Hotel Mercure Paris La Defense bintang 4

Catatan tamu Avis (Peringkat ALL) 4.2/5 2.383 ulasan

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Hotel Mercure Paris La Defense - Image 1
Hotel Mercure Paris La Defense - Image 2
Hotel Mercure Paris La Defense - Image 3
Hotel Mercure Paris La Defense - Image 4
30 rue Baudin, 92400 COURBEVOIE, Prancis

Deskripsi

Keistimewaan hotel

  • Kamar dan suite luas dengan pemandangan La Défense dan Paris

  • Restoran bistronomi, menu pasar, dan bahan segar

  • Bar Koktail Rooftop Buka Sepanjang Tahun

  • Pusat kebugaran dengan pemandangan dan hammam

  • Ruang pertemuan dekat CNIT Paris La Défense

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Lokasi hotel

Hotel Mercure Paris La Defense

30 rue Baudin
92400 COURBEVOIE
Prancis

GPS:48.895167, 2.250352

Telepon
Fax +33 1 47 68 83 32

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Menerima hewan
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service
Di dekat properti
  • Parkir

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Cari tahu selengkapnya

Peringkat ALL  4.2/5  2.383 ulasan

Peringkat TripAdvisor  3.5/5  148 ulasan

Standard Mercure, poor service

Catatan Tripadvisor 3.0/5

Alex B Ulasan TripAdvisor tersertifikasi

Standard Mercure - you know what you are paying for. On the positive side - good breakfast, stable WiFi. The location is OK-ish - not much things around, you need a bus to get to La Defense, the bus stop is just across the road and it runs every 10-15 minutes. But the service is way under the expectations. We had an issue with our reservations and I'm confident that in any other hotel it would be resolved in 2 min and with a smile. Here we had to spend lots of time and negative energy to get things finally sorted.

Arrogant....

Catatan Tripadvisor 3.0/5

JANHMATT Keluarga - Ulasan TripAdvisor tersertifikasi

Nice hotel with bad service. I am really shocked about the arrogant service I did recieve at this hotel. If You need a quilt # 2 (in order get 2 seperate quilts) I was tolded to rent a additional room to get 2 quilts. Madness. Will not stay there again. PS. The staff at the top-bar at 12th floor is wondefull!

Dear Guest, We sincerely apologize, as it seems there has been a misunderstanding. Of course, we can provide an additional duvet if needed, and we are unsure what might have caused this issue. To help us investigate further, could you please contact us at the following email address: leonore.wolff@accor.com? The name mentioned in your comment does not clearly correspond to any of our reservations so if you could provide us with more details, it would greatly assist us in identifying and resolving the situation. We remain at your disposal and extend our apologies once again for this confusion. Best regards, Léonore Wolff Guest Experience & Quality Manager

Poor service

Catatan Tripadvisor 1.0/5

Maria Imelda C Ulasan TripAdvisor tersertifikasi

Definitely not 4-stars - room 's AC was not working and in September- it was uncomfortably warm ; my room was definitely tight with 2 single beds, that were placed an inch apart . Lacking basic bath amenities ( shampoo,conditioner) shower gel almost empty, and sink soap dispenser was totally empty . good thing i travel with my own supplies. Elevator takes forever . Only 1 out of the 4 front desk staff was nice, the rest just ignored me as I stood in line to check in. Not my hotel choice - tour operator booked this probably because it's cheap.

Poor service

Catatan Tripadvisor 1.0/5

Curiosity59200591158 Ulasan TripAdvisor tersertifikasi

Poor experience. Room was dirty, no towels in the room, cleaner came for the first time at 6pm. I called reception for towels and was asked to pick them up from reception myself. Eventually I received one towel. For Eur 250 per night not worth it.

Dear Guest, We are sorry to read that your experience did not live up to your expectations. Without further information it is difficult for us to understand exactly what happened and we do not find you reservation among our bookings. If you wish, you can contact me at leonore.wolff@accor.com, I am at your disposal so that you can tell us more about happened with the housekeeping service. We wish you a very pleasant day, Léonore Wolff Guest Experience & Quality Manager

Terrible hotel with a hotel THIEF!!

Catatan Tripadvisor 1.0/5

Noonjtr Ulasan TripAdvisor tersertifikasi

This hotel is unsafe at all! Someone stolen my friend jewelry in their room. Another of my friend was stolen their Airpods. My room also was searching by someone because my stuff was not in the same place. โรงแรมขโมย อย่ามาพัก มีคนมาขโมยของในห้องตอนที่เราไม่อยู่ มารื้อค้นของในห้องพัก ทริปนี้เรามากันเป็นคณะพักหลายห้อง โดนรื้อของหลายห้องมากๆ โดนขโมยของไป2ห้อง พนงไม่ช่วยอะไร กล้องก็ไม่ให้ดู มีคนเอเชียปทเพื่อนบ้านเราโดนขโมยกระเป๋าในห้องอาหารรรตอนเช้าเลยอีกเคส โจรดุมากที่นี่

Dear Guest, We thank you for taking the time to provide us with your feedback following your stay in our establishment. Indeed, we sincerely regret that you encountered such an incident and apologise once again. Please be aware that we are currently doing everything necessary internally to investigate, although only the police have the right to view the various surveillance videos. Please be assured that this was a completely isolated incident, as we have many security measures in place, the same as those found in other hotels (controlled access to the lobby, reading of locks, etc.). We are therefore doing everything we can to prevent such a situation from recurring in the future. Please do not hesitate to contact us, Best regards, Léonore Wolff Guest Experience & Quality Manager

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 334 ulasan 8.6/10 Lokasi
  • 903 ulasan 6/10 Kamar
  • 956 ulasan 7.6/10 Pelayanan
  • 9 ulasan 7.4/10 Internet
  • 389 ulasan 5.2/10 Kenyamanan
  • 341 ulasan 7.3/10 Sarapan
  • 287 ulasan 5.4/10 Kebersihan
  • 200 ulasan 3.1/10 Fasilitas

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