Sofitel Algiers Hamma Garden bintang 5

Catatan tamu Avis (Peringkat ALL) 4.3/5 1.338 ulasan

Sofitel Algiers Hamma Garden - Image 1
Sofitel Algiers Hamma Garden - Image 2
Sofitel Algiers Hamma Garden - Image 3
Sofitel Algiers Hamma Garden - Image 4
172 rue Hassiba Benbouali, ALGIERS, ALGERIA, 16015 ALGIERS, Algeria

Deskripsi

Keistimewaan hotel

  • Located in the heart of the White City.

  • Access to Botanical Garden El-Hamma Jardin d'Essai

  • Breakfast on the terrace.

  • Semi-covered pool

Akomodasi kami

Lokasi hotel

Sofitel Algiers Hamma Garden

172 rue Hassiba Benbouali, ALGIERS, ALGERIA
16015 ALGIERS
Algeria

GPS:36.750885, 3.072301

Telepon
Fax +213 21 67 31 42

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Antar-jemput
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Room service

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Peringkat ALL  4.3/5  1.338 ulasan

Peringkat TripAdvisor  4.5/5  2.077 ulasan

Sertifikat keunggulan 2024

Good option re business in Algiers

Catatan Tripadvisor 4.0/5

Ibbee Ulasan TripAdvisor tersertifikasi

Good option for business in Algiers, with large, clean comfortable rooms & beds, (bathroom a bit dated, and would prefer larger shower & no bath 🤷‍♂️), yet otherwise all more than acceptable/required. Also, centrally located, with decent Wi-Fi, and all necessary amenities, backed up by generally some excellent & professional service - compliments especially to professionalism of the front desk staff, as well as bar manager 👍!

Thank you very much for your feedback! We greatly appreciate your positive comments about your stay at the Sofitel Algiers Hamma Garden. We are delighted to hear that you found the rooms to be large, clean and comfortable, and that the service from our reception staff and bar manager met your expectations. Your mention of their professionalism is particularly gratifying to our team. We take note of your remark regarding the bathroom and will take it into account when looking to make future improvements, with the aim of meeting guests' preferences for larger showers rather than bathtubs. It is great to hear that our central location and reliable Wi-Fi contributed to your overall positive experience. We look forward to welcoming you back on your next visit! Zola ABDAOUI Guest Experience.

Poor service and smelly carpets

Catatan Tripadvisor 1.0/5

355zarag Ulasan TripAdvisor tersertifikasi

I do not recommend Sofitel Algiers Hamma Garden. The front desk staff member who spoke English well had a lot of attitude, and I wish I knew his name. He was thin, quite tall, bald, and had a mustache. He asked for my partner’s passport, and when I asked him if he also wanted mine, he replied that if I was staying at this hotel, then he needed my passport too. His tone was harsh. I responded that when he asked my partner, I thought it might be like some hotels in certain countries where one passport is enough. He asked me in which countries they don’t ask for everyone’s passport. It is true that some countries don’t require both passports. For instance, Canada, the United States, the European Union (Schengen Area), Australia, and New Zealand. The guy acted unprofessionally, trying to assert his knowledge of the hotel industry worldwide. I was standing right next to my partner, and he wished him a happy stay but completely ignored me, as if I didn’t exist. I found that very disrespectful. Additionally, every floor and room had a terrible smell, with old, musty carpets. We requested to change our room twice, but it remained unsatisfactory, and we had no other options. The service was slow overall. We stayed at other hotels in town where the service and facilities were far better. Avoid Sofitel Algiers Hamma Garden.

Thank you for sharing your feedback regarding your recent stay at Sofitel Algiers Hamma Garden. We value all guest input as it helps us improve our services and ensure a better experience for everyone. We regret that your experience did not meet your expectations and are genuinely sorry to hear of the issues you encountered with our front desk service. Professionalism and courteous interaction are fundamental principles we strive to uphold, and we will be addressing your comments with our team to prevent any recurrence of the behavior you described. We apologize as well for the inconvenience caused by the room condition and the overall ambiance. Your remarks about the carpets and room environment will be taken into consideration, as we are committed to maintaining a pleasant and comfortable atmosphere for our guests. Additionally, we will review our housekeeping and maintenance procedures to ensure they align with Sofitel’s high standards. Thank you once again for your valuable feedback. Do not hesitate to contact us directly at h1540-gr@sofitel.com. We hope that you will give us another chance to welcome you in better conditions during a future stay. Best regards, Zola ABDAOUI Guest Experience.

