Sofitel Algiers Hamma Garden bintang 5

Catatan tamu Avis (Peringkat ALL) 4.2/5 1.319 ulasan

Sofitel Algiers Hamma Garden - Image 1
Sofitel Algiers Hamma Garden - Image 2
Sofitel Algiers Hamma Garden - Image 3
Sofitel Algiers Hamma Garden - Image 4
172 rue Hassiba Benbouali, ALGIERS, ALGERIA, 16015 ALGIERS, Aljazair

Deskripsi

Keistimewaan hotel

  • Located in the heart of the White City.

  • Access to Botanical Garden El-Hamma Jardin d'Essai

  • Breakfast on the terrace.

  • Semi-covered pool

Akomodasi kami

Lokasi hotel

Sofitel Algiers Hamma Garden

172 rue Hassiba Benbouali, ALGIERS, ALGERIA
16015 ALGIERS
Aljazair

GPS:36.750885, 3.072301

Telepon
Fax +213 21 67 31 42

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Hewan peliharaan tidak diperbolehkan
  • Antar-jemput
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Room service

Ulasan tamu kami

Ulasan tamu kami

Ulasan tersertifikasi 100% oleh tamu yang menginap bersama kami

Cari tahu selengkapnya

Peringkat ALL  4.2/5  1.319 ulasan

Peringkat TripAdvisor  4.4/5  2.127 ulasan

Accor Guests Beware: Deliberate Staff Misconduct

Catatan Tripadvisor 1.0/5

BZH A Ulasan TripAdvisor tersertifikasi

This is not an isolated incident — it is a pattern of misconduct at Sofitel Algiers Hamma Garden involving the restaurant manager and multiple staff members. The behaviour I experienced was deliberate, coordinated, and abusive: incorrect receipts issued in other names, missing items, disrespectful treatment, being pushed out of a fully paid New Year’s Eve event, and being sent between departments without accountability. Evidence exists for all of this. What makes this serious is not just poor service — it is systemic manipulation, denial, and institutional cover‑up once complaints are raised. Guests should be extremely cautious. This is not hospitality; it is organised misconduct disguised as customer service. Accor corporate had full documentation and still chose silence, automation, and containment over accountability. That speaks for itself.

Dear Sir, Dear Madam, We are sorry to read that your stay was not as pleasant as it could have been. If you would like to discuss your experience in more detail, do not hesitate to contact us directly at h1540-gr@sofitel.com. We hope that you will give us another chance to welcome you in better conditions during a future stay. Kind Regards, Habib Front Office

WORST HOTEL EVER

Catatan Tripadvisor 1.0/5

Frank R Ulasan TripAdvisor tersertifikasi

This is the worst hotel I have ever spent in. They ran my card in pretence of pre authorisation and refused to refund my money despite promising to do so. The manager Mr. Abdel Hakim is a liar. I would never recommend this hotel to anyone.

Thank you for sharing your feedback, although we are truly sorry to learn that your experience did not meet your expectations. We fully understand your frustration regarding the pre-authorization process and sincerely apologize for any inconvenience caused. Please note that pre-authorization is a standard procedure in hotels worldwide to guarantee reservations. However, if you encountered an issue with the release or refund, we kindly invite you to contact us directly with your details so that we may review the situation and resolve it promptly. Guest satisfaction is our top priority, and we deeply regret that you did not feel the level of service we strive to deliver. We sincerely hope to have the opportunity to restore your confidence in us during a future stay. Kind regards, Zola ABDAOUI Guest Experience

Perfect hotel for business.

Catatan Tripadvisor 5.0/5

thomaswD5317JO Bisnis - Ulasan TripAdvisor tersertifikasi

Nice hotel with view on the Algers botanical garden. Room with space and very comfortable bed. Breakfast is a must a lot of choice.

Dear Sir Thomas, We would like to thank you for your wonderful appreciation following your visit to our Hotel Sofitel Algiers Hamma Garden and are delighted to read that we have lived up to your expectations on this occasion. We hope to have the pleasure of serving you again in the near future! Kind regards, Zola ABDAOUI Guest Experience

Great place to relax

Catatan Tripadvisor 4.0/5

dunkthegenius Couples - Ulasan TripAdvisor tersertifikasi

Just completed a 3 night stay and had a lovely time. Everything was clean and well presented. Room was very nice and spacious (shower was the best I have experienced in a hotel. Had a massage with Zahia and was very impressed, was possibly one of the best out of 1000’s that I have had!! Worth going back for the massage alone. Couple of small complaints, drink service around the pool seemed a little bit selective - they should check on every guest for drinks. The buffets selection of warm food was very underwhelming, salads and cold items were superb. The pizzas at the pool bar were amazing, could do with a few extra choices All in all we would recommend and would go back - thank you

We greatly appreciate the time you have taken to share your appreciation of your recent stay at our hotel Sofitel Algiers Hamma Garden, we strive to exceed the expectations of our customers and your feedback will assist us in this process. We thank you once again for choosing our hotel and for your constructive criticism which we will take into account. We hope to have the pleasure of serving you again in the near future. Kind Regards, Zola ABDAOUI Guest Experience

Review of the hotel staff and management:

Catatan Tripadvisor 5.0/5

Halim D Ulasan TripAdvisor tersertifikasi

Review of the hotel staff and management: I would like to express my sincere thanks to all the hotel staff and management for the exceptional welcome and the high quality of service I received throughout my stay. A special thank you to Karima, Mustapha, Othmane, Imen, Madiha, and Houda, who demonstrated exemplary professionalism, great availability, and constant kindness. Their attention to detail and courteous attitude greatly contributed to my comfort and satisfaction. I would also like to commend the impeccable work of the housekeeping staff, who were always discreet and efficient. My room, number 545 on the 5th floor, was maintained daily with great care and precision. My thanks also go to the hotel managers, for the quality of their leadership, the smooth organization of services, and the high level of professionalism that prevails throughout the establishment. Their discreet yet attentive presence is a true guarantee of excellence. Thanks to this wonderful team, I had a most pleasant stay, which I will not hesitate to recommend. With my highest regards, D.AH

We would like to thank you for your wonderful appreciation following your visit to our Hotel Sofitel Algiers Hamma Garden and are delighted to read that we have lived up to your expectations on this occasion. We hope to have the pleasure of serving you again in the near future! Kind regards, Zola ABDAOUI Guest Experience

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  • 185 ulasan 8.3/10 Sarapan
  • 8 ulasan 10/10 Pantai

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