Sofitel Mauritius L'Impérial Resort & Spa 5 stars

Customer review rating (ALL Rating) 4.6/5 1,953 reviews

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Sofitel Mauritius L'Impérial Resort & Spa - Image 1
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Sofitel Mauritius L'Impérial Resort & Spa - Image 4
Wolmar, 90517 FLIC EN FLAC, Mauritius

Description

Hotel extras

  • Beachfront resort on the famous west coast with magnificent sunsets

  • Award-winning spa offering a variety of beauty, wellness and spa treatments

  • Kids' Club for children from 4 to 12 years old featuring its own swimming pool

  • Complimentary WIFI throughout the resort

  • Close to lots of offsite activities, including walk with lions, quad biking and golfing

Our accommodation(s)

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Hotel location

Sofitel Mauritius L'Impérial Resort & Spa

Wolmar
90517 FLIC EN FLAC
Mauritius

GPS:-20.31175, 57.36775

Telephone
Fax +230 453 8320

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,953 reviews

TripAdvisor Rating  4.5/5  4,347 reviews

Certificate of excellence 2024

Ideal place to have a great family time

TripAdvisor rating 5.0/5

Lalita N TripAdvisor review

The hotel has a great atmosphere. The staff is excellent. Rooms were clean. Food was fabulous. Themed buffet dinner decorations gave great vibes. Highly recommend to all those who are looking forward to have a relaxing stay with the family

Dear Valued Guest, Thank you so much for your kind words! We're thrilled to hear that you had such a wonderful time with your family. We truly appreciate your recommendation and look forward to welcoming you and your loved ones again for another relaxing stay! We take this opportunity to wish you a wonderful festive season and all the very best for 2025! Sincerely, The Sofitel L'Imperial Team

Poor service quality compared to Beachcomber hotels

Customer review rating 2.0/5

Anonymous Families - Confirmed reviews ALL

Mistakes from reception.. Coming back from beakfast at 11hr and room not made. Tables in restaurant during breakfast not clean.. Infrastructure needs renovation.. Asked for face painting in kid's club, reply was 'Not on agenda' Sofa bed in family room not comfortable at all, especially when you pay for a 5* hotel..

Dear Mr A., Thank you for sharing your feedback regarding your recent stay. We sincerely apologize for the inconveniences you experienced, particularly with service quality and room cleanliness. We take your comments seriously and will review them with our team to enhance our guest experience. Regarding the kids' club activities, we appreciate your suggestions and will consider them for future planning. Your comfort is our priority and we will address your concerns. We take this opportunity to wish you a wonderful festive season and all the very best for 2025! Sincerely, The Sofitel L'Imperial Team

Poor service, for the price could be better maintained

Customer review rating 2.0/5

Sylvianne Solo - Confirmed reviews ALL

Not been welcomed as an Accor member. I booked my trip through the App. The receptionist didn’t even know I was an Accor member. The room was average. The mattress was worn out. Not all towels were replaced. Hand towels were missing most of the day. The bathtub was so sticky that that you had the feeling to be glued.

Dear Mrs M. Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for the service shortcomings you experienced, including the lack of recognition as an Accor member and the condition of your room. Your concerns about the mattress, towels, and bathroom cleanliness are noted, and we appreciate your input as it helps us improve our guest experience. We hope to have the opportunity to welcome you back for a better experience and take this opportunity to wish you a wonderful festive season and all the very best for 2025! Sincerely, The L'Imperial Team

clothing policies??? for breakfast bathing shorts are ok at he same restaurant

TripAdvisor rating 1.0/5

henry b TripAdvisor review

Dear Management, I hope this message finds you well. My partner and I are currently staying at the Sofitel Flic en Flac for the third time, and we would like to provide feedback regarding our experience so far. We arrived today after a long journey and were the only guests at check-in, yet the process took over an hour. Given that we’ve stayed at the hotel before, there were no new details to provide, so it was surprising that we were still required to fill out the registration form. Aswell no Information regarding clothing was given. After check-in, we were happy to find that our room was beautiful and newly renovated – the "Manifique" room is a definite improvement compared to our last stay, where we experienced issues with a leaking air conditioner and a mouldy smell. We are pleased to see the hotel’s renovations have addressed these problems. However, we encountered an issue tonight at dinner when we were refused entry to the main restaurant. I was informed that I could not dine there because I was wearing shorts down to the knees. Despite the fact that the travel agency’s description of the restaurant only mentioned "appropriate clothing" without further clarification. On our last visit in 2019, we were able to dine in the same restaurant while wearing shorts, so I did not anticipate any issue this time. I understand that restaurants may have dress codes, but this is an open-air venue with temperatures close to 30°C, and I was surprised by the strict enforcement of this policy. We also recently stayed at another well-known five-star property in Mauritius, which did not impose such a dress code. If the Sofitel has a more stringent policy in place, I believe it would be helpful to clearly communicate this to guests in advance, especially those returning to the property who may not be aware of any changes. While we appreciate that appropriate attire should be required in fine dining settings, we also believe that the hotel management should balance this with the desire for guests to enjoy a relaxed and comfortable holiday. Given the overall experience, we feel that there needs to be a clearer distinction between "relaxed" dress code standards and those for more formal venues, as well as better communication of these standards. We’ve enjoyed staying at Sofitel Flic en Flac in the past, and we love the location. However, we would appreciate it if the management could take into account the importance of communication and guest comfort when implementing hotel policies. Thank you for taking the time to read our feedback. We look forward to hearing from you and hope that our concerns can be addressed.

Dear Sir, Thank you for your valuable remarks which help us improve our service. Our Rooms Division Manager has already addressed the matter, met with you, and provided explanations. We are glad the issue was resolved amicably and thank you for your kind understanding. We wish you a continued pleasant stay. Best Regards The L'Imperial Team

Good stay

Customer review rating 2.5/5

Poul-erik B. Couples - Confirmed reviews ALL

We miss our points: Arrived 19.11.2024 and depart 3.12.2024, our suite: 836 Poul-Erik B., A-club no. 30…4758 7 Karen Merete B., A-club no. 30…95 A6 Therefore we are dissatisfied, the stay was satisfied - but miss the points are very bad!

Dear Mr B., Thank you for taking the time to tell us about your experience at the Sofitel Mauritius L'Impérial Resort & Spa. We are truly sorry that your experience fell short of your expectations; however, we would like to clarify regarding the points you missed that unfortunately, you are not eligible for Accor loyalty points because your stay reservation was made through Luxe Voyages.. Your Loyalty Card conditions clearly stipulates that booking a stay at an Accor hotel through a travel agency does not allow you to earn credit for your nights stayed and/or consumption. We appreciate your sharing your concerns, and we take this opportunity to wish you a wonderful festive season and all the very best for 2025! Sincerely, Paulette Tang Personal Assistant to General Manager

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Other web-users rate our hotel

  • 498 reviews 8.9/10 Location
  • 951 reviews 7.1/10 Room
  • 1,427 reviews 8.5/10 Service
  • 15 reviews 6/10 WiFi
  • 375 reviews 7.1/10 Comfort
  • 353 reviews 5.4/10 Cleanliness
  • 240 reviews 4.8/10 Value
  • 226 reviews 8.6/10 Breakfast

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All our hotels in Flic En Flac

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.