Catatan tamu Avis (Peringkat ALL) 4.5/5 2.221 ulasan
Mercure Carcassonne La Cité hotel
18 rue Camille Saint-Saens
Akses: 200 m / 0.13 mi
Akses: 300 m / 0.19 mi
Akses: 2.2 km / 1.38 mi
Akses: 5.7 km / 3.56 mi
Akses: 6 km / 3.75 mi
Akses: 6 km / 3.75 mi
Check-in dari - Check out sampai
A table steeped in terroir. Our restaurant is a special place to sample regional specialties. Catering via room service only in the evenings on the basis of the "Market Menu" of the day. Closed for lunch.
You can expect a delightful stay whatever your budget! Choose from our 80 Standard or Privilege Rooms. Choose Privilege for even more comfort and additional services.
Ulasan tamu kami
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Excellent hotel in a good location
Catatan Tripadvisor 5.0/5
jamessR347EY Ulasan TripAdvisor tersertifikasi
Excellent room, clean and with comfy beds. Staff were very friendly and helpful. Food was very tasty with a good menu. Safe and secure car park. Literally 5 mins walk from the old walled city. I had my laundry done mid-holiday which was a good service.
Dear Sir, On behalf of the whole team, thank you for sharing your feedback after staying at the thotel Mercure Carcassonne La Cité. Your satisfaction is the best reward for our staff who work day after day to provide you with perfect service. We hope to have the great pleasure of welcoming you back soon.
Well positioned and reliable
Catatan Tripadvisor 4.0/5
NorrisHatter Couples - Ulasan TripAdvisor tersertifikasi
This is a pretty standard Mercure, a short walk from the Cite, with plenty of car parking. Our room was an adequate size but you feel that this chain is now suffering from being early adopters of room air conditioning as the systems now seem below par. The hotel has nice gardens and a small pool. Breakfast was excellent if a little pricey. Having said all that, given the high profile of Carcassonne as a tourist destination, this hotel is pretty reasonable value for money.
Dear NorrisHatter, Thank you for taking the time to share your comments about your stay at our hotel Mercure Carcassonne La Cité. We are delighted to hear that you had a good time staying with us and to read that you enjoyed our garden. We would be very happy to welcome you back and offer you guaranteed satisfaction once again with our services.
Nice hotel, patchy service
Catatan Tripadvisor 3.0/5
ChristianM-Js Keluarga - Ulasan TripAdvisor tersertifikasi
This is a relaxed and comfy hotel, clean and tidy, would have been five stars save the unhelpful bar and restaurant staff. This is such s pity as they let the rest of the staff down.....poor customer service and average food.....needs a bit of management attention, reception and housekeeping teams are great.
Hire a chef and stop being tight
Catatan Tripadvisor 1.0/5
TerryFuchWit Keluarga - Ulasan TripAdvisor tersertifikasi
No chef in the day. Crap selection at breakfast. Room service had 4 options: Club sandwich with beer Club sandwich with wine Club sandwich with soft drink Club sandwich with no drink. Sums the place up really. On the plus side, it’s near the cite
Dear Madam Sir, Guest satisfaction is our priority, but it seems that we failed on this occasion. However, we are intrigued to read that we only offer 4 kinds of room service dishes when, in addition to the dishes you mention, our menu of the day, consisting of 3 starters to choose from, 4 hot dishes and 4 desserts is also available. in room service and that the dishes that compose it can be taken à la carte. I think there was a misunderstanding from our staff during your request. That being said, we are truly sorry that you were disappointed with your stay with us and hope to have the opportunity to see you again so that we can leave you with a more favourable impression.
Not 4 stars, more like 2.5 stars
Catatan Tripadvisor 3.0/5
EatTravelEatAgain Keluarga - Ulasan TripAdvisor tersertifikasi
Excellent location, only 5-6 minutes walk up to Carcassonne. However the hotel rooms are small, dated and in bad repair. We had multiple rooms and only one was in good condition. Others had different issues such as an overperfumed smell, very noisy air conditioning, a door that was very hard to open, showers that leaked all over floor, old beds, a bath that wouldn’t drain even after a day and visible dust on surfaces. The restaurant has a daily menu and the food was very nice but no English menu was available and we had to use Google Translate on both evenings. The hotel states it is 4 stars, but it is more like 2.5 stars. Staff are not very welcoming, and English level is low. The location is the best, so if you reduce your expectations, it might be suitable for one or two nights but not more.
Dalam Kemitraan dengan TripAdvisor
* Price from, for one night for 1 person in the room category near the price, excluding additional services, excluding breakfast. It corresponds to the lowest public price including all taxes (VAT and tourist tax) for the accommodation in question, found on the website all.accor.com today, for a one-night stay within the next 7 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All reservations (abroad) are payable in the currency of the country where the hotel is located. Only the amount confirmed at the time of booking in that currency is guaranteed. We will give you an estimate of the conversion into your currency, but this is not binding. At the time of payment, your bank may charge you bank fees and/or exchange fees.Back to room price