Mercure Rouen Champ-de-Mars 4 gwiazdki

Ocena klientów (Ocena ALL) 4.2/5 Liczba opinii: 1 023

Mercure Rouen Champ-de-Mars - Image 1
Mercure Rouen Champ-de-Mars - Image 2
Mercure Rouen Champ-de-Mars - Image 3
Mercure Rouen Champ-de-Mars - Image 4
12 bis Avenue Aristide Briand, 76000 ROUEN, France

Opis

O hotelu

  • On the Right Bank, a 15-minute walk from the historic center.

  • Air-conditioned and renovated rooms.

  • 8,611 sq.ft. meeting area.

  • Large, paid undercover private car park.

  • New catering offer "A l'Epicerie".

Nasze pokoje

Lokalizacja hotelu

Mercure Rouen Champ-de-Mars

12 bis Avenue Aristide Briand
76000 ROUEN
France

Pozycja GPS:49.43577, 1.102686

Telefon
Faks +33 2 35 08 15 06

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Parking
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

A L EPICERIE

Like every year, our Le Honfleur restaurant will be closed for lunch from Friday, 25 December 2015 to Sunday, 3 January 2016 and for dinner on December 24, 2015.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.2/5  Liczba opinii: 1 023

Ocena TripAdvisor  4.0/5  Liczba opinii: 945

Well located reasonably priced hotel in Rouen!

Ocena na stronie TripAdvisor 4.0/5

Strings72 Opinia zatwierdzona w TripAdvisor

This is a good hotel in Rouen. We used Rouen as a base to go the Paris Olympics. The room were clean although the air con was a bit hot and miss. The staff were helpful and friendly (although they did mess up on early morning taxi when rushing for a train - it ended up fine). The breakfasts were good. Pretty cost effective and well located for a short walk into the main part of town.

At least offer the basics

Ocena na stronie TripAdvisor 1.0/5

Vcbhdr Opinia zatwierdzona w TripAdvisor

A flat pillow and no extra one in the room. No chance of requesting a second from housekeeping as the phone didn’t work. No bedside table, shelf or anything. I would haven thought these were fairly basic items in a hotel room. The hotel generally looked tired compared to other Mercury hotels.

Great Place to Stay

Ocena na stronie TripAdvisor 5.0/5

Nancy L Opinia zatwierdzona w TripAdvisor

We were guest for 13 nights and the staff was outstanding. The beds were very comfortable, and the room was very large. The breakfast was fantastic, and the dinner menu was very good. The location was perfect for walking and being along the River Seine. The staff was very gracious to help us with our needs during our stay. Your efforts were noticed and keep up your high standards.

Typical Tourist Hotel,.

Ocena na stronie TripAdvisor 3.0/5

jin6x Couples - Opinia zatwierdzona w TripAdvisor

We were part of a group and check in was swift. However, there was no soap in the shower and wash basin dispensers. On informing reception, they were able to give us some but as there was no housekeeping after 6pm, we were unable to fit it into the holder. There was no remote control for the tv and it took 24 hours to resolve this problem. No further issues developed over the 4 days we stayed there, having stayed in Accor hotels over many years, surely a member of the Accor group can do better than this.

Dear Sir, We take note with great pleasure of your positive comment and we thank you for it. We will not hesitate to share this with all of our staff. Indeed this is not normal for the point you note and I thank you for having warned me. We are truly sorry and please accept our most sincere apologies. We also thank you for your loyalty and hope to see you again very soon in our hotels. best regards Stéphane Robillard general manager and his Mercure's Team Cher Monsieur, Nous prenons note avec un grand plaisir de votre commentaire positif et nous vous en remercions. Nous n'hésiterons pas à en faire part à l'ensemble de notre personnel. Effectivement ce n'est pas normal pour le point que vous notez et je vous remercie de m'avoir averti. Nous sommes vraiment désolé et nous vous prions d'accepter nos plus sincères excuses. Nous vous remercions également pour votre fidélité et espérons vous revoir très bientôt dans nos hôtels. Bien cordialement Stéphane Robillard, directeur et la Team Mercure

Nice hotel, good location, poor breakfast

Ocena na stronie TripAdvisor 4.0/5

Stu151 Opinia zatwierdzona w TripAdvisor

We look for several things in any hotel, this Mercure hotel has most of them, BUT not one. There are 2 Mercure hotels in Rouen, the other is in the very heart of the city and is much more expensive, but this still has a good location (around 600 m from the centre). Room was fine, nice view, decent air conditioning, reasonable size, staff friendly/helpful, with great English spoken. Normandy is the producer of some excellent fruit, cheeses, meats etc - sadly the breakfast at the hotel is very poor, which is a serious issue given the quality of breakfast we've had at numerous other similar European hotels. One item missing out of several - just a shame as it could be "100% excellent"

Dear Madam, dear Sir, It is with great pleasure that we take note of your compliments and we thank you. You have summarized the qualities of our establishment well and we will not hesitate to share your message with our staff for their welcome, availability and service. We have also taken note of your feelings about the breakfast service, and following my discussions with my manager where this service is not representative of our quality of service on a daily basis, they join me in presenting all our apologies. We hope to regain your confidence during your next stay in Rouen and I remain at your disposal for your reservation where I will do what is necessary for it. We wish you a very beautiful summer and we ask you to accept, Madam, Sir, our most sincere greetings. Stephane Robillard Director and his Team of the Mercure and Ibis Rouen Center Champ-de-Mars hotels. *** Chère Madame, cher Monsieur, C'est avec un grand plaisir que nous prenons note de vos compliments et nous vous en remercions. Vous avez bien résumé les qualités de notre établissement et nous n'hésiterons pas à faire part de votre message auprès de notre notre personnel pour son accueil, sa disponibilité et son service. Nous avons prenons bien pris connaissance également de votre sentiment sur le service petit déjeuner, et suite à mes échanges avec mon responsable où ce service n'est pas représentatif de notre qualité de service au quotidien, ils se joint à moi pour vous présenter toutes nos excuses. Nous espérons regagnez votre confiance lors de votre prochain séjour à Rouen et je reste à votre disposition pour votre réservation où je ferai le nécessaire pour cette dernière. Nous vous souhaitons un très bel été et nous vous prions d'agréer, Madame, Monsieur, nos salutations les plus sincères. Stéphane Robillard Directeur et sa Team des hôtels Mercure et Ibis Rouen Centre Champ-de-Mars.

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 402 Liczba opinii 7.9/10 Lokalizacja
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  • 587 Liczba opinii 8.4/10 Obsługa
  • 8 Liczba opinii 6.4/10 Internet
  • 304 Liczba opinii 9/10 Śniadanie
  • 232 Liczba opinii 5.7/10 Czystość
  • 119 Liczba opinii 3.9/10 Udogodnienia
  • 17 Liczba opinii 3.8/10 Strefa wellness

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