Novotel Ottawa City Centre Hotel 4 stars

Had a great short stay at the Novotel. Staff was great, room was clean and quiet.

The hotel was very quiet, not surprising in the pandemic context. The location is excellent and there is good on-site parking. As the hotel restaurant/coffee shop is closed, the availability of a "brown bag" breakfast was appreciated.

Wonderful!!!

I had a really great experience at Novotel Ottawa. the rooms were very clean, the bathroom was new and modern, and the staff were very nice and welcoming. the hotel is located right across from the Rideau Centre, which was great, and it's about a 5-10 minute walk to the Byward market. The only reason I am not giving a rating of 10 is that the bar was closed due to covid and there was no room service available either, but of course, I understand that it is due to covid restrictions. also, I asked for 2 bathrobes, but I did not receive them. Also, parking for 1 night was $28 which I thought was rather expensive, but otherwise, I very much enjoyed my stay.

The HVAC was noisy. Room location in relation to street was bad (5th floor), due to noisy traffic.

We're looking forward to returning during normal times. Kudos to all the staff and everyone in the industry for toughing it out. Brighter days are ahead...

Great location: super close to the Rideau Center and the Byward Market. Staff was very friendly. The hotel was clean and I felt safe. The room was beautiful. Bed was super comfortable and bathroom was very clean (compared to other places I've stayed in the past). Only "downside" was the TV... there wasn't any cable to have on in the background, and it wouldn't stay connected to my laptop when I was wirelessly sharing my screen. Did not see an HDMI cable. BUT I thought that a small hiccup in an overall great stay.

The front desk was friendly. The room was below expectations: a toilet that wouldn’t stop running, and missing basic amenities (no body cream, no hairdryer). The walls are thin, so I could hear guests around me. I expected more, since Novotel is part of Accor. Disappointing.

Arrived for at the concierge desk and waited for 3 minutes before an individual came out from the back to check us in. Upon entering the room found various human hair all over the bedding and had to wait 1 hour while the bedding was changed. In these times having something like that was extremely concerning. We tried to not touch anything in the room after that point and checked out super early as we had zero confidence in the cleanliness of the hotel. Will never return there.

Your staff are professional and friendly. We had everything we needed for our short stay. Thank you for a great experience

Good stay - clean hotel, lots of underground parking. The location is perfect if you want to explore the city and do some shopping. Would only stay here next time I visit Ottawa!

Enjoyed my time in the Novotel Ottawa Downtown, even though Covid-19 is still causing hardship. Would have been happier if food services had been available, but at least the desk staff were great, and provided fantastic help with information. I don't think I've seen this hotel as clean as it is, and kudos to the staff for ensuring that your guests are safe.

When you stay at the novotel at ottawa it does feel as part of your family They do care about the hotel guest, each staff member try the best they can for you. with all the hardship they suffer, the hotel management do not save anything from the guests. I will replace my future stay in ottawa with any other hotel

Due to COVID, I wasn’t able to access some facilities as I hoped to. However, Novotel services was spot on. My room was so clean, spacious and nice and they have good customer service especially at the reception.

We did not have a good experience with the room. The thermostat was not working and room was very cold. The shower door was broken. Having arrived a bit late after coming from a funeral we attended in Toronto, this was very inconvenient - It appears maintenance is not high o the list of things to do. Perhaps COVID-19 situation is in part to blame. After complaining about the issue we were given the key for another room. This room did not have the view the other room had (we were viewing some garbage containers and other rooms - One would think that after the hassle we went through - at least give us a better view or one similar de one we had. One thing though! The Staff! Very Friendly and professional.