Novotel Toronto Centre 4 yıldız

Avis müşterileri puanı (ALL Puanlama) 4.6/5 1.454 görüş

En iyi fiyat
garantisi
Novotel Toronto Centre - Image 1
Novotel Toronto Centre - Image 2
Novotel Toronto Centre - Image 3
Novotel Toronto Centre - Image 4
45 The Esplanade, M5E 1W2 Toronto, Canada

Açıklama

Otel ekstraları

  • Free WiFi, ergonomic work space, IP TV

  • Fitness center, indoor pool, hot tub, sauna

  • Range of flexible space suited for any successful meeting

  • 5 minutes to Meridian Hall, St Lawrence Market, Union Station, Hockey Hall of Fame

  • Walking distance to Scotiabank Arena, Rogers Centre, CN Tower, Ripleys Aquar, Distillery Distr

Konaklama olanaklarımız

Otelin konumu

Novotel Toronto Centre

45 The Esplanade
M5E 1W2 Toronto
Canada

GPS:43.646757, -79.374359

Telefon
Faks +1 416-360-8285

Erişim ve ulaşım

Otel servisi

Otele giriş başlangıç saati: - Otelden çıkış bitiş saati:

Otel içi
  • Yüzme havuzu
  • Araba parkı
  • Evcil hayvan kabul ediliyor
  • Restoran
  • Tekerlekli sandalye ile girişe uygun
  • Wi-Fi
  • Klima
  • Kahvaltı
  • Bar
  • Toplantı odaları
  • %100 Sigara İçilmeyen Otel

CAFE NICOLE

Novotel Toronto Centre presents Cafe Nicole & Lounge Bar serving Breakfast, Lunch & Dinner. Relax and enjoy our simple yet generous menu refreshed in line with the seasons in our comfortable stylish setting.

Konuk değerlendirmelerimiz

Konuk değerlendirmelerimiz

Otelimizde konaklayan konuklarımızdan %100 onaylı yorumlar

Daha fazla bilgi edinin

ALL Puanlama  4.6/5  1.454 görüş

TripAdvisor Derecesi  4.5/5  595 görüş

2024 mükemmeliyet sertifikası

Great hotel, noisy rooms

Tripadvisor puanı 3.0/5

Andrea D TripAdvisor onaylı yorum

Let me start by staying that I agree with the vast majority of reviews: the hotel is in a great location, the rooms are spacious and very clean. Great amenities in room like a kettle, tea/coffee, and bathrobe slippers. I appreciated the extra amenities in the bathroom (vanity kit for makeup, shower cap, toothbrush, etc - all packaged up). Reminded me of hotels in Japan where this is standard. I received an upgrade upon check in, which was nice, but now I'm wondering if I should have taken it. My only quibble was with how noisy the room was. I was on the second floor facing the street. Music and street noise continued well past midnight. Music comes from the surrounding restaurants but also from the hotel's restaurant, which the room I was in was directly above. The hotel's music stops when they close at 10:00, but the surrounding music does not. Not the fault of the hotel, but makes it difficult if you are a light sleeper. The hotel restaurant music starts up again before 7:00, when they open for breakfast. Besides the music/street noise, I could easily hear movement and conversations of my neighbours. I managed to get a few hours of sleep, but a restful stay it was not, which is a shame because otherwise the hotel was great. It's highly possible rooms in different locations (particularly those not facing the street) would offer a different/better experience.

Dear andreadV274XY, Thank you for taking the time to tell us about your experience at the Novotel Toronto Centre. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Novotel Toronto Centre

excellent

Tripadvisor puanı 5.0/5

pattodownunder Friends getaway - TripAdvisor onaylı yorum

Excellent stay in all respects. Great location. Would certainly stay there again. Staff were very helpful

Dear Pattodownunder, We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel Toronto Centre

A Lovely Hotel

Tripadvisor puanı 5.0/5

D2001 Aileler - TripAdvisor onaylı yorum

We arrived as a family of four sharing a Double Queen room. Receptionist was fine on check-in. The Hotel lobby was well maintained and pleasant on the eye. The room had space to move around in, the bathroom was spotless and were were happy with our choice. Breakfast was included in the room rate. The Serving Staff were welcoming and a Special thanks to the Ukrainian Lady, who made was very attentive. Overall, we had a comfortable two night stay here and would use it again, if we stayed in Toronto.

