Mercure Hotel Severinshof Koeln City 4성

고객 평점 (ALL 평가) 4.5/5 3,420 리뷰

아코르호텔 그룹 전 세계 호텔 최저가 보장
Mercure Hotel Severinshof Koeln City - Image 1
Mercure Hotel Severinshof Koeln City - Image 2
Mercure Hotel Severinshof Koeln City - Image 3
Mercure Hotel Severinshof Koeln City - Image 4
Severinstr. 199, Einfahrt Tiefgarage:, Kleine Spitzengasse, 50676 KOELN, Germany

호텔설명

호텔 추가 정보

  • 4-star hotel with quiet courtyard in the middle of Südstadt

  • Mercure Hotel in Cologne on Severinstrasse

  • Courteous and friendly staff

  • Plentiful breakfast buffet with cold and hot dishes

  • Mercure hotel in Cologne with very good public transportation options

숙박

호텔 위치

Mercure Hotel Severinshof Koeln City

Severinstr. 199, Einfahrt Tiefgarage:, Kleine Spitzengasse
50676 KOELN
Germany

GPS:50.929514, 6.957017

전화
팩스 +49 221 2013666

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 주차장
  • 애완 동물이 금지되어있다
  • 레스토랑
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 바
  • 회의실
  • 100% 금연 호텔

RELAX - FOOD, DRINKS & YOU

RELAX - Food, Drinks & You. Enjoy the relaxed living room atmosphere of our hotel bar.

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.5/5  3,420 리뷰

TripAdvisor 평가  4.0/5  1,589 리뷰

Central location - good quality hotel

트립어드바이저 평점 4.0/5

CathYorkshire TripAdvisor 인증 리뷰

Good location with easy public transport access to and from the airport ( tram stop is literally adjacent to the hotel ) and it is a relatively short walk into the centre of the city. Comfortable rooms and decent buffet breakfast or there are plenty of cafes locally if you prefer to eat out.

Decent hotel but awful front desk staff

트립어드바이저 평점 2.0/5

starflyergold TripAdvisor 인증 리뷰

This was a rather peculiar stay at a mid level Mercure as Accor Diamond member. Check in I had booked two rooms for one night in my name (with my friend's name entered into the booking as requested on the website). When I arrived they could not find the booking. This never happened to me before. It turned out once the reservation number was dug out, that the Accor system had changed the name of the reservation to my friend's name. Very bizarre, it was clearly booked with my details, being logged into the Accor system. As I said to the front desk agent, nothing surprises me any longer with Accor IT which she wholeheartedly agreed with. So we are not alone battling the idiosyncratic Accor systems. She got it but not everyone in this hotel did, more about that later. The rooms booked were: a suite and a privilege room. They upgraded the second room to a suite too, which was very agreeable. Rooms The suites are all on the fifth floor which is only accessible via stairs from the fourth floor. Somewhat odd but this is a rather old building. The suites (identical) very spacious, with separate bedroom (with those stupid Germanic single duvets), living room with sofa and dining table, a talk area and a kitchen cupboard (mine was locked the other room's wasn't). It also featured a large enough bathroom with a shower only. I thought it was strange that the shower only had a shampoo dispenser but no shower gel. The mini bar was stocked with a solitary small bottle of water. The suites also come with a balcony. Location The hotel is easily located by car (24h = €29). A suburban train station is right next to it and the Cologne cathedral is a brisk 17 minute walk away. Breakfast Not included in the rate (a steep €28 for a Mercure) was decent. Germany does good breakfast usually. Checkout This is where it all fell apart. The front desk agent insisted that the reservation was in my friends' name so those points would not count for me. I tried repeated to explain (and showed him on the app the correct reservation) that he was wrong. He insisted that the name could not be changed (there was nothing to change as I had booked two rooms in my name and just noted my friend's name in the reservation). A manager was requested but refused to talk to me, remaining in the back office. So a lengthy back and forth ensued which was just beyond ridiculous. That Germanic insistence that it is the guest's fault (a premium guest at that) and not theirs does not sit well with me. Especially coming from a staff member who was still in nappies when I was already Platinum member with Accor, then the highest level. Eventually they relented (not without making a big spiel how they were doing me a favour) and a single bill in my name was issued (of course initially with my name being wrong). You could not make this up. A shame that a single ill trained staff member ruined the entire stay.

