Great staff - facilities great

It was awesome!

Stay was very good - all staff were very friendly (front desk greeted when entering hotel) and room was clean and comfortable. Only glitch was on the last night of our stay (December 4th) guests in the room near us on the floor were extremely loud with partying, singing etc. at 0200 in the morning that went on for over an hour. We realize that we should have called the front desk, but thought it would end quickly. Reported it in the morning to the front desk.

The hotel is in a great location, walking distance to mayor attractions. Staff is helpful and courteous, breakfast buffet was nice.

We were looking for a quiet couples getaway. Novotel was definitely the right place.

Great location and comfortable room.

It is always nice to arrive at a Hotel you are familiar with, welcomed at the reception with a smile. The rooms are clean and updated nicely.

As a platinum All Accor member I was frustrated that the AC was not working and there were no offers to change my roommate when asked they said it would not make a difference . I went into my room and it was 24.5. I went to the front desk to explain and was told that because it’s winter the AC is turned off so the only thing I can do is turn Off the heat and open the window. They also offer me a fan. Therefore I had to sleep with my window open and of course could not sleep due to the amount of noise. After a sleepless night it was still 22 and n my room.

There were many public health and safey violations. Only 1 of 3 small elevators working. Packed elevators, long waits. Room not clean on check-in. Buffet no protection, utensils not changed, no sanitizing or gloves. Dirty dishes.

Liked our superior King bed rm. It was Very spacious and clean. We will always stay at Novotel as Rideau Centre and Byward Market are steps away fr the hotel. Lots of good restaurants close by. Unv of Ottawa Is also walkable

We stayed at Novotel Ottawa Aug 20-23. We had 2 rooms booked for us and 2 older kids. Parking our truck in the under ground hotel parking was challenging. There were not many spaces we could fit our Ford F-150 and we luckily found the last spot big enough. Our rooms were directly across form the ice machine and our first night sleep was very bad as the ice machine was used constantly until 1am. Traffic noise was very bad in this room too. We asked to be moved and they did find us 2 new rooms away from ice machines and seemed to be much quieter side for traffic noise. Much better the following 2 nights. The rooms were clean and updated but no fans in bathrooms and not enough towels. Restaurant was good/average typical breakfast buffet. The location was fantastic for walking everywhere. The pool was fully booked for our first day at check in but we booked 2 time slots for the next 2 days. Overall our stay was good/average. We probably wouldn’t stay there again mostly because of the parking issue with our vehicle.

We came for a girls weekend and was pleasantly surprised. The room was great, location was excellent, right by The Byward Market and shopping. Sights all walkable from location. Will definitely be back. Great job with all the Covid protocols, felt very safe.

We felt at home! All employees, from the general manager to the waitresses & front desk agents, were very customer service oriented and helpful. Pool was nice. Breakfast buffet 😋 yummy. We frequently go to this hotel and love it!

Excellent location for tourists sites and for restaurants within walking distance. The staff is very friendly and helpful. The room was clean and well equipped. The breakfast buffet is good value for a hotel restaurant.

Very clean, modern hotel, recently renovated. Right next to a large shopping mall, very close to the popular Col. By Market and all the parliament tourist attractions within walking distance, including the impressive Rideau Canal locks. I stayed there many times for work and now I go back for pleasure! Great value!