Novotel Ottawa City Centre Hotel 4 stars

Superb accommodations, fantastic client service. My number one pick for hotel stays in Ottawa!

Is réel cool is 4 sur me comme bank

I was out in adjoining room when the hotel was empty and could hear everything the people next to us were saying until midnight. Then I could hear them snore. Why are we put side by side when the hotel is empty. I needed to drive 5 hours on no sleep. This is there second timer this has happened during Covid. Shame on you.

It starts with , the worst parking experience of all time ? She tells me to park top floor but did not tell me I had to walk 3 flights down to take the stairs 3 flights back up , I am not judging that us real , I have travelled the world , this was a completely empty hotel, I get a room looking at a parking lot up against the elevator ? Why such a lousy room , makes no sense why she put me there ? kitchen closed which I understand, Ask front clerk if restaurants nearby , I am from out of town , she says no idea ? can not help you . Basically she told me to get lost . Live and learn , let’s just say it will not happen again , so sad

I feel that all the staff do care about you, They all will walk the extra mile to help you, to make sure that under all the restrictions they have to comply with, THEY DO CARE!!! I salute for the effort they demonstrate.

Great staff, cosy rooms.

Customer service was wonderful. I felt welcome.

The whole experience was great and such a breeze

We booked a 4 night stay and added 2 more nights. We were in a deluxe king room with a sofa and coffee table. It came with a mini-fridge and decent size cupboard: one side to hang the other side 4 shelve sections. The room was clean and spacious. The restaurant was closed due to covid. Parking was underground. Across the street is a large indoor mall. We brought back some take-out and ate in the room and watched tv. We walked around each day around the nearby Byward market and enjoyed coffee and cheesecake at a cafe or an all day breakfast at the King Eddy Pub. We visited the National Art Gallery, we walked across the Alexander Bridge over the Ottawa River and visited the Museum of Canadian History on the Quebec side, we walked in front of the parliament buildings. One day we walked from the hotel then westward passing in front of the parliament buildings we crossed the portage bridge to the Quebec side, then followed the foot trail eastward along the river to the Alexander bridge crossed it to the Byward market, had dinner and back to the hotel. There are some small islands in the Ottawa River with a lot of seagulls. There were a number of Canada goose on the grassy areas alongside the trail. Another day we went to the Canadian War museum. It was a great stay.

All good!

The hotel is really well located if your planning to move in Ottawa downtown all the best restaurant are close by and Rideau centre is 1 min walk away . Room was perfect and really cute . Tv got YouTube which is really good . Staff really professional We enjoyed our weekend

When you stay at the novotel at ottawa it does feel as part of your family They do care about the hotel guest, each staff member try the best they can for you. with all the hardship they suffer, the hotel management do not save anything from the guests. I will replace my future stay in ottawa with any other hotel

Due to COVID, I wasn’t able to access some facilities as I hoped to. However, Novotel services was spot on. My room was so clean, spacious and nice and they have good customer service especially at the reception.

We did not have a good experience with the room. The thermostat was not working and room was very cold. The shower door was broken. Having arrived a bit late after coming from a funeral we attended in Toronto, this was very inconvenient - It appears maintenance is not high o the list of things to do. Perhaps COVID-19 situation is in part to blame. After complaining about the issue we were given the key for another room. This room did not have the view the other room had (we were viewing some garbage containers and other rooms - One would think that after the hassle we went through - at least give us a better view or one similar de one we had. One thing though! The Staff! Very Friendly and professional.

Did a quick getaway within the province during the COVID 19 pandemic. Hotel is actually fairly full (by the amount of cars parked in the garage), but very good social distance measures and prep work that gave the feeling to a lot of space. Amenities are mostly closed as expected, but no big deal as the location is decent and walkable distance to most attractions.