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호텔 머큐어 파리 15 포르트 드 베르사유 4성

고객 평점 4.4/5 2,446 리뷰

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호텔 머큐어 파리 15 포르트 드 베르사유
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호텔 위치

호텔 머큐어 파리 15 포르트 드 베르사유

6, rue Saint Lambert
75015 파리
프랑스

전화: +33145586100

팩스: (+33)1/45541043

체크인 시간 : 12h00부터

체크아웃 시간 : 12h00까지

  • ST GERMAIN DES PRES-INVALIDES :  39-49-62 CONVENTION

  • BOUCICAUT :  8 BOUCICAUT

  • CONVENTION :  12 CONVENTION

  • . :  c JAVEL

  • TRAM :  2 PORTE DE VERSAILLES

  • TRAM 2 :  3 PORTE DE VERSAILLES

  • 비행기로

    PARIS ORLY 15km / 9.38마일

  • 비행기로

    PARIS ROISSY CHARLES DE GAULLE 35km / 21.88마일

  • 헬리콥터로

    HELIPORT DE PARIS 1km / 0.63마일

  • 차로

    A10 15km / 9.32마일

  • 차로

    A3 PORTE DE BAGNOLET 13km / 8.13마일

  • 차로

    A4 PORTE DE BERCY 6km / 3.75마일

  • 차로

    A6 PORTE D'ORLEANS 3km / 1.88마일

  • 기차로

    GARE DE VAUGIRARD 2.9km / 1.8마일

  • 기차로

    PARIS GARE DE LYON 4km / 2.5마일

  • 기차로

    PARIS MONTPARNASSE 1 ET 2 2km / 1.25마일

GPS :48.838385, 2.290459

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레스토랑 & 바

LE XV

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  • 미팅룸: 5개

  • 최대 사이즈: 65

  • 최대 수용 인원: 60 명

  • 최대 연회 수용 인원: 30 명

자세히 보기


호텔 머큐어 파리 15 포르트 드 베르사유 고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가 4.4/5

2,446 리뷰

tripadvisor

TripAdvisor 평가 4.0/5

611 리뷰

Consumer service Mind set

트립어드바이저 평점 5.0/5

pccarneiro Family - 03/02/2021 TripAdvisor 인증 리뷰

I booked a superior/privilege double room with a sofa bed, and when I checked in I was surprised with the offer of a second room when Mercury reception realised that I was travelling with my son which is 24 years old and we needed extra space as we were moving houses to Paris. Excellent Consumer Service mind set!

Dear mister Carneiro, We very much appreciate your comments regarding your stay at the hotel Mercure Paris 15 Porte de Versailles. It is always a pleasure to receive positive feedback from our guests ! I will make sure to share your comments with our team. This feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services despite the sanitary situation. Thank you again for sharing your experience, and we hope that your next visit will be as pleasant as the previous one ! Sincerely, Tiphaine - Reception

Great location & great staff

트립어드바이저 평점 5.0/5

Chesof Family - 25/12/2019 TripAdvisor 인증 리뷰

Me & my family enjoyed the stay, very friendly staff & location was great! I really don't know what to say more, i'm just typing right now because I have to fill in a minimum of 200 characters for this survey :-)

Dear Chesof, We are glad that you enjoyed your stay at the Mercure Paris 15 Porte de Versailles. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel ! It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another great journey with us. Tiphaine - Front Desk

Nice and Clean Hotel

트립어드바이저 평점 4.0/5

Amitdas7k Couples - 20/07/2019 TripAdvisor 인증 리뷰

Nice Hotel, Staff was courteous, stay was comfortsble. In close proximity to Boucicat station snd surrounded by many stores, eateries and 24 hours Carrefour. We would recommend this hot, good value for money.

Dear guest, Thank you very much for your feedback! I am very happy to read you have had a pleasant moment with us during your stay with us. I really hope we will have the pleasure to welcome you again and win the 5/5 grade! Warm regards, Claire

Great Hotel in Convenient Location

트립어드바이저 평점 5.0/5

johnfromaust Couples - 27/12/2018 TripAdvisor 인증 리뷰

Great Hotel in Convenient Location. From the moment we entered the foyer we were welcomed by staff who shared knowledge freely. Nothing seemed to be too much trouble. On reviewing our weeeks itinerary in Paris were given good advice especially on public transport. We would recommend this Mercure and when in Paris will definitely stay again.

