Novotel Ottawa City Centre 4 stars
Customer review rating (ALL Rating) 4.4/5 1,331 reviews
Free WiFi, work space, LCD TV, mini fridge, espresso maker (only in upgraded rooms)
Naturally lit indoor pool, gym, sauna
8 flexible rooms for events that work
Rideau Shopping Centre (including one of the only Nordstrom in Canada)
Across the street from the Shaw Centre , 2 blocks from the Byward Market, 10min to Parliament
ALLSAFE approved hotel
33 Nicholas Street
K1N 9M7 Ottawa
Canada
ACCESS:
OTTAWA INTL At 18km / 11 miles
NICHOLAS STREET EXIT At 2km / 1 miles
OTTAWA VIA RAIL STATION At 7km / 4 miles
GPS:45.425818, -75.689128
Check-in from - Check out up to
From craft Ontario beers and specially selected wines, to signature cocktails and dishes borrowing from traditional European and Canadian cuisine, our menu aims to please even the most discerning palate.
Restaurant temporarily closed for the time being. Room Service is still available for breakfast and dinner
On-Site fitness facility available complimentary for our guests. Newly updated with new equipment, windows and natural lighting. Currently fitness facility remains closed.
Whether you want a small, intimate gathering or a grand occasion for hundreds, our facilities will accommodate your every need. Let us make your dream come true...
Spacious rooms with a King bed or 2 Doubles, en suite bath/shower, complimentary WiFi & HSIA, ergonomic work area, LCD TV, laptop size safe, mini fridge, hair dryer, alarm clock, tea/coffee. Stunning new rooms! 1 King bed or 2 Doubles, en suite shower, free WiFi & HSIA, work area, LCD Smart TV, laptop safe, tea/coffee, fridge, & hair dryer.
Good stay
Customer review rating 4.0/5
Anonymous Friends - Confirmed reviews ALL
Dear Grace C., We very much appreciate your comments regarding your stay at the Novotel Ottawa City Centre. It is always a pleasure to receive positive feedback. We are so happy to hear that you enjoyed your overall stay with us and I apologize for the confusion with breakfast fee. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Sona Abbasi Assistant Front Office manager
Clean hotel
Customer review rating 3.0/5
Al Families - Confirmed reviews ALL
Dear Annabel W., Thank you for taking the time to share your comments concerning your stay at the Novotel Ottawa City Centre. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. I noticed that you rated our “service” experience low. I would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help me better understand what happened in order to anticipate any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Sincerely, Sona Abbasi Assistant Front Office Manager
Unsanitary and lacking knowledge.
Customer review rating 2.0/5
Michelle T. Business - Confirmed reviews ALL
Dear Michelle T., Thank you very much for taking the time to share your comments regarding your stay at the Novotel Ottawa City Centre. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem with concerning departments in order to prevent any future occurrence. If you wish to use the federal government rate for your next stay, please call us to book the reservation because we are not able to apply it for the reservations booked through the third parties. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Sona Abbasi Assistant Front Office Manager
Clean and well located
Customer review rating 4.5/5
Marlene Families - Confirmed reviews ALL
Dear Marlene B., Thank you so much for taking your time to leave a review regarding your stay at Novotel Ottawa City Center. We are pleased to hear that you enjoyed your overall stay with us and we are thrilled that our associates and facility were able to exceed your expectations. Also, I am sorry to hear that you had to cut your trip short. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sona Abbasi Assistant Front Office Manager
First stay at Novotel
Customer review rating 4.5/5
Farhan K. Couples - Confirmed reviews ALL
Dear Farhan K., We very much appreciate your comments regarding your stay at the Novotel Ottawa City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Regards, Sona Abbasi Assistant Front Office Manager
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