Mercure Hotel Severinshof Koeln City 4성

고객 평점 (ALL 평가) 4.5/5 3,401 리뷰

Mercure Hotel Severinshof Koeln City - Image 1
Mercure Hotel Severinshof Koeln City - Image 2
Mercure Hotel Severinshof Koeln City - Image 3
Mercure Hotel Severinshof Koeln City - Image 4

호텔설명

호텔 추가 정보

  • 4-star hotel with quiet courtyard in the middle of Südstadt

  • Mercure Hotel in Cologne on Severinstrasse

  • Courteous and friendly staff

  • Plentiful breakfast buffet with cold and hot dishes

  • Mercure hotel in Cologne with very good public transportation options

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객실 1

호텔 위치

Mercure Hotel Severinshof Koeln City

Severinstr. 199, Einfahrt Tiefgarage:, Kleine Spitzengasse
50676 KOELN
Germany

GPS:50.929514, 6.957017

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 주차장
  • 애완 동물이 금지되어있다
  • 레스토랑
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 회의실
  • 100% 금연 호텔

RELAX - FOOD, DRINKS & YOU

RELAX - Food, Drinks & You. Enjoy the relaxed living room atmosphere of our hotel bar.

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.5/5  3,401 리뷰

TripAdvisor 평가  4.0/5  1,593 리뷰

Standard Conference Hotel

트립어드바이저 평점 3.0/5

RichardP582 TripAdvisor 인증 리뷰

Ok stay but choose a courtyard room

트립어드바이저 평점 3.0/5

Julie060804 TripAdvisor 인증 리뷰

Dear Julie, Thank you for your feedback! We're glad to hear that our team could accommodate your request for a quieter room and that you enjoyed the shower and in-room amenities. We appreciate your comments about the hotel's condition and will take them into consideration. It's great to know you found the location convenient with nearby cafés and shops. We hope to welcome you again in the future! Kind regards, your Mercure Team from Cologne

Nice hotel reasonably priced centrally located in an ideal location for exploring the old town

트립어드바이저 평점 4.0/5

patncolin TripAdvisor 인증 리뷰

Dear Guest, Thank you for your review! We're glad you enjoyed the hotel's central location and that you found the rooms well-equipped and the staff friendly. It's also great to hear that you liked the breakfast. Thanks for mentioning the parking and clean air zone requirement—it's helpful for future guests! We hope to welcome you back soon! Kind regards, your Mercure Team from Cologne

Central location - good quality hotel

트립어드바이저 평점 4.0/5

CathYorkshire TripAdvisor 인증 리뷰

Dear Guest, Thank you for your positive feedback! We're delighted to hear that you enjoyed our central location with convenient public transport connections and a short walk to the city center. It’s great to know you found the rooms comfortable and appreciated the breakfast options. We hope to welcome you back for another enjoyable stay! Kind regards, your Mercure Team from Cologne

Decent hotel but awful front desk staff

트립어드바이저 평점 2.0/5

starflyergold TripAdvisor 인증 리뷰

Dear Guest, Thank you for sharing your detailed feedback regarding your recent stay with us. We greatly value your loyalty as an Accor Diamond member and are genuinely sorry to hear about the challenges you faced during your stay. We are pleased to learn that you appreciated the room upgrade to suites and found the location convenient. It's also good to know that the breakfast met your expectations, though we understand your concerns regarding the price. However, we sincerely apologize for the issues encountered during check-in and, particularly, at check-out. We regret the confusion caused by the reservation system and the difficulties in resolving the matter regarding your loyalty points. Your frustration with the lack of communication from our management and the handling of the situation by the front desk is understandable and does not reflect the high standards of service we aim to provide. Rest assured, your feedback will be shared with our team to ensure better training and support for our staff in handling such situations more efficiently and courteously. We hope you’ll consider staying with us again in the future so we can provide you with the flawless service you deserve. Best regards, your Mercure Team from Cologne

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 1,398 리뷰 9.2/10 위치
  • 1,876 리뷰 7.5/10 객실
  • 1,655 리뷰 8.6/10 서비스
  • 36 리뷰 7.1/10 인터넷 가격
  • 1,131 리뷰 9.2/10 조식
  • 824 리뷰 6.9/10 청결도
  • 213 리뷰 5.7/10 편의 시설

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