Cher John, Bonjour de Paris! Thank you very much for your feedback. We really appreciate you took the time to tell us about your experience and we are delighted you had a good time with us. We hope to see you again very soon! A bientôt, Claire M. Deputy Manager

Not a four star hotel

트립어드바이저 평점 3.0/5

A4820YJmarinal Family - 21/08/2017 TripAdvisor 인증 리뷰

There were no toiletries in the room. After complaining first night I was told we will get the soup and condishioner next day and should use the body wash dispenser in the bathtub for now. The next day after not getting any toiletries I complained again but was told it is the Mercury standard not to provide even a hand soap in the rooms. How can a four star hotel do that? Also, the Internet quality is really pour.

Dear A4820YJmarinal, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris 15 Porte de Versailles. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Etienne Képéklian Directeur Adjoint

Pitiful state of “clean room"

트립어드바이저 평점 1.0/5

yingshenm Business - 26/01/2017 TripAdvisor 인증 리뷰

The pitiful state of my “clean room” was annoying, but the way it has been handled by hotel staff is shameful. Despite numerous complaints and requests for a manager, I have not being taken seriously and was told that no manager was available.

Dear yingshenm, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris 15 Porte de Versailles. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Etienne Képéklian Deputy Manager

Horrible staff in a small room

트립어드바이저 평점 1.0/5

butoir Business - 09/10/2016 TripAdvisor 인증 리뷰

A rude and unfriendly night porter "welcomed" us, no status advantages where given as "the bar is closed!" (the fridge was 5 metres away and he has to take out one beer only...). The room was small and the towels where old, the breakfast was nothing to write home about.

Dear Butoir, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris 15 Porte de Versailles. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Etienne.K Deputy Manager

What's in a name

트립어드바이저 평점 3.0/5

roseline h Business - 27/09/2016 TripAdvisor 인증 리뷰

I was mislead by the name Porte de Versailles and thought it was opposite the fair grounds. Room is small with shower, no tube - wardrobe is even smaller - no way to hang cloths needed for 5 days - Good facilities with Tea & Coffee making in the room. Good TV screen. Basis wifi works - More advanced connection is available upon payment

Dear Roseline H, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris 15 Porte de Versailles. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. There is actually 3 Mercure hotels in the area of Porte de Versailles and we are just 5-7 minutes away from the fair grounds. We are looking forward to welcoming you again at Mercure. Best regards Maryline DUFAY Manager

OK hotel with poor service

트립어드바이저 평점 2.0/5

Andreas L Couples - 10/01/2016 TripAdvisor 인증 리뷰

Hotel Mercure Paris 15 Porte de Versailles is situated a short distance outside the city center, with many stores and resturants nearby. The hotel also have good rooms and they are clean. However, the staff of the Hotel has very limited knowledge of english which made it sometimes hard to communicate and a lot of misunderstandings. Many of the staffs also had limited knowledge of the area and things happening in Paris. They are also not very service minded and I rarely saw some of them smiling (except for the bartender). Also be aware that the breakfast is very standard and not in line with what you would expect from a 4 star hotel. I would probably go for another Mercure hotel next time I visit Paris.

Dear Guest, I am sadden to hear that your experience at Mercure Paris 15 Porte de Versailles did not live up to our usual level of service. Please do not hesitate to contact my office directly if you wish to visit us again. I would be eager to restore your faith in our property and I assure you in advance of our best care and attention. With my best regards Maryline DUFAY Manager

3 nights stay at Hotel Mercure Paris 15

트립어드바이저 평점 3.0/5

Mady-Almaty Business - 09/10/2015 TripAdvisor 인증 리뷰

The location is not ideal as this is not a city center, rooms are more or less comfortable, friendly staff at the reception, but I cannot say same about staff in the breakfast room... To reach central part of Paris you need a taxi (20-30 euro one way), so if you are tourist, it is better to stay in the hotel located in the center.

Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris 15 Porte De Versailles. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Etienne Képéklian Front Office Manager

Mercure Paris Convention Parc Expo

트립어드바이저 평점 3.0/5

PeNor Business - 27/01/2015 TripAdvisor 인증 리뷰

The hotel is fairly convenient to the Metro and Tram lines and of course to the Expo and City. The staff were extremely freindly, especially the bar tender and they made you feel at home. WiFi OK but no restaurant. Mattress could have been more comfortable

Dear Guest, Thank you very much for taking the time to share your feedback on your experience at Mercure Convention Parc Expo. I was truly thrilled to read that you enjoyed our central location. Thank you also for mentionning the kindness of our team. I will share your comments with them ! It's very important for us to read that you feel at home. It's true that we do not have restaurant but we have room service and a lot of different restaurants in the area. Concerning the mastresses, I'm happy to let you know that I'm actually buying over-mastresses so that you can sleep like a baby in a very confortable bed. I will be glad to meet you on your next trip and welcome you in your new Parisian house ! Best regards Maryline DUFAY Manager

Mercure in Paris

트립어드바이저 평점 4.0/5

Ray H Couples - 02/11/2014 TripAdvisor 인증 리뷰

The hotel is compact, clean and friendly. The only faults or us were the bed was too hard and more shelves or drawers were needed. the location was excellent for the metro. A very nice supermarket across the road with restaurants and bakeries nearby.

Dear Ray H, Many thanks for sharing your impressions about our hotel with others travellers. What a pleasure to know that our objective was achieved : offer you a pleasant stay with us! Our hotel is indeed in a quiet street with all you may need and just next to many beautiful places to see. We've noticed your remarks concerning the bed and we are very happy to let you know that we will have soon over mattresses. We are sure that our guests will sleep likes "babies" in a future. For your next stay with us, you can ask for a room with more shelves or drawers. Some of our rooms have more than the one you've had. We hope to see you soon in Paris ! Best regards Maryline DUFAY Manager

mercure convention Paris... low value for high cost

트립어드바이저 평점 2.0/5

9richAB Family - 25/10/2014 TripAdvisor 인증 리뷰

if you are more than 1 person.. don't stay ever...... more so if u have a small kid. no service, staff except for few not very helpful.. Buffett breakfast very acreage... location is audio average. good thing.. Next to supermarket and restaurants

Dear Guest, I am extremely disappointed to hear about your experience in our hotel. I find that your comment is exaggerated and is not the reflection of the reality. We are used to welcome guests, with or without children everyday and we are all dedicated to the well-being of our guests. It's very important for all of us. Maybe we will have the pleasure to welcome you on your next Paris trip. Best regards Maryline DUFAY Manager

fine for Paris Hotel

트립어드바이저 평점 3.0/5

tiger2669 Business - 24/03/2014 TripAdvisor 인증 리뷰

It's a fine hotel if you need to be next the fair porte de versailles, it IS NOT A 4 STARS HOTEL but it's fine, very SMALL rooms but clean, good shower, nice and good breakfast. Staff are friendly. a garage is under the hotel and very comfortable.

Dear Guest, We thank you for taking the time to share your comments with us, Looking forward to welcoming you again, Sincerely yours,

Keith Grigsby

트립어드바이저 평점 5.0/5

Keith G Family - 20/03/2014 TripAdvisor 인증 리뷰

Excellent service from all staff, the rooms were clean and the beds were very comfortable, the standard of breakfast was excellent, located just a couple of hundred metres from rail station, I would recommend the hotel to all my associates.

4 Days in Paris

트립어드바이저 평점 4.0/5

foxadoodle Couples - 03/10/2013 TripAdvisor 인증 리뷰

Nicely renovated rooms located in a quiet suburb of Paris. A short walk to the Convention station of the Metro subway train from the hotel. Breakfast buffet is available at extra cost. Overall our stay at the hotel was great and I would definitely stay at the Mercure XV Saint Lambert again.

Dear, Thank you very much for this positif post. I hope to welcome you again in the Mercure Paris XV. Best regards,

Too much money for the quality and service of the hotel

트립어드바이저 평점 3.0/5

197traveler2013 Family - 17/08/2013 TripAdvisor 인증 리뷰

I think this hotel claims to be 4 star and it should be rated 3-Star. The price is very high and it is not worth it. The people that serve in the breakfast and in the cleaning areas a re rude and quite scary, some africans with no manners like if that was a prison or something. In general the staff is low profile foreigners with lack of knowledge on service. The location is terrible, one of the ugliest neighborhoods in Paris and quite dangerous and lonely too.

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