Novotel Paris Orly Rungis 4 estrelas

Foi uma experiência muito agradável.

Hotel muito confortável, quarto excelente, novo e com ótimos produtos. Uma agradável surpresa e num local muito acessível de Orly

Não tive uma experiência agradável, o garçom que me atendeu no jantar foi bastante grosseiro , comprei os voucher de jantar para mim, minha esposa e meus dois filhos. Ele me entregou um cardápio e no momento que entreguei os vouchers , no final do jantar, a reação dele foi péssima e ainda me cobrou 19 euros como complemento.

Good afternoon, we are staying at the Novotel Paris Orly Rungis hotel. The employee at the reception did not introduce herself and did not have her name, so I am sending her photo. she informed us that there are only rooms on the ground floor and the rest will be 20€ more expensive. This is deliberate deception and lies. Then she took a cash loan of 100€ from me, as my card did not work, and she did not want to give me a document on the deposit. Only after loud dialogues at the reception did she give me a document confirming the deposit. she also deliberately demonstrated not a good knowledge of English. I think that all these facts damage and discredit the hotel and I have to write about it with the lowest rating in Booking and Tripadvisor. With respect . Sergei

Only one toilet roll in a family room for 3 people. Kettle provided only coffee. No tea provided or milk. When asked with the staff at the desk was told the bar person will give. But the bar staff was so rude saying you need to pay for tea sachets even if nothing was in the room. I have been to many hotels they all provided atleast some tea and coffee specially if the hotel rating is supposed to be good. After the desk staff started arguing too. I mentioned we are vegan and we went early to enquire if they cater for vegan and kids who not eat a salad but they said they can't. After the member at the desk arguing you should inform us and we did. We went everywhere in rungis for nearly 2 hours to find even some slice bread and tea atleast for my son everywhere close before 5pm . In the petrol station nothing left. First day of our holiday without food and even a tea because when asked for tea bags such a rude answer. Saying if you tried harder you should be able to buy it outside. If coffee was provided , tea bags should also be in place. Most of the reviews says very rude staff , and the owner always answers back politely which is very kind but why are they still so rude.