Signor C., Desideriamo ringraziarla per gli apprezzamenti espressi a seguito del suo soggiorno presso Grand Hôtel Beauvau Marseille Vieux-Port - MGallery. E’ con grande piacere che riceviamo i suoi complimenti. Non mancheremo di condividere i suoi commenti con tutta la nostra equipe. La sua soddisfazione è la migliore ricompensa per il nostro personale che lavora giorno dopo giorno per offrire un servizio impeccabile. In attesa di accoglierla nuovamente,Signor le porgiamo cordiali saluti. Mélanie Vieira Guest Relation Officer Grand Hôtel Beauvau Marseille Vieux Port me… +33(0)4 91 54 91 00

Dear Mrs b., First of all thank your for taking the time to write us your feedback. As you probably know, the actual crisis force hotels to change their operation. We thank you profusely for your warning behaviour. Indeed, it is quite a challenge to make our guests understand the significance of our new obligations. Our General Manager wants to thank you for the time you spent with him and for your comments. Our priority is to be able to welcome our guest with all the healthcare measures. Thank to you, we are now aware of weaknesses that we should be aware of. Furthermore, we are proud to inform you that our hotel has been certified ALLSAFE. This worldwide label has been created by ACCOR in order to host guest in safety and security. We do understand that travelling these days can be stressful due to the risk. It is our responsibility to welcome you safely. Once again, thank you for your helpful comments. I do hope that apart of this , you enjoyed your stay with us and in our city of Marseille. It will be a pleasure to welcome you again in the Grand Hotel Beauvau. In the meantime , take care of you and your close family. Best regards, Mélanie Vieira Guest Relation Officer Grand Hôtel Beauvau Marseille Vieux Port me… +33(0)4 91 54 91 00