Grand Hotel La Cloche Dijon - MGallery Collection 5 ดาว

คะแนนความคิดเห็นจากแขก (เรทติ้งบน ALL) 4.5/5 รีวิว 2,002 รายการ

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Grand Hotel La Cloche Dijon - MGallery Collection - Image 1
Grand Hotel La Cloche Dijon - MGallery Collection - Image 2
Grand Hotel La Cloche Dijon - MGallery Collection - Image 3
Grand Hotel La Cloche Dijon - MGallery Collection - Image 4
14 place Darcy, 21000 Dijon, France

รายละเอียด

ความพิเศษของโรงแรม

  • Exceptional 5 star downtown hotel classified as an historical monument

  • Restaurant Les Jardins by La Cloche

  • Works from Dijon's Museum of Fine Arts and sculptures by Richard Orlinski

  • Biologique Recherche and Vinésime treatments at Spa by La Cloche

  • Green Key certificate

ที่พักของเรา

สถานที่ตั้งโรงแรม

Grand Hotel La Cloche Dijon - MGallery Collection

14 place Darcy
21000 Dijon
France

พิกัด:47.323996, 5.033927

โทรศัพท์
แฟกซ์ +33 3 80 30 04 15

การเข้าถึงและการเดินทาง

บริการโรงแรม

เช็คอินตั้งแต่ - เช็คเอาท์ได้ถึง

ในสถานที่
  • ที่จอดรถ
  • ยินดีต้อนรับสัตว์เลี้ยง
  • ร้านอาหาร
  • รถเข็นเข้าถึงได้
  • ฟิตเนสเซ็นเตอร์
  • Wi-Fi
  • เครื่องปรับอากาศ
  • อาหารเช้า
  • บาร์
  • ห้องประชุม
  • พื้นที่ปลอดบุหรี่ 100%
  • บริการในห้อง

LES JARDINS BY LA CLOCHE

The completely redesigned Les Jardins by La Cloche restaurant offers modern cuisine pairing food and wine. The kitchen team offers a gastronomic menu that evolves with the seasons, promoting local produce.

รีวิวจากแขกของเรา

รีวิวจากแขกของเรา

100% ความคิดเห็นที่ได้รับการรับรองของผู้เข้าพักที่เข้าพักกับเราจริงๆ

ค้นหาข้อมูลเพิ่มเติม

เรทติ้งบน ALL  4.5/5  รีวิว 2,002 รายการ

เรทติ้งบน TripAdvisor  4.2/5  รีวิว 2,117 รายการ

Certificate of excellence ปี 2025

Terrible experience

คะแนนจาก Tripadvisor 1.0/5

trocks65 รีวิวที่ได้รับการรับรองจาก TripAdvisor

Our terrible experience began at check in. The people at the front desk were rude and completely inept. They clearly lacked training and had trouble operating their reservation system. The room was small (we had booked a superior room) but the shower was a disaster. It was a hand held shower without a hook to hang it by! We therefore, had to hold the shower with one hand the whole time. Who designs a shower like that?! When we called the front desk they basically said there’s no other option. Horrible customer service. Drinks at the bar weren’t any better. We waited a good 30 minutes before anyone acknowledged us. Overall a very disappointing experience.

Dear trocks65, Thank you for taking the time to share your feedback following your stay with us. We are truly sorry to read about the disappointing experience you encountered, and we would like to extend our sincerest apologies. What you describe does not reflect the level of service and hospitality we strive to offer at our hotel. Your remarks about the check-in experience, the functionality of the shower in your room, and the delay at the bar are concerning and have been shared in detail with the relevant department heads. Please rest assured that additional training and follow-up will be undertaken to ensure a more attentive and professional approach across all points of service. We remain at your disposal should you wish to further discuss your experience or provide more details. Your feedback is invaluable in helping us improve, and we hope to regain your trust on a future visit. Kind regards, David Vincent Operations Manager

If you’re hungry between 2 and 7, no cigar.

คะแนนจาก Tripadvisor 3.0/5

jimmyboy666 ธุรกิจ - รีวิวที่ได้รับการรับรองจาก TripAdvisor

We stayed here as it was the only 5 star place in Dijon. The room was small but comfortable. Good air con. Bathroom ok. No one around when we turned up for valet parking. Better when we left tho! Big problem is the lack of room service outside the lunch and dinner service. Strange. It’s a big hotel to be doing “no food” for 5 hours a day. The outside bar was difficult to get service in, due to a lack of attentiveness of staff. In fact we waited, then left. It was ok, but nothing to write home about.

Great location but some issues

คะแนนจาก Tripadvisor 3.0/5

kenw623 Couples - รีวิวที่ได้รับการรับรองจาก TripAdvisor

This was a mixed experience. We had booked a room overlooking the Place which was lovely and comfortable. However we had a few issues. The parking was very tricky in terms of finding the car park and parking if you don’t have a small car. It was also then tricky to get to reception with all your luggage. The breakfast was underwhelming - eg the French toast was cold and soggy. Also the restaurant do not prioritise hotel guests so we couldn’t get a table for dinner.

