Stayed as a family for a trip to both Disney and Paris. Hotel is excellently located for both - 20min drive to Disney (hotel located with excellent access to the main highway), 30 min train to Paris. Station is 15min walk from hotel. Location to the station was our primary reason for choosing this hotel over other similar hotels in the area.Hotel staff were friendly and helpful during our stay.Not so good:Parking is limited on a first come first served basis chargeable at hotel. You have to get a ticket from reception each time you leave. However on the plus it is a underground car park.The hotel does not have air conditioning in the rooms and the hotel do not provide fans (we asked)Our room was a nice size but a little dated, when compared to the hotel entrance which been updated and looks nice.Drinks at the bar are very expensive €5.50 for half a pint is not reasonable. The breakfast is expensive at €16 per person with limited selection.On the whole we enjoyed our stay at the hotel which met our needs at the time.

Big and clean room. 10 Min walking distance from the Metro. Breakfast buffet was good and the spread was good. Facilities was good. Close to Disneyland. The metro costs about 5 euros per person for Disneyland.

Bad experience,,,Bathroom exhaust , room ac nothing was working, after complaining multiple times as well no response we got and somehow with no ventilation we survived 2 nights.So overall bad experience , poor service desk in hotel.

Have stayed at this hotel on many occasions and never had cause for complaint BUT this particular visit was very uncomfortable !! Temperatures in Paris were high, the hotel did not have air conditioning and despite repeated requests to provide at least a Fan in the room, the staff did not respond. Will probably not stay here again, unless the hotel gets air conditioning !!!

Nice hotel, nice staff. Nice, large clean room, great tv , free mini bar, free nespresso cofee in the room. Had a realy nice stay, nothing to complain. Its worth the money, when you go to any Novotel you you will get a good stay.

My stay in this hotel was suitable for what I was looking for - calm and tidy place to stay at, close to the location where I was supposed to be the next day. Personnel were very friendly and helpful.

Somewhat disappointed at my experience. Food in the restaurant was cold and not particularly appetising. Bedroom did not have enough towels for the family of 4 people and the hairdryer only blew out cold air. Management were apologetic and did offer a reduction.

Clean room, nice pool. Breakfast buffet average. Room is small for a family. Service at reception could be better. E.g. it's hard to find the entrance to the shopping mail and subway station on the opposite side of the street. When you know your guest wants to use this, why not explain to him how to get there.

Old building fairly poorly mantained No air conditionning, at all, in a large hotel next to a motorway : a non sense, in particular for an hotel that claims to be 4 star..... Breakfast room: glasses are stained, plates wet, etc.. Staff does not seem to concerned about hygiene.

Very good value for money. The restaurant was very good and the personel friendly. Toys for the kids and gifts in the restaurant. Satisfactory breakfast with good variety. Disadvantage is the location but the train station is near through the nearby shopping center.

we regularly use Novotel, and have never had an issue before but this was very dissapointing. we payed more to upgrade our room to an executive one, I honestly dread to think what room we would have been given without this upgrade! Although clean the room was very shabby and out of date. The sofa bed was not made up on our arrival. The breakfast option which is an additional daily charge was absolutely appalling, poor selection, poor quality and no orange juice in dispenser! Although the Hotel does have a car park this is under the hotel, the exit from the car park is a single stone spiral staircase. Negotiating this stairwell with my daughters wheelchair was almost impossible. considering all the points this was a very dissapointing Novotel, we will not return

-Friendly and HELPFULL Staff - Hotel near to RER station 5-7 mins walk - Hotel near to Motorway and Near to Disneyland Paris - Nice and cleaned hotel - Room Service every morning - Very quite and convenient location - Would recommend 100%

This hotel is clearly below the average level of NOVOTEL establishments for what concern responsiveness to customer requests and needs. For example the toilette wasn't ready for 4 people (as per reservation) but for two only at maximum. Request for extra toilette products has been approximatively and partially responded.

My son and I really enjoyed our 6-night stay at this hotel. The room and bathroom were super nice and clean, the bed very comfortable, and the hotel staff very helpful and friendly. I can honestly recommend this hotel. Definitely two thumbs up!!!

We stayed for one night in July (originally had booked two). The room was typically Novotel - so good value. However, the heat was unbearable and the staff had no fans to issue - two hours sleep only!