โรงแรมเมอร์เคียว อัมสเตอร์ดัม ซิตี้ 4.5 ดาว

คะแนนความคิดเห็นจากแขก (เรทติ้งบน ALL) 4.4/5 รีวิว 3,624 รายการ

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โรงแรมเมอร์เคียว อัมสเตอร์ดัม ซิตี้ - Image 1
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โรงแรมเมอร์เคียว อัมสเตอร์ดัม ซิตี้ - Image 4
Joan Muyskenweg 10, 1096 CJ อัมสเตอร์ดัม, เนเธอร์แลนด์

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โรงแรมเมอร์เคียว อัมสเตอร์ดัม ซิตี้

Joan Muyskenweg 10
1096 CJ อัมสเตอร์ดัม
เนเธอร์แลนด์

พิกัด:52.335579, 4.913228

โทรศัพท์
แฟกซ์ +31 20 694 8735

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บริการโรงแรม

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ในสถานที่
  • ที่จอดรถ
  • ไม่อนุญาตให้นำสัตว์เลี้ยงเข้าพัก
  • ร้านอาหาร
  • รถเข็นเข้าถึงได้
  • ฟิตเนสเซ็นเตอร์
  • Wi-Fi
  • เครื่องปรับอากาศ
  • อาหารเช้า
  • บาร์
  • ห้องประชุม
  • พื้นที่ปลอดบุหรี่ 100%

FLOOR RESTAURANT & LOUNGE

In Restaurant & Lounge FLOOR we serve dishes inspired by local cuisine, prepared by our Chef Rinze Muizelaar. The right mix of design, great food and excellent cocktails makes this the place to spend your day! In summer you can even relax on the terrace!

รีวิวจากแขกของเรา

รีวิวจากแขกของเรา

100% ความคิดเห็นที่ได้รับการรับรองของผู้เข้าพักที่เข้าพักกับเราจริงๆ

ค้นหาข้อมูลเพิ่มเติม

เรทติ้งบน ALL  4.4/5  รีวิว 3,624 รายการ

เรทติ้งบน TripAdvisor  4.0/5  รีวิว 2,888 รายการ

Certificate of excellence ปี 2024

Did not value our Safety, Beware of staying here

คะแนนจาก Tripadvisor 1.0/5

stdildine ครอบครัว - รีวิวที่ได้รับการรับรองจาก TripAdvisor

Do Not Stay Here. We stayed in this hotel for 4 nights 8/1 - 8/5. The first night was fine, we found the decor to be classy, but a bit outdated and also getting old/worn. On our second day, we had left the room about 10a - 6pm (18:00) for a short rest, left at 7pm (19:00) and returned to our room at 10pm (22:00). As we approached our room, we see the door of our room was Wide Open. The room was dark and we were extremely confused. We were two girls traveling and were immediately disturbed. I went in, turned on the light and searched the room. One room key was sitting on our bed, where we left it. We also had valuables here that were **thankfully** still in the room. We had hoped to refuse maid service to be environmentally conscious - but our bed was made (it was not made when we left at 7pm (19:00). We called the front desk to let them know what happened and asked when the maid service came to our room. They said that the maid service usually leaves at 4pm. When I told them it was dark when we got there - the attendant said "Oh, that sounds scary! I too would be afraid if I walked up to a room like that!" When I later mentioned that we were extremely unnerved that someone random may have come into our room, the attendant chuckled it off and said "oh there is nothing to worry about. ****Our cleaning crew leaves doors open sometimes*****" I explained how that made us feel even worse - but overall, it wasn't a simple matter to us. It made us extremely uncomfortable knowing that our room was open the entire time. My passport was in the room, along with technology and other valuables. They offered to place us in the room next door. We agreed, just to have a slightly better sleep. We moved to the next room over, where there was food trays still outside from room service. The coffee machine was also missing parts. We got terrible sleep that night. On our way out, I let them know that we would at minimum like a refund of one of our 4 nights - as it was their doing for leaving the door open. The attendant told me the manager wasn’t in, but he said they would email me to the email on file and I have yet to hear back. The attendant mentioned he would give us a free drink - but we weren’t interested. He suggested a partial refund - but again, we have yet to hear back. If you value your personal safety and the safety of your belongings, stay somewhere else. They obviously don’t find security important, and you will be the one to pay.

