Mercure Hotel Hamburg City 4성

고객 평점 (ALL 평가) 4.4/5 2,306 리뷰

아코르호텔 그룹 전 세계 호텔 최저가 보장
Mercure Hotel Hamburg City - Image 1
Mercure Hotel Hamburg City - Image 2
Mercure Hotel Hamburg City - Image 3
Mercure Hotel Hamburg City - Image 4
Amsinckstr. 53, 20097 HAMBURG, Germany

호텔설명

호텔 추가 정보

  • Right across the street from the Harry Potter Theater

  • Spacious rooms (approx. 258-474 sq. ft.) in Superior, Privilege and Junior Suite categories.

  • Business and family hotel with ample parking and parking garage spaces.

  • New work meeting and event area with the latest lighting equipment for your creative events.

  • Central location near hotspots e.g. HafenCity, Landing Bridges, city center, theater and more!

숙박

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객실 1

호텔 위치

Mercure Hotel Hamburg City

Amsinckstr. 53
20097 HAMBURG
Germany

GPS:53.545363, 10.0173

전화
팩스 +49 40 23638155

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 주차장
  • 레스토랑
  • Wi-Fi
  • 에어컨
  • 조식
  • 바
  • 회의실
  • 100% 금연 호텔
  • 룸 서비스

PIER - 1163

Moin and Ahoy in the PIER - 1163 Bistro. At dawn, when the port is resting, you can find the right mooring place. Hamburg tradition meets intl. classics, fresh-innovative-Hanseatic Hiss the sails.

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.4/5  2,306 리뷰

TripAdvisor 평가  4.0/5  1,062 리뷰

Emily at Mercure Hamburg City Hotel was incredibly serviceminded

트립어드바이저 평점 4.0/5

874emirab 비즈니스 - TripAdvisor 인증 리뷰

Dear Emira, thank you for sharing your experience at Mercure Hamburg City Hotel. I am delighted to hear that i provided exceptional service during your stay. Me and my team are dedicated to ensuring our guests to have a comfortable and pleasant experience, even in challenging situations. Thank you for your kind words, they motivate and recognize our efforts a lot. We look forward to welcoming you back in the future. Kind Regards from Hamburg, Emily Tiedge Front Office Manager TEL 49 (0) 40 23638710 FAX 49 (0) 40 23638115 E-MAIL : Emily.Tiedge@accor.com

Good located hotel in Hamburg

트립어드바이저 평점 5.0/5

Juan M Couples - TripAdvisor 인증 리뷰

Dear Juan M Carlos, thank you for sharing your positive feedback about your recent stay at Mercure Hotel Hamburg City. We are delighted to hear that you found our hotel comfortable and enjoyed our great breakfast selection. Our convenient location is indeed ideal for exploring the city. We appreciate your recommendation and look forward to welcoming you back in the future. Kind Regards from Hamburg, Emily Tiedge Front Office Manager

Decent hotel that has a mosquito problem

트립어드바이저 평점 2.0/5

groovology TripAdvisor 인증 리뷰

Dear groovology, thank you for taking the time to share your feedback with us. We are delighted to hear that you appreciated the nautical theme of our hotel, along with the quality of our linens and the unique fridge in your room. It is wonderful to know that you found the breakfast enjoyable and that our bar and restaurant met your expectations. We sincerely apologize for the inconvenience you experienced with the air conditioning in your room and the mosquito issue. We take such matters seriously and have taken steps to address them promptly. I am glad to hear that our team was able to assist with the mosquito abatement, although we regret that it impacted your stay. Your feedback regarding the room view and the AC will be shared with our team for further improvement. We appreciate your understanding regarding the road work in Hamburg, and we regret any challenges it may have caused during your visit. Rest assured, we are continuously working to enhance our guests' experience. We hope that despite the issues faced, you were able to enjoy the essence of Hamburg. Should your travels bring you back to the area, we would be honored to have another opportunity to provide you with a more seamless and enjoyable stay. Until then, we wish you a nice time! Kind Regards from Hamburg, Emily Tiedge Front Office Manager

시설이 낡았슴

고객 평점 2.0/5

Sj 가족 - 전체(All) 통지 확인

Not what I expected

트립어드바이저 평점 2.0/5

ferribeiro82 Couples - TripAdvisor 인증 리뷰

Dear ferribeiro82, thank you for taking the time to share your feedback with us. We are disappointed to hear that your experience at Mercure Hotel Hamburg City did not meet your expectations. We sincerely apologize for the inconvenience you faced regarding the amenities in your room. Our team strives to ensure that all our guests have a comfortable stay, and we regret that we fell short in this instance. Your comments regarding the air conditioning and kettle availability have been duly noted for further review. Furthermore, we are disheartened to learn about the service concerns you raised. Providing exceptional customer service is a top priority for us, and we will address this matter internally to ensure that all our guests are treated with the utmost respect and professionalism. Your feedback regarding the breakfast quality will also be shared with our culinary team for improvement. We appreciate your feedback as it helps us to identify areas for enhancement. Should your travels bring you back to Hamburg, we would be grateful for the opportunity to provide you with a more enjoyable stay. Kind Regards from Hamburg, Emily Tiedge Front Office Manager

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 1,139 리뷰 8.2/10 위치
  • 1,678 리뷰 7.2/10 객실
  • 1,535 리뷰 8.2/10 서비스
  • 20 리뷰 6.9/10 인터넷 가격
  • 1,227 리뷰 8.5/10 조식
  • 815 리뷰 5.1/10 안락함
  • 716 리뷰 7.7/10 청결도
  • 423 리뷰 3.1/10 가격 대비 가치

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