Pullman Miami Airport 4 yıldız

Avis müşterileri puanı (ALL Puanlama) 3.9/5 1.771 görüş

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Pullman Miami Airport - Image 1
Pullman Miami Airport - Image 2
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Pullman Miami Airport - Image 4
5800 Waterford District Drive, 33126 Miami, Amerika Birleşik Devletleri

Açıklama

Otel ekstraları

  • Complimentary shuttle to and from Miami Airport. Hours 4.30am-12.00 midnight

  • Beautiful pool by the lagoon with a cascade waterfall.

  • Over 11,000 sq ft of spectacular meeting and event space.

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Otelin konumu

Pullman Miami Airport

5800 Waterford District Drive
33126 Miami
Amerika Birleşik Devletleri

GPS:25.7819722, -80.291622

Telefon
Faks +1 305-262-9049

Erişim ve ulaşım

Otel servisi

Otele giriş başlangıç saati: - Otelden çıkış bitiş saati:

Otel içi
  • Yüzme havuzu
  • Araba parkı
  • Evcil hayvan kabul ediliyor
  • Servis aracı
  • Restoran
  • Tekerlekli sandalye ile girişe uygun
  • Fitness merkezi
  • Wi-Fi
  • Klima
  • Kahvaltı
  • Bar
  • Toplantı odaları
  • %100 Sigara İçilmeyen Otel

Tavolo

Serves classic Mediterranean dishes, executed simply and brilliantly. We select the finest seasonal ingredients.

Konuk değerlendirmelerimiz

Konuk değerlendirmelerimiz

Otelimizde konaklayan konuklarımızdan %100 onaylı yorumlar

Daha fazla bilgi edinin

ALL Puanlama  3.9/5  1.771 görüş

TripAdvisor Derecesi  3.9/5  5.066 görüş

No deposit refund!

Tripadvisor puanı 1.0/5

Fasdrteg TripAdvisor onaylı yorum

They do not send you your security deposit back! I have contacted them and heard nothing back. I checked out over 2 weeks ago- stay away!!

Thank you for your review. We sincerely regret to learn of your recent experience and understand your frustration. Please accept our apologies for any disappointment regarding how your concerns were handled. Rest assured, we will discuss your comments, as they will help us make effective changes. We'd be very grateful for the opportunity to change your perceptions on a future stay. In the meantime, please reach out to us again so we can do our best to assist you.

A very dated and smelly hotel

Tripadvisor puanı 2.0/5

luxworldtraveler2023 TripAdvisor onaylı yorum

Our flight got cancelled so we booked this hotel at the last minute to stay near the airport. The only good thing we can say is that the hotel has a reliable shuttle service to MIA. Front desk staff are very inconsistent; some are pleasant and helpful whilst others are very rude and aggressive. The room we had had a really bad smell and looked very old and worn out. One thing that is beyond reprehensible is that the hotel permits guests to smoke right by the lobby doors and many flight crews stay at the property, so sometimes you have multiple airline staff smoking and all that unpleasant and toxic smell is getting inside the lobby.

Thank you for taking the time to share your feedback. It’s appreciated knowing our airport shuttle provided some ease during a stressful travel change. Your comments about your arrival experience, room condition, and atmosphere near our entrance are understood. Consistency in service and maintaining an inviting environment for all guests are important priorities, and perspectives like yours help highlight where expectations may not have been met. We hope that a future visit would feel far more comfortable and reflective of the stay our team strives to provide.

Modern Clean Hotel

Tripadvisor puanı 5.0/5

tonydJ5845WC TripAdvisor onaylı yorum

Clean large lake view room. Bar has also bar menu. But not the best lounge..a bit basic, and not very big. Good location to airport.

Dear Tony, Thank you for your recent stay with us at Pullman Miami Airport Hotel and for your fantastic five-star rating! We are absolutely delighted that you appreciated our clean, spacious accommodations featuring breathtaking lake views, along with our prime location just moments from the airport. Your feedback regarding our lounge is invaluable to us, and we are committed to using your insights to enhance our offerings for future guests. We genuinely value your review and would love the opportunity to welcome you back for another outstanding experience.

