Mercure Lyon Est Villefontaine bintang 4

Catatan tamu Avis (Peringkat ALL) 3.9/5 1.639 ulasan

Keistimewaan hotel

  • Located 15 min from Lyons Saint-Exupéry airport

  • Access to the Ikebana fitness center and to the outdoor swimming pool

  • Family apartments located in the heart of a wooded parkland

  • 7 modular meeting facilities that can accommodate up to 250 people

  • New renovated brewery

Hotel ini berpartisipasi dalam Planet 21 dan bertindak dalam rangka Keramahan Positif (Positive Hospitality).

Akomodasi kami

The Hotel Mercure Lyon l'Isle d'Abeau combines charm and comfort. Choose from the various categories of comfortable, elegant rooms, all with welcoming atmospheres. Enjoy the comfort of our Standard Rooms or take advantage of the extended range of services offered by our Superior Rooms. We also offer studios for when you need a little more space.

Lokasi hotel

Mercure Lyon Est Villefontaine

Parc Technologique, 20 rue Condorcet
38090 VILLEFONTAINE
France

GPS:45.627242, 5.166419

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Singkatnya
Di properti
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

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Cari tahu selengkapnya

Peringkat ALL  3.9/5  1.639 ulasan

Peringkat TripAdvisor  3.5/5  719 ulasan

Smelly, moldy, full of fungus dirty run down room... Barely 3 star, probably 2...

Catatan Tripadvisor 1.0/5

Michael O Keluarga - Ulasan TripAdvisor tersertifikasi

The room smell was extremely strong and moldy. You could barely breathe, it's a disgrace to even consider selling a room like this and market it as a 4 star hotel. To add to the disgrace and the stench, there were dead and alive bugs in the room. Dirty walls full of stains and liquid marks, same on the curtains and floor, etc... We specifically requested for a baby crib but were not provided with it despite checking in online 48h in advance... Extremely poor experience, it was between a 2 to 3 star room, and it is clearly a health hazard to spend time breathing a moldy environnent full of fungus.....

Good location

Catatan Tripadvisor 3.0/5

Myska74 Solo travel - Ulasan TripAdvisor tersertifikasi

We chose the hotel due to the location close to the highway. The hotel is easy to find. It is being refurbished. The staff was nice. The breakfast was ok. We booked an apartment behind the hotel. It was big, a smaller bedroom, a kitchenette with a living room and a bathroom. The apartment was clean but would need to be a bit refreshed. The only problem was a terrible smell in the whole apartment which was even waking us up during the night. We survived one night but I cannot imagine to stay longer. I am not sure what has caused the smell but the hotel should do something about it as well as about the air conditioning which was very noisy.

Dear IVO GOMBALA, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Lyon L'Isle-d'Abeau, particularly about the smell in the room and the noise of the air conditionnind. For the breakfast, we're surprised because you have more choice (viennoiserie, bread, hot drinks, fruit juice, fresh fruit, yoghurts, butter, eggs, bacon etc...). I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Don't hesisate to ask to the reception (opened 24h a day), of course if you want to change the room. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We have contacted you by email too about all thoses things. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

A very basic stay

Catatan Tripadvisor 2.0/5

Dreamerallday Couples - Ulasan TripAdvisor tersertifikasi

We booked an apartment out the back of the hotel whilst driving down to Italy from the UK for our wedding. We needed the space in the apartment for all of our wedding luggage and space was pretty much the only good thing about this hotel. It was very dirty with stains on everything from the curtains to our pillowcases, the batteries in the remote control were dead. The smell of the apartment was almost intolerable, the staff did not appreciate my attempts to speak french and came across very rude however they did allow me to drive my car through the delivery gate in order to unload our luggage outside the apartment. This hotel is not up to scratch in terms of cleanliness and respectful staff.

Dear Dreamerallday, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Lyon L'Isle-d'Abeau. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anita

A basic stay

Catatan Tripadvisor 3.0/5

basilezinis Keluarga - Ulasan TripAdvisor tersertifikasi

We only liked the breakfast, after arriving late night the food was basic we did like the service and the staff were excellent; The room we had for the price charged needs a big renovation. I would recommend the during covid-19 period the hotel should communicate the rules applied in advance of arrival

Dear basilezinis, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Lyon L'Isle-d'Abeau. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies about the room and food. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Don't hesitate to reserve for your next stay our Superior renovated room! Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anita

clean, good restaurant

Catatan Tripadvisor 3.0/5

lilia662 Bisnis - Ulasan TripAdvisor tersertifikasi

Average breakfast, perfect lunch/dinner buffet, great salads and wonderful cakes! Rooms are clean, no room service during pandemic, very friendly stuff, BUT no bar in the evening, nothing to drink, no coffee, no tea, nothing! In the room no mini-bar, empty fridge, and even no kettle - not possible to drink a cup of coffee or tea! How is that possible in such expensive hotel? Guys, put some kettle, some tea bags - minimum conditions!

Dear lilia662, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Lyon L'Isle-d'Abeau. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies about the bar exceptionnaly closed the afternoon only during Covid time coz of activity. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anita

Dalam Kemitraan dengan TripAdvisor

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