe restauracje i bary oferujące różne kuchnie: od międzynarodowej do bistro

  • Stanowisko internetowe i darmowe Wi-Fi dla prowadzeniu biznesu w komforcie i prywatności

  • Zaplecze zdrowotne i relaksacyjne: basen, fitness, sauna, strzelnica golfowa

Nasze pokoje

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Lokalizacja hotelu

Novotel Ambassador Seoul Gangnam

130 Bongeunsa ro, Gangnam gu
06124 SEOUL
Korea, Republika

Pozycja GPS:37.505258, 127.028829

Telefon
Faks +82 2-564-4573

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Parking
  • Transfer
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

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Ocena ALL  4.5/5  Liczba opinii: 1 474

Ocena TripAdvisor  4.4/5  Liczba opinii: 2 298

Certyfikat Doskonałości 2025

Terry Oh, Night Staff, TERRIBLE ATTITUDE

Ocena na stronie TripAdvisor 1.0/5

EmpireSt8 Opinia zatwierdzona w TripAdvisor

I am writing to formally complain about the conduct of the night staff, Terry Oh. Late in the evening, I called the hotel to check on my wife, who was outside the property at the time and just arrived back. I simply requested to be transferred to her room and speak with her to ensure she was safe as she is traveling alone. Terry’s response was shockingly inappropriate. He was rude, dismissive, and, most concerningly, spoke on behalf of my wife, stating that she “did not want to talk,” without her having communicated this to him in my presence. His tone was aggressive and condescending, and his behavior went far beyond what is acceptable for someone in a managerial role. I used to work for owners for hotel management companies in US and Asia and never in my life experienced such rudeness. Eventually, I was able to speak to my wife directly by phone and wish her goodnight, which made it clear that Terry had no authority to speak for her or to insert himself in that manner. This is not a minor issue. A night staff has a duty of care, especially during late hours. If a situation had escalated or if something had happened to my wife, his conduct would have been deeply troubling and potentially dangerous. Speaking on behalf of a guest, particularly in a situation involving personal safety, is entirely unacceptable. Terry Oh demonstrated extremely poor judgment and a complete lack of professionalism. Someone with this attitude and decision making should not be representing your hotel, especially overnight when guests are most vulnerable. I would suggest replacing Terry Oh with someone more competent. I strongly urge management to take this matter seriously and to remove this individual from any guest facing or supervisory role. His behavior reflects badly on the hotel, the ownership, and the management group as a whole.

Fantastic check in and welcome service. Thanks Louis and Celine.

Ocena na stronie TripAdvisor 5.0/5

GSChong Opinia zatwierdzona w TripAdvisor

It was a fantastic check in experience especially with Louis at the front desk who really looked after us. We had just finished a long train trip from Busan so it was great to see how the door step service from the door to check in was amazing. Staff were so prompt to help us take our luggage off us from the taxi that it made us handsfree immediately. Celine looked after us by taking all of our luggage (and I mean 2 big suitcases and 2 cabin ones) without a single fuss and delivered them to our door. Louis is fluently bilingual and able to deal in both Korean and English. Fantastic initial impression of the hotel (because of staff like Celine and Louis) and I will be back because of it. What an excellent welcome. This is the most professional check in service I have experienced. A wonderful experience to be commended. The room itself is lovely, clean and works very well for a working traveller due to lovely desk space. The restaurant/cafe in the hotel also looks lovely and cannot wait to try.

Dear Valued Guest, First, thank you for choosing to stay at Novotel Ambassador Seoul Gangnam. We are truly grateful for your visit and are pleased to hear that you had a comfortable and pleasant stay with us. We appreciate your kind feedback and are happy to know that our services met your expectations. Your satisfaction is our top priority, and we will continue to work hard to provide the best possible experience for all our guests. We have shared your comment not only with Louis, Celine but also with our entire team, and I am certain that it will serve as a great source of positive motivation for everyone. Thank you very much. We hope to welcome you back to our property in the future and look forward to serving you again soon. Thank you once again for your stay and support. Sincerely, Claire Lee Guest Experience Manager Novotel Ambassador Seoul Gangnam 130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea

Great hotel in the central Seoul

Ocena na stronie TripAdvisor 5.0/5

Rina K Opinia zatwierdzona w TripAdvisor

It’s great to stay in the central Seoul at a reasonable price. Everyone is vey kind and welcoming us. Cafe lounge has a great atmosphere and the food and drinks were great. We were greeted by Louis and he was really kind and welcoming us. Looking forward to staying here and exploring Seoul :) Highly recommend!

Dear Valued Guest, First, thank you for choosing to stay at Novotel Ambassador Seoul Gangnam. We are truly grateful for your visit and are pleased to hear that you had a comfortable and pleasant stay with us. We appreciate your kind feedback and are happy to know that our services met your expectations. Your satisfaction is our top priority, and we will continue to work hard to provide the best possible experience for all our guests. We have shared your comment not only with Louis but also with our entire team, and I am certain that it will serve as a great source of positive motivation for everyone. Thank you very much. We hope to welcome you back to our property in the future and look forward to serving you again soon. Thank you once again for your stay and support. Sincerely, Claire Lee Guest Experience Manager Novotel Ambassador Seoul Gangnam 130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea

Louis is the best

Ocena na stronie TripAdvisor 5.0/5

saif a Opinia zatwierdzona w TripAdvisor

Amazing location , comfortable , very friendly staff ❤️❤️❤️🌹🌹🌹🌹🌹🌹💝💝💝💝💝💝💝💝💝 This is first time for me and South Korea. I love the location of this hotel and I will come back again.

Dear Valued Guest, First, thank you for choosing to stay at Novotel Ambassador Seoul Gangnam. We are truly grateful for your visit and are pleased to hear that you had a comfortable and pleasant stay with us. We appreciate your kind feedback and are happy to know that our services met your expectations. Your satisfaction is our top priority, and we will continue to work hard to provide the best possible experience for all our guests. We hope to welcome you back to our property in the future and look forward to serving you again soon. Thank you once again for your stay and support. Happy New Year !! Sincerely, Claire Lee Guest Experience Manager Novotel Ambassador Seoul Gangnam 130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea

Goood Aspyn

Ocena na stronie TripAdvisor 5.0/5

Vacation12505948863 Opinia zatwierdzona w TripAdvisor

Aspyn is so helpful and smiles always to customer ~~~~Happy new year

Dear Valued Guest, First, thank you for choosing to stay at Novotel Ambassador Seoul Gangnam. We are truly grateful for your visit and are pleased to hear that you had a comfortable and pleasant stay with us. We appreciate your kind feedback and are happy to know that our services met your expectations. Your satisfaction is our top priority, and we will continue to work hard to provide the best possible experience for all our guests. We have shared your comment not only with Aspyn but also with our entire team, and I am certain that it will serve as a great source of positive motivation for everyone. Thank you very much. We hope to welcome you back to our property in the future and look forward to serving you again soon. Thank you once again for your stay and support. Happy New Year !! Sincerely, Claire Lee Guest Experience Manager Novotel Ambassador Seoul Gangnam 130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 559 Liczba opinii 9.1/10 Lokalizacja
  • 706 Liczba opinii 7.3/10 Pokój
  • 783 Liczba opinii 8.5/10 Obsługa
  • 7 Liczba opinii 9.6/10 Internet
  • 281 Liczba opinii 8.5/10 Czystość
  • 258 Liczba opinii 6.6/10 Komfort
  • 255 Liczba opinii 9.3/10 Śniadanie
  • 251 Liczba opinii 5.9/10 Klimat

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