ノボテル パリ サントル ベルシー 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.6/5 2,973 件のレビュー

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85 rue de Bercy, 75012 パリ, フランス

説明

ホテルのその他の情報

  • ベルシーのAccor Arenaの向かい側にいいするホテルです。パリ中心まで10分。ディズニーランドまで40分。

  • 14号線と6号線に近接しており、オルリー空港からわずか20分です。

  • あらゆるイベントに対応できる、明るい照明を備えた7つのお部屋をご用意しております。

  • お身体の不自由なお客さまに対応したお部屋もご用意しております。

  • 自家製の季節の料理をお楽しみいただけるテラス付きレストラン  

当ホテルの客室

ホテル所在地

ノボテル パリ サントル ベルシー

85 rue de Bercy
75012 パリ
フランス

GPS:48.838944, 2.380797

電話番号
ファックス +33 1 43 45 30 60

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス
建物付近
  • 駐車場

Le Paris Bercy

パリベルシーでは、親しみやすい雰囲気の中でビストロ料理をお楽しみいただけます。当ホテルのシェフ、アレクシス・ピントとそのチームがご用意するメニューをご賞味ください。お客さまのお越しをお待ちしております。

予約する

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.6/5  2,973 件のレビュー

トリップアドバイザーの評価  4.0/5  2,012 件のレビュー

2024エクセレンス認証

Excellent Hotel - Excellent location

トリップアドバイザーの評価 4.0/5

Janet H トリップアドバイザー認証口コミ

We needed three rooms to accommodate our family. These were conveniently placed next to each other. Our rooms looked out on to the concert arena and we thought it might be noisy and disturb our sleep, but once the windows were shut it was only the bass noise that got through. AC did not appear to work in our room. It was strange having the toilet separate from the bathroom, and with no sink in the toilet, meaning you had to go to bathroom to wash hands. The fridge and safe were a welcome addition to the room. There was no tea or coffee in our room - but we pinched it from the kids rooms. However the hotel is let down by the restaurant . As it was torrential rain the first night, we decided to eat in the hotel. They agreed we could have the main menu for the adults and the room menu (ie pizza) for the children. The service was very poor. Everything we ordered for my grandson was wrong. No apple juice arrived we had to ask again. The topping on his pizza was wrong - despite us saying it in French and English. And finally I had to ask THREE times for chocolate ice-cream for him (again in French and English) The child at the next table ordered it way after us and got it almost immediately! The swipe of the credit card was put on to the wrong room, so when we tried to pay the bill using our room number, this was not possible. It was only when we enquired at reception, that the error was realised. Finally - breakfast. Just turn up in the morning we were advised by reception on arrival. So we did - only to be told they had no record of us wanting breakfast. Turns out you do just turn up - at reception to order breakfast and then you are permitted to enter the breakfast room. Were not overly impressed - the pancakes they were calling crepes were cold. The hot food selection was not overly hot, and not overly tasty. My son had D&V later that day, and the only food he had had differently to everyone else was the scrambled egg at breakfast. I thought it smelled funny so did not have any. You can however cook your own eggs - fried or boiled if you so choose. We chose not to have breakfast at the hotel the next morning - choosing instead to eat in the nearby station. I would recommend the hotel - great location, and nice hotel. Would not however recommend the restaurant for any meals. Plenty of other eating places nearby. A nice touch that the kids loved was the "no-touch" hand sanitiser at the entrance.

Dear Janet H, Thank you for choosing Novotel Paris Centre Bercy and for sharing your detailed feedback with us. We are delighted to hear that you found our hotel's location excellent and that your family's rooms were conveniently placed next to each other. However, we sincerely apologize for the issues you encountered with the restaurant service and breakfast experience have been duly noted, and we will address these areas with our team for improvement. We appreciate your kind recommendation of our hotel and are glad to hear that you enjoyed the 'no-touch' hand sanitiser at the entrance. We hope to have the opportunity to welcome you back for an enhanced experience in the future.

