メルキュールホテルハノーファーシティ 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.5/5 2,299 件のレビュー

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Willy Brandt-Allee 3, 30169 ハノーファー, ドイツ

説明

ホテルのその他の情報

  • 国際的なサステナビリティ認証「GREENKEY（グリーンキー）」および「BREEAM（ブリーム）」

  • BRITAウォーターディスペンサでは、お客様にいつでも無制限に無料の飲料水をご用意しております。

  • 1889 年に作られた歴史ある「マリエンブルク ルーム」は、内装がマリー王妃からの贈り物です

  • 2022～2023年に、客室と廊下に新しいカーペット、家具、塗装、照明を導入

  • マッシュ湖と市街地の間に位置する、中心部で静かかつ緑豊かなロケーション。マッシュパークと市庁舎に隣接します。

当ホテルの客室

ホテル所在地

メルキュールホテルハノーファーシティ

Willy Brandt-Allee 3
30169 ハノーファー
ドイツ

GPS:52.366829, 9.740032

電話番号

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙

DAS RESTAURANT

お食事、お飲み物でおくつろぎください。レストランのラウンジでおくつろぎください。ブラックアンガスバーガー、シーザーサラダまたは何かビーガン?お探しのものをご確認いただけます。

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.5/5  2,299 件のレビュー

トリップアドバイザーの評価  4.1/5  738 件のレビュー

Very Bad Experience with Mercure Hannover City

トリップアドバイザーの評価 1.0/5

Vikas M トリップアドバイザー認証口コミ

Wy experience with this hotel has been very bad one. Despite paying such exorbihant prices, quest experience and courtsey was totally missing. The most surprising anc shocking part was that Hotel was under some kind if renovation . This information was not at all put anywhere on their website or informed during booking. This is no ethical and not the kind of transparency you expect from Accor Group of Hotels. beinh All Accor+ Explorer member anc silver member as well was supposedly given upgrade to priviledge room. To my surprise all the windows of the room had plastic covering which blocked the view On opening window it was sealed and there was no ventilation that was possible. I had requested reception to change room , tc which they noted my mistake and sayinc they would come back. Upon checking next day, reception person stated me saying i did not check with them again !! That was again verv surprsining considering nad already put up a request. Anyhow or last day when i raised this issue with my [ravel agent ,the hotel just refused saying that thev tried to contact me , which they never did ! They offered change of room with a meagre refund of 150 euros against my spend of approx of 1500 euros at this property which even failed to put correct and transparent information on the while booking. I could have easily not to stay at this property had i know. this fact transaparently from the property .surprise all the windows of the room had plastic covering which blocked the view On opening window it was sealed and there was no ventilation that was possible. I had requested reception to change room , to which they noted my mistake and saying they would come back. Upon checking next day , reception person stated me saying i did not check with them again !! That was again very surprsining considering i had already put up a request. Anyhow on last day when i raised this issue with my Travel agent .the hotel just refused saying that they tried to contact me , which they never did ! They offered change of room with a meagre refund of 150 euros against my spend of approx of 1500 euros at this property which even failed to put correct and transparent information on the website while booking. I could have easily chosen not to stay at this property had i known this fact transaparently from the property . Why a customer has to pay so much or go through all this trouble of iustification and harrassment ?? Really bad experience and nothing less than cheating. Not at all expected from Mercure and Accor brand at all..

