Sofitel Algiers Hamma Garden bintang 5

Catatan tamu Avis (Peringkat ALL) 4.3/5 1.336 ulasan

Sofitel Algiers Hamma Garden - Image 1
Sofitel Algiers Hamma Garden - Image 2
Sofitel Algiers Hamma Garden - Image 3
Sofitel Algiers Hamma Garden - Image 4
172 rue Hassiba Benbouali, ALGIERS, ALGERIA, 16015 ALGIERS, Algeria

Deskripsi

Keistimewaan hotel

  • Located in the heart of the White City.

  • Access to Botanical Garden El-Hamma Jardin d'Essai

  • Breakfast on the terrace.

  • Semi-covered pool

Akomodasi kami

Lokasi hotel

Sofitel Algiers Hamma Garden

172 rue Hassiba Benbouali, ALGIERS, ALGERIA
16015 ALGIERS
Algeria

GPS:36.750885, 3.072301

Telepon
Fax +213 21 67 31 42

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Antar-jemput
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Room service

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Cari tahu selengkapnya

Peringkat ALL  4.3/5  1.336 ulasan

Peringkat TripAdvisor  4.4/5  2.092 ulasan

Sertifikat keunggulan 2024

Excellent stay at Sofitel

Catatan Tripadvisor 4.0/5

Luigi D Ulasan TripAdvisor tersertifikasi

Very good stay in this Hotel. Personnel kind and professional. I tried the SPA massage, with excellent results, very relaxing at the end of a business day . Highly recommended . Food and the two restaurants I tried are excellent as well. Overall a pleasant stay .

We would like to thank you for your wonderful appreciation following your visit to our Hotel Sofitel Algiers Hamma Garden and are delighted to read that we have lived up to your expectations on this occasion. We hope to have the pleasure of serving you again in the near future! Kind regards, Zola ABDAOUI Guest Experience

service is not good

Catatan Tripadvisor 3.0/5

netllama Friends getaway - Ulasan TripAdvisor tersertifikasi

We spent two nights here. As other reviews have mentioned the staff are not up to the Sofitel standard. Checkin took nearly 20 minutes at midnight, as the man at reception fumbled around, asking me 3 times if this was my first time as a guest. The concierge told me that their free airport shuttle ran hourly, but in reality it was only on demand, and I wasted 90 minutes at the airport waiting for nothing. The breakfast buffet had great options, but was over crowded, and basic items such as bread were often empty. The wifi worked well. The bed was quite comfy. AC was broken in my room, blowing warm air while set to the coldest setting. The location is ok, but not really the most walkable part of the city (metro station is about 10 minutes walk away)

Thank you for taking the time to share your feedback. We sincerely apologize for the inconveniences you experienced during your stay. It is certainly not the standard we aim to provide at Sofitel Algiers Hamma Garden. We regret the delays during check-in and the issues you faced with the airport shuttle, breakfast, and room conditions. To help us investigate further and ensure this does not happen again, could we kindly ask you to contact our Guest Experience Manager, Abdelhakim Acheche, at abdelhakim.acheche@sofitel.com? Please provide details such as your full name and check-in date so that we can follow up directly. We would be grateful for the opportunity to make things right and would be thrilled to welcome you back for a more seamless experience in the future. Zola ABDAOUI Guest Experience

Perfection

Catatan Tripadvisor 5.0/5

Eva A Couples - Ulasan TripAdvisor tersertifikasi

Absolutely, exceptional service and delicious food. Perfect location by the beautiful gardens. The view of the windows were breathtaking. We stayed two nights. I wish we had stayed longer. Next time I am in Algier, I will return. Thank you 1 million times.