Unacceptable Stay Experience – January 2026

Tripadvisor puanı 1.0/5

Jonathan Yuji K TripAdvisor onaylı yorum

I had one of the worst experiences in five years staying at Accor hotels. I am a Platinum member, and from the moment I arrived, the experience was extremely disappointing. Upon arrival, I was informed that the hotel was fully booked and that check-in would only be available at 3:00 p.m., although I was told they would try to prioritize me due to my Platinum status. I returned at 1:00 p.m. to check again, and to my surprise, the front desk employee said I would need to pay for early check-in. When I reminded her that I am a Platinum member, she appeared confused and eventually admitted that she had “forgotten.” The room itself was unacceptable. It had a strong and unpleasant smell, I was placed on the 3rd floor, and there was no upgrade provided — in fact, it felt like a downgrade. On top of that, the water pressure in the shower was extremely weak. Breakfast was also very poor, and the service was rude and disorganized to the point that it can hardly be classified as service. I was assigned a table, and when I returned with my food, the staff was offering the same table to another guest. I had to explain that the table was already occupied by me. To conclude an already terrible experience, on the second day — after renting a car — the afternoon staff informed me that there was an issue with the parking validation machine and that they could not validate the ticket with my room number at that time, but that it would be fixed in the evening. Later that evening, the ticket was validated, and the staff explicitly assured me that I would not be charged the US$35 parking fee for one night, given the inconvenience. However, to my surprise, during check-out, the US$35 charge was applied anyway. I have had excellent experiences with Pullman hotels in Brazil and France, but Pullman Miami Airport is simply not worth it. The hotel urgently needs better-trained professionals and significant service improvements; otherwise, it risks seriously damaging Pullman’s brand reputation.

Dear Jonathan, Thank you for taking the time to share such a detailed account of your stay. It is deeply disappointing to learn that your experience fell so far short of expectations, particularly given your Platinum status and prior positive stays within the brand. The confusion surrounding check-in, the condition of the room, and the situation regarding parking are concerning, as is the poor quality and organization of the breakfast service you described. Your comments have been reviewed internally, as consistency in service, clear communication, and well-executed service are essential to maintaining trust and brand integrity, and experiences like this highlight where meaningful improvement can be beneficial. It is our hope that you will give us another chance to welcome you back for a seamless visit worthy of a perfect rating.

Avoid At All Costs - They Double Charge Your Card And Don't Respond

Tripadvisor puanı 1.0/5

kandj_newman TripAdvisor onaylı yorum

We arrived after a long flight from London - it took them quite some time to find our reservation (prepaid through booking dot com) and for our friends they couldn't find their reservation for over an hour. On check out, the receptionists tried to charge me for the bar bill AND room, so I pointed out the room was prepaid and showed the receipt from the booking platform. She agreed it had been prepaid - great! Until the next day I see they have charged me again for the room. Trying to contact this hotel is a complete waste of time - they do not respond - I've tried via the web contact form, direct emails, messages from the booking app - nothing. I will have to request a charge back from AmEx, which understandably is not a quick process. To rub salt into the wound, the hotel is tired, scruffy, very cold rooms and the bar man is rude. The worst hotel experience I can recall. I'd previously stayed in the Auckland Airport Pullman which was really exceptional, so I assume this is down to the failing of the local/country management. Oh, and central Accor guest services are as useful as a chocolate teapot. I'd suggest you never book this hotel and prepay via booking dot com and furthermore find yourself a better hotel - there must be plenty.

Your voice is important to us, and we appreciate you for making it heard. What you have shared does not convey the high-quality experience we are typically known for, so we're grateful you brought your concerns to our attention. Rest assured, your feedback will be shared with the respective teams as we ensure we uphold our standards across the board. If you would like to discuss this matter further, please consider reaching out to our team offline. In the future, we hope you consider giving us another chance to change your perceptions and showcase our true caring nature of hospitality. Thank you.

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