Dear Vikas, Thank you very much for your honest words! With all due respect, we understand your frustration, but we are not solely to blame for this situation. You planned and booked your trip through a questionable third-party provider. This travel provider is your point of contact for the hotel booking, and we are merely providing you with the room. You did not book directly with us through your ALL Silver membership, that is not correct. If you had, you would have seen on the website that we are undergoing partial renovation:  https://all.accor.com/hotel/1016/index.de.shtml As already mentioned, you relied on a travel provider who apparently did not serve you well.  You could have expected transparency if you had booked directly through our hotel and not through a questionable travel agency. That's the truth, and we're very sorry that things turned out this way for you. Regarding the request to change the room: You received a complimentary upgrade to our Privilege category at Check-In, and we were only able to offer you a change to a standard double room because we were fully booked while trade fair time. Our colleague at reception showed you the standard room without scaffolding, and you did not want to change rooms. Our colleagues contact you again and offered you an alternative, you declined. So it's not true that we stopped caring. You also have to accept that we don't have many options when we are fully booked. You can open the windows in our building. Our hotel information brochure states that you can borrow a key from reception. Currently, you can only tilt the windows on the renovation side. The protective film keeps dirt off the scaffolding but is breathable. Air circulates. We apologize for the inconvenience on site and we understand that you are disappointed in us. It was a chain of unfortunate circumstances that upset you.  However, we would like to clearly distance ourselves from the statement “fraud/ cheating,” which is a serious accusation that you are making. You should take another look at your travel provider for your next trip. Communication with the travel provider was very unprofessional for us. We wish you all the best! Julia Becker (Reservation Manager)

Put a Fridge in the Rooms

トリップアドバイザーの評価 4.0/5

ButtsFife トリップアドバイザー認証口コミ

Modern Hotel about 15 minutes walk from the Main Railway Station with easy access to Public Transport. Rooms well furnished and clean. Could do with a small Fridge or Mini Bar to store goods in. Lots of eateries in close proximity and a Netto Supermarket across the road. Breakfast good but a little pricey at 24 Euros.

Good enough hotel for a stopover, good breakfast

トリップアドバイザーの評価 4.0/5

CharmedNederland トリップアドバイザー認証口コミ

This is a small clean hotel, the room was functional, it could sleep 3. The bathroom has a small shower cubicle, no conditioner, nor facecloth or lotion, but good enough for us as we only stayed 1 night. Rooms seem new and refurbished, aircon works, there is a safe, desk and we had 2 rooms next to each other as requested at the end of the corridor, so it was quiet. The pillow was too soft, but we liked the firm mattrass. The sheets did not smell so nice or fresh like they weren't aired enough. Parking was expensive, the neighborhood is quiet. You can hear some street sounds during the day but at night it was quiet enough for us light sleepers although it wasn't completely soundproof and the darkening curtains let light through the sides in the morning. The light of the TV was on the whole night. The location is good, we walked 10 minutes to get to the center with shops and restaurants. There is a small park and playground just outside the hotel. The breakfast ended at 10.00 am although the website states 10.30 am. The food was standard, but with enough choice for us on a small buffet with fresh goods that looked tidy and clean.

良い環境

お客さまの声 4.0/5

Mac ファミリー - 確認済みレビュー すべて

ラトハウスの並びの緑豊かで静かな環境 窓を全開して美しい鳥の声に聴きいる事が出来る

Dear guest, Thank you very much for your positive review! We are delighted to read that your stay was a complete success and that you were able to enjoy the wonderful Springtime in Hanover! 🌸🌞 See you next time & best regards, Sascia Mussmann [Quality Manager]

Too expensive for the quality

トリップアドバイザーの評価 2.0/5

PhilippeL921 ビジネス - トリップアドバイザー認証口コミ

avr. 2025 Too expensive for the quality No a/c Privilege room just on top of the terrasse where people hangout until 5:00 am. I asked to the front desk to ask them to be a little quiet, nothing. No a/c = windows opened = cigarette smell in the room. So, I paid 2371€ for a deceptive experience. For the 1/3 of the price it would be ok.

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 825 件のレビュー 8.8/10 ロケーション
  • 1,003 件のレビュー 6.8/10 客室
  • 981 件のレビュー 9.1/10 サービス
  • 20 件のレビュー 6.4/10 インターネット
  • 682 件のレビュー 8.4/10 朝食
  • 480 件のレビュー 6.1/10 快適さ
  • 364 件のレビュー 7.7/10 清潔さ
  • 198 件のレビュー 7.3/10 料理

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周辺の他の施設

ハノーファーのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。