Mercure Hotel Severinshof Koeln City 4성

고객 평점 (ALL 평가) 4.6/5 3,477 리뷰

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Mercure Hotel Severinshof Koeln City - Image 1
Mercure Hotel Severinshof Koeln City - Image 2
Mercure Hotel Severinshof Koeln City - Image 3
Mercure Hotel Severinshof Koeln City - Image 4
Severinstr. 199, Einfahrt Tiefgarage:, Kleine Spitzengasse, 50676 KOELN, 독일

호텔설명

호텔 추가 정보

  • 4-star hotel with quiet courtyard in the middle of Südstadt

  • Mercure Hotel in Cologne on Severinstrasse

  • Courteous and friendly staff

  • Plentiful breakfast buffet with cold and hot dishes

  • Mercure hotel in Cologne with very good public transportation options

숙박

호텔 위치

Mercure Hotel Severinshof Koeln City

Severinstr. 199, Einfahrt Tiefgarage:, Kleine Spitzengasse
50676 KOELN
독일

GPS:50.929514, 6.957017

전화
팩스 +49 221 2013666

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 주차장
  • 애완 동물 동반
  • 레스토랑
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 바
  • 회의실
  • 100% 금연 호텔

RELAX - FOOD, DRINKS & YOU

RELAX - Food, Drinks & You. Enjoy the relaxed living room atmosphere of our hotel bar.

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.6/5  3,477 리뷰

TripAdvisor 평가  4.0/5  1,611 리뷰

2025으뜸 시설

Almost 5*... until check-out.

트립어드바이저 평점 4.0/5

johan d TripAdvisor 인증 리뷰

Very nice hotel. Nice cosy bar with nice, friendly staff. Near to the city center (10min walk) but not in the city center. Rooms are clean and internet works as it should work. Breakfast is fine with plenty to choose from. We were there for an exhibition and it is extremely convenient when you have to go to the koelnmesse. Just next to the hotel is the tram line and you're only 3 stops away from the messe, so no traffic jams if you want to go in that direction. I would have given 5 stars, until we checked out... We gave our credit card details in advance to arrange the costs at the bar and rooms were prepaid so normally it should have gone very smoothly. Unfortunately it took 30(!) minutes to check out. I don't know what they had to do or what was wrong but we were given several documents to sign, the girl at the reception made a mistake so we had to resign the same document, she couldn't find her stapler,... it was chaos! If it wasn't for the check-out it would have been a perfect stay but our last expercience in the hotel brought it down. I would come here again (mainly for the easy travelling to the koelnmesse) but I hope they improve their check-out procedure.

Dear Guest, Thank you very much for taking the time to share your detailed feedback. We are delighted to hear that you enjoyed our hotel, the cosy bar, the friendly staff, and our convenient location near the city center and Koelnmesse. We sincerely apologize for the delays and confusion during your check-out. Your experience does not reflect the standard we aim to provide, and we will review our check-out procedures and staff training to ensure smoother and more efficient service in the future. We truly appreciate your understanding and your kind words about your overall stay, and we would be very pleased to welcome you back on your next visit. Kind regards, your Mercure Team from Cologne

AVOID

트립어드바이저 평점 1.0/5

mariamQ3121CS 가족 - TripAdvisor 인증 리뷰

Lack of service from staff shocking. Staff simply rude & unhelpful. Wish I had researched more as I would not have entertained this place.

Dear Mariam, We’re very sorry to hear about your experience. This is certainly not the standard of service we aim to provide. Your feedback regarding staff attitude and service has been noted, and we will address it internally to prevent such issues in the future. We apologize for the negative impression and hope to have the chance to restore your trust. Kind regards, your Mercure Team from Cologne

Not the best 4 star hotel I've stayed in

트립어드바이저 평점 1.0/5

TinaY197 TripAdvisor 인증 리뷰

Lobby looks lovely..but rooms need updating..woodchip wallpaper..smell of drains throughout..and sink and loo not clean...we never had our milk replenished but that's ok because no cups either...the hotel is abit out of town just a bad experience overall

Dear Tina, Thank you for taking the time to share your feedback. We’re very sorry to hear that your stay did not meet your expectations. We appreciate your comments regarding the room condition, cleanliness, and amenities, and we will review these points carefully to improve our services. Your experience is important to us, and we hope to have the opportunity to provide a better stay in the future. Kind regards, your Mercure Team from Cologne

Great staff

트립어드바이저 평점 5.0/5

Gerry C TripAdvisor 인증 리뷰

I already submitted a review for this hotel but it seems to have goe to another hotel unfortunately. We stayed here for 4 nights for a special occasion. We had 3 rooms for 5 siblings. Hotel was perfect for our stay. Cathedral river and all city attractions easily accessible by walking. The staff throughout the hotel were great . Special word for Tamara and Michael in the bar. We ended each of our days in the bar and were so happy with service and atmosphere. Rooms were spotlessly clean and well serviced. Great experience and would love to come back in the future

Dear Gerry, Thank you so much for sharing your wonderful feedback! We’re thrilled to hear that you and your siblings enjoyed your stay and that the location made exploring Cologne so easy. It’s fantastic that Tamara and Michael made your evenings at the bar so memorable—we’ll be sure to pass on your kind words. We look forward to welcoming you back for another great experience in the future! Best regards, your Mercure Team from Cologne

Good location and value for money

트립어드바이저 평점 4.0/5

mcscary1 가족 - TripAdvisor 인증 리뷰

15 min walk from the main train station and adjacent to a low level train the hotel is well situated . Good clean hotel and well priced . Good choice of food at breakfast . An ideal mid budget hotel

Dear Guest, Thank you for your kind feedback. We’re glad you enjoyed our convenient location, clean rooms, good breakfast selection, and overall value for money. It’s great to know we met your expectations for a comfortable mid-budget stay, and we hope to welcome you back soon. Kind regards, your Mercure Team from Cologne

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 1,322 리뷰 9.2/10 위치
  • 1,739 리뷰 7.4/10 객실
  • 1,569 리뷰 8.7/10 서비스
  • 25 리뷰 7.1/10 인터넷 가격
  • 1,041 리뷰 9.1/10 조식
  • 749 리뷰 6.7/10 청결도
  • 192 리뷰 5.9/10 편의 시설

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