Hotel Mercure Paris La Defense bintang 4

Catatan tamu Avis (Peringkat ALL) 4.1/5 2.401 ulasan

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Hotel Mercure Paris La Defense - Image 1
Hotel Mercure Paris La Defense - Image 2
Hotel Mercure Paris La Defense - Image 3
Hotel Mercure Paris La Defense - Image 4
30 rue Baudin, 92400 COURBEVOIE, Prancis

Deskripsi

Keistimewaan hotel

  • Kamar dan suite luas dengan pemandangan La Défense dan Paris

  • Restoran bistronomi, menu pasar, dan bahan segar

  • Bar Koktail Rooftop Buka Sepanjang Tahun

  • Pusat kebugaran dengan pemandangan dan hammam

  • Ruang pertemuan dekat CNIT Paris La Défense

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Lokasi hotel

Hotel Mercure Paris La Defense

30 rue Baudin
92400 COURBEVOIE
Prancis

GPS:48.895167, 2.250352

Telepon
Fax +33 1 47 68 83 32

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Menerima hewan
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service
Di dekat properti
  • Parkir

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Cari tahu selengkapnya

Peringkat ALL  4.1/5  2.401 ulasan

Peringkat TripAdvisor  3.5/5  144 ulasan

Poor service

Catatan Tripadvisor 1.0/5

Maria Imelda C Ulasan TripAdvisor tersertifikasi

Definitely not 4-stars - room 's AC was not working and in September- it was uncomfortably warm ; my room was definitely tight with 2 single beds, that were placed an inch apart . Lacking basic bath amenities ( shampoo,conditioner) shower gel almost empty, and sink soap dispenser was totally empty . good thing i travel with my own supplies. Elevator takes forever . Only 1 out of the 4 front desk staff was nice, the rest just ignored me as I stood in line to check in. Not my hotel choice - tour operator booked this probably because it's cheap.

Poor service

Catatan Tripadvisor 1.0/5

Curiosity59200591158 Ulasan TripAdvisor tersertifikasi

Poor experience. Room was dirty, no towels in the room, cleaner came for the first time at 6pm. I called reception for towels and was asked to pick them up from reception myself. Eventually I received one towel. For Eur 250 per night not worth it.

Dear Guest, We are sorry to read that your experience did not live up to your expectations. Without further information it is difficult for us to understand exactly what happened and we do not find you reservation among our bookings. If you wish, you can contact me at leonore.wolff@accor.com, I am at your disposal so that you can tell us more about happened with the housekeeping service. We wish you a very pleasant day, Léonore Wolff Guest Experience & Quality Manager

Terrible hotel with a hotel THIEF!!

Catatan Tripadvisor 1.0/5

Noonjtr Ulasan TripAdvisor tersertifikasi

This hotel is unsafe at all! Someone stolen my friend jewelry in their room. Another of my friend was stolen their Airpods. My room also was searching by someone because my stuff was not in the same place. โรงแรมขโมย อย่ามาพัก มีคนมาขโมยของในห้องตอนที่เราไม่อยู่ มารื้อค้นของในห้องพัก ทริปนี้เรามากันเป็นคณะพักหลายห้อง โดนรื้อของหลายห้องมากๆ โดนขโมยของไป2ห้อง พนงไม่ช่วยอะไร กล้องก็ไม่ให้ดู มีคนเอเชียปทเพื่อนบ้านเราโดนขโมยกระเป๋าในห้องอาหารรรตอนเช้าเลยอีกเคส โจรดุมากที่นี่

Dear Guest, We thank you for taking the time to provide us with your feedback following your stay in our establishment. Indeed, we sincerely regret that you encountered such an incident and apologise once again. Please be aware that we are currently doing everything necessary internally to investigate, although only the police have the right to view the various surveillance videos. Please be assured that this was a completely isolated incident, as we have many security measures in place, the same as those found in other hotels (controlled access to the lobby, reading of locks, etc.). We are therefore doing everything we can to prevent such a situation from recurring in the future. Please do not hesitate to contact us, Best regards, Léonore Wolff Guest Experience & Quality Manager

Busy Hotel

Catatan Tripadvisor 4.0/5

Moneymagnet889 Couples - Ulasan TripAdvisor tersertifikasi

It was a super busy hotel. Every now and then a bus filled with tourists would check-in. Since our tour group arrived after a month we tour bus arrived, we had to leave our luggage at their luggage room which I don't think is secured enough because anyone could just claim a bag. The breakfast was too busy as well. The breakfast area was always filled with people with very few food because of the slow refills. The hotel is close a nice restaurants. The room was okay with complete amenities.

Not great at all as a first timer and Loyalty Accor Members

Catatan Tripadvisor 1.0/5

WCY_Total Bisnis - Ulasan TripAdvisor tersertifikasi

Check in experience: System not updated. Completely missed out my membership information that I need to show it from Accor app. Still, the inexperienced front desk not able to sort out the problem and keep me waiting for so long. Service: Keep my laundry undone and force to return due to checking out next day. It is easy to say "Sorry" and leave the customer have miserable day especially for business traveler like me that need to move to next country. Completely nonsense. Room: Noise from the street and corridor. very poor sound isolation system. Toilet is extremely dirty with the floor unclean Respect: Completely mess up my personal details by stated 2 different nationality in my invoice. It is not funny at all!!! The worst Accor Hotel I have even experienced!!!

Dear Guest, Thank you for taking the time to give us feedback on your recent stay at our hotel. With regard to the incident that occurred at the time of your check-in, we are sincerely sorry for the loss of time caused and would like to offer you our apologies. Indeed, on that day we had to deal with a change of software, involving a number of errors and computer bugs ... Our teams are now more familiar with this new tool and these errors should not be repeated! Our laundry service is available from Monday to Saturday and clothes must be left in your room or at reception before 10am to be ready by 8pm the same day. I therefore do not understand what could have happened to your linen if these conditions were respected. Please do not hesitate to contact me directly at leonore.wolff@accor.com if you would like to discuss this matter further. You should also know that we have a self-service washing machine and tumble dryer on the 5th floor of the hotel, for a fee. As regards the soundproofing and cleanliness of the bathroom, we understand your dissatisfaction and apologise once again. We need to step up the checks on our rooms to ensure that this type of incident does not happen again. This was an error on our part and we are sorry that we were unable to rectify the problem directly. I remain at your entire disposal and would like to reiterate our apologies on behalf of the entire hotel team, I wish you a lovely evening, Best Regards, Léonore Wolff Guest Experience & Quality Manager

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 334 ulasan 8.6/10 Lokasi
  • 907 ulasan 6.1/10 Kamar
  • 972 ulasan 7.6/10 Pelayanan
  • 10 ulasan 7.8/10 Internet
  • 380 ulasan 5.3/10 Kenyamanan
  • 339 ulasan 7.2/10 Sarapan
  • 280 ulasan 5.9/10 Kebersihan
  • 193 ulasan 3.2/10 Fasilitas

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