Novotel Ottawa City Centre

Novotel Ottawa City Centre 4 stars

Customer review rating (ALL Rating) 4.4/5 1,908 reviews

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Hotel extras

  • Free WiFi, work space, LCD TV, mini fridge, espresso maker (only in upgraded rooms)

  • Naturally lit indoor pool, gym, sauna

  • 8 flexible rooms for events that work

  • Rideau Shopping Centre (including one of the only Nordstrom in Canada)

  • Across the street from the Shaw Centre , 2 blocks from the Byward Market, 10min to Parliament

ALLSAFE approved hotel

Hotel location

Novotel Ottawa City Centre

33 Nicholas Street
K1N 9M7 Ottawa
Canada

GPS:45.425818, -75.689128

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

THE ALBION ROOMS RESTAURANT

From craft Ontario beers and specially selected wines, to signature cocktails and dishes borrowing from traditional European and Canadian cuisine, our menu aims to please even the most discerning palate.

Our accommodation(s)

Spacious rooms with a King bed or 2 Doubles, en suite bath/shower, complimentary WiFi & HSIA, ergonomic work area, LCD TV, laptop size safe, mini fridge, hair dryer, alarm clock, tea/coffee. Stunning new rooms! 1 King bed or 2 Doubles, en suite shower, free WiFi & HSIA, work area, LCD Smart TV, laptop safe, tea/coffee, fridge, & hair dryer.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,908 reviews

TripAdvisor Rating  4.0/5  1,964 reviews

Good location, nice stay

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

The hotel was very nice. Great service. Well located for events around the Shaw Centre.

Dear Benjamin D., We very much appreciate your comments regarding your stay at the Novotel Ottawa City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Team

Nice bed

Customer review rating 5.0/5

Paul Business - Confirmed reviews ALL

Staff very professional

Dear sebastien B., Thank you so much for your positive comments about our hotel. I am happy to hear that our staff made your stay pleasant. I would look forward to having you as our guest! Sincerely, Nour Guest Services Novotel Ottawa City Centre

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

Your cleaning products have a bad smell, hallways were cluttered with bins and vaccuums and left out garbage. The location was perfect though and your staff friendly.

Dear Erin M., Thank you very much for taking the time to share your comments regarding your stay at the Novotel Ottawa City Centre. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem with our housekeeping team in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you in the near future. Sincerely, Sona Abbasi Front Office Manager

A good choice in downtown Montreal

Customer review rating 4.0/5

Michael Couples - Confirmed reviews ALL

A comfortable room in a good location. We ate in the restaurant a couple of times, and were pleased. The front desk staff were very helpful. Our only two concerns were very minor, namely that housekeeping could have done a better job of cleaning the soap from previous guests out of the shower drain, and that we had to inquire to find out what the story was with the robes that people were wearing to go to the pool (apparently, you just have to request them at the front desk).

Dear Michael D., I appreciate your positive feedback about our hotel. I am so glad to hear that you enjoyed your stay with us! and apologize on behalf of the HK department. I hope your next stay and just around the corner. Call us if there is anything we can help you with. Sincerely, Sona Abbasi Front Office Manager

Well located but have had better

Customer review rating 2.5/5

Sara Solo - Confirmed reviews ALL

Parking spaces so tight I ruined my car trying to get into one, getting my dog and luggage into hotel room was a disaster; no trollys at elevator or accessible for guest parking. My room was freezing cold and the heat wouldn't work. Room service was very good but pricey, staff very friendly, clean hotel, excellent location for shopping, tourism, etc. Having staff at the front door to assist arrivala would dramatically improve the experience.

Dear Sara M., Thank you for taking the time to share your comments concerning your stay at the Novotel Ottawa City Centre. Excellent service is what we strive to be known for; therefore, your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. I noticed that you rated our “service” experience low. I will share your comment with the right channels for sure. and I apologize for your experience with the parking. I also reimbursed the parking fee as compensation. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Sincerely, Sona Abbasi Front Office Manager

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Other web-users rate our hotel

  • 908 reviews 8.1/10 Location
  • 1,089 reviews 7.4/10 Room
  • 992 reviews 8.2/10 Service
  • 22 reviews 5.2/10 WiFi
  • 554 reviews 8.3/10 Cleanliness
  • 502 reviews 5.6/10 Comfort
  • 239 reviews 5/10 Amenities
  • 237 reviews 7.9/10 Breakfast

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