谢菲尔德中心诺富特酒店 4 星

客户意见评级 (ALL 评级) 4.2/5 1,593 评论

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谢菲尔德中心诺富特酒店 - Image 1
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谢菲尔德中心诺富特酒店 - Image 4
50 Arundel Gate, S1 2PR 谢菲尔德, 英国

描述

酒店其他优惠

  • 免费无线网络、宽敞的人体工学办公区

  • 热自助早餐，周末一直供应至上午 11 点

  • 高雅的餐厅、现代休闲餐饮

  • 配备视频游戏和互动桌的儿童游乐园

  • 6 个可承办高效活动的多功能场所

我们的客房

酒店位置

谢菲尔德中心诺富特酒店

50 Arundel Gate
S1 2PR 谢菲尔德
英国

GPS:53.379081, -1.46742

电话
传真 +44 114 278 7744

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 欢迎宠物
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

RESTAURANT

非合约照片

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting.Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.2/5  1,593 评论

TripAdvisor 评级  4.0/5  2,125 评论

Central Location

Tripadvisor 评级 4.0/5

Simon J 经 TripAdvisor 认证的评论

Great stay and central location. The hotel is very beautiful and suspicious room. The room was spotless and swimming pool facilities. The reception staff was very nice. Only 5 min walk from the train station and bus station. We also went to the west street with plenty of restaurants and bar.

Great Location But Cleanliness and Maintenance Fell Short

Tripadvisor 评级 1.0/5

Louise K 经 TripAdvisor 认证的评论

While the hotel is in a fantastic location, our stay was disappointing due to serious cleanliness and maintenance issues. Our initial impression of the hotel was the lift to reception, which jolted uncomfortably and didn’t feel safe. Once we checked in and reached our room, the first thing we noticed was a red stain on the carpet, which set a poor tone. We then discovered broccoli inside the kettle, creating a strong smell and forcing us to change rooms. We felt this wasn’t taken seriously enough by the staff. Had we not noticed and used the kettle, it could have made us ill. Additionally, the room had a constant noise that sounded like a boiler. In the second room, although the smell and stain were gone, the fridge didn’t work, adding further inconvenience. I also found it inconvenient not to have a sink to wash my hands in the same room as the toilet. We paid extra for breakfast and found ourselves waiting around for them to bring more food out, which was frustrating. One positive was that the hotel stored our luggage on the check-out date, allowing us to explore the area without hassle. This small convenience was appreciated. The hotel has potential given its location, but it needs urgent attention to hygiene and basic upkeep.

Poor service from Duty Manager

Tripadvisor 评级 2.0/5

Corene B 经 TripAdvisor 认证的评论

The hotel room is dated and not worthy of a 4star rating. I booked a queen room via the system we use at work for hotel bookings. However, when I checked in I was placed in a standard room. Once I saw the room I was disappointed and spoke to the duty manager who was not helpful at all. She was in fact dismissive and patronising. She kept on saying that the hotel was 4 star Novotel standard and that I could not be compensated for the issue with the room, she would not look at the booking that I have via email and repeated hersl3f several times that they do not do queen rooms, and that if I don't like it there is nothing that she can do. I have stayed at many hotels and was really disappointed in this one.

Dear Corene B, we are truly sorry to hear about your disappointing experience at our hotel. Your feedback regarding the service provided by our Duty Manager is concerning, and we will address this issue internally to ensure it does not happen again. We apologize for any confusion caused by the room description as a queen room is in fact our standard room. At Novotel Sheffield Centre, we strive to provide a high standard of service, and we regret that we fell short on this occasion. Your comments are valuable to us, and we appreciate the opportunity to improve. Thank you for bringing this to our attention. Best Regards, Karen Coy, Rooms Division Manager, Novotel Sheffield Centre.

Old over priced and tired.

Tripadvisor 评级 2.0/5

David M Couples - 经 TripAdvisor 认证的评论

Lowcashon for city Center good and with parking at £18. Lifts very old and dirty. Room very dated and tired. Breakfast was good for £18 each. But paying £150 per night was a Saturday night for the rooms is way over priced. Stay at Leister city one and it great. Won’t stay Sheffield again. There is a small poll that’s nice to have but basic.

Dear David M, We appreciate your feedback regarding your recent stay at Novotel Sheffield Centre. We apologize for the inconvenience caused by the the dated room. Your comments are valuable to us and will be shared with the relevant teams for improvement. We are glad you enjoyed the breakfast and the pool facilities. We regret to hear that the pricing did not meet your expectations. We strive to provide a comfortable stay at a reasonable rate. Thank you for your comments, and we hope to have the opportunity to welcome you back in the future. Warm regards, Karen Coy, Rooms Division Manager, Novotel Sheffield Centre.

Good hotel …but maybe bit more trading of staff needed.

Tripadvisor 评级 4.0/5

Claire K Couples - 经 TripAdvisor 认证的评论

We were attending a funeral of a close family member. We checked in and asked receptionist how to get a taxi the next morning to get to the chapel , she was very offhand didn’t know where it was etc etc. We also asked to borrow some scissors to make a hand tied little bouquet for funeral as requested… she said she wasn’t able to lend us scissors, we would have to go and buy some. Thanks. Hotel was lovely , situated very close to station and we will stay again just hope not to bump into this staff member again.

Dear Claire K, We are truly sorry to hear about the loss of your family member and appreciate you choosing our hotel during such a difficult time. We sincerely apologize for the inconvenience caused by the receptionist's response to your requests. Rest assured, we will address this issue with our team to ensure better service in the future. We are delighted to hear that you found the hotel lovely and convenient. We hope to welcome you back in the future and provide you with a more positive experience. Warm regards, Novotel , Karen Coy, Rooms Division Manager, Sheffield Centre

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其他网络用户评价我们的酒店

  • 1,050 评论 9.2/10 位置
  • 1,476 评论 5.8/10 房间
  • 1,252 评论 7.8/10 服务
  • 11 评论 6.9/10 上网
  • 719 评论 5.8/10 舒适度
  • 572 评论 6.3/10 早餐
  • 528 评论 6.4/10 清洁度
  • 375 评论 4.8/10 氛围

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