イビスブリュッセルオフグランプラス 3 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.5/5 3,222 件のレビュー

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Grasmarkt 100, Rue du Marché aux Herbes 100, 1000 ブリュッセル, ベルギー

説明

ホテルのその他の情報

  • 所在地: 有名なブリュッセルのグランプラスから徒歩2分

  • 所在地: 中央駅や公共交通機関の利用に便利

  • 全館禁煙ホテル

当ホテルの客室

ホテル所在地

イビスブリュッセルオフグランプラス

Grasmarkt 100, Rue du Marché aux Herbes 100
1000 ブリュッセル
ベルギー

GPS:50.846767, 4.355081

電話番号

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • ペット可
  • 車椅子でのご利用に対応
  • Wifi
  • 朝食
  • バー
  • 全館禁煙
建物付近
  • 駐車場

ST MICHEL

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お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.5/5  3,222 件のレビュー

トリップアドバイザーの評価  4.0/5  3,837 件のレビュー

2024エクセレンス認証

Not worth the price

トリップアドバイザーの評価 3.0/5

baciucarmaciu トリップアドバイザー認証口コミ

A very well located hotel, in the ultra-central area, with a high price ( the price is higher than at a 4-star hotel in Downtown, Manhattan ), and unjustified accommodation conditions to display 3 stars. The rooms are poorly equipped, they do not have a refrigerator ( just like in a 2-star hotel ), the bathroom is not very clean and does not have good facilities, the breakfast is poor, unjustified for a hotel located in the center of a European capital. The good part is that in the very close area you can find many tourist attractions, points of interest, bars, restaurants, cafes, shops of all kinds.

清潔で好立地

お客さまの声 4.5/5

Christmasrose ファミリー - 確認済みレビュー すべて

駅も観光地も本当に直ぐ近くで便利でした。スタッフも親切で、笑顔の素敵な方にチェックインの対応をしてもらいました。１つ残念だったのが、室内にポットがなくてお湯が手に入らなかったこと。環境への配慮でペットボトルを置かない点には賛同できますが、マグカップやグラスも部屋には無くて紙コップ2個のみ。まだまだ寒い時期で、暖かい飲み物が欲しいときは下の店舗を利用する他なかったのが残念でした。

Dear Christmas, Thank you for taking the time to review your stay. It is heartening to learn that our hotel's cleanliness and prime location contributed positively to your experience. Our team strives to offer service with a smile, and we're glad this was evident during your interaction at check-in. However, we regret that the lack of an in-room kettle did not meet your expectations. While we aim to reduce environmental impact, we understand the convenience a kettle can provide, especially during colder periods. On the matter of disposables, we take your suggestion regarding mug use seriously and will consider it in our efforts to further reduce waste. We are delighted that our commitment to sustainable development has resonated with you, even as we constantly seek ways to enhance this aspect of our service. Rest assured, the feedback we receive is crucial for our progress and for delivering an experience that aligns with our guests' values. Jurgen Van der Haegen, General Manager

View was the highlight - without this, the review would be 2 stars.

トリップアドバイザーの評価 3.0/5

Nicola_W_0108 トリップアドバイザー認証口コミ

Pros: * Staff enabled us to check in early * Great location off Grand Place and only a few minutes’ walk to Central Station * Discount for breakfast if you booked the day before (€15 each instead of €18) * Complimentary water in the room * Lovely city view overlooking Grand Place * Modern and efficient shower * Charging points by the bed * Staff were generally friendly/helpful * Able to leave luggage at the hotel after checking out, then collected later in the afternoon before travelling home Cons: * Room being located right opposite the elevator, so could often hear the button and people getting in & out * Lack of soundproofing - could hear doors banging shut, guests in other rooms talking, running water, coughing etc so this was poor and impacted bits of our stay * Inconsiderate guests (including children) making so much noise even at and after midnight, showing complete disregard for others - hotel need to put signs up to remind people to not be selfish and to shut up when other people are trying to sleep! * Body towels for the shower were far too small, and we were only given tiny flannels instead of hand towels - these were not fit for purpose and there was nowhere to dry the towels after use, which meant we had no choice but to have them replenished daily * Bed seemed fairly comfortable, however we woke up with backache on two mornings - there were obvious stains on the mattress from previous guests, which was very off-putting * Room for two guests was only provided with one extra pillow - these were very flat and did not provide support * Confusion around whether the Ibis offered food - there was a menu and information in the room which said food could be provided, however when we asked at reception one evening (around 7pm), they seemed confused and said we couldn’t get any food at the hotel so we had to look elsewhere * Not enough storage space in room e.g. no drawers * No mini fridge - would have expected this for the price * Toilet shoved in a tiny corner of the bathroom which made the space feel claustrophobic, and sink was very slow to drain water away * No instructions for heating/cooling contraption so was hard to understand how this worked Overall, the negatives outweighed the positives of our stay which was disappointing. The view from the room was lovely, and the main highlight for us. If we visit Brussels again, we will look at staying elsewhere due to the aforementioned list of negatives.

