ノボテルポルトガイア 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.4/5 1,061 件のレビュー

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Rua Martir São Sebastião, Afurada, 4400-499 ヴィラノーヴァデガイア, ポルトガル

説明

ホテルのその他の情報

  • ポートワインセラーとセラルヴェス財団に近接

  • 多くのワインセラーやアラビダショッピングセンターに近接

  • お子様用プレイエリア、庭園、屋外プール、テラス

  • 200名様まで収容可能な5室のミーティングルーム

  • 夏季にはテラスでバーベキューをご利用いただけます

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ホテル所在地

ノボテルポルトガイア

Rua Martir São Sebastião, Afurada
4400-499 ヴィラノーヴァデガイア
ポルトガル

GPS:41.144019, -8.640998

電話番号
+351 22 772 8700

国内固定電話網へ電話

ファックス +351 22 772 8701

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

STREET FOOD TERRACE

ホテルのレストラン「ストリートフードテラス」では、郷土料理やおつまみなどのモダンなお料理をお召し上がりいただけます。夏季には、プールサイドにあるテラスでバーベキューをお楽しみください。

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.4/5  1,061 件のレビュー

トリップアドバイザーの評価  4.1/5  1,381 件のレビュー

Needs renovation and definitely not a 4 star hotel

トリップアドバイザーの評価 2.0/5

Alineamaral83 トリップアドバイザー認証口コミ

Definitely not a 4 star, maximum 2.5. The whole building is run down and needs renovation. The bathtub is high and hard to get in and out, our sink was clogged and AC is noisy. There is no iron in the rooms, no coffee machine (just instant coffee) and we only had water in the first day. They say rooms are all non smoking but they smell otherwise. Restaurant closes earlier than advertised in google so beware. Again, far away from being a 4 star hotel.

Much improvement is needed

トリップアドバイザーの評価 2.0/5

Siamak S Friends getaway - トリップアドバイザー認証口コミ

This hotel is not a four-star hotel as advertised—at best, it’s a 2.5 or 3-star. The building is old, likely from the 1970s or earlier. The staff is good, but there’s no proper lounge. No coffee maker in the room, only instant coffee. Bottled water was provided only on the first day. The bathtubs are high and difficult to step into. The rooms were non-smoking but had a smoky smell.

Dear Siamak S, Thank you for taking the time to tell us about your experience at the Novotel Porto Gaia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pedro Gageiro General Manager

Restaurant

トリップアドバイザーの評価 2.0/5

Papito1 トリップアドバイザー認証口コミ

Ate at the Novotel restaurant one night, directly across from the Ibis. Restaurant and bar was serviced by one waitress, needless to say, service was terrible. The pork 'cheeks' (as per menu) were good, but my veal steak was tough, ordered the veal precisely because it's not supposed to be tough. Meal was to come with fries and a vegetable. Fries were Novotel's version of potato chips and did not get my vegetable until after finishing my veal and chips. Saw the assistant manager walking around told him what I thought of the service/food and he said they only had one server, exactly the problem, perhaps instead of walking around with his hands in his pocket he should have pitched in serving customers. Extremely poor customer service.

Dear Papito, Thank you for taking the time to tell us about your experience at the Novotel Porto Gaia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At {brand}, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pedro Gageiro General Manager

Outstanding! Best stay ever! Claudia UK 🇬🇧

トリップアドバイザーの評価 5.0/5

ClaudiaUnitedKingdom Solo travel - トリップアドバイザー認証口コミ

Forever grateful for the amazing stay @ Novotel Porto Gaia Portugal, congratulations are in order to Mr Pedro (Novotel General Manager) and his entire team! They are all amazing! Professional, courteous but above all incredible human beings! Not just a memorable stay, having a disability and severe health issues, all of them, went above and beyond to take very good care of me. Thank you ever so much, forever grateful! An hidden gem for your perfect Porto getaway! Highly recommended! Claudia UK 🇬🇧

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Pedro Gageiro General Manager

Rude managers

トリップアドバイザーの評価 2.0/5

richaturn トリップアドバイザー認証口コミ

This hotels food is very expensive and some of the staff are very rude, I will not be coming here again. The pool was cloudy and ground floor rooms are noisy and outdated .Guests are constantly being told of for eating or drinking water not purchased at extortionate rates from the hotel

Dear {guest_first_name} {guest_last_name}, Thank you for taking the time to tell us about your experience at the {hotel}. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At {brand}, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pedro Gageiro

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 451 件のレビュー 8/10 ロケーション
  • 728 件のレビュー 6.2/10 客室
  • 746 件のレビュー 9/10 サービス
  • 557 件のレビュー 9.1/10 朝食
  • 405 件のレビュー 5.5/10 快適さ
  • 284 件のレビュー 6.8/10 清潔さ
  • 209 件のレビュー 5.9/10 お値打ち度
  • 196 件のレビュー 3.3/10 雰囲気

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料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。