Dear D2001, We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel Toronto Centre

Despicable Customer Service

Tripadvisor puanı 1.0/5

TiffanyMA-B TripAdvisor onaylı yorum

Disgraceful Customer Service The full details: on October 4th, my partner paid for her $500 room deposit with her debit card. The front desk staff explained that this was an exception – they prefer a credit card – and that she would need to tap her debit card in the morning of the 5th, to receive her refund. Early that morning, she needed to carpool with colleagues, and forgot to retrieve her refund. When I checked out a few hours later, front desk staff let me know my partner would need to return to receive the refund. This was an inconvenience – we live in Etobicoke. But it was also our mistake. Throughout the day, we called and attempted to find a solution that would prevent the need to return to the hotel. I will be transparent: as our frustrations mounted, we became curt and assertive. However, at no time did we threaten staff, raise our voices, or use profanity. We have both been supervisors in frontline customer service jobs – we sympathize with employees facing abusive customers. We requested, and never received, a call back from the manager that day. I work downtown, and walked to the hotel after work. In the lobby, I spoke with a supervisor, K. After some discussion regarding their POS systems (and explanations why they cannot process such refunds manually without the card present), we agreed to a half measure: I would retrieve my partner’s debit card, and return to the hotel and receive the refund. I also requested compensation for my time and travel – I suggested waiving the cost of one night of parking ($40) and K. agreed. I asked for the agreement in writing, and he instead gave me his word and we shook on it. Still frustrated, my partner emailed additional demands (which were not unreasonable). K. then chose to break the agreement fully, claimed we threatened staff, and demanded that my partner, and only my partner, would need to return, in-person, to receive her refund. His reply was vindictive and meant as punishment – I have included it here. We then emailed corporate Accor, and received a reply from A.T., who indicated compassion to our situation. She CC’ed us on an email to the Novotel manager F.C. requesting a resolution. F.C. replied promptly, with one of the most unprofessional communications from a manager I have witnessed. I have a attached the screenshot here. F.C. -Lies (or repeats a lie) that I requested the refund in cash -States we have three options to retrieve the refund (false, after K. broke our agreement, we had two – in-person, and a mailed cheque from corporate that will take several weeks to arrive) -Claims they have been in daily contact with us regarding the situation (false, we had to call them every time) -Claims we refuse to come in-person (false, we are desperately trying to find an agreeable solution) -Speaks about us in third person, using belittling and dismissive language “not much else we can do…”, and “….she only lives 30 minutes away from the hotel” We refuted F.C.’s statements, and heard nothing. I also mentioned in a separate email that I was frustrated that K. broke his agreement with me. We heard nothing. After we emailed her days later, A.T. managed to get F.C. to call my partner, who could not pick up. He left a voicemail. She called him back, and likewise left a voicemail. Nothing. I emailed A.T. last week with an update: nothing. I left her a voicemail and requested a call back: nothing. Yesterday, we finally attempted to put this behind us, and I requested that we be mailed the cheque. Nothing. I will mention this last (as the hotel staff should treat all guests with dignity regardless), but my partner was staying as part of a work conference. This ordeal is especially shocking in light of the business my partner’s firm provided to Novotel. We are at a loss – between the terrible treatment from supervisory/managerial staff, and now ghosting our requests for a cheque to be mailed, our options are few.

Excellent hotel

Tripadvisor puanı 5.0/5

Explore628202 TripAdvisor onaylı yorum

Great hotel and location, close to Union Station and the harbour. Rooms large, clean and spacious with a very comfortable bed! It had everything we needed for our stay. Hotel made a special effort to recognise our anniversary with a very tasty cake.

Dear Explore628202, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Novotel Toronto Centre

ile iş birliği içinde TripAdvisor

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Hizmet sağlayıcı Trustyou

Yakınlardaki diğer tesislerimiz

Toronto şehrindeki tüm otellerimiz

Başlangıç fiyatı, ilgili yaklaşık fiyatlı oda kategorisinde 1 kişi için 1 gece, ek hizmetler hariç, kahvaltı hariç. Sonraki 20 gün içindeki bir gecelik konaklama için https://all.accor.com/ sitesinde söz konusu konaklama için o gün belirtilen, tüm vergiler dahil (KDV ve turizm vergisi dahil) en düşük genel fiyata karşılık gelir. Döneme ve doluluk durumuna göre değişiklik gösterebilir. Fiyat sadece rezervasyon anında garanti edilmektedir. Tüm rezervasyonlar (yurtdışı) otelin bulunduğu ülkenin para biriminde ödenmelidir. Yalnızca rezervasyon sırasında onaylanan ve otelin bulunduğu ülkenin para birimindeki tutar garanti edilir. Kendi para biriminizdeki tahmini bir karşılık size gösterilebilir, ancak bu sözleşme vasfı taşımaz. Ödeme anında bankanız sizden bankacılık ücretleri veya döviz dönüştürme masraflarını tahsil edebilir.