Dear Nicola, Thanks for taking the time to review your stay at our hotel. We are pleased to hear that our efforts to accommodate an early check-in were appreciated and that our prime location, alongside the discounted breakfast option, added value to your visit. It is also gratifying to know that the complimentary water, the view from your room, and the modern shower facilities met your expectations, and that the convenience of charging points and our friendly staff contributed positively to your experience. We regret to hear that noise from other guests and the vicinity to the elevator affected the tranquility of your stay. While our hotel is equipped with soundproof windows, we understand that external noises can sometimes be disruptive, and we are sorry for any inconvenience this may have caused. Regarding the towels, we provide daily housekeeping unless towels are hung up, in line with our environmental policy, and we apologize if the towel size was not to your satisfaction. We are concerned to learn about your discomfort with the bed and that the extra pillow provided was not adequate. Our Sweet Bed by ibis mattresses are typically well-received for comfort, and we regret that this was not your experience. We acknowledge your comments on the confusion regarding food services and apologize for any miscommunication. While we do not have a restaurant on-site, our location offers a variety of dining options in the surrounding area. The absence of a mini fridge and limited storage space are noted, and we understand these aspects did not meet your expectations. Our compact bathroom design is intended to maximize space, and we apologize if this felt claustrophobic. We also take note of your feedback on the heating/cooling system and will consider providing clearer instructions for our guests. Once again, thank you for your candid feedback, and it is our hope that the picturesque view from your room and the overall positive aspects of your stay will encourage you to consider us again in the future. We all hope to welcome you again. Best regards, Jurgen Van der Haegen, General Manager

Brussels trip

トリップアドバイザーの評価 3.0/5

Vicky P トリップアドバイザー認証口コミ

The hotel is in the perfect location. Very close to the train station & Grand Place. Also nearby many shops & restaurants. The room clean but was TINY! I’ve never had a smaller hotel room. Also the bed topper kept sliding off. I kept falling off the bed in the middle of the night. Seriously hard to sleep on this bed & room could barely fit 2 people. Overall, I would recommend because of location.

Dear Aligi, Thank you for sharing your review. We are delighted to hear that our prime location near the train station and the Grand Place added value to your stay, surrounded by various shops and restaurants. Our team takes great pride in maintaining the cleanliness of our rooms and we're glad this met your expectations. We appreciate your feedback regarding the room size and the bed; our rooms are designed to be cozy and efficient, and the Sweet Bed by ibis is intended to provide comfort, though we regret any inconvenience you experienced. We are always looking for ways to enhance our guest experience and your comments are valuable to us. We hope to welcome you back. Best wishes, Jurgen Van der Haegen, General Manager

Would Not Recommend

トリップアドバイザーの評価 2.0/5

Spazzmatazz92 トリップアドバイザー認証口コミ

Unfortunately I would not recommend this hotel to friends, or stay here again. The location is amazing, but that's about it. The beds are extremely hard, I had to lay out pillows to sleep on and I was still sore the next morning. I was woken up constantly by noises, be it sirens, banging on walls/ceilings, or people screaming outside at 3 am. We were also charged for services we did not request or use (i was able to get this straightened up with the front desk).

Dear Guest, Thank you for taking the time to share your feedback. It's wonderful to hear that you found our location to be exceptional, right in the heart of the city close to many attractions. We regret that the comfort of our beds did not meet your expectations; however, we take pride in our Sweet Bed by ibis, designed to offer a restful sleep, which has been well-received since its introduction in 2019. We are troubled to hear about the disturbances during your stay. Our rooms feature double soundproof windows to ensure a tranquil environment for our guests, and we are sorry if this was not your experience. Regarding the charge for unrequested services, we are pleased to hear that our front desk team was able to resolve this matter to your satisfaction. We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards, Jurgen Van der Haegen, General Manager

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 2,758 件のレビュー 9.8/10 ロケーション
  • 2,521 件のレビュー 6/10 客室
  • 1,901 件のレビュー 8.8/10 サービス
  • 39 件のレビュー 8.8/10 インターネット
  • 1,467 件のレビュー 4.1/10 快適さ
  • 1,227 件のレビュー 8.8/10 朝食
  • 908 件のレビュー 7.4/10 清潔さ
  • 5 件のレビュー 1.7/10 ウェルネス・温泉エリア

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