Mercure Hotel Haag Central 4 gwiazdki

Ocena klientów (Ocena ALL) 4.4/5 Liczba opinii: 915

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Mercure Hotel Haag Central - Image 1
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Spui 180, 2511 BW HAGA, Holandia

Opis

O hotelu

  • W samym sercu miasta, blisko sklepów i kawiarni. Tylko 15 minut od Scheveningen.

  • Łatwy dojazd samochodem i komunikacją miejską

  • W samym centrum kulturalnym Hagi

  • Restauracja, bar i taras

  • Bez możliwości płatności gotówką, hotel akceptuje wyłącznie karty płatnicze

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Lokalizacja hotelu

Mercure Hotel Haag Central

Spui 180
2511 BW HAGA
Holandia

Pozycja GPS:52.076229, 4.317884

Telefon
Faks +31 70 363 9398

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Zwierzęta niedozwolone
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa
W pobliżu obiektu
  • Parking

SPUI 180

Serdecznie witamy w restauracji SPUI 180, gdzie serwujemy napoje, dania inspirowane lokalną kuchnią oraz przekąski z sezonowego menu.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

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Ocena ALL  4.4/5  Liczba opinii: 915

Ocena TripAdvisor  4.2/5  Liczba opinii: 1 150

Unsafe - men entering the room without permission

Ocena na stronie TripAdvisor 1.0/5

skp9000 Opinia zatwierdzona w TripAdvisor

We were two female travellers staying in separate rooms at the Mercure Hotel Den Haag, and our experience was deeply unsettling from start to finish. On the day of check-in, there appeared to be faeces on the carpet of our room. Within a minute of being inside, we went downstairs to report it. The blonde-haired woman at the front desk claimed there was “nothing on the carpet” when she had been there that morning — effectively insinuating that we had defecated on it ourselves. Moments later, she changed her story and said she had seen something but believed it to be “burn marks.” This contradiction, coupled with her insinuation, was offensive and humiliating. Later during the stay, we faced an even more distressing situation. One morning, three maintenance men came to my room, knocking three separate times despite being told “no.” When I opened the door, they said they wanted to come in to “take pictures of the room.” I refused, but they insisted it “wouldn’t take long” and would not take no for an answer until I shut the door on them. Just 90 minutes later, in the other room, a maintenance man entered without knocking while I had just gotten out of the shower. Even though I screamed “no,” he proceeded to enter anyway. I went down to reception in tears, shaken and traumatised, only to find him sitting behind us staring and smirking. He was not asked to leave and gave no apology. The manager admitted that my room had mistakenly been marked as “vacant” in their system, but could not explain why the maintenance man entered at all, as no works had been planned. He said an “investigation” would need to be done. Throughout this ordeal, the blonde-haired woman at the front desk was extremely rude and unprofessional. She laughed during the situation, showed no empathy, and had to be asked by the manager to leave the desk because of her behaviour. As female guests, we felt unsafe, disrespected, and completely unprotected by hotel staff. This was not just poor service — it was a serious violation of guest safety and privacy. I do not recommend this hotel to anyone whatsoever — especially women and especially solo female travellers. There are much better and safer options in The Hague, such as the Marriott Hotel. We are still awaiting our refund and have chased the hotel for this and I’ve had no response

Ocena klientów 4.0/5

Pawel K. Pobyt służbowy - Opinie potwierdzone ALL

It was good, maybe littlebit bigger differentiation in breakfast would be better. I still don't see a points added to my loyalty account though :(

Dear Guest, Thank you for your feedback concerning your stay with us. Your warm acknowledgment of our welcoming team members brings us joy. We are delighted that you had such a seamless experience during both arrival and departure processes. However, we regret that some aspects of your stay did not meet your expectations. We take note of your observations regarding the room maintenance and breakfast selection. Our housekeeping team is always available to address any concerns during your stay. Finally, we are truly grateful for your recognition of our environmental initiatives, as sustainability remains one of our core values. We hope to see you again in the future. Kind regards, Sara Abdelhalim, Front Office Supervisor

A Good Choice

Ocena na stronie TripAdvisor 5.0/5

LauraDaveJames Couples - Opinia zatwierdzona w TripAdvisor

The hotel is a fairly easy walk from the railway station. It is in quite a central location close to shops, restaurants and bars. We had a room on the 10th floor with good views over the city. The room was spacious and quiet. I was also very grateful that it had a bath as well as a shower. The staff were pleasant, it was a good practical choice in Den Haag. Our only improvement suggestion would be to keep the bar open until later, 11 pm is a bit soon particularly for international visitors.