Dear Guest, Thank you for sharing your detailed feedback regarding your recent stay with us. We greatly value your loyalty as an Accor Diamond member and are genuinely sorry to hear about the challenges you faced during your stay. We are pleased to learn that you appreciated the room upgrade to suites and found the location convenient. It's also good to know that the breakfast met your expectations, though we understand your concerns regarding the price. However, we sincerely apologize for the issues encountered during check-in and, particularly, at check-out. We regret the confusion caused by the reservation system and the difficulties in resolving the matter regarding your loyalty points. Your frustration with the lack of communication from our management and the handling of the situation by the front desk is understandable and does not reflect the high standards of service we aim to provide. Rest assured, your feedback will be shared with our team to ensure better training and support for our staff in handling such situations more efficiently and courteously. We hope you’ll consider staying with us again in the future so we can provide you with the flawless service you deserve. Best regards, your Mercure Team from Cologne

Great hotel, spectacular breakfast

트립어드바이저 평점 5.0/5

Marcine H Couples - TripAdvisor 인증 리뷰

Equidistance between both Koln park runs. Well maintained. Spacious. Fridge/tea making faciities in room. Breakfast had a wide range including plant based milks, yoghurt, cheese/ham. Close to some quaint, reasonably priced eateries.

Dear Marcine, Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed our well-maintained and spacious rooms, complete with the added conveniences like a fridge and tea-making facilities. It’s fantastic that our breakfast selection, including plant-based options, met your expectations—our team takes pride in offering a wide range of choices for all our guests. We’re also glad our central location worked out well for you, especially with the nearby eateries and easy access to both Köln park runs. We hope to welcome you back soon for another memorable stay! Kind regards, your Mercure Team from Cologne

Excellent place to stay in Cologne

트립어드바이저 평점 5.0/5

gurkpeter TripAdvisor 인증 리뷰

This is a surprisingly good hotel. It is located conveniently 4 tram stops from both train stations. The young ladies at the reception and the (I guess) manager gentleman were all kind and professional. The gymn is a bit dated but spacious and the sauna is really a nice touch; just ask them to switch it on before you intend to go. Breakfast was quite nice with a few special touches, I would stay German standard (which is quite good). I recommend this place and would return next time I visit Cologne.

Dear Guest, Thank you for your fantastic review! We're delighted to hear that you enjoyed your stay with us and found our location convenient. It's great to know that our reception team and manager made a positive impression with their kindness and professionalism. We appreciate your feedback on the gym and sauna and will certainly take your advice into consideration to improve our facilities. It’s wonderful to hear that you enjoyed the breakfast and found it up to German standards. Thank you for recommending us, and we look forward to welcoming you back on your next visit to Cologne! Best regards, your Team from Mercure Hotel Severinshof Köln City

Great hospitality

트립어드바이저 평점 5.0/5

Samet K TripAdvisor 인증 리뷰

I had a fantastic stay at Mercure Cologne. The room upgrade was perfect, exceeding all my expectations. The service and cleanliness were impeccable. As someone working in the hotel industry, I know how challenging it is to maintain this level of excellence, and I truly commend the team. I will definitely choose this hotel again:)

Dear Samet, Thank you so much for your wonderful feedback! We’re thrilled to hear that you had a fantastic stay and that the room upgrade exceeded your expectations. It’s especially gratifying to receive such high praise from someone with your expertise in the hotel industry. We’re delighted that you found the service and cleanliness to be impeccable, and we truly appreciate your recognition of our team's efforts. We look forward to welcoming you back and providing another excellent experience in the future! Best regards, your Team from Mercure Hotel Severinshof Köln City

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 1,403 리뷰 9.2/10 위치
  • 1,902 리뷰 7.4/10 객실
  • 1,679 리뷰 8.5/10 서비스
  • 38 리뷰 7.1/10 인터넷 가격
  • 1,138 리뷰 9.2/10 조식
  • 830 리뷰 6.8/10 청결도
  • 218 리뷰 5.9/10 편의 시설
  • 5 리뷰 1.4/10 수영장

Powered by Trustyou

주변에 있는 다른 시설

Koeln 지역 모든 호텔

해당 객실 카테고리의 1인 1박 요금에 가까운 가격입니다( 현지 규정에 따라 일부 세금은 호텔 도착 시에 지불해야 합니다(예: 숙박세).). 이는 당일 https://all.accor.com/ 웹사이트에서 확인할 수 있는 해당 숙박시설의 모든 세금(VAT 및 관광세 포함) 포함 향후 20일 이내의 1박 최저가 공시 가격에 해당합니다. 기간 및 예약 상황에 따라 다를 수 있습니다. 이 요금은 예약 시에만 보장됩니다. 모든 해외 예약은 호텔이 위치한 국가의 통화로 결제 가능합니다. 예약 시 호텔이 위치한 국가의 통화로 확인된 금액만 보장됩니다. 귀하의 통화로 환산한 근사치를 제공해 드릴 수 있으나 이 액수에는 책임을 지지 않습니다. 결제 시 은행으로부터 은행 수수료 및/또는 환율 수수료가 청구될 수 있습니다.