Dear Guest, Thank you for your loyalty and for returning to our hotel for the third consecutive year. We truly appreciate the time you took to share such detailed and constructive feedback. We are pleased to read that you continue to appreciate our location, the professionalism and kindness of our team, as well as the convenience of our parking facilities. At the same time, we sincerely regret the inconveniences you experienced during your recent stay, particularly regarding the air conditioning failure during the heatwave and the elevator breakdown. We fully understand how uncomfortable and frustrating these situations must have been, especially during a busy period. We also take very seriously your comments regarding the overall condition of the hotel and certain aspects of comfort. Please be assured that your feedback has been carefully noted and shared internally as part of our ongoing improvement plans. Guest satisfaction remains our priority, and comments such as yours are important to help us maintain the standards expected from the Mercure brand. We sincerely hope to have the opportunity to welcome you again and restore your confidence during a future stay in Paris. Kind regards, Magda P. General Manager

Dear Guest, Thank you so much for your wonderful review and your perfect rating! We are truly delighted that you enjoyed your room with the Eiffel Tower view — it is indeed a very special experience. We are also pleased that the breakfast in the room made your stay even more memorable. Your kind words about our team mean a great deal to us. Providing a warm welcome and ensuring our guests have the most pleasant stay possible is at the heart of what we do. We sincerely hope to welcome you back very soon for another beautiful Parisian experience. Kind regards, Magda P. General Manager

Dear Loucia P., Thank you so much for your kind words and loyalty! We're delighted to hear that you enjoyed your stay with us once again and found the location convenient for exploring. We hope to welcome you back again soon! Warm regards, Manon Cheffe de brigade

Dear Jurgen D., Thank you for your feedback! We're glad to hear you enjoyed our convenient location and that the room suited your needs for your stay. We hope to have the pleasure of welcoming you again on your next visit to Paris! Warm regards, Maimouna Cheffe de brigade

Dear Ms B., We have contacted you and are very pleased to hear that you have successfully recovered your glasses. We understand how important such personal items are, and we’re happy we could assist in resolving this matter. Should you require any further assistance during your future stays, please do not hesitate to reach out to us. We look forward to welcoming you again soon. Cordialement, Amandine Chef de réception

Chère Madame Liliane, Merci énormément pour votre nouveau retour positif ! Nous sommes ravis que vous appréciiez notre hôtel et que notre équipe ait contribué à rendre votre séjour agréable. Nous espérons vous accueillir à nouveau tous les deux très bientôt ! Cordialement, Manon Cheffe de brigade

Dear Loes, Thank you for your kind words and your loyalty! We are delighted to hear that you enjoyed your stay and appreciated our location. We look forward to welcoming you back for your next visit. Cordialement, Manon Chef de brigade

Dear Naomi, Thank you very much for your wonderful feedback regarding your recent stay with us. We are delighted to hear that you found the room to be beautiful and clean, and that our breakfast met your expectations. It is also gratifying to know that our staff made a positive impression. Kind regards, Manon Cheffe de brigade

Madame Van der Wielen, Nous vous remercions pour ce nouveau commentaire positif! C'est toujours un plaisir pour nous de vous recevoir à l'hôtel, et nous espérons vous accueillir à nouveau très bientôt! Toute l'équipe vous souhaite de très belles fêtes de fin d'année! Cordialement, Manon Cheffe de brigade

Bonjour M. V., Merci infiniment à vous deux pour votre fidélité et vos excellents commentaires. Nous sommes enchantés que vous appréciez toujours vos séjours chez nous. Votre soutien est une source de grande motivation pour notre équipe. Nous avons hâte de vous accueillir à nouveau. Cordialement, Manon Cheffe de brigade