Mercure Omaha Beach Hotel 4 gwiazdki

Ocena klientów (Ocena ALL) 4.5/5 Liczba opinii: 480

Mercure Omaha Beach Hotel - Image 1
Mercure Omaha Beach Hotel - Image 2
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Mercure Omaha Beach Hotel - Image 4
Chemin du Colombier, 14520 PORT EN BESSIN, France

Opis

O hotelu

  • Green Key hotel restaurant (international sustainable tourism certificate)

  • Free outdoor parking with electric charging stations

  • Pool, well-being areas overlooking a 36-hole golf course, by the sea

  • "À l'Épicerie" home-cooked local cuisine and a variety of cheeses to savor

  • Contemporary meeting rooms including the Ciné lounge

Nasze pokoje

Lokalizacja hotelu

Mercure Omaha Beach Hotel

Chemin du Colombier
14520 PORT EN BESSIN
France

Pozycja GPS:49.341382, -0.768353

Telefon
Faks +33 2 31 22 36 77

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Zwierzęta mile widziane
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

A L EPICERIE PORT-EN-BESSIN

Treat yourself to a fine-dining experience with authentic local cuisine by our chef, Florian Desetable. Brunch at lunchtime on Sundays.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.5/5  Liczba opinii: 480

Ocena TripAdvisor  4.0/5  Liczba opinii: 30

A New Year’s Eve to Remember

Ocena na stronie TripAdvisor 1.0/5

Herbie C Opinia zatwierdzona w TripAdvisor

We booked a room at this hotel en route, 31st December, whilst travelling through Normandy. Booking was fine and we arrived late afternoon. We admired the menu, on display in the hotel reception as we checked in, and we were advised that ‘this was the menu for the meal that evening, New Year’s Eve, and there was also a band! After settling in, we went to the bar for a few drinks before eating. At that point we then asked where the restaurant was and were pointed to a door to a path which led across the hotel campus. Got to the restaurant and a member of staff asked our names and consulted a list. When we couldn’t be found he asked if we had booked. We hadn’t and were then told that the restaurant ‘had been booked out for 2 weeks’. We asked if there was anywhere else we could eat, but there was nowhere else in the hotel. Nothing was even offered by way of a snack, but blank looks. We returned to reception and a rather apologetic member of staff said that he would have given us a lift somewhere else, but he was the only staff member working. A generous gesture, but the only glimpse of any sympathy otherwise. Some points for the hotel: Why were we not informed, either at the point of booking, or at check in that the restaurant was fully booked? If we had known earlier we would have gone elsewhere. Why was there no alternative offered to guests staying at the hotel for a meal that evening? This hotel is slightly rusticated and there are no restaurants within walking distance. An apology would have been appreciated by someone slightly more senior than a receptionist desperately trying to think on his feet. Full marks, incidentally, to the bilingual staff - our French was certainly not up to this. Altogether a thoroughly disappointing and somewhat disgraceful performance from a hotel which should have done far better - the level of service was desperately short of a bare minimum, compounded by the fact that this meant we were unable to eat on New Year’s Eve.

Hello Madam, Sir We thank you for taking the time to write to us following your stay at Hôtel Mercure Omaha Beach. We are sorry that the service and the provision did not meet your expectations, and we ask you to accept our most sincere apologies. We regret that you were not informed upon your arrival of the availability of our restaurant for this evening specifically. Indeed, this is the first time that our hotel-restaurant opens its doors for these dates and we have not thought of all the scenarios in order to adjust our offers perfectly and adequately. Please know that we work and will work to always improve our services throughout the year from now on. We are again sorry to have disappointed you, Mercure hotels are keen to offer you the best quality of service for your stays; therefore, your opinion is very valuable. Rest assured once again that the necessary measures will be implemented to improve the quality of the services mentioned. Please know, Madam, Sir, that I remain at your disposal to offer you the best possible offer for a future stay where we will be keen to make up for our mistakes and show you our best face. I wish you a pleasant day and a very happy new year 2025 for you and your loved ones. Kind regards Pierre PLANCOULAINE, RECEPTION MANAGER Mercure OMAHA BEACH

Disappointing

Ocena na stronie TripAdvisor 2.0/5

Abbastabdili Solo travel - Opinia zatwierdzona w TripAdvisor

It smelled everywhere. It was very cold and the room temperature was controlled from the reception. It was so disappointing from mercure

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Pierre PLANCOULAINE, MANAGER RECEPTION MERCURE OMAHA BEACH

A great experience

Ocena na stronie TripAdvisor 4.0/5

CLAIRE B Opinia zatwierdzona w TripAdvisor

This is a really good hotel. Recpetion area, bar and restaurant all excellent. The menu in the restaurant was fantastic with an awesome display and selection of cheese. Food and wine quality was great. Rooms were good - bathroom a little on the small side and rooms a little tight but that’s only because there were 3 of us in the room. Staff are exceptionally good, very welcoming. Location is also perfect. A short drive to Port en Bessin which is a lovely town. We went there for breakfast as the €20 charge each in the hotel, I thought was a little steep. And good location for visiting all o f the DDay locations and also Bayeux. Would highly recommend.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Pierre PLANCOULAINE, MANAGER RECEPTION MERCURE OMAHA BEACH

Well run hotel next to golf course

Ocena na stronie TripAdvisor 4.0/5

Caupona C Opinia zatwierdzona w TripAdvisor

Good hotel if you are passing through or golfing - course is connected to hotel. Very clean and well run. Rooms a bit tight and no real view, but bathroom was ok. Pool area is clean and well kept with some trees around - perfectly fine for getting some rays. The breakfast buffet is very good and staff are friendly and welcoming. Dinner and lunch were good, though the dinner was a bit on the light side for the price. Airco in the room was useful in Aug. though it was difficult to get it to regulate above chill zone. Small bar in keeping with the hotel.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Pierre PLANCOULAINE, MANAGER RECEPTION MERCURE OMAHA BEACH

Comfortable

Ocena na stronie TripAdvisor 5.0/5

Sandi112 Opinia zatwierdzona w TripAdvisor

This hotel was selected by Trafalgar as part of a Northern France tour. Stayed two nights. Room rather small but satisfactory - also had a balcony where room overlooked the garden and swimming pool. Comfortable stay. Hotel location is convenient for visiting the beach landings of WWII and other small towns in Normandy. Staff were polite and courteous and spoke English. Breakfast which was a buffet had a good selection.

Dear Sandi112, Thank you for choosing Hôtel Mercure Omaha Beach for your stay during the Northern France tour. We are delighted to hear that you found your room comfortable and enjoyed the view from the balcony overlooking the garden and swimming pool. It's great to know that our convenient location and polite staff added to your positive experience. We appreciate your kind words about our breakfast buffet. We look forward to welcoming you back for another pleasant stay. Warm regards Alexandre LEONARD

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 209 Liczba opinii 9.7/10 Lokalizacja
  • 351 Liczba opinii 6.2/10 Pokój
  • 377 Liczba opinii 9.3/10 Obsługa
  • 204 Liczba opinii 8.7/10 Śniadanie
  • 108 Liczba opinii 6.6/10 Czystość

Zarządzane przez Trustyou

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