Average

トリップアドバイザーの評価 3.0/5

PruS Couples - トリップアドバイザー認証口コミ

A friendly welcome. A clean room, although small. It’s odd having no basin next to the toilet and in a separate section of the room. Towels and bedding were changed as requested during our four night stay. The air conditioning was poor/broken and it was difficult to have the window open at night due to the extreme noise coming from people outside queuing in the early hours to attend a club (I assume). I wouldn’t return or recommend and would suggest spending more on a central hotel if visiting Paris.

Dear Prus, Thank you for sharing your feedback with us. We are glad to hear that you appreciated the friendly welcome and cleanliness of the room. We apologize for the inconvenience you experienced with the room size, layout, and air conditioning. Your comments are valuable to us, and we will address these issues internally. We regret that your stay did not meet your expectations and apologize for the disturbances caused by the noise outside. Should you reconsider, we would appreciate the opportunity to welcome you back and provide a more enjoyable experience. Thank you for your feedback.

Average hotel in Paris

トリップアドバイザーの評価 3.0/5

313kadirt トリップアドバイザー認証口コミ

First of all, I must say that it is a good city hotel. There is a metro station right in front of it, which makes your travel very easy. I can say that the breakfast is average. The rooms are quite small. The toilet and hand wash basin are in separate places in the rooms, that is, you go out of the toilet door and wash your hands in the bathroom separated by a separate door, it is not hygienic at all. On our second day at the hotel, we experienced a surprising event at breakfast. We had brought our small backpacks because we were going to start touring the city after breakfast. These bags were not suitcase-shaped, but the kind that you can carry on your back while walking around the city and put small personal items in. While we were getting our breakfast, a woman on duty came and said that we could not enter the breakfast room with these bags. I thought it was a rule and took the bags back to the room without objecting. I thought it would take 5 minutes at most to get the bags from the room after breakfast. However, when we started our breakfast, I noticed that many people were sitting in the breakfast room with backpacks, even large backpacks.Bununla birlikte kimse onları yasak konusunda uyarmadı. Frankly, in the following days, it became clear that this one woman on duty did not show the same attitude towards everyone.I wonder if any possible discrimination is allowed in this hotel. If there is a rule, it covers everyone, if some people are singled out and discriminated against, it is wrong.

Dear Kadir T, Thank you for sharing your feedback regarding your recent stay at our hotel. We appreciate your positive comments about our convenient location near a metro station. However, we regret to hear that you found the breakfast to be average and the room size to be small. Regarding the layout of the rooms, we appreciate your observations and will take them into consideration for future improvements. We apologize for the unexpected incident you experienced during breakfast and any inconvenience it may have caused. Rest assured, we will review our policies to ensure they are consistently applied to all guests. We appreciate your valuable feedback and hope to have the opportunity to welcome you back in the future and give you a flawless stay.

好立地

お客さまの声 5.0/5

匿名 ビジネス - 確認済みレビュー すべて

忘れ物をご連絡いただき、取りに行くことができました。 ありがとうございました。

Dear Sir, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Richard LAINE Directeur / General Manager

Great hotel next to the arena

トリップアドバイザーの評価 5.0/5

PC L ファミリー - トリップアドバイザー認証口コミ

Great hotel in a great location. Went there for the concert that was next door to the hotel. Service was great, room was clean, staff was very accommodating. If you're going to the accor arena I would highly recommend this hotel. I did not do their breakfast however.

Thank you for your very positive review! We are delighted to hear that you enjoyed your stay with us, especially our great location next to the Arena and excellent service. We appreciate your kind words and recommendation, that is the best reward for the team ! We look forward to welcoming you back at Novotel Paris Centre Bercy.

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 1,467 件のレビュー 9.4/10 ロケーション
  • 1,882 件のレビュー 7.7/10 客室
  • 1,982 件のレビュー 9.2/10 サービス
  • 14 件のレビュー 9.6/10 インターネット
  • 1,067 件のレビュー 8.9/10 朝食
  • 1,054 件のレビュー 7/10 快適さ
  • 727 件のレビュー 8.7/10 清潔さ
  • 255 件のレビュー 7.2/10 設備

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周辺の他の施設

パリのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。