소피텔 로마 빌라 보르게세 5성

고객 평점 (ALL 평가) 4.8/5 755 리뷰

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Via Lombardia 47, 00187 로마, 이탈리아

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호텔 위치

소피텔 로마 빌라 보르게세

Via Lombardia 47
00187 로마
이탈리아

GPS:41.907516, 12.486524

전화
팩스 +39 06 482 1019

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Settimo Roman Cuisine & Terrace

고급 루프탑 레스토랑인 Settimo는 그린 컬러가 특징이며, 매혹적인 로마의 전경과 함께 특별한 경험을 제공합니다. Giuseppe D'Alessio 셰프의 모던한 로마식 특별 요리를 선보입니다.

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ALL 평가  4.8/5  755 리뷰

TripAdvisor 평가  4.5/5  2,745 리뷰

2024으뜸 시설

Wonderful days in Rome

트립어드바이저 평점 5.0/5

Pascal73_Basel TripAdvisor 인증 리뷰

Me and my wife spent one week in the Sofitel Rome in a suite with a terrace and a jacuzzi. The location of the hotel is beautiful, away from the hustle and bustle of Rome near Villa Borghese, but there are still nice restaurants in walking distance and you can walk or take a taxi/Uber to the main attractions. Our stay was wonderful and we enjoyed it really. The staff was so nice and friendly all the time. Everything was perfect, so I will start with the things that could be improved: - The start was a bit problematic: we booked a transfer from the airport to the hotel in the booking process within the Sofitel homepage. When we arrived, no driver was there. This is the start of your luxurious holiday you have always dreamt about. We had to make a few phone calls with the hotel and the driver company until a driver finally arrived. Our flight was 30min delayed, but when I have to enter the flight data during booking on the Sofitel homepage, I expect that the driver (Pegasus Company) informs himself about delays instead of disapearing when the customer of a delayed flight is not there. I would book an Uber next time. - During checkin, we did not get a voucher for a welcome drink (Gold members). This is not important for us from a monetary point of view, it is just a nice gesture we know from other Sofitels. - We received our keys but no one (!) came with us to the room to show it to us and explain everything, we were just left alone there (in a 2000€/Night Suite). - There were no welcome goodies in the room. No welcome card from the manager, just nothing. 1 flower and a plain room. - We wanted to print out the flight tickets for our return flight. The guest mac with a printer has such an old OS (when I remember right it was somewhere around 10.8), there were even popups from Apple that the OS and browser are outdated and not safe) and ergo we could not checkin online, but the friendly front staff helped us out. But they should not have such an outdated computer in the public area. The keyboard and the mouse were really dirty and sticky, just replace them from time to time. - Breakfast was included in our rate (I think otherwise it is 45€). But with a 2000€ suite you still have to pay every omelet from the kitchen separately. I am not talking about a caviar breakfast, just an omelet. We are not used to that for example from the St. James Sofitel in London. - While we are discussing the topic of breakfast: there was an older gentleman who took all the bread to his table. Yes! We and our fellow guests next table could not believe what we saw. Not just one day. Every day. Unfortunately if you came later than him, there was no more bread there and you had to take the little parisian baguettes (which we loved, so not really a problem for us) that he obvioulsy did not like. Bread was not refilled then. I do not know who this guy was, but the staff did not say anything to him and the other guests had to eat the bread that he left. - Once we had the „do not disturb“ sign at the the door, I was just having a nap and a staff member entered the room (I must say, it was to bring us some gifts, so I feel a little bit bad to mention that). But now enough complaining on a high level, everything else was perfect, and I am shure they will improve these points, that is why I write this review down here. Why do I say this? There was a „problem“ during breakfast with the salt&pepper mills: they looked absolutely identical and so often we had either 2 salt or 2 pepper mills on the table. We mentioned this once, and a day later they changed all the mills so the staff could distinguish them better. Great service! The staff was absolutely lovely. The room was extremely clean every day, big compliment to Paola and Sanita (?), they did a great job, turndown service was amazing, the jacuzzi, the room and bathroom were very clean all the time, cleaner than any Sofitel I remember. The view from our room to the Vatican was amazing and the room and the whole hotel looked very „new“, I think they renovated the whole hotel not too long ago. We only enjoyed breakfast and the the bar, not dinner. The breakfast was great (except the „bread guy“), maybe they could add some more Italian sweets, but otherwise perfect. Bar staff was so nice and friendly. You must know that the bar and the restaurant are one unit melted together, so there is not a separate bar, so maybe if you arrive early during dinner time there is no place on the terrace, but the interieur is very nice too. I mentioned the points which were below our expectations upon arrival. BUT the hotel surpised us several times in our room, once with some fresh fruits, once with a nice bottle of Proseco, and much more during our stay. This made as feel very welcome and comfortable. Would we come back to this hotel? Absolutely yes, and if possible in the same suite again. So again, lot of compliments to the staff. The review is very benevolent due to the positive aspects and the staff we experienced. And due to the hope that they will improve the things we mentioned next time. Grazie molto. stiamo tornando!

