소피텔 로마 빌라 보르게세 5성

고객 평점 (ALL 평가) 4.8/5 743 리뷰

소피텔 로마 빌라 보르게세 - Image 1
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소피텔 로마 빌라 보르게세 - Image 3
소피텔 로마 빌라 보르게세 - Image 4
Via Lombardia 47, 00187 로마, 이탈리아

호텔설명

호텔 추가 정보

  • 로마 중심 및 주요 관광지 근처

  • 건축가이자 디자이너 장 필립 누엘의 새로운 작품

  • 로마의 독특한 전망을 감상할 수 있는 루프탑 레스토랑 및 라운지 바

  • 빌라 보르게세 정원 앞 조용한 거리

  • 맞춤형 컨시어지 서비스

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호텔 위치

소피텔 로마 빌라 보르게세

Via Lombardia 47
00187 로마
이탈리아

GPS:41.907516, 12.486524

전화
팩스 +39 06 482 1019

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 레스토랑
  • 휠체어 이용 가능
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 바
  • 회의실
  • 룸 서비스
호텔 인근
  • 주차장

Settimo Roman Cuisine & Terrace

고급 루프탑 레스토랑인 Settimo는 그린 컬러가 특징이며, 매혹적인 로마의 전경과 함께 특별한 경험을 제공합니다. Giuseppe D'Alessio 셰프의 모던한 로마식 특별 요리를 선보입니다.

예약

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.8/5  743 리뷰

TripAdvisor 평가  4.5/5  2,756 리뷰

2024으뜸 시설

Excelllent stay

트립어드바이저 평점 5.0/5

Chahin K TripAdvisor 인증 리뷰

I had an amazing stay! The staff is very friendly and professional. I highly recommend this hotel! My room was always immaculate; the restaurant was of high standard with a gorgeous view. The front desk team is invaluable and talented. The hotel did meet my expectations. Thanks a lot Sofitel ❤️

Avoid this hotel

트립어드바이저 평점 1.0/5

Niles K TripAdvisor 인증 리뷰

I was sick with covid and this hotel did not honor a rebooking. It was at the cost of 5k for me. I would advise booking at another hotel. The later told me that I never called to cancel and didn’t rebook within their designated time which they never informed me of. A complete lie.

Dear Guest, Thank you for sharing your feedback. We are truly sorry to hear about your experience and the challenges you faced during your illness. As part of our commitment to our guests, we strive to maintain clear communication about our booking and cancellation policies. We are sorry if there was any misunderstanding or lack of clarity , since from our part we immediately agreed for a refund or rebooking. We hope for the opportunity to regain your trust in the future. Kind regards, Francesca Novelli Quality & Guest Experience Manager

Great High Class Hotel In Roma

트립어드바이저 평점 5.0/5

kirby105 Couples - TripAdvisor 인증 리뷰

Fantastic hotel! Staff was outstanding, everyone was helpful and kind. Room was huge by European standards. Super clean and the breakfast was outstanding with many choices. The pastries were very good. Roof top bar provides a great view of Rome. Just as a heads up, it’s about one mile from the tourist spots like the Pantheon with the return trip uphill at the end bd if you walk it. As an option plenty of taxis to shuttle you back if you are beat.

Dear Guest, Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed your stay with us and appreciated the spacious rooms, our breakfast selection, and the breathtaking views from our rooftop restaurant Settimo. It’s fantastic to know that our team made such a positive impression and contributed to a memorable experience. We appreciate your helpful tip for future guests about the location and nearby transportation options. While we’re close enough to the historic sites for a pleasant walk, we understand the return can be a bit uphill and challenging after a walking day in Rome. Thank you again for choosing to stay with us, and we hope to welcome you back very soon! Warm regards, Francesca Novelli Quality & Guest Experience Manager

Great hotel, lousy bed

트립어드바이저 평점 4.0/5

daveg977 Couples - TripAdvisor 인증 리뷰

Several good things to say about Sofitel Roma Villa Borghese: 1) Clean (a big postive). 2) Beautiful in appearance. 3) Quiet and relaxing, no kids running around. 4) Breakfast on 7th floor was excellent, as was the view. 5) Staff were friendly and helpful. However, there were a couple significant negatives about the Sofitel Roma Villa Borghese 1) Bed. The bed mattress had significant divots/sag which made it difficult to get a restful night's sleep (see photo). A turn or roll towards the center of the bed was like trying to summit one of the 7 hills of Rome. Minus one star. 2) Outlets. A minor thing, but the electrical outlets were so worn (the metal prongs), plugs would not stay secure.

Dear Guest, Thank you for taking the time to share your detailed feedback regarding your recent stay at Sofitel Rome Villa Borghese. We are delighted to know that you enjoyed many aspects of your stay, including the cleanliness, the beauty of our property, the peaceful ambiance, the exceptional breakfast with its stunning view, and the friendliness of our Team. Your kind words truly motivate us to continue delivering memorable experiences to our Guests. However, we deeply regret that your experience was marred by the issues with the bed and the electrical outlets. We are sorry to hear that you did not find our renowned MyBed comfortable. Your feedback about the worn electrical outlets is also noted, and we will ensure they are inspected and replaced where necessary to prevent future inconvenience. We value your input as it helps us improve, and we hope to have the opportunity to welcome you back in the future for a more seamless and restful stay. Warm regards, Francesca Novelli Quality & Guest Experience Manager

Big Disappointment

트립어드바이저 평점 2.0/5

dzarkov88 Friends getaway - TripAdvisor 인증 리뷰

It was a big disappointment. The hotel definitely has not 5 star luxury hotel standards. Our rooms were very cold , the central heating was not operating. The hotel offered us small electric heaters ! Overall the staff were not polite and helpful. One of the main reasons we have chosen this hotel was because it was a “Sofitel “ brand. We are platinum members but we did not feel welcome. We have booked 3 rooms. None were upgraded. The breakfast was very poor for the value of money, even for a simple omelette, we had to pay extra. We do not recommend this hotel .

Dear Guest, Thank you for taking the time to share your feedback. We are truly sorry to hear that your stay did not meet your expectations and that we fell short of providing the high standards of service and comfort that you expect from a 5-star luxury hotel and the Sofitel brand. Please accept our sincerest apologies for the issues you experienced with the room temperature. We understand how important it is to feel comfortable, especially during a hotel stay, but the activation of heating systems is regulated annually by the Municipality of Rome and set for November 15th. Therefore, it cannot be turned on before that date. While the electric heaters were offered as a temporary solution, this did not meet your expectations. We are sorry to read that you felt our team not polite or helpful. Delivering attentive and respectful service is one of our top priorities. Regarding your Platinum status and the lack of room upgrades, we apologize for not being able to acknowledge the benefit, but please allow us to remind you that room upgrade is upon availability upon check-in time and being the Hotel at capacity during your stay we were not able to grant it. Your comments are invaluable for us to improve, and I hope you will consider giving us another chance to demonstrate the high standards of hospitality that Sofitel is known for. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Warm regards, Francesca Novelli Quality & Guest Experience Manager

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 232 리뷰 9.8/10 위치
  • 357 리뷰 8.5/10 객실
  • 479 리뷰 9.2/10 서비스
  • 167 리뷰 8.7/10 레스토랑
  • 143 리뷰 7/10 안락함
  • 140 리뷰 9/10 조식
  • 125 리뷰 9.2/10 분위기
  • 113 리뷰 7.9/10 편의 시설

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