Novotel Toulouse Centre Compans Caffarelli

I took my young children to the hotel so we could explore Toulouse for three days and it worked very well for us. If I was going on a romantic trip, this would not be my choice though... The rooms are plain, clinical with no style but served the purpose. I did have to ask three times for a child’s bed to be made up though. The corridors are also very grey, dated and depressing! Staff were mostly really friendly but in the evening the service for drinks was quite slow and disorganised. The food was very good with many options for meat eaters and veggies alike. Breakfast was also tasty with plenty of choice. The pool is great for kids and adults alike although slave to sit around it is very limited. The location is great to explore Toulouse (12 mins to Capitole). The Japanese garden at the back of the hotel is also lovely. I would go here again with kids but not if I was looking for a high end break with partner.

I selected this hotel based on a quick look at the reviews. And it was a big mistake. I should have read the reviews more carefully. The welcome was warm; the staff was friendly. I appreciate the hotel team's work, honestly trying to make the guests feel comfortable. But the first shock was when entering the lift, going to the soviet-style corridor and the room with a wall material from East Germany, it looks like. This hotel needs some major upgrades – now, only the furniture has been upgraded. These rooms are under any standard. There is the 1960's style separate toilet with the need to walk behind the corner to wash your hands—no need to mention the lack of a bidet shower or any other extra comfort. The breakfast restaurant terrace is quite OK. But the breakfast itself is below average. You can't find any vegetables, juice or other drinks but coffee. You'll only find Comte cheese slices for bread, but nothing else. There's room for improvement. The room was not adequately cleaned. I could find some items belonging to previous guests. In the evening, there was a rave party outside of the hotel. It was part of the annual festival organised by the city, but the hotel didn't want to mention it in advance. On my first call from the room, they didn't want to do anything to fix the situation. Hell of noise until 01.00 promised without a chance to change the room. Later the reception called to offer another room, but it was too late for me to move (and I had not packed all my stuff and didn't want to do it at that time of the night). However, I changed my mind and went to see the other room with all my stuff packed. The noise was awful also there. The staff at the reception tried to call other hotels, but we couldn't get a room. They proposed another Novotel, but this was my last stay at any Novotel, at least for a while. So, I returned to the same room and completed this review under the terrible noise.

Very nice hotel. Close to the center of the city and very close to the metro station. Covid measures respected. Excellent breakfast. In door parking available for 11 euros. Easy check in and check out.

We visited the hotelfor only one night. The room was gorgeous, the shower a dream. however we found a pack of pringles in the side of my son's bed, absolutely disgusting in times of covid. Considering that someone prepared the bed of my son on purpose, I cannot understand how they did not spot the bottle. As we discovered it at 10pm when we went to sleep and we were relaly tired, I slept in the bed myself and we did not inform until the next morning, they gave us the parking for free to compensate.

I had a very quiet and clean room but the smell was not pleasant. I found the source quickly and I also reported it during my check from the Hotel. It’s probably structural issues but if you remove all the dirt from the drainage gutters then water should be able to drain. As a long-term solution Will have to involve a different drainage system. The whole complex needs better maintenance. I did love the park the hotel was attached to. Very peaceful and quiet. The location was great close to business exhibition grounds. The staff was very friendly and very helpful.