Magnificent Stay at Sofitel Villa Borghese

트립어드바이저 평점 5.0/5

Colette D TripAdvisor 인증 리뷰

We stayed at the Sofitel Villa Borghese for 9 days and had a beautiful stay. The hotel is located close to the Spanish Steps yet far from the noise and crowds of so many tourist areas. It is very close to the Borghese Gallery and huge park as well as to numerous great restaurants. The hotel underwent a big renovation in 2019 so it has been completely modernized in a very tasteful way. Our room was large and elegant with a king sized bed, sofa and table with chairs. The bathroom was fabulous with good lighting, a magnifying makeup mirror, plenty of room to leave toiletry bags and a modern and powerful shower. The towels were thick and luxurious. The staff at the hotel were truly extraordinary. Everyone, from the reception staff to concierge to doormen, was helpful and friendly. The breakfasts at Settimo were also outstanding. Paola and Giordana were ever-smiling, always charming and attentive to all our needs and requests. The buffet breakfast, which included eggs made to order, was very elaborate with many fruits, yogurts, chia puddings and other healthy options, in addition to numerous local specialties and typical North American breakfast choices. The rooftop location of the restaurant afforded a spectacular view of the whole city. In short our stay at the Sofitel Villa Borghese was one of the highlights of our visit to Rome. It was a peaceful, luxurious oasis that allowed us to relax and escape the hustle and bustle of the city but still be right in the heart of all that the city had to offer. We loved it!

Dear Guest, Thank you so much for your wonderful and detailed review! We're very glad to read that your long stay at Sofitel Rome Villa Borghese was such a memorable experience. It’s fantastic to know that our location offered the perfect balance of being close to the main attractions while also providing a peaceful retreat. We're glad that you appreciated the tasteful renovation, spacious and elegant room, and the luxurious bathroom amenities. Your kind words about our team members, from reception to the breakfast team, especially Paola and Giordana, mean a lot to us. We’re happy that you enjoyed the breakfast offerings at Settimo and the stunning views from the rooftop. It was truly a pleasure to host you, and we're delighted that we could contribute to make your visit to Rome special. We hope to welcome you back to our "luxurious oasis" soon! Kind Regards, Francesca Novelli Quality & Guest Experience Manager

Breakfast team

트립어드바이저 평점 5.0/5

Ludo B TripAdvisor 인증 리뷰

I want to single out the excellent service by the full breakfast team on the seventh floor : they have been friendly , efficient , and caring . They add real value for the guest to the nice location , the great view and the food offering . Keep on keeping on !

Dear Guest, Thank you so much for your kind words! We're thrilled to hear that our breakfast team at Settimo made such a positive impression on your stay. They truly take pride in offering friendly and attentive service, and we’re delighted that you enjoyed the great views and food as well. We will be sure to pass along your compliments to the entire team, they'll be happy to hear it! We appreciate your sharing your experience and we all look forward to welcoming you back soon. Best Regards Francesca Novelli Quality & Guest Experience Manager