Dear Kenw623, Thank you very much for sharing your review following your recent stay with us. We are delighted to hear that you enjoyed your room overlooking Darcy Square and found it comfortable. It is always a pleasure to know that our guests appreciate the charm of our location. We sincerely apologize that several aspects of your experience did not meet your expectations. We understand the difficulty of accessing the underground parking, especially with a large vehicle, and the inconvenience caused when transporting luggage to reception. Please note that our valet service is always available to assist you with parking your vehicle and baggage collection, and we encourage our guests to use it for a more stress-free arrival. Regarding breakfast, we sincerely regret that it did not meet your expectations. Your comments regarding the French toast have been forwarded to our kitchen team for improvement. Regarding your dinner reservation, we apologize. We always reserve tables in our restaurant for our resident guests. Unfortunately, on the evening of your stay, all of these tables were already full. We strongly recommend booking in advance to guarantee availability, and we apologize for any inconvenience. We sincerely appreciate your constructive feedback and look forward to welcoming you back and providing you with a more enjoyable and satisfying experience. Sincerely, David Vincent Operations Manager

Location is wonderful

คะแนนจาก Tripadvisor 3.0/5

TexasSacagawea รีวิวที่ได้รับการรับรองจาก TripAdvisor

Great location for walking the old town. Loved the Owl Trail! Did not use the spa as it was never available. We stayed 5 nights and did not ever have our room really cleaned even though they made it appear so but the coffee stain on my sheet was there every day. Staff was professional but not what I would say is friendly and help with luggage in a 5 star hotel is expected, but not available at this hotel. For me, it’s the small things that make a property special and that is sadly missing here. The windows in the room where the levers fell off if opening, no concierge services, ability to make spa appointments through the front desk, replenishment of water, etc. We arrived a few days before a holiday and we were not aware that the city would be mostly shutdown for food service. The GM should have made the guests aware of this in advance and offered to make them reservations at the hotel’s restaurant. We were disappointed and hungry and finally found something to eat that was less than satisfactory. I loved the city and the park across from the hotel so it gets high marks. But, it needs to be so much better for the price and to receive a 5 star rating.

Good Location, Average Service – Limited Alternatives in Dijon

คะแนนจาก Tripadvisor 3.0/5

FranckJa ธุรกิจ - รีวิวที่ได้รับการรับรองจาก TripAdvisor

The MGallery Place Darcy hotel enjoys an ideal location in the heart of Dijon, making it an excellent base for discovering the city. The reception and luggage services were satisfactory, and the room was pleasant, although there was a noticeable disinfectant smell upon arrival. However, a few elements slightly impacted my overall experience: there was no laundry service available over the weekend; the bar was closed on Sunday lunchtime (which was disappointing, as I had arranged to meet friends there); and no complimentary breakfast was offered to Limitless members over the weekend, whereas this is usually the case at other Accor properties. I was indeed upgraded, but I was neither greeted nor treated with the same attention usually experienced in other high-end Accor hotels. In addition, the fitness centre is surprisingly small for a hotel of this category. The equipment, such as treadmills, is not connected to the internet, and there are no toilets or changing facilities nearby, which is quite disappointing. As I am mainly based in the Asia-Pacific region, I notice a significant difference in service standards. This is even more striking given that the rates charged here are higher than those I have recently experienced in similar-category Accor hotels in Hong Kong or Singapore. Even in Sydney, one of the most expensive cities in the world, the experience at the Sofitel Darling Harbour offers better value for money. For the same weekend, the Sofitel was priced lower than the MGallery in Dijon, and the service level was markedly superior. Of course, comparisons are never perfect, but I am not comparing with developing countries where labour costs are low; the cost of living in Hong Kong, Singapore, or Sydney is considerably higher than in Dijon. That being said, there were no incidents during my stay, and overall, the experience was smooth and pleasant. Nevertheless, the points mentioned above mean I cannot say I was fully satisfied with my stay. A few improvements would certainly help the hotel meet the level of excellence expected for its category. The hotel is indeed a five-star establishment, as it meets the technical criteria, but part of the staff does not yet master the codes of true luxury hospitality. I would not particularly recommend this hotel; however, given the limited high-end alternatives available in Dijon, it remains one of the few options – and perhaps this is part of the problem.

Dear Franck Janet, Thank you very much for taking the time to share your detailed review following your recent stay at the Grand Hôtel La Cloche MGallery. We are delighted to read that you appreciated our prime location in the heart of Dijon and that you found your stay overall pleasant. However, we sincerely regret that certain aspects of your experience did not meet the expectations of a five-star establishment, and we thank you for giving us the opportunity to address your concerns. Regarding the laundry service, please allow us to clarify that this service is managed by an external provider, which is unfortunately not operational on weekends. We understand that this limitation may have caused inconvenience during your stay, particularly for guests staying longer, and we are currently exploring ways to improve this aspect of our service. We also regret that the bar's closure on Sunday lunchtimes and the reduced size of our fitness area left a less than favorable impression. On Sunday lunchtimes, we offer brunch, which is served in our restaurant and at the bar. We sincerely apologize that you were unable to enjoy our bar on Sunday lunchtime with yours friends. Regarding the recognition of your ALL – Accor Live Limitless membership, we sincerely apologize for your dissatisfaction; this is part of the program we do not offer. Finally, we note your comments regarding the overall improvement of service. While we strive to maintain a high level of quality, your comparison with other international MGallery and Accor properties is both valuable and constructive, helping us to improve. We hope to have the opportunity to welcome you again and offer you a stay that better meets your expectations. For any additional information or suggestions, we remain at your disposal. Sincerely, David Vincent Operations Manager

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