Hotel Mercure Paris La Defense bintang 4

Catatan tamu Avis (Peringkat ALL) 4.2/5 2.291 ulasan

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Hotel Mercure Paris La Defense - Image 1
Hotel Mercure Paris La Defense - Image 2
Hotel Mercure Paris La Defense - Image 3
Hotel Mercure Paris La Defense - Image 4
30 rue Baudin, 92400 COURBEVOIE, Prancis

Deskripsi

Keistimewaan hotel

  • Kamar dan suite luas dengan pemandangan La Défense dan Paris

  • Restoran bistronomi, menu pasar, dan bahan segar

  • Bar Koktail Rooftop Buka Sepanjang Tahun

  • Pusat kebugaran dengan pemandangan dan hammam

  • Ruang pertemuan dekat CNIT Paris La Défense

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Lokasi hotel

Hotel Mercure Paris La Defense

30 rue Baudin
92400 COURBEVOIE
Prancis

GPS:48.895167, 2.250352

Telepon
Fax +33 1 47 68 83 32

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Menerima hewan
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service
Di dekat properti
  • Parkir

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Cari tahu selengkapnya

Peringkat ALL  4.2/5  2.291 ulasan

Peringkat TripAdvisor  3.5/5  193 ulasan

Unusual Hotel experience

Catatan Tripadvisor 2.0/5

ghar g Ulasan TripAdvisor tersertifikasi

The location is far away from everywhere, in the beginning the reception said you have breakfast, but at the checkout they charge me for the breakfast. Room accessories issue like, there was no room flipper or washroom flippers, water bottle, coffee in the room.

Dear Sir, We thank you for taking the time to share your feedback following your stay with us. We are sorry to read that your experience did not fully meet your expectations and we appreciate you bringing these points to our attention. Our hotel is located in the heart of Courbevoie, as indicated on our website, which provides easy access to the surrounding area and to La Défense. Regarding the breakfast, we apologise for the confusion at check-out. If you believe there is an error on your invoice, please feel free to contact us at leonore.wolff@accor.com and we will be happy to review it and make any necessary corrections. Concerning the missing items in your room, all our rooms are equipped with a kettle and coffee sachets, as well as bath towels. If something is missing during a stay, we kindly invite our guests to inform the reception immediately so we can provide the necessary items without delay. Since you have already departed, please let us know any further details and we will investigate what happened. Regarding bottled water, we have removed single-use plastic bottles as part of our environmental commitments. Water fountains are available in the hotel for guests to refill bottles freely during their stay. We regret that these elements impacted your stay and remain at your disposal should you wish to discuss this further. Best Regards, Léonore Wolff Guest Experience & Quality Manager

Vingko bar service

Catatan Tripadvisor 5.0/5

Kim B Ulasan TripAdvisor tersertifikasi

Good evening My friends and I are happy to see that there is service at the restaurant tonight. We would like to thank the Rohnno server for its fast service.

Dear Guest, We thank you for your feedback and are delighted to hear that you enjoyed the service at our restaurant. We will be sure to share your kind words with Rohnno, who will be very pleased! :) We wish you a very happy 2026 and look forward to welcoming you back soon! Warm regards, Léonore Wolff Guest Experience & Quality Manager

An aged hotel with average service.

Catatan Tripadvisor 3.0/5

travelleraroundglobe Ulasan TripAdvisor tersertifikasi

Reception is very inefficient letting people wait although enough receptionists are there. Rooms are ok but showing their age.

Dear Guest, Thank you for sharing your feedback following your recent stay with us. Our reception team is sometimes required to be very versatile, handling several requests at the same time (including phone calls or internal guest requests) even when they might not appear to be directly assisting someone at the counter. Please rest assured that our team always does its best to meet each guest’s needs as efficiently as possible. However, depending on the level of activity, this can occasionally lead to some waiting time, and we are truly sorry if this was the case during your visit. We appreciate your understanding and your comment regarding the room, which helps us continue to improve our facilities and service. Kind regards, Léonore Wolff Guest Experience & Quality Manager Mercure Paris La Défense

Deceiving

Catatan Tripadvisor 1.0/5

felipepA3955XP Ulasan TripAdvisor tersertifikasi

Terrible! The receptions employs are the worst around the world This people did anything to help the costumers even through there is a law that hold the necessity of offering a receipt, for every service provided. I dont recomend.

Horrible Stay

Catatan Tripadvisor 1.0/5

Vinoshen Ulasan TripAdvisor tersertifikasi

Extremely poor service. Been to multiple hotels and this is one of the worst. Took the receipton 30 minutes to process 2 customers for check in. Was informed laundry only available on weekdays but they are not sure. Laundry form mentioned available until Saturday. When asked they are unsure and not putting effort to find out. Bad representation of Mercure brand.

Dear Guest, Thank you for sharing your feedback! We fully understand your dissatisfaction and sincerely apologize for the inconvenience you experienced. When welcoming temporary staff, sometimes information may not be communicated as clearly or confidently as we would like. Please be assured that we are currently working on strengthening our checklists and training processes to help our team better retain and convey the key information about the hotel. We appreciate your understanding and hope to have the opportunity to provide you with a much improved experience in the future. Kind regards, Léonore Wolff Guest Experience Manager

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 411 ulasan 8.7/10 Lokasi
  • 977 ulasan 5.8/10 Kamar
  • 1.336 ulasan 8.3/10 Pelayanan
  • 6 ulasan 8.4/10 Internet
  • 391 ulasan 8/10 Sarapan
  • 360 ulasan 5.1/10 Kebersihan
  • 267 ulasan 4.3/10 Fasilitas
  • 75 ulasan 8.9/10 Minuman

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