Lovely hotel at a good location

트립어드바이저 평점 5.0/5

Alex C TripAdvisor 인증 리뷰

I was here for two days for a bit of a vacation on the way back from business meetings. It is a very comfortable hotel, with great staff. It was five minutes walk to the Trevi Fountain and the Spanish Steps. The hotel and rooms were well equipped with a good bed, fabulous bathroom a good cupboard. There was a small minibar but, surprisingly no desk. My room had a small ante room with a balcony (see the two photos of the views). It had international power points for US, EE and IT plugs — note 230v 50Hz, as well as USB ports. The lights could be controlled from anywhere in the room — full on, dimmed, off — which was really convenient. The bathroom had an overhead shower as well as a hand held. There were plenty of towels (and places to hang them). The set of items in the bathroom was excellent. The shoe mitt came in handy after a dusty walk through the Roman Forum. The restaurant had a fantastic view. I had breakfast and dinner there and the food and staff were excellent. During the day, I also stopped in for a drink.

Dear Guest, Thank you so much for your detailed and lovely review! We're delighted to hear that you enjoyed your stay with us and found our location so convenient for exploring iconic spots like the Trevi Fountain and the Spanish Steps. It’s great to know that you found your room comfortable and well-equipped, and we’re glad you enjoyed the little details like the international power points and the bathroom amenities. I will share your kind comment to our restaurant team, I'm sure they’ll be happy to hear you enjoyed the food and service. We appreciate your feedback about the desk and we will take that into consideration. Thank you again for staying with us, and we hope to welcome you back soon for another fantastic experience! Sincerely, Francesca Novelli Quality & Guest Experience Manager

Would definitely return but wouldn't pay for a room with view

트립어드바이저 평점 4.0/5

Excursion06561190725 Couples - TripAdvisor 인증 리뷰

We recently stayed at the Sofitel Villa Borghese in early August 2024 and found the experience to be generally positive, with some reservations. The hotel itself is well-equipped, with rooms that are impeccably clean, comfortable, and offer all the modern amenities one might expect from a hotel of this calibre. The standout feature of our stay was undoubtedly the breakfast. The selection was extensive, the quality of the food was excellent, and the staff were consistently accommodating and attentive, ensuring a pleasant start to each day. However, our experience with the “Luxury Room with a View” was disappointing. Despite paying extra for this feature, we were disheartened to find that our room offered no significant view. Instead, our outlook was dominated by a large wall and a driveway. When we raised our concerns with the hotel staff, they were very understanding and offered us an alternative room. Unfortunately, the view from the new room was not significantly better, leading us to stay in our originally allocated room. Another drawback was our anticipation of spending an evening on the hotel’s rooftop terrace, enjoying a cocktail while taking in the views. Unfortunately, we were informed that from 6:30 p.m. onwards, the rooftop restaurant and bar are reserved for dinner service only, making it impossible to have drinks without a meal after that time. This was a bit of a disappointment, as the terrace appeared to be an ideal spot for a relaxing evening drink. The hotel’s location is another strong point. It is very centrally located, making it easy to explore Rome’s main attractions on foot. The Spanish Steps are just a five to six-minute walk away, though the return journey involves a somewhat steep uphill walk, which might be challenging for some guests. The Trevi Fountain is about a 10-minute walk, and the Colosseum can be reached in approximately 25 minutes. Overall, while we enjoyed our stay at the Sofitel Villa Borghese and would consider returning, we would not opt to pay for the “Luxury Room with a View” upgrade again. The excellent breakfast and central location make this hotel a solid choice for visitors to Rome, but the advertised views and limited access to the rooftop terrace fell short of expectations.

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Roma Villa Borghese. Feedback like yours are very important to keep improving our services and facilities. We are very happy that you were charmed by the equipment of the room, but mostly I am proud to read that you were impressed by the professionalism of the Reception team. We are sorry however to read that the room category did not meet your expectations. Thank you for pointing out the lovely breakfast served to you in our restaurant Settimo. We proud ourselves in offering the freshiest seasonal products on the market. Concerning your cocktail experience, please allow me to remind that Settimo is our outlet for Bar and Restaurant service and we are sure you understand that for this reason some tables are reserved for dinner after 7pm. We also thank you for mentioning our central yet quiet position in the very heart of the city near the Borghese Gardens. Thank you again for sharing your experience and for suggesting the Sofitel Rome Villa Borghese on the TripAdvisor community. We all look forward to welcoming you back very soon Kind Regards, Elodie Lacroix General Manager

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