Dear Madam Eva, We would like to thank you for your wonderful appreciation following your visit to our Hotel Sofitel Algiers Hamma Garden and are delighted to read that we have lived up to your expectations on this occasion. We hope to have the pleasure of serving you again in the near future! Kind regards, Zola ABDAOUI Guest Experience

A Hotel in need of better management

Catatan Tripadvisor 4.0/5

Jeffrey F Ulasan TripAdvisor tersertifikasi

This is a five star hotel, why do they make so many mistakes - lots of little ones. No soap near the bathroom sink - they had after shampoo conditioner next to the sink. They have no change at the front desk. How do you give little tips to the staff if you cannot get change - sort of shortchanges the staff - get the pun? They offer you a free drink at check in - front desk - says any drink ( I did not believe that), the waiter in the bar area says any beer or wine - when you order - he says - when you order - well not that wine. Smoking - I have been to many places on the planet where smoking is not in the buildings - not in Algiers - the bar reeks of smoke, and when we had breakfast outdoors on New Years Day there is a guy smoking a cigar. It appears the Sofitel is appealing to the minority and subjecting many people to second hand smoke. Rare was the time that the front desk was not busy and the four or five times that I needed to visit with someone - it involved a lengthy wait. We went on a day trip and came back to a different room. I turned on the shower in room 405 and the next thing I know I had a small flood. The shower is not equipped to move the amount of water that comes out of the shower down the drain. This is just plain weird. Once I saw what was going on - i had to use all of the towels and the bathrobe to absorb the water. This is a serious design problem. Current solution is probably to limit the amount of water that can go to the showerhead. Really annoying. I liked the staff - management must not be doing their job - identifying issues and solving them - if the staff does not know what bottle to put next to the sink - color code them so they do not continue to make that mistake. Infrastructure is fine - two of the best staff where women - Saturday morning - the women who was tending the club lounge and the young lady who was working the front desk on the 3 pm shift. There need to be more women in key positions in this hotel - they solve problems

Thank you for taking the time to share your detailed feedback regarding your recent stay at Sofitel Algiers. We are truly sorry to learn that certain aspects of your experience did not meet your expectations. Your comments are invaluable to us as they help us identify areas that need improvement. We sincerely apologize for the inconvenience caused by the absence of soap near the sink, the difficulties in obtaining change, and the miscommunication regarding the complimentary drink. We will review our procedures to ensure clearer and more consistent communication between our front desk and bar teams. Regarding the issue with the shower, we deeply regret the flooding you experienced. This matter has been escalated to our technical team for thorough inspection and a permanent solution. We also understand your concerns about smoking in communal areas. While we strive to cater to the preferences of all our guests, we acknowledge that your comfort was impacted, and for that, we apologize. We will reassess our smoking policies to better accommodate the needs of non-smoking guests while balancing local customs. We are delighted to hear that you appreciated the professionalism and dedication of our staff, particularly the women you mentioned. Your suggestion to have more women in key roles within the hotel is highly valued and will be shared with our management team. Please rest assured that your feedback will be addressed with the relevant teams to enhance staff training and improve the overall management of our services. We hope to have the opportunity to welcome you back and provide you with a flawless experience in the future. Should you decide to return, please do not hesitate to contact us directly, and we will ensure that every detail of your stay is taken care of. Warm regards, Zola ABDAOUI Guest Experience

Old hotel and prehistoric room

Catatan Tripadvisor 1.0/5

ismail82 Bisnis - Ulasan TripAdvisor tersertifikasi

One of the worst rooms I ever stayed at in my life. Very old and badly in need of renovation from the bathroom to the closet to the electric sockets to the tables and even the bed all are in bad shape and worn down and amenities don’t even exist ! I gave this one point only for bed comfort

Dear Mr Ismail , Thank you for taking the time to share your feedback regarding your recent stay with us. We are genuinely sorry to hear that your experience did not meet your expectations and that the condition of your room fell short of the high standards we strive to maintain. We take your concerns very seriously, and we would like to assure you that we are currently reviewing our renovation plans to enhance the overall quality of our facilities. Your comments about the room condition and lack of amenities have been shared with our management team, and immediate action will be taken to address these issues. We are, however, pleased to know that you found the bed comfortable, and we regret that this was the only aspect that met your satisfaction. Your feedback is invaluable to us as it helps us identify areas for improvement, and we hope to have the opportunity to welcome you back in the future to provide you with a far better experience. Sincerely, Zola ABDAOUI Guest Experience

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

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  • 398 ulasan 7.8/10 Kebersihan
  • 312 ulasan 8.2/10 Fasilitas
  • 231 ulasan 8.6/10 Sarapan
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