Dear Guest, Thank you for this review about your recent stay. We are deeply sorry to read about the concerns you encountered during your stay, particularly with the security of your room. The peace of mind and safety of our guests are paramount, and it is distressing to learn that an oversight may have compromised this core value. Please accept our sincerest apologies for the unease caused by the room door being inadvertently left open. We understand the gravity of such a situation, especially when valuable belongings are involved, and we regret the distress it has caused you. Furthermore, we are sorry about the shortcomings you faced with the room amenities and service following your room change, including the food trays left outside and the issue with the coffee machine. This is certainly not the standard we strive for, and we acknowledge how these factors can impact one's comfort and rest. Regarding the communication from our front desk team and the handling of your refund request, we offer our apologies for not meeting your expectations of prompt and empathetic customer service. We are reviewing your feedback with our team to ensure our service aligns with the high standards we aim to uphold. We are sincerely sorry that the service did not meet your expectations. We will follow up on this with our team. We hope you will return for an improved experience in the future. Kind regards, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Cozy

คะแนนจาก Tripadvisor 4.0/5

martami1970 ครอบครัว - รีวิวที่ได้รับการรับรองจาก TripAdvisor

Nice and cozy room, it has a Nespresso Coffee Machine and a boiler, coffee refill for free and variety of teas, also Iron board and iron machine. You can have slippers, sewing kit, and dental kit upon request. They air-con in our room however, wasn’t working properly.

Dear Marta, We would like to thank you for this review about your recent experience in our hotel. We are delighted that you enjoyed the cozy ambiance of your room, as well as the various amenities such as the Nespresso coffee machine, complimentary coffee refills, a selection of teas, and the convenience of an iron and ironing board. We strive to provide a comfortable and welcoming environment for all our guests. We are sorry that some aspects of your stay did not meet your expectations. While we are pleased to hear that you appreciated the amenities, we regret that the air-conditioning in your room did not function as it should have. Our air-conditioning systems are designed for optimal comfort, but we understand how essential it is for them to work effectively. We appreciate your feedback and will certainly take it into account as we continue to enhance our guest experience. The entire team really hope we can welcome you back on a future occasion. Kindest regards, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Recommended for Amsterdam Tourists

คะแนนจาก Tripadvisor 5.0/5

jesscampbell2019 Couples - รีวิวที่ได้รับการรับรองจาก TripAdvisor

Love this Hotel! Short train ride into the city centre. Room is huge. So much space and even has a fridge! (The first one we’ve found in Europe!) daily beverages for the room. Very friendly staff here too! Cold filtered water available 24/7 in the lobby and even a 24/7 kiosk of cold drinks, alcohol and snacks. Lovely outside terrace by the canal. I would gladly stay here again!

Dear Campbell, Thank you very much for this kind review of your recent stay. It is gratifying to hear that your stay with us left such a positive impression. We are delighted that you appreciated the spaciousness of your room, complete with its convenient refrigeration options, and the availability of daily refreshments. Our team is thrilled to receive your compliments on their friendliness. It is wonderful to know you enjoyed the constant availability of cold filtered water in our lobby and the variety of options in our 24/7 kiosk. Furthermore, your enjoyment of our picturesque terrace by the canal is truly heartwarming. We aim to create a memorable experience for our guests, and it seems we have succeeded during your visit. We look forward to seeing you again soon. Best regards, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Good value

คะแนนจาก Tripadvisor 4.0/5

Btslicea Solo travel - รีวิวที่ได้รับการรับรองจาก TripAdvisor

good hotel. 15 min walk to closest operating metro Spaklerweg. No restaurant in the area. Good value for the price. Housekeeping forgot to do my bed on the last day. I did not test the breakfast but the sauna / hammam facilities were top! Nice staff overall. Room a bit small. Lacked a mirror in the entrance