Many thanks to abir for being professionnel in her job, i wil ne back for business

Catatan Tripadvisor 4.0/5

foura m Bisnis - Ulasan TripAdvisor tersertifikasi

Many thanks to abir the guest experince for her professionnel job,i booked for one night but because of her i stayed for two nights. Perfect suite and good environnement, thankful for the quality of service.. i wil back for sure to this hôtel and good staff but the staff of swimming pool must ne changed

Dear Mr Foura, Thank you very much for your thoughtful feedback and for taking the time to commend our service. I am delighted to hear that my efforts contributed to your extended stay and that you enjoyed the suite and the overall environment. We are pleased to know that you appreciated the quality of service. Please be assured that your comments regarding the swimming pool staff have been noted and will be addressed as part of our ongoing commitment to enhance guest experiences. We look forward to the opportunity of welcoming you back to our hotel in the future. Best regards, Abir BOUAOUD Guest Experience

Very good

Catatan Tripadvisor 4.0/5

sbrighton1 Friends getaway - Ulasan TripAdvisor tersertifikasi

Would be a five but unfortunately they do not enforce the no smoking at the pool and corridors. Otherwise excellent. Great valets at entrance, effective concierge with widely spoken English. Great restaurant choices although expensive. Clean and modern rooms and helpful cleaners.

Dear sir, Dear Madam, Thank you for taking the time to share your feedback. We are delighted to hear that you had a very good stay with us and appreciated our valets, concierge service, restaurant choices, and the cleanliness and modernity of our rooms. We regret to learn about the smoking issue at the pool and corridors. Please be assured that we take such concerns seriously and will reinforce our no-smoking policies to ensure a more comfortable environment for all our guests. Your positive comments about our team and services are much appreciated and will be shared with our staff. We strive to provide an excellent experience, and your feedback helps us to continually improve. We hope to have the pleasure of welcoming you back in the near future and to make your next stay truly outstanding. Kind Regards, Malissa HAMANE Guest Experience

Sloppy and late service spoils everything

Catatan Tripadvisor 1.0/5

EdMotion Solo travel - Ulasan TripAdvisor tersertifikasi

The service level at the Le Bar is pathetic. My chicken wing came late by 45 minutes. I kept waving at the waiter for his attention for a margarita. Instead a visitor comes to me to ask what’s the problem. I told him it’s none of his business. It almost ends as a bar room brawl. None of this would have been necessary if the waiters were even really responsive. The setting is really nice but the bad service really spoils everything.

Dear Sir, Thank you for taking the time to share your feedback regarding your recent visit to the Sofitel Algiers Hamma Garden. We deeply regret that your experience did not meet your expectations and we sincerely apologize for the inconvenience you faced. The delay in serving your chicken wings and the lack of responsiveness from our waitstaff are unacceptable and not reflective of the high standards we strive to maintain. We have addressed this issue with our team to ensure that such lapses in service do not occur in the future. Regarding the incident with the visitor, we are truly sorry for the discomfort it caused you. We aim to provide a welcoming and professional environment for all our guests, and it is clear that we fell short in this instance. We will be implementing additional training for our staff to improve their attentiveness and responsiveness to our guests' needs. We are pleased to hear that you found the setting enjoyable, but we understand that good service is essential to a positive experience. Your feedback is invaluable to us, and we are committed to making the necessary improvements to ensure a better experience for all our guests. If you would like to discuss your experience in more detail, please do not hesitate to contact us directly at abdelhakim.acheche@sofitel.com. We hope you will give us another chance to welcome you in better conditions during a future stay. We hope you will give us another opportunity to provide you with the exceptional service that you deserve. Kind Regards, Malissa HAMANE Guest Experience

Dalam Kemitraan dengan TripAdvisor

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