Dear Laura, We would like to thank you for this review about your recent experience in our hotel. While we are pleased that you enjoyed your time with us, we regret that your experience at our bar times was not to your expectations. We have taken good note of your comments. The entire team really hope we can welcome you back on a future occasion. Kindest regards, Sara Abdelhalim, Front Office Supervisor

Good – could have been great

Ocena na stronie TripAdvisor 3.0/5

ESS123 Opinia zatwierdzona w TripAdvisor

Pros: Very centrally located: 10 minutes walk from central station, 5-10 minutes to the main city centre Nice, quite spacious room with a nice view. Bed was OK Large flat screen TV Huge shower, and with a view Complimentary breakfast delivery to the room – however, se cons… Fridge Cons: Breakfast room service: Day 1, filled out the form and delivered personally to staff at the reception. They messed it up, and no breakfast came next morning. Day 2, this time an absolutely enormous breakfast was delivered to the room – great. There was, however, no butter, jam or juice as advertised, and they were a little late. Day 3 – another enormous breakfast (which is nothing to complain about, really), but once again they were a little late, and this time lacking juice and milk for the coffee. If you choose not to have delivery to the room: breakfast buffet is OK, but not impressive. None/few international TV channels, no CNN, BBC etc. Make-up mirror in the bathroom barely hung on the bathroom wall. Seemed like it would fall down if I barely looked at it, which is sketchy because of electrical wires. Did not try the bar. To summarize: most is very good, but they really need to look into their routines for breakfast delivery to the rooms. This may, however, not matter to you at all.

Dear Guest, Thanks for your review about our hotel. We are glad that you had a pleasant stay with us. Please know that we have noted your comments regarding TV channels for future improvements. We are hoping to welcome you back in the future. All the best. Sara Abdelhalim, Front Office Supervisor

Centrally located from every perspective

Ocena na stronie TripAdvisor 4.0/5

Gerry_W_Reisenberger Solo travel - Opinia zatwierdzona w TripAdvisor

The hotel is within walking distance from 2 major train stations, and tram stop as well. So it’s easy to get around. Despite being centrally located, the rooms are really quiet and peaceful which was a very positive surprise. The rooms come with a decent sized desk, allowing you to do some work. Staff are friendly and helpful. I was offered a welcome amenity as ALL Gold member, and some other perks in lieu of an upgrade due to the unavailability of larger rooms. Downside are the very firm beds, which may not be to everyone’s liking. There also was a minor issue with my sink not properly draining. While the staff were very helpful in trying to organise a fix, including a plumber coming out, the problem never was completely solved (although it improved a bit). This might indicate some bigger issues with the plumbing which may lead to issues for future visits. Also housekeeping needs some eye for detail. It can’t be that piles of laundry and cleaning equipment get forgotten and are left in the corridor until the next day (see picture) But in general, good value for money. Due to the central location, many restaurants and bars are within walking distance, as well as the touristic sites.

Dear Gerry, Thank you for taking the time to share your review. We are delighted you had a pleasant experience and appreciated our team members who strive to ensure our guests have the best experience possible. We have taken note of your comments and apologize. We will be assessing the situation. We hope we will have the opportunity to see you again in the future. Best regards, Sara Abdelhalim, Front Office Supervisor

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 593 Liczba opinii 9.3/10 Lokalizacja
  • 783 Liczba opinii 7/10 Pokój
  • 608 Liczba opinii 8.4/10 Obsługa
  • 18 Liczba opinii 6.5/10 Internet
  • 381 Liczba opinii 7.5/10 Śniadanie
  • 325 Liczba opinii 5.5/10 Czystość
  • 93 Liczba opinii 5.3/10 Jedzenie
  • 11 Liczba opinii 2.7/10 basen

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