Dear Guest, Thank you for reviewing your recent experience. We are delighted that you found our hotel to be good value and that you had a positive experience with our helpful staff. It is wonderful to hear that you appreciated our top-notch sauna and hammam facilities, and we hope they provided a relaxing element to your stay. We regret that some aspects of your stay did not meet the standards you expected. Our hotel is indeed a short walk from the Overamstel- and Spaklerweg-metro stations, and we understand the importance of convenient dining options; however, we are proud to offer an on-site restaurant serving a variety of dishes. Additionally, we apologize for any oversight with housekeeping on the last day of your stay and the absence of a mirror in the entrance of your room. We take your comments to heart and will address these points to ensure we maintain our high standards going forward. Nonetheless, we are pleased that you recognized the value we offer. We would like to mention that our rooms are designed with a modern, contemporary style and include amenities like free WiFi, air conditioning, and comfortable bedding to enhance our guests' experience. We also offer a range of room sizes, some with stunning views of the park, river, or Amsterdam City, which may be of interest for a future visit. With kind regards, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Housekeeping is a joke

คะแนนจาก Tripadvisor 2.0/5

Dream02094487618 รีวิวที่ได้รับการรับรองจาก TripAdvisor

Overall the hotel was pretty decent - good room, nice breakfast and conveniently located to get into town by metro. However housekeeping and customer satisfaction was a joke. No housekeeping service after the first night and when we complained we were told nothing can be done as housekeeping had left for the day. Supervisor on shift at 7pm was useless and didn't care. Next day we told reception to make sure room was cleaned - came back to find no towels and a baby cot set up in the middle of the room!!! Porter came to give towels but only two sets (we were three people staying), came back with another single towel and then came back third time with bath mat. When we complained on check out, Ulysses handled it well and said he would get management to contact us and offer some compensation (maybe in the the way of Accor Live points) - we never heard anything. Wrote a review on the hotel website and manager simply said thanks for the feedback and they will will try and communicate better - hope we enjoyed all the lovely things Amsterdam has to offer. More nonsense and zero resolution.

Dear Guest, Thank you for the time taken to review your stay. We are pleased that you found our rooms to your liking and that our breakfast offerings were to your satisfaction. It is also gratifying to know that you appreciated our convenient location for accessing the city by metro. However, we apologize for the shortcomings you experienced with our housekeeping services. While our housekeeping team works diligently to maintain high standards of cleanliness, it seems we missed the mark during your stay. We understand the importance of a well-serviced room and the frustration that can arise when expectations are not met. Moreover, we regret any inconvenience caused by the lack of sufficient towels and the unexpected setup of a baby cot, and we're sorry that these issues were not resolved to your satisfaction at the time. Finally, we are delighted that you enjoyed the easy access to Amsterdam's vibrant city center from our hotel. Our location next to the river and close proximity to public transport options are aspects our guests often find convenient for their travels. We hope to welcome you back soon. With very best wishes, Francis Windt, General Manager, Mercure Hotel Amsterdam City

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ราคาเริ่มต้นสำหรับ 1 คืนต่อ 1 ท่านในประเภทห้องพักในราคาใกล้เคียงกัน ไม่รวมบริการเสริม ไม่รวมอาหารเช้า ราคานี้เป็นราคาปกติรวมภาษีที่ต่ำที่สุด (รวมภาษีมูลค่าเพิ่มและภาษีนักท่องเที่ยว) ของโรงแรมประเภทนี้ สามารถดูราคาสำหรับการเข้าพักหนึ่งคืนในอีก 20 วันถัดไปได้ในเว็บไซต์ https://all.accor.com/ ความพร้อมให้บริการขึ้นอยู่กับช่วงเวลาที่เข้าพักและจำนวนห้องว่าง ราคานี้รับประกันเฉพาะราคาที่ดีที่สุดแบบไม่มีข้อจำกัดเท่านั้น ทุกการจอง (จากต่างประเทศ) สามารถชำระผ่านสกุลเงินของประเทศที่โรงแรมนั้นตั้งอยู่เท่านั้น การจองจะได้รับการการันตีเมื่อชำระด้วยสกุลเงินของประเทศที่โรงแรมนั้นตั้งอยู่เท่านั้น คุณสามารถดูอัตราแลกเปลี่ยนในสกุลเงินของคุณได้โดยประมาณ แต่อัตราแลกเปลี่ยนไม่ใช่อัตราที่แน่นอน ขณะที่ชำระเงิน ธนาคารของท่านอาจคิดค่าธรรมเนียมธนาคารหรือค่าธรรมเนียมแลกเงิน