Novotel Ottawa City Centre 4 stars

Customer review rating (ALL Rating) 4.3/5 2,088 reviews

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Novotel Ottawa City Centre - Image 1
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33 Nicholas Street, K1N 9M7 Ottawa, Canada

Description

ALLSAFE approved hotel

Hotel extras

  • Free WiFi, work space, LCD TV, mini cooler, Nespresso coffee maker

  • Naturally lit indoor pool, gym, sauna

  • 8 flexible rooms for events that work

  • Rideau Shopping Centre (including one of the only Nordstrom in Canada)

  • Across the street from the Shaw Centre , 2 blocks from the Byward Market, 10min to Parliament

Our accommodation(s)

Hotel location

Novotel Ottawa City Centre

33 Nicholas Street
K1N 9M7 Ottawa
Canada

GPS:45.425818, -75.689128

Telephone
Fax +1 613-760-4765

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets welcome
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

THE ALBION ROOMS RESTAURANT

From craft Ontario beers and specially selected wines, to signature cocktails and dishes borrowing from traditional European and Canadian cuisine, our menu aims to please even the most discerning palate.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,088 reviews

TripAdvisor Rating  4.0/5  1,987 reviews

Certificate of excellence 2022

Love the location, right behind our store, I will stay there all the time when I visit my Ottawa stores

Customer review rating 5.0/5

Louis Business - Confirmed reviews ALL

Friendly, great lobby restaurant/bar, room is very clean and perfect!

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

We did not feel safe at this location.

Customer review rating 2.0/5

Anonymous Families - Confirmed reviews ALL

My son had also a separate room at Novotel with the Trille Or group and he was mugged by 5 street people walking back to the hotel from the Market location. They stole his money and credit card. The personel at the hotel were kind to provide him with a bandage. He did call the police - waited for one hour but the police never showed up. Overall, we found that there were a lot of street people hanging around the hotel - this is very unfortunate.

Dear Anne-Marie P., Thank you for taking the time to tell us about your experience at the Novotel Ottawa City Centre. I am sorry that your experience did not meet your expectations; At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrences. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Front Office Team

Unsatisfied with room service and overall stay

Customer review rating 1.5/5

Anonymous Business - Confirmed reviews ALL

Hi, After ordering room service, I’ve basically waited 1h30 before enquiring what was going wrong (my order was at 6 pm, so not in the middle of the night). I got a call from a manager, I guess, 5minutes later, saying basically “sorry, we had a lot of orders, your order was not processed and there was a problem with the system. Best solution is you go to the restaurant, thanks”. Not dramatic, but annoying - especially when you feel the person you’re talking to doesn’t care. Most of the staff I’ve had interactions with looked pretty exhausted, and not therefore not very welcoming. Not a very pleasant experience to be honest.

Dear Tom L., Thank you for taking the time to tell us about your experience at the Novotel Ottawa City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrences. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sona Abbasi Front Office Manager

Great location, noisy room, uncomfortable bed

Customer review rating 3.5/5

Beatriz Business - Confirmed reviews ALL

I was there for business so the location was great. Walking distance to the LRT and the main hub. Upon arrival, they tried to charge me an early check in fee, despite the fact that my room was ready and just sitting there empty - they suggested I wait an hour to avoid the fee. The room is ridiculously noisy due to the extremely thin walls; I had a connecting door to the room next door and we could both hear each other clearly - and when I mean ‘clearly’ I mean, I could hear their activity in the bathroom and all conversations. The bed had some sort of plastic lining that made a sound every time you moved, and the pillows were all too hard.

Dear Beatriz S., Thank you for taking the time to tell us about your experience at the Novotel Ottawa City Centre. I am sorry that your experience did not meet your expectations; At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrences. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Front Office Team

Average, well located

Customer review rating 2.5/5

Anonymous Business - Confirmed reviews ALL

Beds were noisey and moved on the floor making it slippery to get into. No cutlery, bowls and other general items available in room without requesting.

Dear Mitch H., Thank you for the review of our hotel regarding your stay. hope to see you again very soon. Sincerely, Front Office Team

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Other web-users rate our hotel

  • 889 reviews 8.5/10 Location
  • 1,164 reviews 7.2/10 Room
  • 969 reviews 8.2/10 Service
  • 14 reviews 3.9/10 WiFi
  • 551 reviews 7.7/10 Cleanliness
  • 274 reviews 7.4/10 Breakfast
  • 260 reviews 5.3/10 Amenities
  • 249 reviews 4.4/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.