Novotel Ottawa City Centre

Novotel Ottawa City Centre 4 stars

Customer review rating (ALL Rating) 4.4/5 1,331 reviews

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Description

Hotel extras

  • Free WiFi, work space, LCD TV, mini fridge, espresso maker (only in upgraded rooms)

  • Naturally lit indoor pool, gym, sauna

  • 8 flexible rooms for events that work

  • Rideau Shopping Centre (including one of the only Nordstrom in Canada)

  • Across the street from the Shaw Centre , 2 blocks from the Byward Market, 10min to Parliament

ALLSAFE approved hotel

Hotel location

Novotel Ottawa City Centre

33 Nicholas Street
K1N 9M7 Ottawa
Canada

Telephone +1 855-677-3033

Fax +1 613-760-4765

  • ACCESS: 

  • By plane

    OTTAWA INTL At 18km / 11 miles

  • By car

    NICHOLAS STREET EXIT At 2km / 1 miles

  • By train

    OTTAWA VIA RAIL STATION At 7km / 4 miles

GPS:45.425818, -75.689128

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

THE ALBION ROOMS RESTAURANT

From craft Ontario beers and specially selected wines, to signature cocktails and dishes borrowing from traditional European and Canadian cuisine, our menu aims to please even the most discerning palate.

Our accommodation(s)

Spacious rooms with a King bed or 2 Doubles, en suite bath/shower, complimentary WiFi & HSIA, ergonomic work area, LCD TV, laptop size safe, mini fridge, hair dryer, alarm clock, tea/coffee. Stunning new rooms! 1 King bed or 2 Doubles, en suite shower, free WiFi & HSIA, work area, LCD Smart TV, laptop safe, tea/coffee, fridge, & hair dryer.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,331 reviews

TripAdvisor Rating  4.0/5  1,942 reviews

Certificate of excellence 2022

Good stay

Customer review rating 4.0/5

Anonymous Friends - Confirmed reviews ALL

Friendly and competent staffs. What could be improved is mentioning that although breakfast is provided, there the fee/ charge for it. A clarification of the paid parking, ei price would also be good. Other than that- amazing stay.

Dear Grace C., We very much appreciate your comments regarding your stay at the Novotel Ottawa City Centre. It is always a pleasure to receive positive feedback. We are so happy to hear that you enjoyed your overall stay with us and I apologize for the confusion with breakfast fee. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Sona Abbasi Assistant Front Office manager

Clean hotel

Customer review rating 3.0/5

Al Families - Confirmed reviews ALL

The hotel was clean and staff generally helpful. Hotel was value-for-money. Location was also great since it’s near the train station. Only downside would be that it might get a little dangerous at night since it is located at downtown.

Dear Annabel W., Thank you for taking the time to share your comments concerning your stay at the Novotel Ottawa City Centre. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. I noticed that you rated our “service” experience low. I would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help me better understand what happened in order to anticipate any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Sincerely, Sona Abbasi Assistant Front Office Manager

Unsanitary and lacking knowledge.

Customer review rating 2.0/5

Michelle T. Business - Confirmed reviews ALL

The bathroom cups had been used. There was a hair clip in a cup. The television did not work. The rented parking space owned by third party was unsafe structurally. The front desk staff were new and lacked experience . However they were friendly and the food beverage manager of the hotel restaurant was amazing! The front door was out of order and it was difficult for my mother with mobility issues to gain access. The lobby furniture was modern in fashion but the color (red) was very sun faded. I reserved online but the hotel would not recognize my government id discount said it could inly be applied by calling?

Dear Michelle T., Thank you very much for taking the time to share your comments regarding your stay at the Novotel Ottawa City Centre. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem with concerning departments in order to prevent any future occurrence. If you wish to use the federal government rate for your next stay, please call us to book the reservation because we are not able to apply it for the reservations booked through the third parties. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Sona Abbasi Assistant Front Office Manager

Clean and well located

Customer review rating 4.5/5

Marlene Families - Confirmed reviews ALL

The room was clean and the hotel is well located. We were supposed to stay for 2 days in Ottawa, but cut our trip short. The area is full of homeless people, people doing drugs right out in the open. We did not feel comfortable staying another day, especially with our children there.

Dear Marlene B., Thank you so much for taking your time to leave a review regarding your stay at Novotel Ottawa City Center. We are pleased to hear that you enjoyed your overall stay with us and we are thrilled that our associates and facility were able to exceed your expectations. Also, I am sorry to hear that you had to cut your trip short. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sona Abbasi Assistant Front Office Manager

First stay at Novotel

Customer review rating 4.5/5

Farhan K. Couples - Confirmed reviews ALL

My partner and I throughly enjoyed our stay the stag during check in were extremely welcoming and our room was very clean and well organized. The only minor issues I noticed was that our bathroom door did not lock, the hot tub was temporary out of service and when we went for breakfast we were not made aware that we would have to pay for it and we were under the assumption that it was already included in the cost of the room. So for next time we are aware now! The breakfast was amazing the best one I have had so far in all my stays in other hotels so it’s definitely worth the money I paid.

Dear Farhan K., We very much appreciate your comments regarding your stay at the Novotel Ottawa City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Regards, Sona Abbasi Assistant Front Office Manager

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