Hotel Mondial am Dom Cologne MGallery 4.5성

고객 평점 (ALL 평가) 4.6/5 2,276 리뷰

아코르호텔 그룹 전 세계 호텔 최저가 보장
Hotel Mondial am Dom Cologne MGallery - Image 1
Hotel Mondial am Dom Cologne MGallery - Image 2
Hotel Mondial am Dom Cologne MGallery - Image 3
Hotel Mondial am Dom Cologne MGallery - Image 4
Kurt-Hackenberg-Platz 1, 50667 COLOGNE, Germany

호텔설명

호텔 추가 정보

  • Exclusive hotel in Cologne's old town, close to the cathedral and the Rhine

  • Modern rooms, some with a direct view of the Cologne Cathedral

  • Two exclusive private dining rooms with outdoor terrace

  • 5 conference rooms with natural light, some with outdoor terrace

  • Rich breakfast buffet on weekends until 12 PM

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호텔 위치

Hotel Mondial am Dom Cologne MGallery

Kurt-Hackenberg-Platz 1
50667 COLOGNE
Germany

GPS:50.94009, 6.960014

전화
팩스 +49 221 2063527

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 주차장
  • 애완 동물 동반
  • 레스토랑
  • 휠체어 이용 가능
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 회의실
  • 100% 금연 호텔
  • 룸 서비스
호텔 인근
  • 주차장

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.6/5  2,276 리뷰

TripAdvisor 평가  4.0/5  1,767 리뷰

2024으뜸 시설

A convenient city centre hotel

트립어드바이저 평점 5.0/5

Paul C Couples - TripAdvisor 인증 리뷰

A well run city centre hotel. It is within walking distance of the station and close to the cathedral, museums and numerous eating places. We were very impressed with the buffet breakfast which had every possible choice that we could think of! We just stayed for one night as we were passing through the city. However we would certainly return when visiting Cologne again.

Dear Paul C, We very much appreciate your comments regarding your stay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Hans Schultheis Guest Relation & Quality Manager

좋은 호텔

고객 평점 5.0/5

익명 가족 - 전체(All) 통지 확인

중앙역 및 대성당, 시내와 가깝게 있어서 편하게 여행 할 수 있었고 서비스도 좋았습니다.

Dear Mr. B., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely Hans Schultheis Guest Relation & Quality Manager

Good hotel, but not great if you have bad hips!

트립어드바이저 평점 4.0/5

Maxine C Couples - TripAdvisor 인증 리뷰

Lovely hotel with good soundproofing because the city at night is noisy! The breakfast was lovely with a really good selection of different items. The mushrooms and fruit were really good. The bed was comfy, but rather high. I have a dislocated hip with some arthritis in it and a total hip replacement on the other side, the shower was hard to get in to with the high bath side and rather dangerous to get out of.

Dear Maxine, thank you for your feedback. We're glad to hear that you enjoyed the soundproofing, breakfast, and comfort of the bed. However, we're sorry to learn about the difficulties you had with the high bath side and shower, especially given your health situation. For your next reservation, we will make sure to offer you a room with a shower to improve your experience. Your comfort and safety are very important to us, and we hope to have the opportunity to better accommodate you in the future. Greetings from Cologne, Alexandra Riedinger Sales Manager

A place to avoid

트립어드바이저 평점 1.0/5

christianstaf 비즈니스 - TripAdvisor 인증 리뷰

I have written a lengthy review to their website before complaining with the hotel, this led to no where, only a promise that “we will be looked after on our next stay”, which will obviously not happen, here an excerpt: Check-in took very long, due to a member of the check-in staff explaining (which was not prompted by the customer) the whole town of Cologne and places to go. Staff was generally dismissive and not friendly at all - only at check out I met a nice person - too little, too late. (Only offered something free in the kiosk, no thanks) There was a sewer smell on the Ground floor, which was horrible and very concerning. It was acknowledged by the staff, but brushed off. There was also a smell in the shower of stagnant water, which was more than unpleasant. In my opinion, these foul smells are possibly a health hazard and concerning, definitively not acceptable for a four star rated hotel in Germany. To top it all off: there was a punctured pillowcase on my bed and the towels smelled horrible. The room was tired and extremely noisy, so sleep was hard to come by, on top of that a false alarm at 7AM was triggered by someone und the whole hotel had to be evacuated.

Dear Christian, thank you for taking the time to share your feedback about your recent stay with us at Hotel Mondial am Dom Cologne-MGallery. We genuinely value our guests' experiences and are sorry to hear that we did not meet your expectations. We apologize for the prolonged check-in process and the lack of attentiveness from our staff. It is our goal to provide efficient and friendly service, and we regret that this was not your experience. Your feedback has been shared with our team to ensure improvements are made. We are also very sorry to hear about the unpleasant odors you encountered. The health and comfort of our guests are of utmost importance, and we will investigate these issues further to address any underlying causes. Regarding the condition of your room and the towel quality, we are disappointed to hear that these did not meet our standards. Please rest assured that we will review our housekeeping procedures to prevent such issues in the future. We understand how disruptive the early morning alarm must have been and apologize for the inconvenience caused. Thank you for bringing these matters to our attention. We hope to have the opportunity to provide you with a much-improved experience in the future. Kind regards, Alexandra Riedinger Sales Manager

Perfect stay, highly recommend the Mondial

트립어드바이저 평점 5.0/5

pooksgirl TripAdvisor 인증 리뷰

Stayed here during our trip to cologne before moving to Essen to attend a gig. We were meant to leave from Essen to Köln airport to come home however our flight was cancelled and we managed to book back at the Mondial until our rebooked flight. Staff were fantastic throughout both stays. Lovely spacious and comfortable rooms. I don't think I've ever slept as well in a hotel. We ended up in a Dom view room during our flight cancellation, what a view to wake up to. Highly recommend and we will definitely be back

Dear pooksgirl, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely Hans Schultheis Guest Relation & Quality Manager

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 1,661 리뷰 9.7/10 위치
  • 1,567 리뷰 7.7/10 객실
  • 1,519 리뷰 9/10 서비스
  • 15 리뷰 6.9/10 인터넷 가격
  • 1,126 리뷰 9/10 조식
  • 630 리뷰 8.2/10 청결도
  • 402 리뷰 9.1/10 분위기
  • 293 리뷰 7.8/10 레스토랑

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