Hotel Mercure Rouen Centre Cathedrale bintang 4

Catatan tamu Avis (Peringkat ALL) 4.6/5 2.151 ulasan

Jaminan Harga
Terbaik
Hotel Mercure Rouen Centre Cathedrale - Image 1
Hotel Mercure Rouen Centre Cathedrale - Image 2
Hotel Mercure Rouen Centre Cathedrale - Image 3
Hotel Mercure Rouen Centre Cathedrale - Image 4
7 rue Croix de Fer, Parking - Rue des Arsins, 76000 ROUEN, France

Deskripsi

Keistimewaan hotel

  • Located in the historic quarter of Rouen

  • Bar, Kitchen Lounge and room service

  • Fitness room

  • Undercover private car park (not bookable, paying)

  • Very close to the SNCF train station

Akomodasi kami

Lokasi hotel

Hotel Mercure Rouen Centre Cathedrale

7 rue Croix de Fer, Parking - Rue des Arsins
76000 ROUEN
France

GPS:49.441372, 1.095359

Telepon
Fax +33 2 35 89 41 46

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Parkir
  • Menerima hewan
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Properti 100% Bebas Rokok
  • Room service

CUISINE LOUNGE

Whatever your desires, our new Cuisine Lounge offers you modernity, variety and flavor in every dish. Choose freely, just like at home.

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Cari tahu selengkapnya

Peringkat ALL  4.6/5  2.151 ulasan

Peringkat TripAdvisor  4.0/5  2.092 ulasan

Sertifikat keunggulan 2023

Good Location

Catatan Tripadvisor 4.0/5

LovesParis49 Couples - Ulasan TripAdvisor tersertifikasi

The location was really good and our room had a partial view of the Cathedral! The room was a nice size and had very basic decor. Our checkin was smooth and since we arrived early they stored our luggage. Nice reception. In the evening we decided to have dinner at the hotel and asked at front desk for a menu. Not helpful or friendly. Decided to try the restaurant anyway and had a very nice server and a really delicious dinner! Nice breakfast buffet and easy and pleasant check out!

Dear guest, Thank you for taking the time to share your feedback. We are pleased that you appreciated our central location. We sincerely apologize for the inconvenience you experienced with the parking. We understand how frustrating it must have been with the road closures and the lack of clear parking instructions. We are sorry that the information about the passcode and parking details was sent too late for you to review before your arrival. We normally send around 12 AM instructions ith navigation adress and code for the bollard by SMS for the guests we have the mobile phone number. We will work on improving the clarity and timing of this information to ensure future guests are better informed. We appreciate your comments, and we hope to welcome you back to Mercure Rouen Cathédrale under more favorable circumstances. Best regards, Nicolas CIMETIERE directeur de l'hôtel Mercure Rouen cathédrale

Good Location

Catatan Tripadvisor 3.0/5

warywarcry Keluarga - Ulasan TripAdvisor tersertifikasi

Mediocre hotel in the middle of Rouen centre. I couldn't use the parking facility since all the roads were closed for the traffic. I didn't know that I required a pass code to open the barriers. The parking directions were not clear on the website. The related information was sent on the reservation day and I was unable to check my emails.

Basic with good location

Catatan Tripadvisor 3.0/5

Lynda T Ulasan TripAdvisor tersertifikasi

This Mercure hotel offers basic amenities in a good location. The rooms are a reasonable size but looking rather tired. The bed is good but the pillows are small and lumpy - really need to be replaced. The bathroom is fine, tub with shower, good accessories, big towels. Breakfast is extensive - many hot and cold choices. Coffee from the self-serve machine is quite good. The staff are ok but not overly helpful. Easy walks to all the sights and restaurants.

Dear guests, Thank you for taking the time to share your review. Although we would have liked your experience to have been more pleasant, your feedback and impressions are very important to us, as the comfort of our customers is essential to us. The whole team is committed to improving our customers' stay and meeting their expectations. Concerning the state of the rooms and the equipment, this begins with taking your comments into account. The Mercure Rouen Center Cathedrale hotel was completely renovated in 2017 and I regret that it did not meet your satisfaction. Regarding pillows they are all new, but to having managed different hotels for several years, the comfort of a bed and pillows are very personal things. Other customers love our new pillows. I of course regret your dissatisfaction on this specific point. I see that you appreciated the sympathy and professionalism of the teams who work every day for your well-being. We hope to have the chance to welcome you again on a future trip to Rouen. Please accept our cordial greetings. Nicolas Directeur Hôtel Mercure Rouen centre cathédrale

historical sights

Catatan Tripadvisor 4.0/5

jerjohnston Ulasan TripAdvisor tersertifikasi

Hotel in excellent position near Cathedral, large clock and Beau arts museum. Bed was very comfortable. Breakfast superb, but if you have disability there are 3 or 4 steps up to breakfast area and no ramp. Some rooms have better views than others. There were 2 lifts.Room had large television with plenty of channels. Unlimited water in refillable large glass bottles in reception area.

Great location, mediocre hotel

Catatan Tripadvisor 3.0/5

Brian W Couples - Ulasan TripAdvisor tersertifikasi

Not sure I would stay at this hotel again. It's a nice hotel with some good parts but the rooms (or ours did) really let it down. The public parts of the hotel are really nice as is the food & drink. The staff are great. They just seem to have no inspiration in the rooms. Small bedside tables with no drawers, nowhere to put the things you want close at hand. Paper cups for your tea and coffee. Tea and coffee satchets were hit and miss, only one sachet of coffee whitener and no milk. These might seem small issues and I suppose they are but you expect decent facilities in your room.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Nicolas Directeur Hôtel Mercure Rouen centre cathédrale

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 1.634 ulasan 8.3/10 Lokasi
  • 1.349 ulasan 7.1/10 Kamar
  • 1.358 ulasan 9.2/10 Pelayanan
  • 11 ulasan 8.5/10 Internet
  • 866 ulasan 9/10 Sarapan
  • 355 ulasan 7.5/10 Kebersihan
  • 291 ulasan 5.9/10 Suasana

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